Gaming is the ultimate fantasy. Shall we set aside our differences for to play a game. Shall we step into the realm of fantasy where we can loose our minds. Oh! Did we have a mind to actually waste ? Perhaps. Play! It's the time when we can be someone else. We are here today because we want to make believe and leave reality. The twins are in need of a game and other fantasy reality items . As you walk in this location it's a larger Game Stop space than most . If you love the series Pokémon you can actually play the trading game here . They have a great community of it here. Do you need a big plush to cuddle with? They sell those too. They have so many which one is coming home that's the only question . The customer service here is amazing way beyond what one could imagine or expect. The sales person answered all our questions and went way above our expectations. If you're trying to stay within a budget then this would be a great place to celebrate a holiday or other something special. Are you looking to trade and get rid of the old? Perhaps you want something new . This is the place for you. You can take store credit and earn more too. Fantasy awaits you. Celebrate all that might make something new and interesting happen for you . Open your eyes to new opportunities and possibilities. Maybe find something out new about yourself. read more

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We happened to be in the area and randomly found GameStop at this location. My husband got so excited we checked out the Wii games and cute plushies. They had Onepiece main character's hat and Demon Hunters, Shrek and other T-shirts for adults. It seemed to be pretty busy on Saturday morning. read more

I come to this GameStop fairly often. They have a pretty good selection of product. Special shoutout to Nathan! He goes above and beyond , very personable, knowledgeable and helpful. Probably the best customer service I've ever gotten at any GameStop was from Nathan. read more

Amanda was literally AMAZING. She went above and beyond to help me avert a crisis for my brother's birthday. I ordered a Wii off GameStop online and it was disgusting (pics below) spoke to an associate on the phone from GameStop customer support and was escalated to a manager who both told me that I was unable to return to a store (lie). I pulled up flustered and freaking out and Amanda literally went ABOVE AND BEYOND, she pulled out MULTIPLE systems and asked me what I was looking for, helped me make a great selection and even found a super cool Luigi controller. She was so amazing, created an even exchange for me and is just literally so so so sweet. 10/10 will be back asap! read more

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Amazing Staff & Outstanding Service! My son and I stop in about once a month after our haircuts, and it's always a highlight of our day. We love browsing, chatting, and just taking in the atmosphere. Amanda is usually the one who helps us, and she is truly exceptional. She's incredibly kind, patient, and genuinely helpful every single time. You can tell Amanda takes great pride in her job and truly loves the hobby -- it shows in the way she interacts with customers and how she goes above and beyond to make every visit special. We always leave with a smile. Amanda is an absolute gem! read more

Paid online for a rare, limited-edition item that they said was in stock at this store and I got a very official "Confirmation" email saying that I could pick up the item later... and then they cancelled my order without giving me a reason. The item is sold out everywhere. Now I have to wait 3 days for my money to be refunded too. Gamestop wasted my time and provided awful customer service. read more

GameStop - Order cancelled after payment sent. - Video Game Stores Near Me - Las Vegas, Nevada

Bought a $15.99 warranty on a $59.99 computer headset. It broke in a couple months. I took it to Gamestop and they replaced the headset but said I need to pay another $15.99 for the New Warranty. I was told when I bought it that I could bring the headphones anytime if they break and they will be replaced. Nobody Ever told me I'd have to pay $15.99 every time I exchange them. It is Not the money it is the principle. This is a Huge Scam! read more

I would not recommend going here for Pokemon the employees are SCALPERS. just walked in saw them bring out 10 boxes of prismatic ETB along with a bunch of singles just to be told they are sold out because he they were "Employee holds only" and was being sold to the one employee that was next to me. read more

Went to this location and granted was on new years eve. That being said hours were clearly posted on the door. "holiday hours". They had already closed the doors and the rolling cage an over 30 min early. I decided to knock since the employee was still behind the counter. She ignored me the first knock then finally looked at me and mouthed "closed". I pointed at my watch and asked why so early ? She then proceeded to shrug her shoulders and go back to what ever she was doing. I have video of her time stamped but just hoping she does better and when your paid to do a job dont be lazy.. read more

Ernesto is lazy he cancelled an order that was already confirmed with a payment being withdrawn from my debit card . Spent my last on the Ps5 for my son on his BIRTHDAY & ERNESTO ruined it ! read more

Hands down I just received the worse customer service I've ever experienced. I made a call to the Arroyo GameStop looking for a Xbox Series X controller. Richard answered the phone and said they didn't have the controller that I was looking for in stock. I asked him if any other locations have it. His very short response was I don't know. Then I asked can't you look it up on your computer. He responded by saying oh yeah. In less then 10 seconds he came back and said no other location has it. This entire interaction with Richard felt short, rude and unprofessional. I proceeded to call the Blue Diamond location and Hunter answered the phone. He informed me that they had the controller in stock. I was surprised by that because Richard said no other location had it. Then I asked Hunter if the Arroyo location had the controller. He politely looked it up and said they had a couple over there. I told Hunter about Richard's poor customer service and that I was on my way to Arroyo. By the way Hunter has great communication and was very professional. When I arrived at the GameStop on Arroyo there was three employees there. Two had name tags on and one didn't. This made me assume that Hunter must have called Richard to tell him I was on the way to his location. Amanda the manager greeted me and asked how she could help me. As soon as I told her which controller I was looking for the employee with no name tag on looked at the third employee and cringed. Amanda found the controller I was looking for instantly. Then I asked if Richard was there. Amanda responded and said that he wasn't there. I said that's interesting because I just called 15 minutes ago and he was here. Then I asked who is Richard? Amanda responded by saying she didn't have to give out employee information. While Amanda was ringing me up I asked her if all employees are supposed to wear name tags. She said yes. While I was waiting for Amanda to finish our transaction the employee with no name tag said I thought you were talking about a different controller. This couldn't be the case because I clearly stated which brand and type of controller I was looking for. Obviously Richard didn't look for it at his store or any other store as he claimed he did. This entire situation was uncalled for. Richard took his name tag off because he knew he messed up by lying to me over the phone. All he had to do was take two minutes to see if my controller was in stock. He got caught in a lie. Amanda also lied by saying Richard wasn't there. I'm currently a General Manager at a well know restaurant on the strip. If any of my employees or managers treated our customers the way that I was just treated. They would be written up and coached immediately! All I asked was if a controller was in stock. I'll be filing a complaint about Richard and Amanda to corporate. After my warranty is up on my controller I'll never set foot in a GameStop again. read more

I don't know why I keep trying to give this location a chance. Probably because it's the closest one to my house, but enough is enough. I have now tried to pre-order items online for 5 different items for pick up at this location and ALL 5 ORDERS were botched. No one has ever called for me to pick up my items. Even after leaving cash deposits, I have yet to have one (1) successful transaction here. The absolute worst part of it all was the attitude of the employees that were there yesterday when told about all of this. They couldn't give a single f*%k. All I got after 20 minutes there was a 1-800 number to call. Thanks a lot. Thanks a lot....for nothing. What a waste of time. Worst Gamestop I've ever had the misfortune of dealing with in my life. Dirty, shady, corrupt, and supremely indifferent. Just leave money and don't bother these good people. 1 star. read more

December 16th 10:50 am I enter the store and the store associate didn't speak nor did she even acknowledge me , few minutes past and another gentleman walked in she greeted him and asked if he needed any help , 5 minutes have passed since I've been in store and she still have yet to ask nor even came by to see if I needed help. So much for customer service read more

Lawrence has the best attitude. His customer service continues to impress us each visit. He treats everyone so kindly. He goes above and beyond to help us find the games we want- he prints out stores that may have the games that we are looking for and even sheets of upcoming game releases. We have gone to a lot of GameStop's across the valley but Lawrence has been the most helpful. read more

GameStop - Got the goods! Thanks for helping - Video Game Stores Near Me - Las Vegas, Nevada

Waiting at 4:30pm for store to open because they are on a break! Seriously! How does this type of management exist?

Try too hard to push their pro membership. I used to have it probably 15 years ago and it wasn't worth it, now they won't sell you items that they have in stock to try and get you to buy a useless membership. Not worth the harassment to buy that membership everytime you shop here. read more

I pre-ordered a game here and when I walked in I got the game but they didn't have my pre-order bonus which is the whole reason why I pre-ordered to begin with. Otherwise I would have never stepped into a God forsaken POS gamestop that we all collectively hate....then she had the balls to sit there and try to do the infamous gamestop upsell..."would you like to buy insurance on the game disc that will just sit in the case and console for its entire life cycle?" NO!!!! God you people suck so bad Now I have to go back when/IF they even call me to let me know they're back in stock. What a great reminder of why gamers hate this company so damn much. mindless bots work here. save yourself the trouble and go anywhere else. read more

I had the most amazing service today by Lawrence and Dezarae!! I came in to buy a Pokemon go plus and while I was there Lawrence was listening to me talking about my Funko Pop collection and mentioned one that he thought I would be interested in. He was right!!! I didn't even know about the gwenom pop. Then Lawrence and Dezarae searched the whole store looking for the 1 they had in the inventory system and finally found it. It made a great addition to my 300+ collection. Also I couldn't figure out how to connect the Pokemon go plus to my phone and Dezarae quickly linked it up for me. This team has outstanding customer service. I'll definitely be back to this location read more

GameStop - Awesome gwenom pop. - Video Game Stores Near Me - Las Vegas, Nevada

Ulike the experience that the other reviewers had the employees actually answer the phone relatively quickly and when I went in person they were nice and explained the difference between two items they also were be try informative and charismatic read more

LAWRENCE S., the store "manager" was horrible in his customer service skills and abilities to assist in my needs in explaining console warranties. He made smart remarks such as "I can look at you however I want, these are my eyes" as well as "I can speak to you however I want as you can see" ( while pointing to his name badge with title of "store leader").. even his colleague looked at me and apologized for his actions. I walked out of this store (with my 8year old) in tears after he handed me a handwritten note with the customer service number and says "to finish up you can call customer service and be on your way." Also, Lawrence should NOT be begging customers to give him a good survey review. It's unprofessional, especially if he doesn't have the service to back it up. HORRIBLE HORRIBLE HORRIBLE customer service. He should not be working in the customer service field OR he needs a lot of training. if I could... There would be NO STARS but that one star can represent the apologetic colleague. read more

Don't waste your time at this location!! Go somewhere else. On Sunday afternoon i went in, to see if they had a game for preorder that my brother wanted for Christmas. After waiting in line for 5 minutes, i get to the register and i asked the guy at the register if they have this preorder game available and tried to show him my phone, thinking it would be easier for him to just take a look at the photo since i know NOTHING about video games and what exactly the preorder was. He rudely stated "I'm not a fan at looking at phones, what is it?" ... mmm okay, he obviously didn't even look at the phone or me as he was talking to me. No customer service abilities! Absolutely so rude and very unhelpful. Don't waste your your time at this location. read more

Stopped by this gamestop to trade a few games in, Amanda was amazing she was pretty busy but still found the time to make sure I got my trade ins and helped me with my return that I had. Super friendly and the store was nice and clean. They had plenty of Xbox series s accessories for me to choose from . read more

Huge lines here, and they all seem pretty bored. I've seen better customer service for sure. There are a couple employees that are pretty good, but it's definitely a YMMV type of situation. This particular store actually has a pretty slim selection of used items. Fortunately, I usually just scan the used, and buy some gift cards. It definitely could use a push in this department. However, I still think that Gamestops in general have a decent business practice and they all are fairly similar regardless. The people are the ones that make the difference from store to store, when it comes to chains. read more

Does this location actually ever answer the phone? Tried multiple times today and not a single answer. Gamestop wonders why it's getting such bad rep and tanking. If it wasn't for Hunter on Blue Diamond I would be done with Gamestop entirely. read more

Awful service, we ended up leaving without the games we picked out. The girl was on her cellphone instead of helping the mounting customers in line. At one point she said she was waiting on her back up, then she was on a conference call instead of ringing out customers. She kept going back and forth to her cell phone. Horrible customer service! If you don't have backup, don't you think the most important thing is to clean out your customers before everything else? We were in line 10 mins or more and she had only helped 1.5 people because she had to keep stopping and messing with her phone. She didn't apologize to anyone for the wait or focus so she could get people taken care of. If there was an option for 0 stars they would of gotten them. This isn't the first issue we have had at his location. They need to retrain their staff in customer service skills read more

This is our go to game stop in our area, its always been great service but now with their new manager Sabrina its exceptional def takes the bar to the next level she does a great job explaining things and is very personable! definitely made this location even better thank u Sabrina. would go there just to talk game talk she makes u feel like a friend read more

Unprofessional staff. I went to this location today to buy some pre-owned games. It took me about 15 minutes to select the 4 games that I wanted and then I proceeded to the line at the cash register. Once in line with 4 games in hand, the associate at the register is on the phone and then asks me if I'm holding a particular game. I said that I was (I had picked it off the shelf maybe 10 minutes earlier before choosing other games) and he tells me "well I just sold it to this guy on the phone...we're holding it for him." Whether the guy on the phone actually bought the game or not, I'm not sure. But having found the game sitting on the shelf and available, I had told my brothers-in-law that their kids were getting a game as a surprise (I texted them that as I got in line). Now, I had to call them back and tell them otherwise. What the associate should have told the individual on the phone is that the game was no longer available as somebody was actively purchasing it. Whether this mishandling was due to a lack of social intelligence by the store associate in how to handle the non-standard situation or an inability to manage the items available on their shelves correctly, this location is clearly not ran well (as corroborated by other reviews) and I will drive further in the future to go to other locations instead so that my time is not wasted. This situation led to me wasting an additional hour and a half to drive to another location to find the games that I was looking for. I refused to buy any of the games at this location as they did not deserve the business. Absolutely unsatisfactory. read more

I had an issue with a pre-order game today. I went to another GameStop first and the staff weren't able to help me. They just didn't understand or were trained on the procedure I suppose. I came to this GameStop after talking on the phone with Amanda. She was great and knowledgeable. She was able to fix my issue and I left the store satisfied. I usually use GameStop because I like the rewards for pro members and I come quite frequently. This is a great location and just wanted to give a shout out to Amanda for going above and beyond to help me out. read more

This used to be my favorite Gamestop when Dijon worked here, but he's since moved to the blue diamond location, so I frequent that one more, although this one is still closest and I like it. Sacha has been working at this location for a while too, and he's cool, but I dealt with Dijon a lot more and he knew me as a regular and always hooked up free shwag. If you're used to buying videogames, then you may know how a store like this works, however, some people are still noobs, so I'm here to help. Let me start with a list of things to do and things not to do at this franchise. DO: Number 1 - Pre-orders: Pre-order the AAA titles that have collector's editions or special editions, or limited produced items like arcade fightsticks. Wal-mart and best buy usually won't have these items and gamestop will only order as many as they are reserved, so if you don't, you're fucked, and you're going to be hitting up ebay and paying double or triple the retail value in some cases. Pre-order the hot titles and if you change your mind come release day, just back out and get your money back. You don't HAVE to buy the game if you change your mind, and nobody is forcing you to. It's just like having a little bit of security and not getting screwed when the game gets sold out elsewhere. As incentive, there's always exclusive pre-order bonuses for in-game content, and they call to remind you when the game will be out a couple days before...so why not. Number 2 - "Free Rentals": Some people might not be aware of this loop-hole, but if you buy a USED game, you have 7 days to return it for a full refund, granted you kept the receipt. This is mostly for the Achievement and Trophy whores who know that they'll beat a certain game in a week and want nothing to do with it again after that...whores like me. This is also convenient if you're considering buying a game, but are not sure if you'll like it, or if you think you might get bored of it after a while. I use the term "free" loosely, because you do have to front the money, but you get it back in the end. Try it out at least once. DON'T: Number 1 - Trade Ins: I've heard it a million times, pissed off gamers who think Gamestop is so evil because they give you pennies on the dollar for your used games, then turn around and sell it at retail price. This is true...they do that. But if they're going to sell a game at retail, why shouldn't you get retail price for it? For this, I suggest ebay for getting the right amount of cash back for your games you don't want anymore. Here, you can undersell Gamestop, but still get back more what they would offer you. Play the money game; instead of giving them nothing but profit by buying their used games, use the "free rentals" loop-hole. Instead of getting ripped off by them on trade-ins, undersell them on ebay. Number 2 - Midnight Releases: I would highly advise to never go to a midnight release...at any location. For reals...they're always shitty and you'll have a fucked up time because it's just not that much of an organized event if you're strictly going there with intent to buy the game at midnight. It's chaotic. D-bags cut in line in front of those who have been waiting hours, the kids are annoying, and there is no structure at the registers. I mean, I guess if you plan on not getting home until 1 - 2am, downing RedBull, and staying up all night with your new game, then go for it. I, however, prefer to save the headache, go to bed instead, and come back in the morning where the game will be waiting. I'm too old for that midnight shit anyway. It's just not cool to me. All in all, Gamestop is the juggernaut of commercial game sales, and their stores are popping up more than McDonald's and Starbucks, which is a good thing. I've spent more money on new games than I can remember at these stores because I'm an avid collector, and they cater to my needs. Occasionally, I'll buy used if it's a game I never picked up on launch day, and it's been marked down decently and it's in pristine shape, and if I think I'll keep it for more than a week, haha. Gamestop is legit. read more

Lawrence who is supposedly the GM has the worst attitude. He does not have any customer service abilities.

The employees at this store simply don't care about the customers. I submitted a request for a hold of a pre-owned game, but instead the email confirmation said they put aside a new copy. I tried calling the store multiple times over the course of a few hours to double check what exactly was held, and not once did anyone answer. To make matters even worse, I called a different location to see if there was an alternate phone number for this location and the employee actually ASKED ME TO COMPLAIN TO CORPORATE because the Arroyo crossing store won't even answer the phone when they call. I relented and drove to the store, and they had held a new copy and since sold the only used copy they had to someone else. The ENTIRE time I was in the store, one employee was on his personal phone and any time the other employee wasn't directly interacting with me, she too was on her personal phone. Why have a phone number on your website if the employees refuse to answer? I hope someone from management reads this... read more

Customer service is lacking at this location. The guy on the phone put me on hold and forgot to mute the phone or actually put it on hold. I heard the whole conversation with his buddy and other customers. Besides the ridiculously low trade in value they give you here (which is expected) the service is terrible. I won't go In here unless I absolutely have to actually no I rather go to Walmart (and that tells you a lot). I bought a new game but received an opened copy in a envelope sleeve. And I asked why that was and he said it was because they needed empty display cases. I told him I wanted a new one that was sealed and said he couldn't give me a sealed one. I asked him if the new copies came with any downloadable content he said he didn't no but most likely no. I should of left and spent my money else where. Lucky for them I was in a hurry. It was on 11/24. read more

Staff is always friendly that have a wide variety of new and used games if you've been to one GameStop you've pretty much been to a mall only difference is some of the used games and the staff never had had a bad experience read more

Lawrence is the best. He remembers my kids name and knows what he likes. He takes his time to make recommendations or suggestions based off of what we like. He always welcomes us with a smile and makes us feel like VIP. five-star customer service !! Sage read more

Horrible customer service. They were supposed to give me a gift card for something they messed up , but only offered me a discount on a used game when I was in store . Wack . read more

Nice selection of games, systems and accessories! Use the app or call their location to check if they have a new or used item in stock. I have came in several times since being in the area and both Dezarae and another gentlemen have gone out of their way to help me locate items I was looking for. Both are very outgoing and knowledgeable and make this GameStop a fun location to shop at. read more

The dude that helped me today was awesome. I normally shop at Best Buy but this guy was so helpful and friendly that I decided to purchase a rewards membership which basically commits me to buying games here. Happy to do so. TBH the store kinda had strange smell but the store was really busy, maybe someone let one rip. Who knows. Other than that, excellent experience! read more

Great gamestop! The staff was very friendly and helpful and there were many things in this store such as the pops that we haven't seen at other gamestop stores. read more

I've encountered some rude staff here but for the most part they do their job. As with every gamestop- low trade in offers, high prices. read more

Horrible customer service. Bad attitudes. Lounging outside upon my arrival. Sighs when I open door. Refused to help me with an exchange that I've done before working for gamestop and as a customer in other stores. Will be contacting customer service and district leader. read more