R.I.P. to formerly the best Gamestop location in the valley which was one of several to be shut down in the latest wave of closures. This once was "the" place to go, had the best management, had the best midnight release events, and was convenient to get to. One of the former managers (initials G.L.) would go above and beyond to really make the place a party, the Halo and WOW events would include cookouts, live big screens, and a line that'd wrap around the entire building. You'd find yourself just popping in there at times with no intent to purchase just because of the positive vibe. Then we saw the decline of the region. Crime picked up. The homeless arrived. The population grew, the traffic in the area got worse. The traffic cones arrived, which made going over there even less appealing. Then, the management...the last time I visited the store, both employees in there smelled so strong of weed, they were dressed below even Gamestop standards, and the store was barren. The shopping center is now void of any meaningful stores, everything is closed down. It is a shame to see a once thriving area deteriorate so rapidly - but that is the nature of Las Vegas, they consume and destroy things faster here than anywhere else because there's no pride in the city. I suspect I will return in three to five years to this review and see that this was just the beginning of the Gamestop demise, as by then likely Gamestop will be no more - they simply aren't doing enough to adapt, modernize and compete with the digital marketplace. I hope I'm wrong. read more

Had 19 cards graded here through PSA. Dezarae did a magnificent job of cataloging all the cards in the beginning and presenting them to us today all slabbed and graded. She was very cheerful and welcoming. She made the awesome experience of getting a Jordan rookie card PSA graded even better somehow. I highly recommend this store to anyone looking to get any cards graded through PSA. Well done Dezarae and GameStop! read more

GameStop - Video Game Stores Near Me - Las Vegas, Nevada

I know Gamestop, normally gets a lot of flack, but honestly, this one deserves its five stars. Its service is top notch, the selection is always a bountiful, and there is value to be found when using the extra promos that happen on a weekly basis. I highly recommend this location, especially if you have some trade-ins and want to take advantage of some deals. Also, you can buy gift cards for digital purchases if you don't use disc anymore. See ya soon!!! read more

GameStop - Video Game Stores Near Me - Las Vegas, Nevada

Desiree and Justina were both beyond helpful. To put it short, I called with so many questions about the Switch 2. I didn't preorder, but wanted to see more about it. Not only did they provide me information; they speak and are friendly much above their pay grade. You'd think I was talking to a banker in escalations -- they were kind, relatable, reliable, friendly, and intelligent. Any amount of finesse and poise at a GameStop is welcome. I don't like to give five star reviews, but the customer service alone from a simple two-phone-calls was wonderful. I hope you all (and both of you) have a wonderful day at work. read more

Rarely do I ever give five stars, but Elle was really the star of the show today being the only person there and managing multiple guests! I had a couple of questions since it's been awhile since I last been to a GameStop but Elle was very knowledgeable and transparent in regards to the return policy of used games and was very humorous as well! From what I was told, you have a 7 day return period and if you don't like the game, they'll completely refund you! Overall, this GameStop is very clean and nice, though the parking area can be a bit tight. Overall my experience here was fantastic! read more

Hunter (my cashier) was very helpful and greeted me right away! He knew exactly what I was looking for even though I had the title of the game wrong. Thanks for the great service today! read more

Duncan did not do his job as a "manager", he did not know his own company's policy and refused to give me a refund after providing all the information that he needed to do his job properly. He insisted because it was a online order and purchased through PayPal, he became as unprofessional about the whole situation as can be. I asked for the manager and he said he was the manager, then I asked for his manager and he responded with how they don't give out that information? Finally he gave up his boss's name and it's supposedly a "Rodger Castner", but of course he cannot be contacted at all with a phone number or anything, like he doesn't want him to know about how his "managers" treat paying customers. Overall one of the worst customer service experiences I've come across in a very very long time. read more

Sale time!! Although this location is small it's full of amazing gamer swag. With sale in the back, games lining the walls and merch up front you can find all kinds of cool finds. The service here is friendly, helpful and knowledgeable. They are here to answer any questions of help guide you to the next game to play if you're not quite sure what you want. Limited edition items, consoles and VR can be found here too! read more

See all

If you ever have a chance to stop at this shop ask for Frank!! Put it this way, if you can clone Frank & just have him at every store your company would thrive! When I came in he was engaging another customer about a video game & he knew what they were talking about & even gave them pointers how to beat the game. Wow feels like a 2010 game stop employee lol. Point being he is a saint & knows his way around a video game. All around good guy! He deserves a raise!! It's refreshing to have a guy who knows what he's talking about. A++ keep up the great service Frank! read more

Apparently, the staff here, or at least Michael specifically, gets their numbers up by predatorily adding on warranties for games to female customers without asking them. Michael asked everyone in line ahead of my girlfriend that happened to be grown men if they wanted a warranty. When my girlfriend got to the register, she was never asked the question. Upon looking at the receipt after leaving, the warranty was added without her knowing. How many parents go in there and women picking up gifts also don't get asked if they want a warranty and just get it added onto big ticket items without them noticing? And using my points to extend my membership also without asking me? What if I wanted to use those points for something else, Michael? My girlfriend feels like garbage for getting taken advantage of and now I feel terrible for her. I have spent $8k at GameStop the last 2 years and i have an extremely bad taste in my mouth with this company. Is it Just him or are they training others to get their managers bonuses by slipping warranties and subscriptions to customers less likely to notice them? Is he a manager there? I'm going to cancel my GS subscription and take my business to Best Buy and Amazon. I'm not sure if this is just a shady location or if it's encouraged throughout the organization. Update: It wasn't Michael (the name on the receip), it was Duncan and he was actually extremely apologetic and may have just been busy from a busy promo day. So I'm going to give him the benefit of the doubt. I upped the star rating and accept the apology. I hope this was just an unlucky isolated incident. Just be mindful to check your receipts more closely. read more

A gamer haven as they have a wide range of games for any and all consoles and their preowned games are in very good condition. For the preowned games you do have to do a little bit of hunting to find a great one if you don't have a particular game in mind. Their kind of all over the place which I was a bit annoying but other than that most of the prices are a steal. The staff is also very helpful if you have any questions and if they can't help you in store they're willing to find out what other branch has what you're looking for which I really appreciated. If you happen to sign up for their rewards system, it definitely benefits most avid gamers as it give tremendous discounts and access to a lot of special they have so take advantage of that. I like this particular branch because it's very close to me and if they don't have what I'm looking for, they usually take care of it and I'll just come back another time when it's ready. Also, if you happen to just need a case and a game sleeve, you can just ask for it and they'll give it to you which I thought was great LOL some of my game cases were destroyed and they happily gave me new ones free of charge. read more

They are helpful but really into hanging out with each other talking. Very small store but found a cool pop vinyl which made me pretty happy. None of them are priced which was annoying and it's hard to find anything on your own because it's kinda stocked like a warehouse. The pop vinyl was over priced so I would recommend buying other places if possible. Ahhhhhhh! Real Monsters Krumm was $11.99. read more

GameStop - Video Game Stores Near Me - Las Vegas, Nevada

See all

This location deserves a 0 star due to the lack of customer service and verbal harassment we received while in the store. The boys that work there are just that, boys. They do not know how to greet someone when walking in, treat someone with respect, and remember the customer always comes first. Customer service is dead at their location, save yourself the agony and choose another location. http://www.corporate-office-headquarters.com/gamestop-corp Look this up and you will see how many people are disgusted with Game stop customer service. It's an epidemic! Purchase your items at Best Buy or Target. Update I was sent an email saying I did not give enough information fort review and they took it down. I see they haven't yet so here is the entire incident. I went into the store to purchase 2 gift cards. Waited ten minutes watching and listening to the boy at the counter carrying on with some girl nothing to do with business. they ignored me and my girls. i finally asked if they could help me, the girl said sure who I don't think worked there. The boy was very rude he was black and treated me very poorly. I put the money on the counter and he looked at me and said "put the money in my hand". I laughEd and said no it's right there. He obviously had issues with white women and his ignorance for good customer service. The girl started yelling at me and told me to "take my $3,000 purse and get out of there". my daughter then yelled at her and said dont talk to my mom that way. and she said a very rude comment to her and I told here she better shut her mouth. I told them they shouldn't be working in customer service because they were inept. then we left. If I go back into this store and see this boy working there I will file a complaint with the BBB. read more

This is more for online ordering, beside they tell you one price it then changes in ur cart. B4 the taxes. But I have put 2 different orders and got a order number but never received either of the things I ordered. I ordered the last items on 12/13/20. And the website is saying the order number doesn't exist. read more

Friendly environment, everyone is wearing masks and abiding by the rules of COVID-19. Good customers service.

After having a HORRIBLE experience with the store manager at the Arroyo location, I decided to take my business here at the Trip/Ft. Apache location. Sara & Alex we're totally amazing in helping me with my warranty with my son's Nintendo Switch. Because of their professional customer service, I will officially be utilizing this location. THANK YOU SARA & ALEX, may this company bless you with a raise or some type of reward or recognition! You both were so patient, understanding, empathetic, and helpful! read more

I came to game stop with my sons, after a long day and wanting to just go home and rest.... but I have to say RAVEN is absolutely amazing... she was so helpful and seriously gave the best customer service I've had in a long time!! read more

There's a little blonde girl that works here. She's extremely shy, quiet but helpful and a hard worker. I feel very comfortable with a woman working here. Having being someone with no gaming knowledge she is thorough and respectable when explaining things to me. If it wasn't for her, I'd probably bump it down a few stars since the men never care to approach me for help or anything. She comes to me and tells me about all the new games, deals or any in store specials. Awesome! Coming here for my husbands games is always easy. The midnight releases aren't too bad or long. I like that I can pick up games for him as long as I have his number. Makes it easy since he works such long hours or I can surprise him and make sure he gets the points for purchases or I can see which games he's preordered and I just pay for them, Hate the parking here though.. There's never any parking which makes it difficult. read more

I disliked most of what gamestop was doing for many years, but I seriously come through for purchases in like an emergency or after a good night gambling. Buuuut, my past encounters with Lawrence every year has been great, hes a staple for why gamestop does well when it comes to customer service and competent employees. I really enjoyed the conversation and work ethic from K too. I hope I spelled their names right or got them correct. I have my disagreements with some gamestop policies, prices, and old employees that are no longer there. The 3stars is for that, but its 6/5 stars for the employees. I'll buy stuff just to talk to these dudes xD. This review is rushed but I just wanted to make sure you recognize your current employees and those like lawrence who have been so cool and great for so many years. read more

Have had mostly positive from this location. GameStop gets a lot of hate in general because of what people perceive as very low trade in credit, which can be true but you have to realize what business model it is. They aren't going to give you $50 dollars for your game that isn't going to resell for a higher price than that. There has to be a profit. Anyways service can be a little slow but everyone is mostly friendly and willing to answer any questions you have. Knocked off two stars cause of a mistake they made that I luckily caught. Wanted to pre-order the LIMITED edition ps4 batman Arkham knight bundle. The kid that helped me seemed a bit confused while looking it up in the system but assured me I was getting the right one. Double checked before I left that I was getting the limited console bundle with the batman design on the front. Called a few days later to check again and I learn he pre ordered me the standard black console. Luckily they still had limited available so it was a quick fix but was a bit irritating. read more

The staff seem friendly enough but I think there are some weird policies going on with new game releases. I went in looking for a copy of Halo 4. The employee behind the counter said that there were no copies available because everything was preordered already and it would have to be mail ordered. He added that Wal Mart and Best Buy were all sold and the best chance to get them game would be to order it with gamestop and wait a week for it to be shipped. A quarter mile stroll to the Wal Mart in the same shopping center revealed that not only was Wal Mart not sold out, but they had plenty of copies available. I'm really disappointed that the employees would lie so readily just to get a sale of a game that, based on the hundreds of "preordered" copies sitting behind the counter they had already done quite well selling. Dishonesty does not breed loyalty in customers. Boo. read more

They need to invest in a multiline phone system, but I got through on 2 of 3 calls (one to ask them to reserve a game for me, one to ask where on Earth the store was located.) I didn't see a sign from the street, which would have been helpful because this shopping center is giant! I got the game I wanted, but they charged full price for a new, but opened game. I would have thrown out the box and wrapping anyways, but that seems a little sketchy to call a game new when it's open. The only reason they still get four stars is that they buy and sell used games, and I'm into recycling, so I'm happy to go to a store like this. The two guys working here were super nice and helpful. Great service always makes shopping experiences better! read more

This is my go to little shop for video game needs. They have almost everything (if they're in stock) for video games from pc games, video games, new and used game consoles, controllers, and new and used games. Trades for games and game consoles are also available. You're also able to pre-order games and game consoles for a low deposit which goes towards your purchase. Sometimes I also buy used DVD's here for a good price. Tip: Call ahead for popular items to make sure they're in stock read more

Sooo Santiago wants an Xbox for his 7th birthday.... what do y'all think I got him? YUP. I already knew what I wanted so in I went, its a small store and a little claustrophobic. The little dude was very nice and helpful. I looked at the games but all the greasy haired dorks were all on my nuts so I left and met my friend. We came back a little later and I let him know what I wanted: 250gb Xbox 360. The price was 249.99 (270 with tax) I paid my cash and asked him to double bag it. Customer service is ok, the store is small but clean, and its pretty organized. Yay! Santiago was totally happy with his gift! read more

Just spent 1000 bucks for my kids and nephews/ neices for Christmas. They had one game a few weeks later that they weren't interested in so I took it back, unopened, and they said sorry but if it's over 7 days they won't take returns. Sorry gamestop but you just lost a loyal customer... read more

GameStop - Gamestop , where greed wins over customer service - Video Game Stores Near Me - Las Vegas, Nevada

Totally dissatisfied with the service I just received from Shareece. Did not feel welcome at all in the store. She greeted everyone except me. When I took my purchase to the register she said what's up. What's up? Really? That's how you greet someone? Ok. The entire time I was at the register she yelled over me to speak to another customer. I came here just to grab something for my niece that I was unable to purchase anywhere else. I promise this will be my last time in this store. read more

Worst customer service EVER!! I got amibos for Christmas and obviously don't have a receipt. I wanted to simply exchange them since I already own the amibos that were gifted to me. The rude associate would allow me to exchange them. Not like I wanted money or anything. Plus I wanted to purchase games for my ps4. Won't be spending money here ever. read more

Staff is always pleasant. This is the only GameStop I go to or its online. What place anticipates the customer's need?? Completed my transaction for 2014 Game of the year (advance warfare) waiting in line. This place made sure everyone waiting for the game ate. Pizza and soda for dinner not including fireworks and DJ's. At least three times a year whether it's Madden, Call of Duty Assassin Creed/ Batman. Can't say anything bad about this place. read more

Great staff! Always greeted when we walk in, and always willing to give advice about games that are out or just b.s. about gaming in general. Feel right at home with fellow gaming geeks there! read more

What is wrong with these people? I go to pick up Halo 4 today and they had tons of copies. They said I had to preorder. OK. My fault. Then the guy proceeds to LIE to me and tell me it's sold out everywhere, even Walmart and I need to preorder with him so I will get it shipped to my house. I called him on his bluff and went to Walmart and walked out with a Limited Edition copy of Halo 4. They had tons in stock there. Very bad for spreading misinformation. 1 Star Update. Stay away from these people. Why the dishonesty? read more

This place has a problem organizing the games they actually have in stock. I was told the game I chose to buy from their shelves wasn't actually in stock 3 times in a row. They made me line up at the back of the line every time as well. I wasted my time and the employees where not apologetic at all! They made fun of me. Horrible! I will never go back to a GameStop again, and I have had an account with them for almost a decade. read more

I came here to buy my son a video game for his birthday. It took awhile to get someone to help me, but I eventually found what I was looking for. However, I shouldn't have had to wait for 15 minutes to get someone to help me. read more

Service is very nice but the only disadvantage is that sometimes when you order on the phone remember your price sometimes they will change. The only bad thing that happens to me sometimes is that some things I buy there I have to take back because it sometimes doesn't work but lucky me I keep my receipts and they fix free of charge or my money back. :) read more

Every time I come in here it's always a good experience! Staffs very helpful and if they don't have what we need in stock they find it for us in town- definitely recommend coming here for great service read more

I pop into this location every now at then since I worked here many moons ago. It's great to see more women working here but I was highly dissatisfied with one particular employee tonight. I reserved a game and headed over to pick it up. When I got in the store there was one person already being attended to on the register. I get in line to wait, assuming it was going to move smoothly. I see two other employees (male and female) moving around near the front and thought one would be there to assist. Some minutes pass by. One walks to the back of the store and then Lindsay (who was standing there) addresses a customer who just walks in the door. I'm like "ok maybe she didn't see me" but let's be honest I was next in line. Then she just leaves to search for his requests lol She gathers some games and prices for the gentleman and he inquires that I've been skipped and asks if I would like to go. I replied no because Lindsay had already scanned his items and the other cashier Sara was about to be finished. Not only did she not apologize for skipping me but she just stared like she didn't comprehend the situation. Not a word from either of the employees, whatever. It takes her quite some time to find the reservation but I was just happy to finally be helped. I finally get my product and I leave hastily because I was pretty pissed to be honest. I didn't mind waiting but her ignorant behavior upset me. Unfortunately I realized I was given the wrong copy of game anyways and needed to return for an exchange. I checked my reservation and it was for the right copy so I was perplexed why she said she had to "check to see if she had it" when I returned not more than 20mins later. I explained my frustration with the ordeal from start to finish, which Sara apologized for. It was more remarkable to see the girl who originally ignored me scurry to the back. Not sure why she avoided me like the plague but ok girl do you lol ‍ read more

This place is horrible. We wait in line for about 20 minutes to buy two 3ds games and the guy tells us they don't actually have either one of the games. So we go grab 2 other games from the shelf and we are made to wait in line again. This time we're in line for 30 minutes stuck behind a bunch of people who are there to sell their stuff. Each transaction takes a ridiculously long amount of time. When we finally get up to the counter, the checker goes to get the games we selected from the shelf, and he tells us they don't have the game again! So we waisted 45 minutes for nothing and were treated rudely by the staff. I will not be renewing my GameStop membership. No one should go to this place. It's a mess! read more

THE WORST. Customer service is terrible at this please. If you can, I'd suggest you 100% drive further to another store. The never answer the phone even they're 3 people working there read more

Staff was amazing and very helpful been going to the GameStop for about 8 years not one bad thing to say

This gamestop is simply amazing!! From the moment I walked in I was greeted as if I was a lost familu member!! The manager Travis was super kind and helpful and hooked us up with posters! Ive been looking for a dragon quest 11 poster and he flew to the back and got me one. One of the best locations in town. Thank you guys!! read more

So I called this GameStop had them put the Xbox one elite controller on hold for me. Give them my name and everything, call them on my drive there to confirm they still have it. They say yes. I pay for my Uber drive get all the way there and they tell me that the lady put it on hold for someone else and sold it. Worst customer service in my life. She didnt even say sorry or anything. read more