I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

I inquired about a new garage door. Our 19 year old one was buckling in the middle in more than one…read moreplace. A few years ago someone came out with a $4000 quote and a warning not to use it or it would collapse on itself. "Springs" Sergio comes out and gives us a quote for just about half that! I picked a date, synched it with him. He came out the day before to check I was cleaning out the garage o.k. and did some final measurements assuring the fit. I rented a dumpster for a week and it really helped. For the new garage door, I thought from start to finish it would be three days. I have waited longer at the Costco food court-but we we're really surprised when he was done after about 3 hours. Very systematically done. The price was great, the second biggest surprise was the quiet opening and closing. Before, it sounded like the jaws of life ripping open the tin man, who's chewing on tin foil barbed wire and his unclipped tin nails were dragging on a chalkboard. All animals fled in terror each time I simply pushed the remote. Now, it sounds like a canoe, on a peaceful glassy lake, with fish jumping in the distance-quiet, practical, simple, beautiful. Sergio was very knowledgeable and helped explain how the symptoms in our case developed. And was really good at deflecting the shame I held for the messy garage, and putting that in it's box where it belongs and remains unopened. Sergio fielded all questions well, really smart. Experienced. Good communicator, The whole time he made things easy.

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

Just recently had our garage door go out over the weekend. It would no longer lift automatically…read more Ed & Son's were able to come on monday to give an estimate and diagnose the issue. Was able to do a "Spring conversion" by Tuesday morning and everything was done within an hour at a reasonable price. They were polite and a professional and the work looks good so far. Will be recommending to my other neighbors.

Had issues with a few quotes from big regional/national companies that Yelp steered me to, so went…read moreto AI for help to find a verifiably licensed and highly rated local independently owned business. Ed & Son's was the first suggestion. AI isnt always right, but this time it was! Got a fair quote over the phone for maintenance service call and made an appointment for today- Saturday. Arrived on time, readily identified as legit (truck had his name, and same info in business card/invoice). Inspection showed all looked good, but the weather stripping was cracked and he could replace it. Not covered by HOA so I'llcall to set that up. He said if I wanted to upgrade anything, nylon rollers would be his suggestion, but that was not a pressure sale- just a recommendation. Knocked off $25 for rollers $225 for a service call/maintenance and new rollers, which i thought was reasonable. Asked him if motor was okay and he said yes, but not needed now. "If it's not broke, don't fix it," was his advice. Love that! Asked for price for wishlist and he said there is a range, but the e-openers are battery backup and have remote camera and operational app. Quoted under $1000 for motor and 8' track replacement. Thank you, Ed, for a reassuring, comfortable, fairly priced experience. I CAN'T SPEAK HIGHLY ENOUGH of him!

I came home from work and the garage door wouldn't open. I needed to have it serviced quickly…read morewithout sacrificing trustworthiness, reliability and cost. So I went to Yelp, and saw Glory Garage Door - they had high ratings, great reviews and best of all, a verified license! I called and spoke to Denys. He was available the next morning that for my schedule. The appointment call was easy. I was hoping the assessment, quote and work would also be as easy - and guess what - it was! From the moment Denys heard the garbage attempt to open then quickly close, he knew what the problem was! He was able to manually open the door from the outside and confirmed that it was indeed the coils and tension wires. He gave me options of replacement materials - from low cost to more expensive - and allowed me to determine my price. He even showed me his price table. No hidden fees, no upsell, just full transparency! Easy! After I made my choice, he began the work which had challenges since I had something blocking the access to the coils. He found a workaround and the work began while I went into my home office for meetings. He worked to resolve the issue in less than an hour. He even threw the old parts away for me. Now that's service! Easy! All in all, this company is top notch! Very honest and trustworthy and you know he stands behind his company's work! My garage door issue was resolved in less than a day. I'm beyond satisfied that I chose to call them for my issue!

Quick, reasonably priced I called them in the morning and it…read morewas done by 11 am. Price was considerably cheaper than others and they also provide 5 years warranty

The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

I would recommend this company to anyone looking to get a garage door installed. Jimmy was very…read morehelpful, communicative and easy to work with. He was able to help me find the garage door I was looking for and give competitive pricing. He was able to come out to take a look at the garage and get a new one installed within 2 days. The install was smooth, straightforward and they arrived punctually. He communicated what they were going to do and I didn't feel left out of the process. Great work by Pro-Line Garage Door.

TLDR: provided a pre-estimate in Yelp, showed up next day for an in-person estimate exactly when he…read moresaid, answered all my questions, offered 3 options for replacing my motor, emailed me the quote on site, then returned 3 days later exactly when scheduled and changed the motor in under 2 hours. In summary: straight forward, customer focused experience Here's the story if you want the details. Pro-line was the 4th company I contacted to get my dying garage door motor replaced. First guy never answered. Second guy showed up and took a look, never sent me an estimate because he said he was too busy. I found a third company that showed up but the technician didn't know much so I couldn't ask many questions, he had to call his uncle for information, and I requested an estimate from the uncle but took over 24 hours to send it, by which time I'd contacted Pro-line. I received a pre-estimate immediately in Yelp. We arranged for Jimmy to come by the next day. I'd done lots of research so had lots of questions. I'm going from like a 20 year old garage motor to these new fancy schmancy motors. Jimmy showed up exactly on time and was really informative when answering my questions. Gave me all the details for the three options. Chain vs belt, rail systems, warranties, controls, wear and tear, and so on. This consult was super straightforward and informative and it helped me come to the best decision for my situation, and he wasn't trying to be salesy, exactly how customer service should go. I selected the chain motor option (#2), a little pricier but worth the durability in a garage that gets extremely hot in summer. He emailed me the quote while we were standing in my garage. We scheduled the appt for 3 days later (today!) and he showed up exactly on time again. Pulled up at 8:45 and was done at 10:30. He showed me how to use everything and all about the new installations: garage motor, rail system, wall button, clickers, mobile app, and new sensors. And informed me about the optimizations he did to the overall setup so that everything was working like new and not squeaking any longer. Also took the old system away, which some companies charge for. As for the product, it's a LiftMaster chain motor that has a backup power source for when the electricity goes out, which is great because there's no other access points to the garage. Even though it's a chain motor, it's really quiet, like 50 times quieter than my old motor. It connects to wifi, and the MyQ app, which means I can use my phone to open and close the door, AND also check in the app if I left it open. The motor can now auto lift the door if it tries to close onto something that is not right in the line of the sensor - the door will go back up. My last motor didn't have that option and my old door broke! (On my friend's car bumper) Great experience getting my garage working again. I would highly recommend giving them a call if you need your garage door fixed! Thank you, Jimmy, your excellent service is much appreciated!

I never post on Yelp because I don't think my review will make any difference. However, I have to…read moregive a five star review to garage door hero. Rafa Rodriguez is a gift. I have an extra tall and extra wide garage door because we wanted to fit a huge van in our garage. I have used this company three times since I had a bad experience with a different vendor. Not only were they expert in their repairs, but came out free of charge for warranty work that they could have argued was unnecessary. Cannot recommend them highly enough.

Garage Door Hero has been my go-to Garage Door company for several years. They have installed and…read morerepaired Garage Door Openers for several of my properties. Recently, I had to replace 2 Garage Door Openers in my apartment building and Garage Door Hero came through again. They came the next day and installed really nice Garage Door Openers at a really great price. Thank you again for helping me out!

I first called Don when I saw his sticker on my garage door as my door was not coming to a complete…read moreclose. Don arrived within an hour and remembered installing my door over 20 years ago. He remembered installing the door and motor for the previous owner. He fully explained what he observed to be the problem and how he was going to make the repair. He charged a good price for the repair and advised me I can call him if any other problem arises. Well, one month later a small problem did arise, I called him again and he arrived within 30 minutes. Don made a quick adjustment to the garage spring and di not charge me for the follow up visit. Awesome customer service, I will continue to call him and definitely recommend him to family and friends.

The garage door opener came with the house we purchased almost 10 years ago. The Liftmaster had a…read moreFaust sticker on it. So, when the motor finally gave out, I gave the number a call and spoke with Don. Got a decent quote for a Genie garage door opener. We spoke a few days later and set up an installation appointment. The day before the first appointment, I got a call from Don saying he couldn't make the appointment and had to reschedule. We rescheduled an installation appoint for the following week. I left work early in order to be home for the second installation appointment. The appointment window came and went. No Don and no phone call. Called an hour after our appointment window to see if I got my date/times mixed up. Left a message and asked for a call back. It's been a week and still no call back. Would've been nice to not miss work if I knew there was a scheduling issue again. Would've been even nicer if I got a courtesy call back regarding the missed appointment.