I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

Prompt, Kind and helpful Although we ended up not going with…read moretheir services at this time, we will keep them in mind for any future garage door repairs needed. We loved that they were able to send someone to come by the house and give a free same day assessment and we appreciated their follow up and competitive pricing.

Had issues with a few quotes from big regional/national companies that Yelp steered me to, so went…read moreto AI for help to find a verifiably licensed and highly rated local independently owned business. Ed & Son's was the first suggestion. AI isnt always right, but this time it was! Got a fair quote over the phone for maintenance service call and made an appointment for today- Saturday. Arrived on time, readily identified as legit (truck had his name, and same info in business card/invoice). Inspection showed all looked good, but the weather stripping was cracked and he could replace it. Not covered by HOA so I'llcall to set that up. He said if I wanted to upgrade anything, nylon rollers would be his suggestion, but that was not a pressure sale- just a recommendation. Knocked off $25 for rollers $225 for a service call/maintenance and new rollers, which i thought was reasonable. Asked him if motor was okay and he said yes, but not needed now. "If it's not broke, don't fix it," was his advice. Love that! Asked for price for wishlist and he said there is a range, but the e-openers are battery backup and have remote camera and operational app. Quoted under $1000 for motor and 8' track replacement. Thank you, Ed, for a reassuring, comfortable, fairly priced experience. I CAN'T SPEAK HIGHLY ENOUGH of him!

Excellent service, honest, very good pricing and no up selling. Nice to deal with a family business…read morethat is reliable, shows up when they say they will, call to let you know when they are on the way etc. Both Father and Son couldn't have been nicer, more professional and efficient. 5 stars and will recommend to family and friends.

I came home from work and the garage door wouldn't open. I needed to have it serviced quickly…read morewithout sacrificing trustworthiness, reliability and cost. So I went to Yelp, and saw Glory Garage Door - they had high ratings, great reviews and best of all, a verified license! I called and spoke to Denys. He was available the next morning that for my schedule. The appointment call was easy. I was hoping the assessment, quote and work would also be as easy - and guess what - it was! From the moment Denys heard the garbage attempt to open then quickly close, he knew what the problem was! He was able to manually open the door from the outside and confirmed that it was indeed the coils and tension wires. He gave me options of replacement materials - from low cost to more expensive - and allowed me to determine my price. He even showed me his price table. No hidden fees, no upsell, just full transparency! Easy! After I made my choice, he began the work which had challenges since I had something blocking the access to the coils. He found a workaround and the work began while I went into my home office for meetings. He worked to resolve the issue in less than an hour. He even threw the old parts away for me. Now that's service! Easy! All in all, this company is top notch! Very honest and trustworthy and you know he stands behind his company's work! My garage door issue was resolved in less than a day. I'm beyond satisfied that I chose to call them for my issue!

Quick, reasonably priced I called them in the morning and it…read morewas done by 11 am. Price was considerably cheaper than others and they also provide 5 years warranty

The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

Very happy with the service from Jimmy and Pro-Line. Responsive and communicative. Arrived on time…read moreand installed a garage door opener in the timeline estimated. Good experience and very fair price.

Pro Line was quick to respond and completed the job and gave some great tips and recommendations.read more

Garage Door Hero has been my go-to Garage Door company for several years. They have installed and…read morerepaired Garage Door Openers for several of my properties. Recently, I had to replace 2 Garage Door Openers in my apartment building and Garage Door Hero came through again. They came the next day and installed really nice Garage Door Openers at a really great price. Thank you again for helping me out!

Judy at the front desk was excellent. She was friendly, professional, and honestly the main reason…read moreI decided to call back. Before scheduling, I explained that my torsion springs weren't broken and that one garage door cable had simply come off the drum (I had removed the other cable while troubleshooting). Judy even checked with Brandon, the owner, to see if they could provide a ballpark estimate based on that information. Brandon declined to provide any price range over the phone, explaining they first needed to determine why the cable had come off. I completely understand that unexpected issues can change the cost, but I believe customers should still be given a reasonable ballpark estimate based on the information provided, with the understanding that the price could change if additional problems are found. Refusing to provide any range at all doesn't build confidence or trust. The repair ended up being rewinding both torsion springs and reinstalling both cables. No parts were replaced, and I was charged $275. In my opinion, that felt expensive for the work performed, especially since I had already described the issue beforehand. Whether others feel it's worth it is up to them, but I would have appreciated knowing what I was walking into before scheduling the service. Isaac was polite, professional, and did everything he said he would, including lubricating the door and springs. I have no complaints about him personally. After the repair, my Genie opener wasn't operating correctly, and he mentioned it could be a burned-out motor or bad motherboard. I was comfortable handling the opener myself, so I was fine wrapping things up there. As it turned out, after I adjusted the drum tension and reset the opener's travel limits, everything worked perfectly. That said, not every customer is comfortable troubleshooting or reprogramming an opener on their own. At a $275 service charge, I think taking a few extra minutes to help reset or troubleshoot the opener before suggesting a more expensive issue would go a long way toward creating a better customer experience. Overall, my garage door is working again, and I appreciate Judy's excellent customer service and Isaac's professionalism. My disappointment is with the company's lack of pricing transparency. Customers deserve a reasonable expectation of cost before scheduling a service call, especially when they've already provided a clear description of the issue. That's the kind of transparency that builds trust and earns five-star reviews.

Service and replacement of: 1" Steel Center Bearing…read more 1" Steel bearing Galvanized Spring .218 x 1.75" ID (LW) Left-wind galvanized garage torsion spring Galvanized Spring .218 x 1.75" ID (RW) Right-wind galvanized garage torsion spring End Bearing Plates (Pair) From the moment I called to set the free inspection everything was handled with professionalism and courteousness. This morning the technician arrived on time, and was ready to answer all my questions and provided several options. (Jesus M. was open to my questions and had answers to my concerns.) He did his job in a timely manner and at the end provided suggestions for us to maintain the garage working better. I appreciate all the time Jesus took to make sure I felt confortable with the repairs and cost of the repairs. I highly recommend AGD. I will definitely continue to do business with AGD as they offer yearly maintenace services for a low cost.

Victor was extremely professional while remaining very friendly and efficient. Definitely recommend!read more