They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.read more

My battery went bad and they replaced it because it came with a 3 yr warranty. I was very satisfied…read morewith their help and service.

My last experience here leads me to think I'll not darken their door here again for the foreseeable…read morefuture. I had a car that didn't start more than likely the battery. At home I got the electrical checker out and battery was two volts. Yes way low. Jumped off checked again with running 13 volts yes getting electricity. Get to advance here and walk in. One person at the computer I walk up and he's typing. I said hello no response got ignored. Two people walk out from the back one a older guy that would make a good Santa clause. White hair and beard. Told him like to get a battery checked. He said sure and grabbed a checker and I told what car and he connected the checker to the battery and said battery shows as good and said your alternator is bad I thought strange I just checked at home 10 minutes ago 13 volts so we went back inside he called around and said I'll replace at my business down the road for 580 dollars. My wife said what I was thinking we will get a second opinion and went to dealer where we got the car in Johnson city, five minutes they said battery is good, alternator is good parasitic drain and walked around to the back hatch oh your dome light is on...... so no bad alternator or battery operator error that the guy at advance was trying to make 580 dollars on. And we turned our back for about 30 seconds and he said you know your missing a pop rivet from your air breather showed me it dust around it no dust where it was so he probably took it in order for him to know a pop rivet

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

Everything I needed found in one place, folks were extremely knowledgeable and great people.read more

They Had a Very Rare Acura I Needed Parts From. They Were Very Accommodating and Let Me Take My…read moreTime and Acquire The Parts I Needed. I Was A Bit Concerned About Negotiating The Prices at The End But They Were Absolutely More Than Fair With Me. I Will Be Back For Certain.

I will not tell you the details of the work that I requested, but Mr. Levi looked at it and…read moreproceeded to do it right then and there and when completed it was done right and looked professional and there is no complaint about price. I am very pleased to have a business like that in our community. Thanks

The best repair experience. Honest and reliable. Get there early as he is a one man operation…read more It's not open on Saturday so plan ahead,

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

I wouldnt buy anything from this dealership from the start our salesmen jaime was a total lier told…read moreus we had to buy the 299 air and the 699 paint coating said it was on the car i proved it was then says well we will have it put on. Told us the loan wouldnt go thought unless we took the paint protection and interior protection and the 299 bs air and the warranty thats the biggest joke. We foudn thinsg wrong with it they tell us wait till you pai t and interior warranty kicks ina nd we will get it done well fast forward a year yeah no pai t coating applied yet had to use the warranty my car still sitting at ford 3 weeks flr some bs approval for repairs and no loaner or rental no call to have paint protection applied or Interior protection its garage and they find everyday to denied claims read all over the net its a stealerships way to rob you of money. I also talked to my bank who gave me loan they never once said I had to have the dealership bs up charge air paint. Interior protection they even said they lied. So my claim after 3 weeks was approved no loaner called and said warranty says loaner or rental whwn claim approved look.at that its the weekend no call back about loaner how convenient. Needless to say dodge is full of liers and im talking to a lawyer to get my refund on there bs paint protection and Interior protection that was never applied or called to get done and there bs 299 air funny when I got home my tires werent even aired up biggest joke dealer there is stay away far far far away there liers and stealership I wouldnt even send my worst enemy there NOT EVEN WORTH ONE STAR​

Jamie Blair was our sales representative and lied to us about a diagnostic being performed, and…read moretelling us what part we needed. Fast forward to us calling another Ford dealership to order the part, they ask about a diagnostic being performed so warranty will cover AS IT IS UNDER WARRANTY, only to find out a diagnostic was never performed, costing us $800+ to fix out of pocket. Instead of using our warranty where it would have costed $100 as that's our deductible. After meeting with the service manager for 2+ hours yesterday and him avoiding us, he was absolutely zero help at all as well. After this, Jamie also has left threatening messages on my husband's phone, and attacking his appearance. If I could give 0 stars, I would.