I'm a first-time client & the staff including Desi, Soriya & Dr. Palmer were friendly & very…read morehelpful with my dog, Scout. Had a limited budget so they prioritized the essential treatments needed for his skin allergies & fleas & he's already doing much better. Thank you!!

I have been a loyal client of this veterinary office for over 20 years, which makes this experience…read moreespecially disappointing. When it came time to make the difficult decision to euthanize my dog, I was unable to proceed with this facility due to the quoted cost of nearly $600. As a result, I had to seek care elsewhere during an already emotional time. In addition, my experiences with the front office have consistently been frustrating. Appointments have been mismanaged on multiple occasions, leading to extended wait times of 30 minutes to over an hour beyond my scheduled time. This level of disorganization reflects a lack of professionalism and respect for clients' time. I was also disappointed to learn--only recently--that I had accumulated over 11,000 reward points that could have been applied toward services. This was never communicated to me, and unfortunately, I became aware of it only after my dog had passed. Lastly, I attempted to address these concerns directly. I emailed the office manager, Justin, on April 21 and followed up with a phone call on April 23 to confirm receipt and request a return call. To date, I have not received a response. I also asked the front desk to CC the owner, Tony, due to the lack of follow-up, but I have still not received any communication. It is disheartening to feel that my long-term loyalty as a client has not been valued

This is a very clean and sanitized place, the staff and doctors are great. This is the place to…read morecome.

Great experience! The vet was very compassionate and understanding, and the clinic itself was very…read moreclean and modern. I feel SO much better about bringing my cat here than other vets I've used in the past. Would definitely recommend!

Losing a pet is an incredibly heartbreaking experience, but I cannot thank Dr. Gamez enough for the…read moreway he supported us during such a difficult time. Yesterday we had to make the painful decision to put our dog down, and Dr. Gamez turned a devastating situation into one filled with peace and dignity. From the moment we walked in, he was exceptionally understanding, empathetic, and comforting. He navigated the entire process with a level of kindness and professionalism that truly set us at ease. He provided his expert medical advice with genuine care, ensuring we felt confident and supported in our decision. Even in the midst of our grief, Dr. Gamez was a light of positivity. He treated our dog--and our family--with the utmost respect. If you are looking for a veterinarian who combines expert knowledge with a truly compassionate soul, I cannot recommend Dr. Gamez and this hospital enough. Thank you for making a "hardest day" just a little bit easier.

I wouldn't recommend this business. The staff is extremely rude. LOOK AT THE LOW STAR…read moreRATING.THERE'S A REASON FOR THAT. I spoke to a woman named Bianca and my dog is a regular patient there. I told her the name of my dog and my last name and then she asked me the same question that I just gave her the information for. Then I repeated it. Because obviously she wasn't listening. Then I told her that my dog still has an ear infection in the right ear. Then she asks which ear is it? Is it both ears or the right or the left?...... Seriously? You can't pay attention? You know there's medication for that. ( I didn't tell her that but I mentioning it in this review that if she has some sort of an attention problem then she needs to take care of that so she can do her job whether it's through medication or whatever). If you can't do your job then you need to get a job elsewhere because if you are not able to pay any kind of attention. And unfortunately this is prevalent these days that people don't pay attention. I told her that I already told her which ear. And she became pretty nasty so I asked for the manager. And the manager was pretty nasty as well. Very disrespectful. Listen if you can't handle the stress at your job and you're taking it out on innocent people, maybe you need to get another job. Maybe at a garden center or cherry picking... Maybe cleaning toilets would be more meditative. So I'm never going to take my dog back. These people don't know what they're doing and are rude about it. I wouldn't recommend this place at all.

I am so upset that this facility is closing. Dr. Gibson and the wonderful staff there (Sara and the…read moretechs) once again exceeded my expectations. It's too bad that greedy executives have decided to close these particular facilities - very poor decision on their part!!

Closed!! Not sure for how long but we were waiting for it to open Saturday morning only to find out…read moreit was temporarily closed.

We have had the worst time find a great vet, from Shane's who is just the worst to Paws and Palms…read moreand any VCA you can go to. We have been to them all. Mack our pit/bulldog had a terrible ear infection and was itchy and I thought over weight. So, we tried Modern Animal and so far they are great. I hope it stays that way. I am so tired of looking. I did not know it was a chain, but it is. This one is in Playa Vista and really nice. The staff was great. They were ready for us within minutes of us getting there. Mack, however, enjoyed none of it. He had to have his Du nails clipped and he just refused. They got one and he will go back and I will get him so stoned first, he won't be a bother. The ear infection was found and he has meds for that which are working. His itchy skin is being dealt with, unlike Paws and Palms which just took a guess. He now has the right cream. And sure enough my boy is overweight, so I have him on a strict diet and he would like to give me 0 stars for his feeding. He is a pocket pity, bull dog mix with the short snout and you just can't let them get fat. Modern Medicine seems to know what they are doing and we go back in a couple of weeks, with a high dog in tow. We really loved the staff and the place is spotless. Mack refused to have his photo taken.

We had another wonderful visit to Modern Animal with Tofu. Dr. Shim, Charlie, and Destini all did…read morean amazing job, which comes as no surprise! Tofu was in for his rabies shot, and Charlie was so skilled that he didn't even realize he'd been poked. Destini's gentle holding and 'hugging' definitely helped keep him calm and happy. Thank you all for taking such great care of him!

Dr. Rosnick helped us 3 times with euthanasia. He is very…read morekind, supportive, and professional. During these very heavy and hard times, he is always available and caring.

Dr Rosnick came to my house and helped us in a difficult time. Gentle and compassionate made the…read morewhole process easier. Explained everything ahead of time. Highly recommend. This is the second time. Five stars

Unfortunately, after our wonderful vet, Dr Galea retired, the place went down in smoke. I can see…read morethat they tried to get different veterinarians to take his place and there are now a handful to choose from. Because I have two older dogs, and one recently had issues, I had the opportunity to try three different ones. Unfortunately, I was not impressed by either. One tried to present herself as a caring, holistically inclined doctor, but she did not properly diagnose the problem. She only tried to sell me Hill's dog food. The other had a bit of an uncaring personality and did not diagnose the problem either. The real gem is the technician. I wish I could remember his name. I miss Dr Galea... he would have taken one look, and would've known what the problem was immediately. That is the value of a fine doctor and moreover... of the French no-bullshit approach, coupled with lots of experience. He was absolutely irreplaceable.

Dr. Galea is my favorite vet. He's kind, efficient, and most importantly, very honest. I've been…read morebringing my 3 cats to him for the past 9 years. And he's always really nice and treated my babies with love and respect. The bit about honesty: I brought my cat in with a suspected hernia as her belly was hanging really low and it felt tender to the touch. I took her to Dr. Galea and after touching her for a moment, he exclaimed that oh, she's ok. She's just fat. Put her on a more restricted diet and try to only feed her nutritious low carb cat food and don't give her any dry food. I mean, he could have easily asked to do a scan or get further tests and I would have said ok, but he was very upfront and honest and I love him for that. The charge for that visit: $0. He's just amazing!

Very unprofessional. Aggressive leading with vegan vet but has forgotten how to be human. Very…read morescattered, kirt, abrupt, no follow through, checking messages vs tending to pet during house call did not check with me prior to tooth extraction JUST TOLD ME WHAT SHE DID which is not what she claims. She claims to advise prior to extraction. Very defensive by nature so every responder is an unnecessary argumentative exchange....everything she told me she would do, all paperwork she sent not highly incongruent and again unprofessional. Tiptoeing walking on eggshells you name it miss use of Authority and the pet suffers as a result. Highly inhumane. What was once a very optimistic sigh of relief for a very nervous rescue could not be further from that situation at this point only found out after working with her. I already paid once for an after visit follow through for information. She should've followed through naturally on her own with. It's very disheartening to attempt to be reprimanded by your vet because of their unprofessionalism and lack of follow through and for me to be pointed out as difficult. All dialogue post initial visit should have been included in the initial visit or she should've stayed to follow through during that time. By no fault of my own, I continued to follow instructions and continue to believe and take her for her word. She talks over you and doesn't let you finish. She doesn't hear what you're saying or whatever you're saying she hears it incorrectly and lashes out at you. Very disappointed. I was very hopeful and very happy at one point. There are many other mobile vets in Los Angeles. Keep looking elsewhere. I'm a very compassionate, patient and kind and absolutely generous client. There is no reason for this behavior from any "professional."

We have been long-time customers of Dr May. She's worked on 4 of our animals at home (regular…read morecheckups and dental) -- yesterday was our first time doing surgery in the clinic she uses (fat mass removed and dental with several teeth removed). Nice spot, a friendly staff and Newberry Park is a very nice place to spend the day. We were there about 8 hours because we didn't want to drive back and forth -- but I wanted to just pop in and say -- if you are thinking about having Dr May do surgery -- do it! BTW - if you go to the newberry location for surgery -- try the pizza place and the old-fashioned ice cream place in the same shopping area.