very competent and friendly staff, who explain everything well. Good option not only for…read moretroubleshooting problems, but if you are interested in a refresh/update of an older laptop-- e.g. swapping out a disk drive for a solid state drive, and a new battery-- they can help you with that.

This wost unprofessional computer repair service I have encountered as a first timer. I paid for…read moreservice call to have the tech never show or call. PLEASE AVOID USING THIS SERVICE AT ALL COST

I had a Friday late afternoon emergency with my wife's computer; kept shutting down, and could not…read morego the entire weekend without a computer. Melissa took my call quickly, was very patient and had me come in right away, with no wait. After a quick registration and a free diagnostic check, the problem was diagnosed and repaired within 1.5 hours. I also received great advice if i have problems in the future. I will definitely come back and next time I'm ready for a new computer, I will have Melissa build me a custom one! THANK YOU!!!

The technician arrived smelling like cigarettes and had no badge and no business card. I don't know…read morewhy I let him in, but he could not resolve any of the 3 issues I had. They kept calling me afterward and I told them to not contact me again.

My laptop case was coming apart. Then I lost sound. Thinking they might be related, I called…read moreComputer Shop. Although it was late in the day, Craig said to bring it over and he'd take a look. I walked in; he dropped what he was doing and opened up my computer. In 10 minutes or less, I was back in business--both problems fixed. It was clear he knew what he was doing and did it extremely well! If you need tech repair and live anywhere near Columbia, MD, call the Computer Shop. You won't regret it! Quality service in every way, from his professional demeanor and kindness to the quality of his work! Thank you, Computer Shop!

This review is the sum total of two vastly different experiences. One was a five star review…read moreencounter at this Computer Shop. The other was so bad that I don't think I'll return. The Good: I came by because my computer and my brother's computer weren't working. The employee quickly diagnosed the problems, walked me through his thought process, and had me out and on my way within the 1/2 hour. I left feeling valued and empowered with knowledge. The Ugly: This shop advertises cellphone screen repair. Usually I do this myself; however, one of my tools had broken and I didn't want to wait for the replacement to come in the mail. AVOID PHONE REPAIR. I dropped my iPhone off around noon. I was informed that they would contact me when the crack in my screen was fixed. I know that a screen replacement isn't a time intensive task; so, when I hadn't heard anything after a few hours, I thought I'd call to see where my item was in the queue. As it turns out, the phone had already been examined. They did not have the proper tools to fully replace the screen and I was informed I could pick up the phone. This should have been communicated to me sooner. When I went to pick up the phone I found that in the process of examining it, they had broken the home button. After sticking around to inquire about this, I was told they could not fix this. In addition, they misplaced one of the screws to open the phone. It's not a huge deal, but it's a slight discoloration and it will be noticeable when I bring it in to the Apple store for an actual repair. This error has resulted in extreme inconvenience and increased cost, as the price for a screen and home button replacement is significantly more expensive now that I have to take it to the Apple store. The only saving grace is that I wasn't charged for this ordeal. The employees definitely know what they're talking about when it comes to computer hardware. Don't come here for cellphones. There was no remedy offered for the mistake made. I understand that mistakes happen when it comes to making repairs. A hand slips, a screw gets lost--okay. An apology and some kind of remedy go a long way to ensuring that a customer doesn't feel taken advantage of.

My experience with On The Go PC Repairs was good and the repairs were done timely -- over a two-day…read moreperiod. A very nice person from On The Go even delivered my computer to me on Saturday, when their business location downtown (a shared office space) is closed. Greatly appreciated the excellent service.

My girlfriend took her computer here to get fixed. Weekly, they promised they would either have it…read morefixed, or they would call her each Friday. For two months they never contacted her once, and would make excuses for why they have not. Completely unprofessional and would not even give a full refund. There are plenty of better options in DC.

Over the weekend - I decided to replace the RAM on my HP Folio laptop myself…read more The instructions on the internet made this appear to be a trivial task (almost as easy as tying your shoe). Well - removing my laptops keyboard and replacing the RAMS was as easy as promised - too bad that reattaching the cables connecting the keyboard to the motherboard were anything but easy (my hands are just too big). Luckily Expertise Computers were down the street - in the span of 2 hours - I had an email telling me that my computer was ready to be picked up. For a person that can't be without a computer - that is record time. That and the price was great (much less than $75 dollars). I have already recommended this place to my brother.

Once again, Expertise Computers came through for me with excellent and quality service. 8/2/2025read more

I went in to get my iPhone screen fixed last weekend. The pricing was pretty reasonable and didn't…read moretake more than a couple of hours to fix. While I was in there, I decided to ask the main guy there about a PC rig I was building. He offered me great advice and even helped me test it out once I had put it all together. Free of charge! I can see that there are negative reviews on this company, but since this posts were made years ago, I can't see their complaints being valid now. Things change and it seems as though he is doing far better than it seems.

Beware of this Business. I have a basic laptop and bought some memory for him to install. Over…read morethe phone, he told me "$50 or $75 labor" to install the memory I bought, assuming my memory is the right item which it was. I go there and 30 minutes later he hands me a bill for more than $130 labor and denies the previous quote. He eventually reduces the amount, then tells me a story about "Chinese students" who expect him to work for free and that he "didn't expect that from me." This guy will give you quote to draw you into his shop, dramatically inflate the original quote, quote fictitious previous dialogue, then insult you when you eventually pay well above the high range of his original quote.

Our adorable but evil cat ruined our Dell laptop. With his vicious little claws, he gouged out the…read more8, i, o, j, k, l, m, comma, period, alt, and space bar. Then he chewed them. Then he played hockey with them. I had ordered a new keyboard from Amazon, hoping to replace it myself. But the instructions lost me with terms like "DIMM A memory module cover" and warnings to "ground yourself by using a wrist grounding strap." I decided this was a job for professionals. Dupont Computers wasn't cheap - Our laptop was out of warranty, so the minimum labor charge was $95. But they're convenient and professional. On our way to Lauriol Plaza around the corner, we dropped the laptop off. As our brunch check arrived, Dupont Computers called my cell phone to let us know the job was done. Easy! And the new keyboard looks and works great.

These guys basically stole $50 from me. I took my computer in to have it looked at, and I was…read morepromised that within 24 hours they would do a diagnostic and that at that point I would have the choice to pay only a $45 diagnostic fee or else pay to have them fix the problem. After the diagnostic (which was not completed on time), my computer was simply working properly, so I expected to be charged only the $45 diagnostic fee. Instead, they billed me $95 for repairs, even though I was never given the promised estimate or even a proper diagnosis of the problem. I don't like being lied to or stolen from. Go elsewhere.

I feel compelled to share the unfair treatment my son experienced at this computer repair shop…read morebecause customer reviews are important and help others make informed decisions. In summary, my son's laptop had a broken LCD, so he took it to this computer repair shop. After inspecting the LCD specifications to order LCD replacement, the laptop continued to display only a black screen. Before investigating LCD specification, although the display was cracked, the image was clearly visible, and it was not a black screen. However, Friendly Computer Service did not investigate the cause of the black screen and instead repeatedly assured him that everything would work properly once the new LCD was installed. Trusting their assessment, he went through multiple LCD replacements, but the problem was never resolved. Eventually, he took the laptop to another repair shop for a proper diagnosis. That shop determined that a mainboard fuse had failed. After replacing the fuse, the laptop display came back exactly as it had been originally -- with the damaged LCD visible but no black screen issue. My son then asked Friendly Computer Service to compensate him, at least partially, for the $472 he had to spend on the mainboard fuse repair. However, they denied any responsibility, repeatedly claiming that the failure was simply bad luck or the result of my son's misuse of the laptop. They neglected his concerns entirely, often responding with insulting and degrading remarks rather than addressing his request professionally. During the entire LCD repair process, my son was unable to use his laptop. When the black screen issue occurred, the shop suggested that he simply connect the laptop to an external monitor. Unfortunately, he did not own an external monitor, the laptop remained untouched. He repeatedly explained that he could not have caused the damage through misuse, because he had not used the laptop at all while the LCD was being repaired. He also repeatedly asked Friendly Computer Service to explain why they believed they were not responsible and to provide objective evidence or data supporting their position. However, they completely ignored his requests and continued to insist that they bore no responsibility. As a result, they refused to compensate him for the mainboard fuse repair, not even by a single dollar. My son unfairly lost $472. Feeling that he had been treated unjustly, he pursued legal action and obtained a court judgment confirming his right to recover the money. However, despite this legal victory, he has still been unable to collect the judgment. The shop owner appears either to have emptied the bank account that my son knew about or moved the funds elsewhere, making it extremely difficult for him to recover the money he is legally owed. I am leaving this review because I strongly feel that this business operates by concealing its own mistakes--for example, warning customers not to discuss their experiences online--while prominently promoting only the customers who leave positive reviews. As a result, I believe it is important to share my experience here.

I paid $150 for a hinge repair and a charging connector repair, itemized as $75 each. The hinge was…read morefixed. The connector was not; he made me visit the store 3 separate times, wasting my time, only to eventually claim it was a battery issue (a battery he himself had sold and installed in an earlier repair, for $250). When I asked for the $75 refund for the unfinished connector repair, he refused and instead offered to "compensate" with free future fixes for me and my friends, not an actual refund. He also advertises free diagnosis in his own Google reviews, yet I still paid for a diagnosis that led nowhere. When I politely pushed back and asked again for my refund, he got furious, called me a "greedy bastard," used profanity, and hung up on me. This is not how a customer asking for money owed to them should ever be treated. While waiting during my visits, I met other customers with the exact same complaint: repeated visits, no resolution, and eventually giving up on getting their money back. I'm considering filing a formal complaint. I expect he'll reply here claiming diagnosis is free. If you do go here, do not pay upfront and always ask for a proper itemized receipt for any work done.