Probably the worst insurance money can buy, cost too much and horrible customer service. All they have done is waste my time by not fixing my car. I would take any other insurance company other them read more

This is the worst insurance company there is. They don't pay for the damage to their own insured's cars.

I was a repeating customer just cause of the commercials .. they require a payment in advance , I paid it & on the renewal they raised their price for no reason & when I didn't agree .. they cancel my policy & send me a new bill for the cancellation fees .. they gave me a new quote & I wanted to get it but I have to pay the late fees first then again they gave me a new quote with $100 more & their excuse it was only good for 24 hours.. rip off read more

This is the WORST company on the planet; utterly clueless as to what customer service really means. Their client hit my car as it was PARKED well within a parking space! He even admitted to being at fault and even notified them of the accident and damage he caused to my car! I called too, got a claim with them and ever since, nothing but utterly horrific service, lack of interest in taking any actions and giving me excuses as to why they're unable to ACT! Called 5 different times and given the run around every time. This is a very bad business and I will tell all my friends and relatives to stay away from GEICO INSURANCE!!!! THE WORST EVER!!!! read more

Was a 20 year + customer with Geico. Got a new car last month. Spoke with agent to switch coverage to new car. Was told everything was good to go. Today, I received an email informing me that the policy was cancelled due to lack of payment. Called customer service and spoke to rep who informed me that $150.00 payment was declined by bank and that to re-instate policy would require immediate payment of $1000.00. Asked if I could pay $500 to reinstate: told no. Asked to speak to manager and was told, and I quote, "I am the company"; the rep would not allow me to speak to her supervisor. Asked if she could provide me the bank info she had on file for me to verify they had correct bank routing info: she declined. My only option was immediate payment of $1000.00 on a Sunday morning. So, after 20+ years, a clean driving record, and tens of thousands of dollars in payments for their product, I was given the boot. That is, of course, their option but I will certainly advise family, friends, and fellow veterans to avoid Geico if at all possible. p.s. After that call, I obtained comparable, replacement coverage from Progressive for a total payment of $100 v the $1000 Geico had demanded. read more

I been with geico 8 years. Never gave them any grief. I bought a used sports car and price has went sky high. But I was ok with it. I recently had vandalism to my car. Geico fixed it however my rate jumped. But my policy states no increase for vandalism. Now I'm kinda ok with the new rate. I recently had to move. I'm on a 4 month pay plan with geico. I have 2 more payments to go. Because I changed zip codes the increase for the next 2 payment is $57.00. I have had it. 2 more payments and I'm done. They have screwed me over for the last time. read more

Rates were $100 per month when I lived in VA for a new car. When I moved to WA on military orders (and updated my address) my new premium became $422 per month. Absolutely ridiculous; every other insurance agent that I called offered rates less than half of that so I switched the next day. read more

I was hit by another Geico customer over two weeks ago. The woman who hit me claimed she was pushed into my car by the woman who hit her. Which was a lye I recorded my statement and said just that. However, with nothing more than the other woman's statement, which was not the truth, Geico says that are unwilling to pay for my damage because the other car the last one pushed her into mine. No one from Geico has helped me or even asked me pictures they are making me pursue the other company to get my car fixed. I ask you this. What is insurance for if they need me to go after the other insurance company? How in the world is it that no one at Geico can understand that it was my car damaged by their clients car. Why should I have to fight with my own insurance company to help me resolve an accident that I was not at fault at. I have called multiple times only to get the run around. I would never recommend Geico to anyone I suggest to anyone who's reading this review to please don't fall for the low rates there customer service is inadequate and they will fail you when you need them the most. I have been a loyal customer for 9 years. I will be taking my business elsewhere. read more

Geico is definitely not in the customer service business, thank goodness. The absolute worst support I have ever experienced in any company. They really have no clue what service is all about, let alone adding a customer to that equation. 6 days after the no fault accident the car still sits at the tow lot, even after I gave Geico authorization to start work on the car. This company has one star for a reason, its a legitimate reason, you don't get to work with one person, you have to work with whom ever answers the phone that day, nightmare because they try to read the case notes but don't get the full picture of what occurred in previous calls as the current associate you are working with does not at all the notes. Had I read yelp before moving everything to Geico I would have been reluctant to do so. But, I will be switching back to the old insurance company after this is all said and done. read more

Geico has taken a car accident on a car that worth under $3,000 and separated it into several claims; each estimate for repair on each claim is just under my deductible. This makes it so my car will cost me more than its worth to get fixed. And Geico pays NOTHING. The adjuster Chris Landry was rude and didn't listen when I informed him this was one accident. I told him I had spoken with a police officer and a CHP officer (who recreated accidents) and they agree this should be a single claim. Geico clearly is the worst insurance's. I am a 100% disabled veteran and this is how they treat people. I have learned my lesson. Stay away if you are looking for coverage. The insurance isn't worth the paper it is printed on. They con you into full coverage on a car that isn't worth much and when you need to use it they find a way to not pay. I hope someone can learn from my hard knocks. I lost about $3000.00 not including the waste in payments I made for insurance. I was with them for over 6 years! read more

I have had GEICO insurance for many years. The phone service to add a vehicle or take a payment is jolly on the spot, but I had to place a claim with them for car damage done by a contractor and the service was horrible. I collected all the information, including the police log number, received a claim number and spoke to the person in charge of my claim 1 time, I received an email that an adjuster had been assigned to my claim but he couldn't see my car for 2 or 3 days. Then I ask him to let me know what he finds when he does make it out to see the damage. He was assigned on the day after the accident and 8 calendar days later I receive an email notice from the adjuster on my phone so I call the number and find out this is another adjuster that was just assigned my claim! So the next day he looks at the car, then tells me. He has never seen a car of the make and model of mine. The woman in charge of my claim has still not returned my call from Oct 20, and it is now Nov 3. The people I have tried to get information about the status of my claim say that they will go after the responsible party and reimburse me my deductible, but if they won't return my call and I pay them, what makes them think I believe they will advocate on my behalf for my deductible? I am shopping for new insurance. read more

From start to finish, Geico provided poor service and inconsiderate behavior on a quote request. I asked a quote company, Loud Cloud Nine (LCN) to give info to several insurance companies which included Geico. I saw a quote of $89 from Geico on my email. I then called Geico at 12:30 am to reequest a quote as they provide 24 hour service. The operator told me they would call me back in no more than 1 hour. meaning by 1:30 am. I went sleep after 2 am without receiving a quote. at 3:10 am , I got a call from them. The agent apologized but that does not mitigate the fact that they could have done one of two things - pass the quote request on to their first shift or give a better estimate of the time needed by their agents to process other applications. When I finally got on the line, the agent told me he had no info from LCN. I did not request a quote from Geico -it arrived in my email on the same day after I spoke to LCN. While other companies drop off accidents after 3 years, GEICO keeps accidents for 5 years, regardless of fault and suspensions regardless of the reason for 10 years. The new quote I got was $365 a month, more than I pay now and more than double the rate of State Farm which replied to LCN's request for quotes by calling my cell phone within ten minutes and offering $150 a month. My own insurance company was offering $211 per month according to my insurance broker. OVerall, a thoroughly disheartening experience. I told GEICO to put me on their DO NOT CALL LIST AND do not email list but the agent hung up before I could finish telling him that! Zero stars for Geico and I will tell all my friends that the gekko is just a lying reptile! read more

AVOID, AVOID, AVOID this insurance company!! Cheaper rates is not always better!!! Customers are not told everything they need to know and are stiffed with the bill in the end! I took my van to one of their approved auto body shops. The work done on my van was horrible - could not fix what was needed. My car had to be taken back 5 times which is ridiculous! So much of my time was wasted with this shop!! Then, comes the promise of lifetime guarantee. Later, my car had to be taken back because the repair wasn't done right. Since I refused to let them touch my car again, GEICO gave us the approval to take it to another auto body shop. GEICO informed us that the bill would be paid for by Corona Auto Body. We're now told that Corona Auto Body is refusing to pay the whole bill because they deemed that the other body shop took too long to fix what they were supposed to fix from the start and I'm stuck with the remainder of the bill!! GEICO never told us that Corona Auto Body can determine the length of time it should take for the repair to be done and that they can determine how much they are willing to pay. The only thing GEICO told us was that we have the approval to take our car to another body shop to complete the repair since Corona Auto Body did such poor work. Take my advice . . . avoid the stress, headaches and being stiffed with part of the bill . . . avoid giving your money to GEICO . . . and avoid this body shop, too!!!!! read more

Worst insurance ever. There customer service sucks so do not I repeat do not waste your time on GEICO

Geico Homesite Homeowners Insurance - beware!!! Don't buy. They gave me insurance for a home I was buying. A week after escrow closed I received a letter in the mail saying my insurance would be cancelled. No one called me and I was not provided advance warning. I have never filed a claim. Once I get a lawyer I will NEVER do business with GEICO again. If they did not plan to insure the house I was buying they should have told me BEFORE I closed escrow. read more

Worst insurance co, in my humble opinion, possible. One of its insured broadsided my car in Costco parking lot. Company was not willing to pay for damage and even fought my terrific insurance, AAA, Their client was clearly at fault, I had to sue in small claims, won case. He admitted to going "20mph to 30mph" at noon on a Friday. But things in small claims did not pay for damage. My car was totaled, a low blue book of $4,800, repairs est. $4,000, only got $1,500. Now Geico is paying only $1,500 and I am out a great BMW 325 convertible. My ins said I was zero percent accountable. His car suffered $12,000 in damages, not exactly a typical parking lot collision. Avoid Geico! read more

This review is not intended for one particular location. Today, I contacted Geico in order to obtain an insurance quote for my motorhome. From the minute I was connected with an insurance agent, I began to be hustled. He was attempting to sign me up before I received one figure much less a quote. I was asked for every personal detail about myself in order to make a sale rather than issue a quote. The agent was high pressured, lied to me and ended up providing the bare information with a quote, never inquiring what I desired in a policy. Numerous times throughout the conversation he kept returning to his pitch to sign up and provide a credit card. This moron either was a used car salesman prior to selling insurance or he will be one in the future. To say this has left a bad taste in my mouth regarding Geico would be a mild understatement. I will never do business with a company that operates like this; lizard or no lizard... read more

**Geico Insurance : Do Not Buy This Insurance** True Story: I had a defective battery, and I had to have 3 jumps from Road Side Assistance, I told them I was replacing the defective battery the next day, I did, I have the receipt. They cancelled my Roadside assistance because (explanation from phone agent) I had a defective battery. I have never changed my policy and I've been a customer for over 6 years. This disgusts me as a customer, I have never abused this service. A friend I referred as well had a nightmare with Geico too, after I convinced him to switch from AAA. Very poor service, spoke to Supervisor Abraham, robotic explanation, please sound more human and not read from a script. I had 3 jumps after 6 years of extremely rare usage, way to punish your customers Geico. You lost a loyal customer. This experience will also be told on Twitter, Instagram, Facebook, Pinterest, Snap, YouTube. I have a Consumer Feedback Blog with 1 million followers, who will also know of this injustice. #GeicoStrandingCustomersButTakingTheirMoney read more

A young woman rear ended my car and caused damage to my rear bumper and muffler. I had to go to another city to get my car fixed which was annoying. They only have a few guaranteed repair shops so you have to typically go out of your area. I went to my chiropractor 4 times to relieve my neck pain and Geico rejected my claim. They said my claim wasn't approved. I told them the driver admitted fault and my car had damages so what was the problem? I received a letter denying the claim. I called to discuss and also mentioned my car rental was inferior to my current car and the lady said they were only obligated to give me a rental car with a certain number of seat belts. I guess I will have to fight Geico which I'm not looking forward to dealing with. Bottom line is they are a cheap insurance company who will disappoint you in every way when you have a claim. Avoid Geico at all costs. read more

trying to get info on my renters policy geico sold policy to assurant have been on hold 20 min they dropped my call called back transfered several times still on hold When i get someone on the line I am going to cancel policy read more