I have shopped at this store since 1977 when I moved to Tarzana. It is so well organized, always stocks amazing produce and has so many organic foods to choose from. It's small, but mighty! read more

I don't usually leave one-star reviews, but my experience on February 28 at Mamolo's Fine Pastry inside Gelson's Market was very disappointing. We visit this bakery often for special occasions, but this time the service was unacceptable. The employee, Yvette, was extremely rude and kept interrupting me while I was trying to explain what message I wanted written on the cake. She told me not to "waste her time" and refused to let me finish speaking. This completely ruined what should have been a happy experience. As a regular customer who pays good money, I felt disrespected and unwelcome. Because of this interaction, I will not be returning. I hope the owner addresses this issue so other customers don't have a similar experience. read more

Gelson’s Tarzana - My Cake recipe. - Grocery Near Me - Tarzana, California

The shopping experience at Gelson's has always been top notch. The deli meats and cheeses are fresh and of the highest quality. This location is especially clean and well stocked. Courteous and efficient staff are always available to assist us. There are very pricey items, but mostly quite affordable. read more

Gelson’s Tarzana - Grocery Near Me - Tarzana, California

I have been going here for 21 years, today the service was so bad regarding the salad bar. When I arrived the lettuce trays were completely missing and over the course of 20 minutes I asked three people repeatedly if they were going to replace the lettuce and I was just being given the runaround. I was not the only customer after 20 minutes waiting for lettuce at the salad bar. read more

The only thing keeping this Gelsons above 1 stars is their bakery (and even then I am very disappointed that they switched from Victor Bene's). I am absolutely astounded that this Gelsons would have something on the shelf 10 days expired. $7.99 milk bought on 2/22/26- I didn't even think to check the expiration date, because honestly I would assume something costing that much at a high end grocery store would not be expired. Was about to have some the day after I bought it and saw the expiration date- unfortunately I have lost the receipt so cannot return it. The service has been going down hill for years- with the cashiers having side conversations, not giving focus to the customers...I've been checking out while the cashier and bagger discuss their negative opinion about another customer while I'm standing right there. And now 10 day expired milk- For the cost of the products this place really needs to do A LOT better. read more

Gelson’s Tarzana - 10 days expired Broguiere's strawberry milk at $7.99. This was bought on 2/22/26- how is it even on the shelf? - Grocery Near Me - Tarzana, California

I ordered pastries at Mamolo's Fine Bakery inside Gelson's. The princess cake, caramel cheesecake and a crème brûlée. The crème brûlée was frozen. And as I mixed it around it turned to frozen curds. That was gross. read more

We have been ordering deli sandwiches for a long time and rarely have a problem. We ordered two deli sandwiches, both with honey ham. Only one of the samdwiches had the ham. The other - no meat!. Gimmeabreak!! read more

Love the salads because it's so fresh !! You cannot go wrong with them . Very convenient and close to my home I also love the pizza , they make it on the spot read more

The store is well kept and well stocked. But the prices are too high. For example, the Hormel bacon is double the price compared to Target for the same product! I went there the other day to order something from the meat section. Ruben was rude in person and over the phone. Come on! At least the staff should promote good customer service if the prices are that high. read more

This week I witnessed one of the most disgusting abuses of authority by the Gelson's Tarzana Manager Julio Garcia before 10:00am. My friends and I come on Tuesday mornings to have a delicious pastry and beverage from at the coffee bar (wonderful and friendly staff). For the last few Tuesdays, there has been a homeless woman sitting, by herself, drinking her coffee and eating her goodie. She does not bother anyone. This past Tuesday, however, the manager decided to tell her to leave. But he did so in a loud, cruel and angry voice, without treating this woman with respect or dignity. I know for a fact she was eating a pastry like other Gelson's customers, because I bought it for her. The manager made such a commotion that he disturbed my friends and was so adamant about making her leave that she did not have time to gather her belongings, leaving her bra under a table. This shameful behavior by the manager was uncalled for. He could have quietly asked her to leave or relocated her outside but instead made an inappropriate exhibition without treating the woman with kindness and compassion. If this is how the Gelson's Tarzana Manager treats a customer, I can't imagine how he treats the employees. read more

gelsons is a good go to when we want take out for many different palates. When I want better quality chicken tenders, matzah ball soup, sushi, cold sake gelsons is my go to. Plus love their drinks and desserts section. read more

Very rude and inattentive cashiers. Employees have more interest in talking to each other rather than helping custOmer's. A heavy set guy with a beard cashier was purposely banging around cash drawer around. High-end grocery stores need professional employees with etiquette.. read more

Spacious. Even if it is busy, there is room to move around. You're not elbow to elbow with other shoppers. Well lit. They love their customers. They want the clienteles to see what they have in store for them. Products are not difficult to find as the aisles are labeled accordingly. They serve hot, fresh and mouthwatering foods, pre packed meals to go and a salad bar. They have a dining area and a cafe inside. Ample parking shared with other stores. read more

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I ordered online from the Wolfgang Puck Cafe inside Gelson's on Reseda Blvd. It was a large Margherita Pizza. However, after I got home we saw it was a scraggly flat circle of dough with barely any topping. The pizza was nothing like what is advertised on the Gelson's Wolfgang Puck website. It was more like a burnt cheese pancake, shriveled and dry. And instead of toppings it was super salty. We could not even eat it. $pizza + $ tax + $ tip = $25 in the garbage can. read more

I ran in for an apple pecan chicken salad since they're usually really good but this time it was not. Mostly funky dark meat, too much mayo and ligaments included. I won't be going back to this Gelso read more

Gelson’s Tarzana - Apple Pecan Chicken Salad. Yuck. - Grocery Near Me - Tarzana, California

My family and I have been loyal Gelson's customers since the Tarzana branch first opened its doors in the sixties. It's changed over time and is not what it once was. But proximity and some great staff, especially the managers and in the meat dept. kept me coming back. Due to health issues, I haven't been able to shop in person most of the time in the last three years, relying instead on Instacart, which I did on October 26th. The next day, I discovered a strange smell overwhelming my refrigerator and traced the odor to the lox the shopper bought at this store. It smelled so bad and so strong that, even after I'd wrapped it in plastic, I could still smell it. I immediately called to talk with the manager, not only to see about a refund or exchange, but to alert him to a possible problem with a product. The man I spoke with (whose name I got, but didn't write down) was very nice and polite and seemed genuinely concerned, and he told me to bring the receipt back to the store for a refund. He knew I'd used Instacart when he instructed me to come back to the store. I told him I probably wouldn't be able to get there until the next day and he said that wouldn't be a problem. Well, it turned out, it WAS. When I entered the store, receipt and lox in hand and went to the manager's desk, I found two of the managers talking with another customer. I was ignored for several minutes without so much as a nod until said customer walked away. At this point, one of the managers, a man named Robert, finally turned in my direction. He never asked what I wanted, just waited for me to talk. When I showed him the fish and receipt and explained the issue, he interrupted me to tell me it wasn't Gelson's problem; I'd need to call Instacart. When I explained that I'd called and been told to come to the store, he asked, "By who?" and when I couldn't recall the name, he immediately started treating me like I was lying. I was kind of stunned, really. Finding myself interrupted, mansplained to, and treated as a liar - over a package of fish, no less! - was bizarre. Robert was immovable about any refund, but finally said I could get a replacement. Had he said this at the start I'd have been fine with it. By this point, however, I was becoming annoyed, especially by his weirdly arrogant and unfriendly attitude, and I told him as much, pointing out how long my family had shopped there and how I'd never come across such behavior before. He didn't seem to care. He did walk me over to the meat department, though, and told the butcher what I needed. The butcher was nice enough to open an entirely new package of lox for me. But before he wrapped it up, I asked to smell it to be sure it was okay. To my unpleasant surprise, it was not. It had the same overpowering rancid fish smell that the lox I'd returned had. The butcher was now at a loss and told me to go back to the manager to ask for a refund ...again. With dread, I wandered back to the manager's station and, again, before I could finish speaking, was interrupted to be told I had to call Instacart. "So I schlepped down here for no reason?" I asked. Robert just shrugged unconcerned and then told me he spoke to the other managers and no one said they'd spoken to me. Again, suggesting I was lying. I found his attitude insulting and as I started saying so, he yet again, interrupted me. This time to mockingly say, "Yeah, yeah, you've been shopping here forever, right, you told me, I know. Uh-huh, whatever. You need to call Instacart." I was so shocked that I flat out told him he was acting like an @ssh0le. And that maybe my days of shopping here "forever" had come to an end. To this he said, "Great! Go! Leave! Waddle on out of here!" I should point out that my health reasons that I alluded to above include an arthritic back and knee. I walk with a pronounced limp. Being told (at top volume) to "waddle on out of here" must have seemed really amusing to Robert. And the fact that he carried on following me to the exit, yelling insults and telling me how glad he was that I'd be an EX-customer just added an element of vulgar spectacle to the whole debacle. I contacted Gelson's corporate office to complain and got a call back from a fellow who sounded deeply concerned and apologetic and asked me multiple times what he could do to make the situation right. The only thing I asked for was to never have to see this Robert person in their store again. He said something about "We can work with that" and then offered me a coupon. It's been over two weeks, I've written again to see what's been done and been met with silence. Browsing though reviews here I see that this is not new for Robert. He's been called out by name for similar nastiness going back to 2022. Clearly, Gelson's doesn't care. Keeping a vile, antisocial manager is apparently more important than keeping a long-time customer. So be it, Gelson's. I'm done. And I needn't tell you what you can do with your coupon. read more

False advertisement on cat litter. They charged me $57 for a couple package and its listed as $5.99 ! How insane and I've been buying this one for a while so I just now noticed my receipt was so high.. they give me attitude on the phone when I called about a refund thats not showing up on my end they're saying I need to wait it out . Not very customer oriented. Wont be returning read more

Gelson’s Tarzana - Grocery Near Me - Tarzana, California

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Service horrible, variety of food no longer available, asked for cranberry sauce at deli to be sold to me and they would not, bought turkey and was not included in grocery bag and did not notice until returned home, just unfortunate what has happened at Gelsons, yikes! read more

I haven't shopped at Gelson's for groceries but their bakery is so good! The cakes are delicious! I bought my dad a birthday cake and it was really tasty. Fast customer service but I did ask to add daddy to the cake and the person did give me a look lol read more

Gelson’s Tarzana - Grocery Near Me - Tarzana, California

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Wanted to like this grocery store. It's clean and less sketchy than Ralph's. Received negative experience multiple times by staff. Tonight I Was turned away at the front by a security guard because I arrived within 5 minutes of closing time. I came to grab 3 quick items . In my mind if the doors are open, you are open as a business. If you close earlier than that, then close the doors. He was a dick about it too. A courteous reminder they are closing would have been enough. I would have been out of there probably faster than those who were still shopping. Won't be returning here unless I have to. read more

THEY NEED SELF CHECK OUT LINES.... i just needed to scan the receipts to pay for takeout. took 20mins during a Thursday at 11:20am & then tried charging me for a bag to carry my take out food from wolf gang... the cashier asked if i wanted a bag, i said for what? i usually get a bag when i used to get takeout food from wolf gang, she told me to talk to her manager. i told her tell your manager when i don't get a bag im gonna come grab one to carry my takeout. i am NOT going grocery shopping i ended up getting takeout w/ out a bag this time, and had to grab my own bag. SELF CHECK OUT LINES! i am all for people not machines, but waiting this long to pay for wolfgang puck takeout is ridiculous. they should hire better help, but they won't. so self check-out lines read more

After a long time I finally decided to stop by this Gelsons I usually shop at the one in Studio City, Very clean, great selection of products, organized aisles and the worst customer service you could possibly imagine from a semi-high end grocery store. I didn't get the name of a older man he seemed to be dressed as a manger in black slacks and a dark blue dress shirt tucked in but I hope I never run into that man ever again . As I was existing the store with my hundred of dollars of groceries he was standing outside the store smoking his vape or cigarette blowing it in my face as I left. Someone please have a talk and let him know that being polite and helping customers is part of your job description and smoking directly outside the store blowing smoke into the faces of customers is not in your job description. if I got his name I would call corporate with this complaint. I asked a simple question and he rolled his eyes at me. If you don't like your job sir or are not fulfilled why don't you look somewhere else for a different career instead of being miserable to the people who want you shop here. Vons you have my heart. Gelson's on Reseda in Tarzana do better. read more

I just decided that I wanted a pastry There were two women behind the counter and younger one and a shorter older woman and it was about 8:45pm 15? minutes before closing time I approach the counter and I made visual contact with a short a woman who I asked for pleasantly for a pineapple, upside down cake. She quickly asked how many and then under the breast quickly said he's at all as she was walking away, and didn't give me a chance to respond to her As she pineapple upside down cake, I asked her for a mini eclair as well and her response was that's why I asked you. I let her go about her little attitude, tantrum, packaging, my pastries, and quite frankly took her time box to my pastries. Set them aside as I asked her to give them to me and I'm happy to pay at the register. She points a finger up in the air and then assist another customer as I stood there waiting for her After she took a few minutes assisting this other woman that she couldn't even finish assisting she returns her attention back to me and goes to the register. I clearly said to her I'll be paying at the register at the front of the store because I don't appreciate your attitude Took a couple of minutes to get the print out and my pastries I completely understand we all have long days. I completely understand that when you were going to customer service industry sometimes you have bad days because you have bad customers but I was not a bad customer and I did not deserve her attitude Now if she had bothered asking me how my day was, I could've told I've only slept two hours but I am completely not OK being rude to anyone because I'm tired as she was. I haven't gone to Gelsons in a long time and this isn't a very good way to come back into the store, so I think I'm gonna have to take another break. Thank you rude little old lady behind the pastry counter on a Saturday night at 8:45 August 19, 2023 read more

We have been loyal shoppers at Gelsons for years but today we went shopping and my wife bought a 16oz package of Oscar Meyer thick cut bacon.When she got home and checked her bill and saw she was charged 15.99. I asked her to call Vons for a price check for the exact same item and we were shocked to hear that it was 6.99 for the exact same thing.. what is wrong with them in charging .56% more. That is outrageous. All if this has happened since the sale of the company. We fully understand the increases we are all facing but charging .56% more is absurd. Shameful. Unhappy customer read more

They sold me a rotten bread, when I returned the bread same day. They didn't care not even an apology. They said if u want to grab another one. I wouldn't be so mad if my wife who just gave birth took a bite out of it at Tarzana. Horrible customer service. PS the bread was due to expire the following day read more

Gelson’s Tarzana - They sold me a rotten bread! Zero apologies when spoke to the person in charge. - Grocery Near Me - Tarzana, California

I absolutely love Gelsons as a healthy supermarket. I love that they carry WolfGang Pucks Pizza and Sandwiches. The other day I stopped by for some good pizza but it was awful. I have had the pizza from the Westlake location, which tastes much better. The pizza here looked liked it had been sitting there for weeks. They heated up the pizza and it was still cold and very disgusting. I will definitely not come back here for the pizza. read more

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I had a very unpleasant experience today while shopping for my personal stuff. I politely approached a certain guy named Robert (wearing an eyeglasses) and ask for help to find the item i need to buy. He rudely answered me that it's my job to look for it because he thought that i was doing Instacart. So that's how treat people depending on their status/job. That is so mean and rude. Totally unacceptable! read more

I love Gelson's but this location is not an enjoyable experience. lack of quality food compared to other locations, long lines and lack of cashiers, and some of the cashiers are so rude. they need to step it up with their management and priorities if they are considered a high end market read more

They still have made no attempts to resolve my original complaint: $25 worth of lamb chops that I paid for yet never made it into my grocery bags. read more

Update: Since I posted my last review I noticed an almost immediate and remarkable change - this update is to confirm that prime beef is now true to label; abundant marbling - so much beautiful marbling in the prime beef section like I have never seen before. I am delighted, very delighted, to say the least, about this development. But I'm also bitter - please see my previous review on this Gelson's issue.... I live in the area and will keep an eye on it. As it sits, this is to elevate Gelson's to the ONLY supermarket selling prime beef every day, as opposed to others including Wholefoods, offering such quality on rare occasion or not at all. Of note, Gelson's is also the ONLY market I'm aware of offering live Atlantic lobsters every day - try to find that anywhere else. So this is an upgrade from one to a full 5 Stars rating, both deserved in their own right! read more

Been going to Gelson's for many many years ( like 50 years as I used to sit in the basket in Encino Gelson's while my mom shopped :) ) , I go to many locations , but this one is close to my work, so I run there several times a week to get dinner on the way back home . I leave work maybe by 7:00 pm ish. Sometimes later . They recently changed their hours to close at 8pm & the salad bar closes at like 7-7:30 pm. This is so unaccommodating to working people . It's really aggravating. read more

The majority of Gelson's employees at the Tarzana location are courteous, efficient and provide excellent customer service. Unfortunately, a few of the deli department employees are extremely ill-mannered, unpleasant and inefficient. They do not pay attention to what the customer requests. They frequently pack up the wrong items (turkey instead of ham, thick slices of deli meats instead of thin, etc). The custom ordered sandwiches are usually disappointing and are not made according to my instructions. If I order a Black Forest ham and Swiss cheese sandwich I expect to receive a Black Forest ham and Swiss cheese sandwich! The sandwich I take home is often tasteless (boiled ham - not Black Forest, cheese. - not Swiss, no mayo,etc.). The rude employees and the frequent incorrect orders are unacceptable to me and I will no longer purchase any items from deli department in Tarzana. read more

Coffee is so bad. My iced coffee tasted like syrup and old coffee. $7 down the drain.

Deli isn't as good as old days. The bakery is great but always out of everything. The fruit is beautiful read more

Gelson’s Tarzana - Grocery Near Me - Tarzana, California

Amazing bakery inside Victor Bene's franchise. Received help on the phone and later in person from Yvette and Lupe. It was for Thanksgiving Day! Picked up cakes and bought another for a second event. Such nice group of people to serve with a smile! Thank you ladies and team. read more

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This Gerson's always has what I want, but the Saturday after Thanksgiving, they closed at 7pm! It was no longer a holiday and all of the food bars were closed 30 mins before closing too. Shame.... Was really looking forward to their soup. read more

Used to love this store , staff was always helpful and friendly. Until recently, I had to deal with a manager named Robert. Most rude and unfriendly manager ever. Will never set foot in this store again. read more

Nice, clean and well organized supermarket. All of the isles are clean and very well stocked. You can find everything here that you would find at your neighborhood supermarket. This location has your traditional deli, bakery and flower departments along with a salad bar. One thing that makes this supermarket unique is they have a dedicated coffee shop where you can just come in and sit down and enjoy a cup of coffee.. read more

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I wish I can give zero starts, I just purchase a sandwich to go and it was a huge spider on it. Look at the picture. The box was completely sealed and the spider came from inside.. what an horror!!! My husband called the place and their answer was " I'll follow up with the kitchen" read more

Gelson’s Tarzana - Chicken aioli sandwich from Gelson - Grocery Near Me - Tarzana, California

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This Gelsons is so different compared to the other locations I've shopped at. For example, when I buy chicken in Tarzana, there is grizzle and tendons and just not butchered that well. When I buy it in Encino, the cuts are so much better and cleaner. They really need to make better cuts especially for $12.99 a pound for chicken! The bakery, in Encino, is a lot better, with more variety. I have seen moldy vegetables and expired food in Tarzana, but not Encino. Finally, the parking lot is scary in Tarzana with drugged-up homeless people wandering around. read more