"If you can't be a good example, then at least be a horrible warning" Fine, I'll be the horrible warning... To my knowledge, there was no zombie apocalypse going on. There was neither a blizzard nor was it raining sulfur from the skies. The plumber did not have to answer questions from the Sphinx to gain access to my property. The plumber did not have to fight through an army of gremlins to get to my house or dig through corpses to get to my sink. The plumber did not need a support team to extricate the water supply valve from a hidden haunted cave under my house. The parts were not made of Rhodium nor did they need to be shipped from the planet Venus. So why, exactly, should it cost $1000 to replace a water shut off valve and water supply line to a kitchen sink?? Are you just doubling the cost & then sending that difference to the Gloria Gemma Breast Cancer Resource Foundation and getting a tax break or just taking advantage of people who you can take advantage of? Just wondering... With that being said, the actual plumber was nice & did his job well & I would hire him again...if he was self employed...and the price was within reason read more

EXTORTION! AVOID AT ALL COSTS! I had a refrigerant leak in my whole house heat pump system. Gem came and refilled the coolant and charged over $800. They also added UV dye to find the leak, and said they should come back in a few months to track down the leak. All the coolant they added was gone (and the heat was not working again) in less than two days. Gem came out again and identified the leak in the curve of a copper pipe. They quoted almost $10,000 (!!!) to replace the line and refill the coolant. Another company came and did it for $1,800. Half of the price they quoted (almost $5k) was for the cost of the coolant, which shows that they put a MASSIVE mark-up on it. This made me realized that they had probably overcharged us for that $800 coolant refill -- which did not fix the problem anyway -- so I wanted to file a complaint and get my money back. But I couldn't because (get this!) THEY DON'T HAVE AN EMAIL ADDRESS. You can only call them. What kind of reputable company doesn't have an email address? I think that tells you everything you need to know about them. read more

GEM Plumbing and Heating - GEM's quote: a short stretch of copper line and refilling coolant for TEN GRAND. Another company did it for $1,800. These guys are crooks. - Plumbing Near Me - Lincoln, Rhode Island

UPDATE: After months of trouble with our previous oil company, GEM initially felt like a huge step up. Harrison came out expecting to be working on a gas system despite us telling the dispatcher we have an oil system. He and made a real effort to help us. But we were expecting him to give a quote and instead handled most of the major issues the same day. Or so we thought... His initial repair ultimately took three more separate visits to get right. The issues we ran into after the first visit could have been avoided if the initial work had been completed correctly, but I appreciate that GEM honored their warranty and kept coming back without charging us extra. The final technician, Steven, was the one who fully resolved everything. He corrected the earlier mistakes, updated the piping, bled the system properly, and fixed problems that had been building for years, even parts that weren't effected by the initial repair were replaced to ensure efficiency and to avoid further damage to the system. Our heat now works better than it ever has, and Steven genuinely deserves five stars. Because of the multiple visits and avoidable setbacks, I can't give the company a full five stars, but I'm grateful for the Steven seeing it through! read more

Way over charged for a main breaker job. It's a rip off company with a nice logo on their trucks that you pay for.

DO NOT CALL GEM unless you like being ripped off. My wife was alone. They came and charged o er $650 for a1 hour job and about $35 in parts. I asked for an itemized bill when I complained and was told "We'll don't do itemized bills". No honest business would say this Jerks read more

Stay away from this company! The technician came out and repaired my AC. After the work was completed, he initially quoted me $520, including the diagnostic fee. I explained that I had been told GEM would waive the $150 diagnostic fee for first time customers. He confirmed that and adjusted the total to $370. A couple of minutes later, after going outside, he came back in and suddenly said he had "forgotten" an additional part that was supposedly necessary to keep the system running, bringing the total to $595. It seemed very suspicious that after the work was already completed and the unit was running properly, this extra "required" part conveniently appeared -- especially right after the price had been lowered because of the credit. I contacted the company to express my concerns, but they told me there was nothing they would do. Overall, the experience felt deceptive and left me with the impression that this was a sales tactic rather than an honest service call. read more

I had a very disappointing experience with GEM Plumbing & Heating regarding a furnace repair in Pawtucket. I called Friday (Jan 2nd) morning for same-day service and was told a technician would arrive between 8am-4pm, with a call ahead. I waited at the property all day. At 3:45pm I called to check in and was then told the visit would be delayed until 5-7pm. At 6:30pm I received another call saying the technician was coming from Narragansett and would arrive in about 45 minutes. He ultimately arrived around 7:30pm. The technician performed some voltage checks and told me the issue involved the ignitor and flame sensing. He then quoted a total repair cost of $1,575, without breaking down parts vs. labor. I was shocked, especially given that this was for a furnace without a pilot and what appeared to be a basic ignition issue. When I asked for a breakdown, I was told GEM does not disclose that information. I declined the repair and paid the $149 diagnostic fee. The following day, I hired a small local HVAC company. Within 15 minutes, they diagnosed the issue as a clearly broken hot surface ignitor. The part cost $30 and the total repair--including diagnosis and installation--was $190. The system has worked perfectly since. I'm adding a picture of the hot surface ignitor. Given that the failed ignitor was visibly damaged once removed, I am left questioning how GEM arrived at a $1,575 quote, or whether unnecessary components would have been replaced. Either way, the pricing was completely out of line with the actual repair needed. I understand and accepted the diagnostic fee policy at the time of booking, but given the incorrect or grossly disproportionate repair recommendation, I believe the $149 diagnostic charge should be refunded. In this case, I don't think they earned it. If they refund this amount to me, I'll update this review, otherwise, beware that if a GEM truck parks in front of your house, you will be charge $149 even if their diagnosis is incorrect or wildly disproportionate to the actual repair. Also beware that they do not have transparent pricing. They give you one price, without breaking it down for parts and labor. When I questioned the price, the technician told me he has to go with whatever the iPad tells him and there is nothing he can do about pricing. Unfortunately, this experience cost me an entire day of waiting, followed by a quote that bore no resemblance to the real repair. I cannot recommend GEM based on this experience. read more

GEM Plumbing and Heating - The hot surface ignitor that is visibly cracked/broken at the tip. - Plumbing Near Me - Lincoln, Rhode Island

Beyond disappointed with GEM. They installed two commercial-grade water heaters with incorrect connecting pipes that began to corrode, creating a high risk of bursting. Despite the manufacturer recognizing the error and providing "replacement codes" for a full replacement and installation, GEM has been "stringing me along" since June 2025. It is now March 2026. For nine months, I have received nothing but "we are on it" and "let us get back to you" emails while the safety risk to my property remains. My warranty is nearing its end, and the lack of urgency for a hazardous situation is unprofessional and dangerous. If you are looking for reliable commercial service or a company that honors its warranty commitments, look elsewhere. read more

Last year my 30-year-old heating system went on the fritz, setting off my carbon monoxide detector--always on the coldest nights, of course. I first tried hiring someone I found on Thumbtack, but while he was kind, he was unreliable. He'd show up late, spend hours tinkering, and my system would still break down. Replacing my heating system wasn't a want, it was a life-saving need. As a single mom, I was terrified about the cost. I spoke with a few smaller local companies, and while they were nice, they couldn't get out quickly. I was even warned against calling Gem because "they're expensive." I'm so glad I didn't listen. Peter, the representative who came out, was the first person to show me different financing and rebate programs--programs no one else even mentioned. Thanks to him, I was able to get the exact system I wanted, with both heat and air conditioning, at a fraction of what other companies quoted. He even helped me with the paperwork, making everything seamless. On top of that, their service agreement gives me peace of mind--if something goes wrong, they'll come immediately, and if it can't be fixed right away, they'll even put me up in a hotel. Nobody else offered that. Once approved, installation happened within a day. I chose heat pumps with AC, and Jacob kept me updated every step of the way. The crew (four hardworking guys who even crawled under my house) left everything spotless, like they were never there. Living in New England, I've already been able to test both the heating and cooling, and it's worked perfectly. I can honestly say Gem Plumbing and Heating went above and beyond. What started as a scary, stressful situation turned into a solution I feel confident in. I'm so grateful for their professionalism, quick turnaround, and the way they took care of me. If you're on the fence because of what you've "heard," take it from me--call Gem. read more

I lost heat in one of my zones. GEM sent a technician out and he purged the lines of all air. Cost me 900$. A week later I had to have them come back out because another zone stopped working. The next tech told me there was air in the lines. At no point did either techs offer a solution or a reason why this was happening. I told them I was not paying for the same fix twice in a week. I ended up calling another company who came out, assessed the issues, gave me a quote for a permanent fix and did the work. read more

I have been a longtime customer with an annual contract, but this latest experience makes me question that. We had a faucet that wasn't working and the tech came to fix it-which he did. Shortly after he left we realized he had sat on and cracked a toilet seat. We contacted the company and they sent the tech back to our house. He denied damaging the seat and got confrontational. He was asked to leave. I called the company multiple times to ask to speak with a manager and was told one would call me. I have not gotten any response. Atrocious customer service and we did not appreciate an extremely belligerent service tech who stayed parked in front of our house (in a hostile manner) until we called the company to ask him to leave. Would not recommend. TWO WEEKS LATER: Got a letter of apology and a $50 Visa gift card. read more

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My HVAC was had a leak and was out of refrigerant, I let the tech know I already knew the system was dry and just needed the leak repaired. He insisted on making sure it was empty and then told me the leak was on the outside lines which I knew it wasn't there. I said I didn't want their service after this but I still owed 800 dollars. Had another company come out that was able to identify the leak, in the ATTIC not the outside lines and repair it for about the same price as their diagnostics. I asked for a refund but kept getting the run around. read more

GEM excessively charged us $1,100 to install a $200 little giant water pump for our gas/forced air furnace. The $149 emergency fee is included, but, this was price gauging. It was 10 degrees last week and my furnace was out - we had no choice. They do not itemize labor/parts so no way to see details. Very poor service. No on calls me back to negotiate or explain their pricing structure. Owned by private equity read more

Requested a service call, and scheduled from 12-4. The company confirmed the time before the day of the appointment. Guess what, they didn't come during that time frame. At 5 pm, my wife called, and they said they were running late and would be at my address in a short while. The company called at 7:45 PM asking if I'd like them to come or reschedule. The unprofessionalism of not calling the customer at 4 pm or earlier to notify a customer that they will not be able to make a scheduled appointment in today's age crazy. Shame on me for not doing research on Gem Plumbing earlier. Now I understand why their rating on here is under 2 stars. Wish I knew earlier. Did a local search on my towns Facebook group, and found a local plumber who responded right away and showed up at the scheduled time. read more

We had a steam heating boiler installed by GEM in OCT 2025. It was sized too small by GEM. They did agree to replace it with a larger size boiler, which they did. The new boiler (3-day old) keeps cycling on & off and the radiators do not get fully hot. Also there is a whistling (because of a defective controller). GEM said they would be back the next day - NO SHOW - NO CALL. So far we are not satisfied with the follow up service by GEM. I don't know if they have anyone qualified or experienced to work on steam boilers. *By the way, our old steam boiler worked fine and was properly sized, we replaced it because it was 20 yrs old and was starting to leak. read more

Very dissatisfied. Had a heat pump installed by Gem 3 years ago that has already run out of warranty and stopped working as of last night. I called for emergency service and they said they will get out as soon as they can. It has been 8 hours since I called, the temperature went into the negatives overnight and still no one has reached out. They also charge more for weekend calls even though they do not rush to take care of you in an emergency. Unfortunately I could not find another company that works on heat pumps so I have no other choice but to use them. I would never recommend this company for any service. They are extremely overpriced and they do not care about there customers. read more

Extremely angry at the fact that their A/C tech took advantage of a situation..I had to go to work and my wife was home when he arrived over an hour later than they projected. He (Jason C) never told her much it was going cost to change a Capacitor on a Amana A/C condenser. He changed it, gave her the bill and left! We expected $150 service fee, but the whole bill came out to $1010!! For 15 minutes of work, for a Capacitor that costs $16 on Amazon or $31 at Ace Hardware... the exact same Capacitor! That is a huge mark up and completely unnecessary on taking advantage of a woman. If he would have told her how much it was going to cost? She would've said absolutely not, I have called to complain and spoke to a Shirley (she was nice!) but so far nothing has come out of this situation. I will be contacting the BBB and maybe even go further. I have noticed that on many reviews this has happened before to many people that deal with GEM, they completely lost my trust and respect and of course my business. I will not stop until this is resolved! I will rewrite my review every day if I have too! This can't happen again and should not happen to people who put their trust in a business that supposedly has integrity. It's been 2 weeks now! And yet No Manager has called to explain the reason for such a high cost, I will keep updates coming. read more

GEM Plumbing and Heating - Capacitor price difference! - Plumbing Near Me - Lincoln, Rhode Island

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Well, let's see. Weird things happening with my A/C, moisture detector seems to be shutting it down. They couldn't figure out the issue, so I said I was fine just replacing the moisture detector (which was part of GEM's installation of the whole A/C just three years ago). First quote: $1,000. I said no thanks. After going around in circles, the quote was down to $550. "Significant discount. Best we can do, it's an expensive part. It's like a little computer." I declined again (numerous times actually). So out of curiosity I searched online for that "expensive part." I found the Diversitech flood detector model WS-1 (which is what I currently have) for $65 on Amazon. They wanted to charge me $1,000 for putting that in. Paid $149.00 for that system check. If it turns out that sensor does need to be replaced, I can tell you who I WON'T be calling. GEM. read more

Charging $149 dollars for a routine service call appointment? I can see if it was an emergency but apparently GEM charges that to everyone just to take your money. Second, quoting me a $750 charge just to look and verify the siding contractor didn't damage the mini split lines attached to the exterior of my house NO THANKS...GEM. I will call a local merchant next time I want to upgrade or repair my HVAC system. read more

I have had 3 techs in my house. 2 of which did not know what was wrong. The third knew what was wrong. A part has to be replaced. Almost 2 weeks later we finally got a call from GEM. We would have to wait 3 more days for an appointment. Between 12 and 4. We get a call they are running late. At 5:30 we heard nothing. We call back. They didn't know what time they were going to arrive. No communication from them. We did all the calling. read more

Showed up to my grandmother's house to check a leak in the dishwasher. Tech was in the house for about 45 minutes. He shut off the valve to the dishwasher and cut a hole in the basement ceiling for the water to drain and then sat outside the house for another 45 minutes. Charged her $509 for the call. I questioned it and was basically told too bad and that she should have been charged another $149 for a call fee. Sounds like elder abuse to me. read more

My husband called someone to come out and look at our AC unit. 10 minutes later we are quoted 6000-10,000 to repair. He declined considering we could just buy a new one. Was told the 10 minutes he was there was a $500.00 charge. OUTRAGEOUS!!!!! DO NOT RECOMMEND. Shop around before wasting your money on this company. Edit: Just found out he told my husband he could smell gas so we may have a gas leak too. The FF came and said there is no leak and most likely just trying to get more money. Disgraceful and Disgusting. read more

We have spent thousands of dollars with Gem installing mini-splits and a generator. Today was our scheduled maintenance for the generator but no one was available. We've been waiting since August for this to be done. They tried to reschedule us until December. Unacceptable ! read more

Around late November 2024 I called Gems plumbing for a routine boiler cleaning. A new kid was sent out. I mean so new he was on the phone with people non stop to help him. He said I listed my service as a furnace cleaning and I had a boiler, he had to reschedule because he did not have the brush or vacuum needed to do the work. Insane. So he rescheduled for the next day. Next day he calls, and can't clone out to the job but would have to reschedule again for next week. Next week comes, boilers running great just needs a cleaning, this kid disasambles everything and cleans it, puts it back together and can't get the boiler to stop leaking gas back into the house. They tell me there is no boot on top of the heat exchanger and try to cement one. Previous to this there was fire period insulation to do the job with NO gas leaks. He calls a senior guy in and they whisper together, I hear the senior guy tell him he messed up and with these boilers you need to pack it with rock insulation. He then turns to me and tells me I need a new boiler. They quote me 12k lol. I installed my new boilers myself for 3,500 cause I used to do these I just didn't want to. I didn't want to clean mine out of laziness and thought I'd give someone business to save my back. Wrong idea. Gems has some great mechanics, then they have new kids they send out on jobs not knowing what the hell to do. If I wasn't in a rush to get a new boiler in that day I would have asked my lawyer to come by and would be during them right now. My warning, when they show up. Ask them some questions about there experience. If they look young. Idc if it's bias. Send them away and call someone else. $900 for a cleaning and I was left with a boiler that was broken. Gems plumbing absolutely sucks. They mailed me to pay the 100$ yearly protection plan thing. Psssht. You ain't getting another dime from me. I should come steal copper from you guys. 100% recommend management involvement or shutting Gems down. Maybe they're good at installing sinks? Idk read more

Updated from 1 star as their service team called to remedy the situation one day after my initial issue. Be wary of pricing. Not the first to mention it but their pricing and "promotions" are highly deceptive. A mailing says they waive the dispatch fee for new customers and I clearly stated I had that when scheduling my cooling service. The technician arrives and upon walking in the door states it'll be $400 for them to just look at my system. I don't understand why that wasn't mentioned over the phone when I scheduled the service. read more

The bypass duct was so close that you hit it to change the filter In the humidifier I was told that they would cut it each time to change the filter . Two days later I had water on my window sills. I waited till Monday morning to call asked for someone to tell me where the controls were I was told that they had to come they would not tell me over the phone when the workman came the next morning he did not know where it was He started going through my menu on my Ecobee thermostat I made him stop because the ecobee doesn't control the humidifier . He had to call to find out where it was That afternoon the heat did not work when I called I was told I was going to have to pay a fee because they were they in the morning. I refused paid anything. When they came back that evening he shut the system off looked inside ,turned the system on and he said he did not know what caused it but it was probably was the Ecobee. Three weeks later my nightmare started . I was notified by Clean Heat that Gem put in the wrong equipment to qualify for the rebates. After 3 emails (2weeks) Justin stated that 2 numbers were reversed and wrote a new proposal with the model number that would qualify for the rebate Then I started getting multiple invoices for $5,000 to 15,000 also an invoice about a $5,000 checked that was returned because of NSF( I still do not know what this was about) I checked the modern number and realize he had falsified the second proposal After two weeks of unanswered emails ( still receiving many invoices) a scheduled called and said that they had to come back to replace it I got very upset a demand to speak to a superior . He informed Justin did falsified the proposal and that he signed my name to a document. So after spending two days without heat on 11/13/2025 I had another day without heat on 1/9/2026 .I was still receiving emails and invoices from Clean Heat and Gem until 2/9/2025. (About a week after the furnace was installed the water in my shower was not getting hot. Somehow the controls to my hot water heater was on warm not hot where was was for the last 6 years) read more

Predatory pricing. No transparency. Charged $600 for a technician to guess if I had an AC leak. Called another company, for $500 they TESTED and found the leak and got my AC running. which outcome would you prefer? read more

GEM charged me $343 for a 30 min diagnosis. Other companies typically charge around $120 for that. They quoted me $2,200 to replace a gas valve, which I declined. read more

GEM will kill you to avoid doing warranty work. GEM replaced a boiler on 12/02/22 with a defective model that was leaking 120+ PPM carbon monoxide (safe level is 5 PPM), waited until it was no longer covered by warranty, tried a repair they knew wouldn't work, refused to come recheck the leak even though they knew a pregnant woman was in the house, and then wouldn't honor their warranty. GEM will only honor their warranty if they service the boiler so I scheduled the annual service in September 2023 but even three months in advance they wouldn't come until 12/12/23, after the warranty expired. The tech noted that the boiler was leaking 50-80 PPM CO before the service. December 5th, 2024 the tech found the boiler was now leaking 100+ PPM so he put some concrete on the cracks in the boiler. The tech told the tenant and his pregnant wife it was safe but would take a few days to harden and stop the leak. GEM refused to make another call out to the house to check their repair work for three weeks "because the concrete needs time to cure." When they finally showed up three weeks later they confirmed they were getting a reading of 500 PPM. Project Manager Rob Farland said he didn't know why the tech tried to patch it because that wouldn't work and that a new boiler would be needed. GEM Department Manager Eric Pelaquin refused because the boiler was now out of warranty and "did me a favor" by only charging for the boiler and not labor. Rob Farland also said it would qualify for a RI Energy rebate, however the model they installed didn't meet the minimum energy efficiency standards and therefore didn't qualify for the rebate. read more

GEM Plumbing and Heating - Plumbing Near Me - Lincoln, Rhode Island

My heating unit was broken in the middle of winter. I was not able to contact my guy and called GEM. They charged around $500 to come there and identify the problem. They said "I need to have the whole thing replaced for just a tiny amount of $15,000." My guy came to check and said that it was a simple fix but he did not have time. He asked me to call Gas Doctor. They came and fixed it for a grand sum of $185. I was lucky that the weather was warm for that week. My plumber works for a reputable company during the week and have a few personal clients over the weekends. I still do not forget what he said: "GEM does this a lot!" read more

If I could give zero stars, I would. We called GEM due to a leak in our basement near the furnace, and what followed was an absolute ripoff. First, they charge $199 just to show up--this covers absolutely nothing. Then, if you actually want them to diagnose the issue, that's another $200. So before they even lift a finger to fix anything, you're already $400 in the hole. The technician spent about 15 minutes looking at the furnace and then hit us with an outrageous diagnosis: multiple broken parts and the need for a brand-new furnace due to "water damage"--for a cool $15,000. Oh, and he conveniently didn't have the necessary parts to fix anything he claimed was broken, so our tenants were left without heat anyway. Thankfully, we got a second opinion. A different plumber fixed the issue the same day by replacing a single part for a couple hundred dollars. He confirmed what we suspected--we absolutely did NOT need a new furnace. This is the second time we've called GEM and gotten insane, wildly inflated quotes--at least four times what other plumbers charge. It's clear they operate on commission, preying on customers in distress by pushing unnecessary, outrageously expensive "fixes." Save yourself the headache (and a boatload of money). GEM Plumbing is a predatory scam operation. Stay far away! read more

No showed for an appointment 3 days ago. I rescheduled. They did it again today. I took time off work both times. They don't care. Terrible customer service. read more

Storytime. I gave them a chance to make it right. Came home from vacation and thermostat was dead. They advertised 24/7 service. It was 430 on a Friday. I was worried I wouldn't be able to get anyone in til my next day off which was Thursday. $149 just to come out. Ok. New thermostat was $76 on Amazon. I expect an up charge. Technician was there for an hour. $792!! Told me I probably needed a new system $16000. I had the people who originally installed come out to service ac/furnace. "You're all set. Furnace needs a few things" so mad I didn't wait. Technician told me $792 to install a new thermostat was highway robbery. I reached out to gem to inquire about $300 an hour labor charge. Crickets DO NOT USE! I wish I'd read the reviews but I panicked. They saw an older(63) year old single woman and thought ka ching! read more

the water main into my house from ground pipe had froze and burst. they scheduled me as soon as possible and meanwhile told me to contact town water maintenance to close main valve at street. they came and in three hours cut out failed pipe and replaced. I requested that they wrap pipe with heat tape and insulation. this couldnt be done for three days but they got to it and did a notably good job. SoI had to camp out in my house with no water for five days total but with all these zer degree nights, its been better with water pipes defended by heat tape and insulation. fair price but i needed the service. read more

Awful! Would not call us back after 3 phones & waiting over a week in between calling them again. Will charge you for an estimate. Please go somewhere else-not worth it. read more

GEM cold called me with a "free" maintenance and cleaning of an HVAC Gas system which was working well for 2 decades. At the time I was just weary of this and how they would pitch me on something. Sure enough, the tech said the manometer pressure differential of the air supply/return reading said it was "high". The teck drilled a hole in the 2 inch air intake pipe and place the probe in there, and the other probe into the return duct. I thanked them for their time and said I would get a second opinion as no tenant ever complained of heat issues or gas bills. Sure enough, on YouTube it shows how to use a manometer properly, the probes go into the DUCTS! Of course the reading is hig, there is a great differential between a 2: PVC intake and the 2foot square return. Do not fall for this scam. read more

BEWARE OF THE ABSURDLY OUTRAGEOUS OVERPRICING BY GEM PLUMBING! Two technicians came and one of them spent less than half an hour to install a $9.99 (at the local hardware store) capacitor and presented me with a $920 bill! A quick search online reveals the job is worth about $175 altogether, which sounds about right. There is a pattern here, another reviewer at this site had the same experience. I sent GEM technicians packing and I suggest YOU SAVE YOUR TIME AND NOT CONTACT THIS COMPANY, their overpricing puts them in the category of scam. I completely agree with another reviewer on this site who said "100% recommend shutting Gems down". Enough said. read more

Gem is way overpriced charged 720 dollars for a 45 minute repair of a pipe. It Wa on a Sunday and pipe leaking but way overpriced. If you have any other choice get some one else. Took advantage of a leaking pipe would not recommend read more

I've been a home advocate member for years - it used to be an amazing way to get immediate support and service, pushing you to the front of the line and giving you discounts on repairs. The price per month has gone up and the discounts have ended. I kept them anyhow since I've remained hopeful to get expedited service when I call. Now I'm just in line with everyone else. Today my AC unit in the attic was leaking through the ceiling under it. Pan underneath filled with water. I had the original installer come out and look and he said whoever is servicing it was not blowing out the lines and that's a short cut that creates the issue I experienced. So now I have to repair a ceiling and had a plumbing issue from their lack of service. Shame on them bc as a home owner you * trust * a yearly inspection and tune up includes such things, when it should!!! read more

Astronomical flat rate pricing models. We went with another company and are thrilled we did