The food was great. The servers Janelle and Esther were the sweetest and constantly checked in on us!

Jayna did amazing. I loved her down. She was really sweet, checked in on us often, and was super helpful.

Was looking for a well known place to eat that could accommodate a decent amount of people after my sons high school graduation. My party was 25 I needed a place that was open after the ceremony in the evening. Boy did GEN come thru!! It goes without saying how delicious the food was but the fact that our prime choices of meat was already waiting for us when we arrived!! Special shout out to Simon ( site manager ) who helped guide me thru the reservations and selecting the meat choices!! Well done sir! Our server, or should I call her choreographer Janelle was simply AMAZING!! She hustled her booty off and helped guide the other wait staff team to keep things moving, food was coming in at us at all angles and was truly a joy to have with us.. she was top notch and you can tell how sincere she is taking her job to heart. Hope she never leaves because she is a true asset to any dining establishment.. Kudos also to the wait staff that was hustling as well.. never did I ever see any of us looking for water refills or fresh trays of meat to cook.. they were simply on it!! All of my guests were truly impressed and commented that our graduation dinner was probably the best idea anyone could have come up with.. for that, I am so relieved!! Thank you GEN.. so glad I chose you!! read more

First time here to be honest the Ala Moana location is way better . The service here was not up to par . My family and I arrived @ 5:45p or so and they wasn't busy at all and there was not hostess to assist us . We waited around 10min until we got seated . The food wasn't as tasty as Gen Ala Moana I'm not sure why . The only bright spot was our server he was very nice and he apologized of the situation. read more

Gen Korean BBQ House - Inside dinning area - Barbeque Near Me - Aiea, Hawaii

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Sunday May 24, 2026 After watching Star Wars: The Mandalorian and Grogu movie upstairs. We decided to eat early dinner at 3:30pm. We were seated in 5-10 minutes. Service is fast and friendly. We ordered 2 premium AYCE dinners of $55.95 per person. It's a good deal. The appetizers came out shortly after. Then the 5 trays of meats right after. We started cooking right away. Everything was good. Then we ordered a 2nd round of 5 trays again for the 2 piggies. Lol. Ambiance is casual and comfortable in here. Leave here smelling of Korean bbq. Lol. We will be back again. read more

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Wife and I took brother-in-law and his wife to dinner. There only a couple of dishes the made it above average in taste.. Service was friendly. Long wait time to be seated. Longer wait time to receive the food we ordered. Had better tasting food at the Ala Moana location. Enjoy read more

Gen Korean BBQ House - inside - Barbeque Near Me - Aiea, Hawaii

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Took my brother and hes wife to use my gift card. First time here at this location went to the one in ala moana . Got there about 5:45pm and waited about 15 mins or so. Finally they sat us down and the server came to take our order. Ordered the regular dinner menu. The server was very polite and brought extra napkins when asked him. The food was OK. The service at first was slow the food in coming out. Forgot couple of items had to ask the server again. I guess everybody didn't decide to come to work tonight. It wasnt that busy but when leaving the crowd was waiting outside. read more

Started off as a normal visit... nothing special or memorable but the waitress we had was awesome. I believe her name was jayde, not completely sure but that's what the kids said and that's also the name on our receipt. Our grill caught fire and she did panic but she handled it very well. Felt small kine bad because she seemed soo down after. What's crazy is we were just finishing up cooking the last slab of pork belly before it caught fire. We ordered a lot of pork belly so pretty sure that's what caused it, all that grease. read more

Gen Korean BBQ House - Barbeque Near Me - Aiea, Hawaii

We arrived on a Sunday at 6:30pm as a group of 9 and were seated right away. That was a bonus. Half of our group had never been to a Korean BBQ before so we asked for some guidance and our server was happy to recommend some popular meat options. Everyone enjoyed getting to cook their own meats after first being a bit uncertain of doing so. The table favorites were the bulgogi, the Hawaiian steak and the brisket. We tried the spicy calamari and everyone that tried it liked it. I don't think there was anything we didn't like. The pork belly was sliced thicker than I'm used to so it wasn't a favorite. Otherwise most choices were good. She came to ask about dessert but we were all too stuffed for that. Service at times lagged a bit but overall not bad. The thing to be aware of is taking kids here and maybe even some adults. Unless you're ready to eat the price will be higher than you want to pay for a few bites. read more

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Worst experience ever Did takeout.. Couldnt do it online because it wouldnt let me select 4 of the same meats so had to do it in person. Manager (im assuming based on attire) was super helpful. Was told 20-25 min. 40 min later 2 servers finally hand carry my takeout containers from the kitchen up to the host stand. The haole girl proceeds to drop a container on the ground, right in front of me, and pick it back up like nothing and place it on the counter. Thankfully it didnt open or idk what she wouldve done then.... On top of all that she had the meanest RBF. def not someone who should be working anything related to hospitality. Fast forward Get home. Carrying the bag to my house, whole thing rips open from the bottom. Because why? The container she dropped is completely cracked so all the vinegar and water from the radish wraps is all over everything including the bottom of the paper bag. Luckily all containers survived and i didnt lose any food. Salad also had no dressing. And we got no sauces for our meat. Its cheaper to dine in than pay $80 for a terrible experience. All things you get for free during dine in, you have to pay ala carte for. Salad. Radish wraps. Rice paper. All the banchan. Tried calling them to talk to someone to get my tip back, because that def did not deserve any tip since it was def not prompt nor was there any service or hospitality from anyone other than the manager. But they never answer their phones. Will never be doing takeout again read more

Gen Korean BBQ House - Barbeque Near Me - Aiea, Hawaii

Visited on a Sunday night with family and it was a bit of a letdown. We arrived around 8:30 PM, and about half the menu was sold out. I understand it was late on a Sunday, but it was surprising that so many items were unavailable. The waiter even asked if we wanted to upgrade to the premium option, but even then we still would not have been able to get several of the regular items. Some items were pretty good, like the calamari and brisket, although you can usually never go wrong with brisket. Other items were not as impressive. The server was also a bit clumsy and forgot a couple of things during the meal. The restaurant itself is large and can accommodate a lot of people and big parties. I have heard it can get very busy, but when we went it was fairly empty. Overall, I feel like there are better KBBQ spots than this one. read more

Usually go in-person with the service being hit or miss but at least the food is consistently good because we cook it ourselves and eating til my opu stay hur10. Anyways, I decided to order takeout tonight and got (2) 4 meats and 3 sides plate at $29 each including japchae and cucumber kimchi. I thought it would come with the side sauces for free so didn't think to add it in but looking it up now it's $1 per. This is what 4 meats look like with the side japchae and 1 scoop rice. I got 4 honey soy beef belly and 2 Hawaiian steak/2 garlic chicken. Brah look the chicken so burnt and it's all just tiny burnt pieces barely any actual chicken so I cannot give the kids now. First and last time ordering takeout, I'd rather go in-person. 1 star just for the takeout. Unreal read more

Gen Korean BBQ House - Takeout: Honey Soy Beef Belly (4 Meats, 3 Sides, and Steamed Rice) - Barbeque Near Me - Aiea, Hawaii

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My sister and her family love this restaurant. There was a newer location that opened near them but they still prefer to drive further to this location. This time, we had a party of seven (4 adults + 2 kids + 1 baby). We got there at around 5 on a Saturday and waited maybe about 10 minutes. Our waitress seemed nice but she must have been new because she was kind of terrible. She didn't even know how to start our grill (turns out you need to add water first so that you don't start a grease fire, which she wasn't aware of. Kind of concerning). She would forget a lot of items, we'd have to ask for items multiple times (including basics like water or utensils), and she would constantly bring out incorrect items). Our grate was also never changed (again, probably due to lack of training) until we asked, since some of our meats were starting to taste burnt. Avoid the cooked menu items. The kimchi fried rice and japchae were terrible. Stick to the meats. My top three dishes were still the Hawaiian steak, honey soy beef belly, and pork cheek. So it's nice to see that at least the quality of the meats have remained the same. It just seems like they might have a really high turnover rate and waiters don't receive adequate training, probably due to that fact. Although I enjoyed most of the food, I think this second experience of bad service is enough to not make me want to come back a third time. read more

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Food was good, the only thing I felt was a little off was the beef brisket was tough. I think they sliced it the wrong way. Everything else we ordered was really good. Especially the honey soy beef belly. Think we got 8 orders of that. Our sever was friendly and on top of it. read more

Gen Korean BBQ House - Price list 01/23/26 - Barbeque Near Me - Aiea, Hawaii

I've been to this location before and usually have a great experience, but this visit was honestly disappointing. When we arrived, about half of the restaurant was closed off, and one server, Janelle, was handling the entire open section. She seated us and took our initial order, which included meats, krazy sauce, and calamari rings. The calamari took around 20 minutes to come out, and when it finally did, it was cold. It was obvious it had been sitting out for a while instead of being served fresh. From there, the service only got worse. It was extremely difficult to get Janelle's attention because she consistently prioritized larger parties and would walk past our table quickly without checking on us. Not once did she come by to ask if we needed anything or wanted to order more. We had to call her over every time. I ordered the krazy sauce twice, and both times she forgot it. There were also no grill changes at all, even though we saw her changing grills for other tables. Meanwhile, our grill was burning, and we couldn't get her attention to fix it. When we placed our second round of orders (2 premium steaks and 2 honey soy beef belly), the steaks came out quickly, but the beef belly took about 15 minutes. During that time, our grill was burning and we were already getting annoyed that our server didn't come to check on us. Because of that, we turned off the grill and decided we were done eating. Of course, the honey soy beef belly arrived right after that. At that point, I asked to speak to a manager. A food runner named Kyle helped us. He was very kind, apologetic, and professional, even though the situation wasn't his fault. He brought out the manager, Hoku, and this is where the experience became even more frustrating. Hoku did not come across as helpful or apologetic in any way. She didn't greet us properly, didn't ask what the issue was, and showed no urgency or concern. Instead of trying to understand or resolve the situation, she seemed dismissive and uninterested from the start. Her body language and facial expression made it feel like she had already judged the situation before even hearing us out. I had to explain everything without any meaningful response from her. There was no apology, no acknowledgment of the poor service, and no effort to make things right. To make matters worse, she didn't even communicate basic information like our total. I had to ask for it myself. For someone in a management position, the lack of professionalism, accountability, and customer care was very disappointing. They initially tried to charge us for the honey soy beef belly we didn't even get to cook, but eventually removed it. However, considering the overall poor service and lack of management support, I would have expected some kind of additional accommodation. Overall, the service was slow, inattentive, and frustrating. Janelle seemed overwhelmed and unable to manage her section, and the manager handled the situation very poorly. The only positive part of this experience was Kyle, who genuinely tried to help. It's disappointing because I've had great experiences here before, but this visit definitely lowered my impression of this location. If this is how service is when it's not even busy, I can only imagine how it is during peak hours. If a server can't handle all the tables in their section, let alone properly take care of a party of two, they should not be responsible for that many tables at once. I hope management takes this feedback seriously and works on improving both service and customer care. read more

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Went for lunch on a Saturday. Found out Fri/Sat/Sun is dinner menu/prices all day... we didn't know. Server number 1 was a bit slow but nice and courteous. She explained the process well. It took a while for our dishes. Took a while for our grill to be replaced, it was charring and smoking and not pleasant. They simply grab it with tongs and walk is with it. Hmmm. Not good if it drips on the floor... Server number 2 made up for it with awesome service and our dishes came out quickly. Food was good to excellent. Bulgogi had some chewy sinewy sections but was tasty. Pork belly was great. Thick bacon was great. Calamari steak amazing. Steak was good. Spicy pork yummy. Popcorn chicken yummy. Honey chicken was good. Asst veggies were ok. First platter didn't have mushrooms and zucchini was way too thin. Second player had mushrooms and zucchini was sliced a little thicker. Bell peppers should have been sliced better. Korean mochi with sweet paste inside was awesome. Our booth had a drippy AC above my seat. When we were seated, I thought it was damp because they had wiped down the seat. Wrong. Drip, drip every so often through the meal. May be why the second server asked is we wanted to move but by then we were settled and had started eating. Drinks are refillable. Would have been 4 stars if our first server had done better and the AC wasn't dropping on me. Tips: Don't dress up. You will leave smelling like smoke and bbq. Ask for daikon wrappers. Pickled, very thinly sliced, and you put your cooked food in it taco style. Awesome! Overall a great experience but go on a weekday for lunch for lunch prices if you can. Would go back but hope they have beef tongue on the menu one day. read more

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Been to alamoana location a couple times and today was my second time at this aiea location! First off I'd like to say I don't like doing negative reviews but this one as a little bit of it....The girl that sat us put us in a booth and I'm a big guy it was uncomfortable but not unbearable, and I know I could of ask to be moved but I channeled me inner skinny guy and didn't mention it. Our server was great and the food is always good. But couldn't help but notice all the chips in the dishes the serve food on, one was pretty bad and I'll post the picture! Anyway another thing I noticed is veggies and sauces our out on a lot of tables even tho no guest are seated at those tables. We asked about the potato salad they use to give server bring out the food said they don't have, we also ordered the cheese corn and never have that either! I also order a Coke Zero and my wife took a sip and said why does it taste like cherry coke??? That was beyond me... Oh and the bathroom smells good but didn't look it, aim good my guys! ‍‍‍ anyway probably won't come back to this location and we really only came because we was in the area and had a gift card from Christmas! read more

Gen Korean BBQ House - Veggies and sauces out at numerous tables with no customers seated. - Barbeque Near Me - Aiea, Hawaii

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I've done here a few times and my last experience was the best one yet. The server that helped us was the great. Very helpful and concerned. He felt like he wasn't helping us enough so he literally cut up my bone in steak before I even started cooking it. He was a very cheerful and great communication. As for the food and drinks it's always great. We decided to go with the most expensive premium menu. It seems pricey but it is worth it if you are super hungry and a mission to eat everything you can till you can't no more. This place is a bitt cold for kids without any jackets on. I'm guessing it a lot more colder because of the grills that's always running. Better cold then hot and sweaty when you trying to eat as much as you can. lol. read more

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This spots great if you go at a non-busy timeframe. Which means avoid any Friday/ Saturday nights. When we went during that time, we rarely had our server to come and take our order for meats. It was a terrible experience when you have a hard time getting a hold of your server. We won't ever come during those times. We went on a weeknight and service was wonderful. We didn't realize they have carne Asada tacos and adobada here where they bring you small tortillas to make tacos! It was a surprising flair to the Korean flavors. We also had the cheesy Katsu which I thought was a great appetizer. Don't get the kimchi fried rice- very mushy and super sweet. We love the sauces and matcha salt that they offer and the Banchans have great flavor. Best time to come is during lunch when you pay less than dinner prices! Plus get your gift cards at a discounted rate at Costco to enjoy more savings. I would've given this more stars but I feel like the service is below standard here. It takes forever for a host to greet you when you're at the door. Plus the workers just walk by or the bartenders just look at you without even acknowledging or offering help. Dishes here are always cracked or chipped, too, so it looks run down. read more

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Staff members are nice and friendly Wait time for food is good The restaurant could use more airflow for the smoke read more

Whenever I'm looking for parking at Pearlridge, I always see a lot of people outside of Gen waiting to be seated in the restaurant. When I found their gift cards sold at Costco for 20% off ($79.99 for $100), I immediately bought it to treat my family. Informed them that we'll have an early dinner around 5pm so we won't have to fight the crowd...it worked! We were lucky to find good parking, no line outside and got seated right away...awesome! Our waiter gave us a few minutes to look over the menu. After giving him our order, the food came out pretty fast. When the restaurant got busier, the service was slower as expected but they made sure our grill was changed when it started getting black. I'm not sure what meats were ordered because my kids did all the ordering. All I know is my husband and I enjoyed it. It was tasty AND the kids did all the cooking...yay! As for the appetizers, we tried the Calamari Rings, Cheese Tonkatsu, Deep Fried Mandu, Jap Chae, Rice Sticks & Kim Chee Fried Rice. I enjoyed all of them but the fried rice was a little too spicy for me. FYI: Hours of operation: - Monday to Thursday is 10am to 10pm - Friday to Sunday is 10am to 11pm Prices are: - Lunch is $20.95 from 10am to 3pm on Monday to Thursday (Note: "Dinner" price of $33.95 is all day for Friday to Sunday & Holidays) - Dinner is $33.95 from 3pm to 10pm on Monday to Thursday & 10am to 11pm on Friday to Sunday Number of items available to choose from: - Lunch: 32 items - Dinner: 45 items There's a 2-hour limit at this All You Can Eat restaurant where leftovers can't be taken home. Don't order more than you can eat because they may charge you for unfinished food. You can ask for a maximum of 2 split checks per table/party. They open every day including holidays. You can only make reservations if you have 10 or more people. There's lots of free parking right outside of the restaurant but good luck finding one because it's always crowded. Overall, thumbs up for the food and service! We'll be back for an early dinner again or maybe lunch if it's not crowded! read more

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We're used to the slow service here at Gens but this time we received slow service and raw pork tonkatsu. The manager did nothing to remedy the situation. Then they charge my son as an adult, so I tell him that he's 9. The waiter said ok and walked away and then I'm pretty sure the manager told the waiter to ask my son. So the waiter came back and asked my son if he's sure that he's 9?! Like wtf. I pulled out my son's birth certificate real quick to prove it. My husband took a bite of this raw pork that was supposed to be cooked. They should have honored the half price for my son regardless. Ridiculous. read more

Gen Korean BBQ House - Raw Pork Tonkatsu - Barbeque Near Me - Aiea, Hawaii

It took almost an hour for our party of 5 to be seated at lunchtime. The online waitlist system is weird (it told us there were zero parties ahead of us, and the server clarified that it meant there were zero parties of a similar size ahead of us. There were still several smaller parties before us). It did seem like they were a little short staffed when we went. Our server was attentive, given how many people she had to tend to. We tasted most of the appetizers, and got a good share of meat. It did get quite smoky inside, and i'm not sure the vent above our table was fully working. Besides the wait time, it was a pleasant experience overall. read more

Gen Korean BBQ House - Barbeque Near Me - Aiea, Hawaii

The meat selection was okay (we paid for the premium) , the service was great, but the table size I felt was too small for our party of 6. I sat in the middle and felt cramped with my drinks that was on front of me, my sauce tray and my plate. It didn't leave enough room for me to cook and we didn't have much space for our empty meat trays (yes, we stacked them). read more

I enjoyed a nice lunch with a friend at Gen Pearlridge. We stopped in for lunch and ordered pork belly, which was thick and yummy; two orders of beef bulgogi, and veggies, garlic and oil, and choke kimchi. Oh, and Sundubu soup and rice, which was my favorite as far as all the flavors. Placing the garlic in the oil and making one of the beef orders extra crispy fried in garlic was delish. The veggies didn't arrive until we were done eating and the AC was WAY too cold. Otherwise, good food and friendly service. The restaurant is enormous. It is at a mall and is a chain, so I assume it is very popular. They have a full bar. I ordered a hot water with lemon and they said their hot water machine was broken and offered me room temperature water, and brought it with lemon. That was thoughtful. read more

May 24th, 2026 I had booked a reservation a month in advance to celebrate my daughter's graduation, and Gen KBBQ did not disappoint! From the moment we walked in, the hostesses and the manager were incredibly welcoming and friendly. A huge shout-out to our server, Jay. He took amazing care of our large party, staying attentive and hands-on even while managing his other tables. Thank you for the fantastic service and a memorable celebration! read more

I don't typically like to leave a review unless I'm really happy with a place or really upset and this evening I was very upset with my service at gen Korean bbq, my server was jay this evening and it started off rough I figured he was busy which I don't mind I was by myself anyways, but then it got to a point where I only had received two plates and food and jay just disappeared on me, I had sat for about 20 minutes before I ultimately decided I don't want to deal with this and I got up and went to jay to pay, and I'm very big on your tip is based on service so I wasn't going to leave any tip at all and then jay goes ahead and hits me with it doesn't matter theirs a 18% gratuity anyways, so in other words this places sucks I'm a service member and I just was looking for a good meal after duty and I got everything opposite of that read more

My coworkers wanted to go for lunch. I guess it's not so crowded for lunch as we were seated pretty quickly. You pay one price and order your plates. It's cook your own style. I got full pretty quickly. The one thing I wish they had was salad. I'm not sure if I got my $20 worth as I don't eat very much. But it's a nice place to go with a group. read more

Came a little after opening. We were seated immediately and it was fairly empty. You could kind of tell they just opened because there was only one server and he was trying to get the setups and drinks for everyone. One more workers started showing up, things started moving faster. Service was a bit slow, but the server did his best to bring drinks and take orders. I felt bad for him as he had to take care of about 10 tables (most with large parties of 8+) by himself with no additional support. However, he still did his best to give great service and was friendly. One the food came out, things were good. Portions were good and the cuts of meat were also good. My favorite was the woo baesal (thinly sliced beef belly) The place felt greasy and needs a deep degreasing clean and some of the plates and dishware were chipped and skewed signs of heavy use. Overall, I would come back if I am craving KBBQ, but will probably come a little later after opening to ensure staff are all at work and ready to work. read more

Gen Korean BBQ House - Wee Woo Baesal - Barbeque Near Me - Aiea, Hawaii

One of the main KBBQ spots you've had to have been to. Can get very busy for dinner but service is good when seated. Good menu with plenty choices and they swap the grill out without you asking. Kinda pricey so go with an empty stomach read more

The service was amazing with Janelle. She was UNREAL. Janelle went above and beyond. Excellent customer service. Food came in fast. Drinks came in fast. The scenery was very well too. Not too loud in music and it was much cleaner than usual. read more

If you are looking for Korean bbq this is the spot! I have been here regularly since they opened, and it was not as good as it is now. Out of each Gen on island this by far is my favorite. Once you sign in, they text you to tell you the tables ready, so you can enjoy a stroll of the mall. (I am sure all the Gens do this). The seating outside is limited so the makes for a good option to pass time. Our experience: The service is what stands out. It used to lack on the service side the last few years, but when you have good food and a busy restaurant, it's to be expected. We came here this evening and the service was awesome. Nothing like before. I am sure every person will have their own opinion on this, and I'm sure not all servers, waiters, and waitresses are the same. It just so happened that today my family and I were served a great team. The waiter Kyle was amazing, and the whole crew tonight was fantastic. My family and I never had to ask for a refill (I know it's a little lame, but when I rate places of business I look at the little things like this). I swear he checked in on us at least every 10 minutes and I never had to ask for anything... he asked us!!!! The whole team this evening was fantastic. Every person had a smile and really made the dinner fun. We been to each Gen on the island, and the Pearlridge one is our favorite. Not because of the food but the great team and service they give. Bad: Lack of sauces... maybe some shoyu, ketchup, salt and pepper. Hahaha Besides that, keep up the great work. Thanks Gen for a great dinner experience. read more

My family is super fans of GEN, however in our last visit, everything was just NOT working out. As usual the wait to get a table, no big deal. Let's start with the broke tonsils, & scissors, they were dirty (like rinsed and go, with rest of food). Not too picky about the broken plates, but just want to mention it. The KFC was just fried crumbs, the meat was mostly fat. The drink ordered was not what I expected, got 2 drinks that did not tasted good either what I ordered, & I still pay it. Thus place is always full and with huge parties all the time, let's improve on team effort, care and quality. Some customers would like to feel their money worthy. read more

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Longest wait ever! Then the manager asks us to wait outside and it's not even busy at all. Also, didn't tell the other people who were also waiting on the inside. We didn't get our rice, sides, sauce oil and green tea salt till a whole HOUR later. Our waitress had an attitude when we would order food THEN placed it roughly on table. When she brought out the sauces they were all stacked on each other (4 of us) she landed it so hard and left smh didn't even distribute it to us individually (which it should've already been at our table) worst experience at this location! And will not be coming back. read more

I would definitely prefer this location over Kapolei. Been trying to go to the Kapolei location for a while now... But every time we go there, there's always a super long wait or a lot of food is unavailable to order. We made the drive to Pearl Ridge and decided to put our name down while we shopped around. We seen that our name was 3rd in line and small parties ahead of us so we went back to the location. When we got there, 30 minutes had passed and our name was still 3rd? When I went up to the desk I asked about it and the host said we just sat all the big parties and your name is 4th in line actually. When I asked about their "list" she said that was inaccurate and doesn't display all the big party's! This blew my mind. I wish they would tell us before hand while we are waiting with our 1 year old and 6 year old who clearly is impatient. I was super upset at that point and then they finally said a table opened up for us. Regardless, we made the best of it. We like coming for the Kalbi and my kids enjoy all the sides. Come when it's not busy! The price is also very reasonable considering all the other AYCE are getting super expensive! read more

Gen Korean BBQ House - Barbeque Near Me - Aiea, Hawaii

My service was terrible. We did get any meats. I had to keep calling the waiter to ask for the food that we placed. I was very disappointed how the small amount of food and paid close to 200 dollars for 3 people. Not worth it. read more

Gen Korean BBQ House - We got 1 more round of meat. - Barbeque Near Me - Aiea, Hawaii

Good food, could have better customer service and could more friendly customer service

We got here at 5:50 pm. We ordered and waited patiently. The time slip shows 6:19pm, and we've only received one of the four meats we that ordered. We were just sitting on our phone, waiting. After waiting for 17 minutes, our server finally asked if we needed anything, and honestly, I told her to follow up on our order first. At exactly 6:50, we received two more meats--which were still not correct. I asked one of the staff if someone could change our grill because we couldn't cook our meat properly if it looked like charcoal. She then said that we should ask somebody else, "just ask somebody else or just ask a server. I'm the runner that's why. Who's your server?" I understand that she's a runner, but she could have tell anyone to change our grill. Our server was away unlike she claimed that she's just around, but did she even looked at our grill? After another 20 minutes of waiting, I told our server that we were ready to leave and that we'd just pay the bill. She asked if anything was wrong, like a typical server would, and I voiced my concerns as a customer. I understand they're busy, but I've been feeling more and more disrespected during my stay. Our server was extremely disrespectful. She kept nagging that she's around and that we should 'approach her'--she even said, 'Yeah, I did check on you and ask if you needed anything'--but only every 15 minutes! I forgot her name, but it starts with 'J' lol. I brought up this issue with the manager, who handled the situation well. Once the check was given to us, I immediately placed my card on the table and waited for them to come collect it. But then, our server came to take the check, and guess what? Another 20 minutes went by, and my card still hadn't been returned. That's simply unacceptable. So I went straight back to the manager, (who's at the entrance) and I told her that I had been waiting for my card for the last 21 minutes. $115 for one woo baesal, one japchae, one calamari, one deep fried Mandy and two drinks. Totally worth it, tsk! read more

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We went on Saturday 03/14/26, we waited for an hour which is fine because we knew there were hardly any places open due to the power outage and storm. When it was our turn, the hostess said the only place we can sit at was the bar. We had our 1 year old child with us and she told us we needed to figure it out and have our child sit on our lap as we ate. We weren't allowed to sit at any booths, she wouldn't give us a reason why.... She said if we wanted a booth we would have to come back another day. TOTALLY CRAP!! As we was trying to talk to her and figure out why, they sat the family after us at a booth.... She said the managers were busy dealing with other things and it would be a while before we could talk to one of them. We ended up just walking out and leaving. I'm still in complete shock and confused. I feel like we were targeted or something.... When we first got there to be added to the waitlist, she saw me my husband and our child, she even asked if we were gonna need a highchair. I hope management can figure out why she did this to us. read more

Haven't been to Gen in Aiea in about a year. We came on a weekday for lunch and it wasn't busy at all. We got seated right away and was offered to try the premium menu which included dinner menu + $20. I didn't even know they added wagyu meat to the menu and other delicious meats. Our server was great and definitely convinced us to try the premium menu. The food was delicious! My favorite from the premium menu is the premium marbling center cut marinated short rib. The marinated long bone short rib steak took a lot longer to cook but it was the best tasting as well, the meat was super soft it melted it my mouth type of soft and I prefer my meat medium rare so it was good with a little bit of redness to it. As for the wagyu, it was cut so thinly it was hard to judge if I liked it or not. It reminded me of brisket. I think if it was cut into thicker pieces you would be able to taste the richness of wagyu but it was ok. Overall I totally forgot how delicious Gen was and would come back occasionally. The morning team definitely had great service and made the experience nice. read more

Gen Korean BBQ House - Barbeque Near Me - Aiea, Hawaii