My experiences with the service department has slowly improved over the years. I'm reading through the recent reviews and I feel their pain. This is a good review for my service person, the rest of my comments you can take however you see fit. I would like to thank James Delucia for going above and beyond for me. This situation had the potential to be very negative, but James turned it around for me. I had a low tire warning that started alarming maybe 2-3 months after I purchased my brand new Sonata. I would bring my car in for regular oil changes and would mention the low tire light every single time. As soon as I pull off the lot or soon thereafter, the light would come back on. So, I went through the same song and dance for months and months. My tires were alright, but I was reaching 50,000 miles, so I decided to get all new tires. I advised the people who put on the tires that the tire warning was broken, so it would still be on after the new tires are put on. Two weeks later, it's time for an oil change. Once again, I mention the light, the new tires are noticed, and now the tire light warning is the main focus. The "Boss" pulled me aside and said that my warranty was voided due to the new tires...say what? That light was broken for many moons and I told them to fix it at least 6-8 times. The installation of the new tires didn't break anything, it was already broken. My past service documentation was pulled and there was no mention of the tire light, how is that even possible??? I had to go home and dig through my receipts and I found a receipt from July 2019 that specifically stated my complaint about the tire warning. Thank you James for understanding my frustration and fixing the tire warning light. Thank you for waiting for me to pick up my car. Thank you for your kindness. I wish everyone could be like you at Wolfchase, they need to take notes from you. I know that you said you were new, maybe that's what they need. James Delucia, you're the man!! read more

We wanted to lease a Hyundai Genesis; Hyundai USA had a special lease pricing of $329 offered on the lowest level Genesis for 10000 mile per year leases with $2999 down. We contacted the 3 nearest dealerships by email to request their offer for a mid-level version, so we expected the monthly payment to be higher than $329, but not that much higher. The Wolfchase Hyundai internet manager was supremely competent and gave a 10000 mile per year lease offer of ~$390 with very little delay. The other two of the dealerships said that they could only calculate 12000 mile leases and after much delay, we finally wrung an offer out of them by email/phone. One offered monthly payments of ~$430 and ~$620. These offers were on cars with LOWER purchase prices than at Wolfchase. Needless to say, we went to Wolfchase Hyundai to look at the car, and the internet manager had the car waiting for us to test drive when we arrived. He had numbers printed out for us, and when we request another lease quote on a lower model, he had the numbers for us in very little time. The salesman who demonstrated the car was very competent and not too talkative. We leased the car from Wolfchase Hyundai and the finance man ran through all the paperwork very efficiently. They took over the final payments on our existing lease vehicle; all in all a very fair deal. I recommend it as one of the best run dealerships that I have ever been to with a full complement of very competent people from internet manager, to salesman, to finance people. Absolutely a flawless lease experience. read more

Last week I had the pleasure of purchasing a car from Wolfchase Hyundai. From the start, they were organized, efficient, and prompt in their responses to me. When I contacted them through the website I really didn't expect to hear anything for 24 hours or more. Yet, I was able to get in contact with Jack Windley (I think the last name is right), the sales manager, right away by email and phone. When we arrived a couple days later to look at a specific car we got to work with Jill, who proved to be an amazing salesperson. She was informed, fun, professional, honest, efficient, and pleasant. It was a fantastic experience! When I wanted to check out the car stereo and turned the volume up quite loud, she just joined in and sang one of my favorite songs with me! Bonus! She made purchasing the car (A beautiful and amazing 2017 Hyundai Sonata Hybrid) easy and as stress-free as possible. Then, when she "turned us over" to the "paperwork/financial guy," Rico, he continued in the professional, efficient, and pleasant form that she and Jack started. He even went above and beyond to look into an extended warranty that truly checked all our boxes. To say I was impressed by Wolfchase Hyundai is an understatement. Nervous about buying a car? Head here. They have a beautiful mix of professionalism and comfortable atmosphere. So glad I took a chance! Jack, Jill, and Rico really came through! read more

My little adventure in the market shopping for my next car like this, sort of. On my birthday I said to myself hmmm.. maybe I just buy myself a nice little present. he he. :) I went to several dealership in town and out of town just looking or you can call it window shopping. Lexus,BMW,JAG just naming a few. Lexus of Memphis, Omg the staffs there look at me like ,you can't afford it, go away and look at him ha ha. I was there for 20 minutes so I said screw it. On my way home I passed by Wolfchase Hyundai. I said Yolo so I checked out their showroom. The showroom was gorgeous and clean. The staffs is very friendly and courteous. This is when I met this awesome person and we became friend. Her name was Jill Webb: great personality, helpful and awesome. She greeted me as soon as I stepped in the door and said let me know if you need help. I looked around for a little bit. She approached me again , we started a conversation and I test drove several cars. To make the story short I got a great deal on my new car/birthday to myself and made a new friend. To me in a world business great customer service is important. It can drive your business to success or another way to put is courtesy can go a long way. If you like saving moolahs,awesome cars and great customer service. Stop by Wolfchase Hyundai and Say Hi to Jill Webb. T. Nguyen read more

my name is jason owens and i just wanted to say when i was at a point in my life where i felt like given up a blessing in disguise came from one of wolfchase hyundai it was a monday afternoon i had just got off of work and my pickup truck broke down on 385 around 4 in the afternoon it was my second week at my new and much better job so i did not know what i was gonna do for a ride to work cause i knew it was the engine that went out older truck so i did somethin on the internet for a car loan with bad credit and ten min later i recieved a call from a ms. mary beckman who insisted to come in and let her see if she could be of help i really thought it was a waste of time being my credit was so messed up but with her kindness and great attitude she was able to easily help me i was driving a very nice car the next day thanks wolfchase hyundai and especially ms mary beckman for the help in insisting on me getting into a very nice used car i will recomend anyone i know to c ms mary or someonelse if not her for financing a car i have never been so pleased before even when i had a 1 credit and bought something new from a car lot she really did give me a new direction thanks jason owens read more

My wife and I were looking for a slightly/lightly used van/suv. We just moved back into town and all our cars were paid off. So we were not really putting much effort into what exactly because it was the holidays. Wolfchase (Rachael) was in contact with us for a few weeks. Sending us photos, updates and everything for what we may be interested in. We finally had a couple of hours before we were busy again on a Saturday night 12/30/17. We let her know we were interested in a couple of Vans they had but we only had a few hours. They showed us and got us in and out the door with time to spare for our appointment date with family. Overall I think we were in there about 3hrs...which you all know is lightning fast for any dealer. I literally saw Rachel and others jogging around to hurry. I know it was cold that day, but I could see them doing this when it's not so cold too. That's including walking in the door, finding our rep, test drive....dealing and settling. Then on our way with our "new to us" van. Excellent management and workers there. Everyone we ran into was very pleasant and professional. read more

I have to rate Wolf Chase Genesis, as these are my cars. I recently purchased a 2016 Genesis on line and did not go with the warranty issued by seller. Genesis of Wolfchase warranted my vehicle, after inspection, with a warranty and zero deductible not available with any other warranty company, at hundred of dollars less. This means that I will get the quality care for my car which I have experienced at this dealership for eight years. My 2013 Genesis has experienced wonderful care. A leased 2017 Genesis, leased from them three years, and they were wonderful in service to it and to me and my Wife. There is a service rep we know affectionately, as Jo Ann, who is the contact person at this dealership and she is fantastic with her personality, demeanor, and professional attention to us and ALL of her clients. My Wife and I love her, she is so genuine! Buy from Wolfchase, you will be treated right, after the sale! Most just want your money before the sale! read more

On May 8, 2020 I purchased a preowned Ford Expedition EL from "TJ" Jones via the phone/internet. It was an absolutely wonderful experience. We drove in from Arkansas. Upon arrival the vehicle was ready and prepped. The gas tank was full and a safety inspection had been completed. Upon checking the oil it was obvious that it had been recently changed and the tires looked new. It was obvious to me that the vehicle had been checked and serviced. I did note that the back wiper looked a bit old to me and TJ had service replace it immediately. I had arranged my own financing so the paperwork was completed within minutes and I was on my way. The gentleman in the business office was so pleasant. Upon my exit the sales manager greeted me at my vehicle and thanked me for my business. Everyone at the dealership was so professional and helpful. This is what a buying experience should always be like! Thank you to everyone in each department; Sales, Service and Finance! read more

I used to own a VW Jetta (pre-owned) which I regarded as a great quality vehicle for a middle class family. That car ended up being very expensive to maintain to the point of being irrationally expensive if there's such a definition. It also broke down with a suspicious frequency. The day I decided to buy my 2016 Hyundai Accent hatchback was a great day. The whole car buying experience at Wolfchase Hyundai was pleasant and I received a vehicle that matches my lifestyle and needs and is more reasonably priced to maintain. This good review also goes for the folks that work in the service department. Scheduling a service appointment is easy (I do it online); I know how much I'll pay upfront, and it's just pleasant all around. Congrats to Wolfchase Huyndai Sales, Finance, and Service for delivering such high quality customer service. read more

My experience with Mrs. Joanne is 10/10 because regardless of the changes that have taken place at the dealership she is always the same!!! She greets me with a smile, when I call in and she's extremely busy she will return my calls. I feel like things will be taken care of when she is handling my car. Even if the problem is not able to be taken care of that day she is genuinely concerned with it getting done and right as soon as possible. She has been taking care of my service needs for over 7 years and even when I have had to leave the car for days, I knew it was in good hands because she kept me updated. Customer service is changing so much however when I go to her I know I will receive top of the line! Thank you again so much Mrs. Joanne for ALL THAT YOU DO there at Wolfchase and for being YOU!!! read more

Who would purchase a car knowing that you would pay $60-$70.00 a week in gas for a Sedan? My experience with them is getting worse. If you are in need of a good dealership go to Car Max. I was told three and half weeks ago I would be compensated for the extra gas I had to pay for. Two and half weeks pass never heard a thing from Amy from Customer Relations. Called last Thursday I was told she forgot, Amy would call me back after speaking with Brandon. I call today get the same thing she forgot, Amy just sent an email to Brandon today. If you forgot how did you just send an email. You claim you would speak with him last Thursday. Lies started from the Sales Rep with Mary B, now its Customer Relations. Wolfchase Hyundai must hold a seminar for lies. read more

I HIGHLY recommend doing business with Wolfchase Hyundai... Just recently purchased a vehicle with this dealership! Excellent customer service in addition to great quality and value of inventory available! I needed quick assistance due to my time schedule and that's exactly what I got! One thing I dread about car shopping are pushy salesman but with Wolfchase Hyundai this was not an issue. I was assisted by Steve and Corey who contributed a great deal of customer service and took awesome care of me during my purchase! I still currently receive emails offering further assistance and support with any future needs! I don't plan on doing business with anyone other than them from here on out! OUTSTANDING place of business!!!!!!! Thanks again!! read more

Our buying experience with Joe Wilder at Wolfchase Hyundai could not have been better! Dare I say, enjoyable?? Joe is attentive, but not high pressure. His guidance in helping us choose the right vehicle for US, not necessarily the one the dealer wanted to sell, was so appreciated as he listens to the needs of his customers and puts them first. In fact, although we looked at several different brands of autos, Joe's demeanor and kindness is one of the reasons we kept returning to this dealership. Oh, and his knowledge of our new Tucson is nothing short of phenomenal. We look forward to returning to Wolfchase Hyundai for our maintenance needs and just maybe to see Joe, too? Great employee. read more

It was a pleasure working with Joe Wilder as I shopped for a used van. He answered the phone when I originally called Wolfchase; answered my questions; and quickly sent me a text with updated pictures of the van to answer one outstanding question. I had a checklist during our appointment and very much appreciated his patience and no-pressure attitude. After test driving other vans at other locations, I decided on this one. We were in the area and when I texted Joe to see the van again, he was very accommodating despite having another upcoming appointment. He even followed up a few days after the sale to see if I had any questions or issues. I highly recommend Joe! read more

Alex Franks did a great job from the beginning introduction of himself on the lot, to the departing time after the purchase and quick training on the high points of the technical things inside the car. Absolutely no pressure sales, just providing the facts and answers to questions we had during the process. I would recommend Alex as your personal guide to your next Hyundai, it will be enjoyable. I might add, I've had 5 vehicles from this dealership over the past years and the service has always been exceptional. Joanne in the service center is top notch! Ok, off to enjoy my new 2024 ride... Calligraphy, Night edition Palisade, varoom.... read more

Luca was extremely helpful and this was without a doubt the easiest and least stressful car purchase experience in my life. After 2 1/2 months of reading reviews, walking lots, asking questions and driving some vehicles I decided on a Santa Fe. I found two on your website, completed an online form and soon received an email from Luca. Two days later Luca was sitting with me in my new Santa Fe showing me the technology and controls. Luca and Tony Che were professional, and answered all my questions. I've already recommended Wolfchase Hyandai to several people and will continue to speak positively of my experience, plus I love my Santa Fe. read more

Mr. David is very professional, knowledgeable and personable. He listens and understands Customer Care and makes sure there is follow-up. Mr. David was not in a haste to get rid of me or discount my issue as "nothing." Until Mr. David came along, I was willing to trade in my car and go to another brand. It is because of the valuable customer service I received for my GV80 that I will return to the Wolfechase location for future services. It would serve Wolfchase well to allow Mr. David to act as a trainer to new hires (and those not aligned with company values); teaching them how to actively listen and be courteous to customers. read more

I came into this dealership not really expecting much. I had an older mustang that i just bought a few months ago, but had situations happen in my life that called for a larger sedan. I was extremely upside down, but the salesman and finance guy worked diligently to make sure that I got something that would help save me money, but also help make sure my family was safe. They were unbelievably friendly and helpful through the entire process. This is the SECOND car that ive bought from them, and it WILL NOT be the last. I refuse to buy from anybody else in the memphis area! read more

My 5 star experience was as a result of interventions by Chelsea. She was working the shuttle and did everything to fix the issue I had with getting my ride on time. She went above and beyond. Thats the reason I chose Wolfchase Hyundai. People are not perfect anywhere, but when you have people willing to stepup to the plate and make sure you are satisfied is a blessing. Thanks Miss Joanne. Everytime I called you were super polite, listened to my issue and try to fix whatever you can. Thanks again to the TEAM at Wolfchase Hyundai service department. read more