We found a vehicle online that we wanted to check out and it was here. Everyone was friendly and we…read moredidn't feel pressured. We were able to test drive the vehicle. The paperwork part wasn't too bad and didn't take too long. Our car sales man's name was Michael White and he was helpful. While waiting for the paperwork for the purchase to be completed, I learned about the business. It's family owned, started in 1950s by Ed Martin. It was bought by his daughter Kathy, and she and her husband, Mark, still own it. They have 10 locations in Indiana. If you appreciate a specific person, you can write a review on dealerrater.com Our finance guy, Casey Price, was also nice and helpful. They have this cool electronic board to sign the documents. I'd never seen anything like it, I was amazed. I loved the package deal they offer. Our purchase came with gap insurance, glass coat for protection of the vehicle, and lifetime warranty on the engine. Having a lifetime warranty on the engine is amazing. Inside was clean. They had a nice area with drinks, tea, water, and coffee. I would recommend purchasing a vehicle here.

Took the truck to check the transmission and service fee is 299 and to change a serpentine belt it…read moreanother 450 dollars. Do not use this place

Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with…read moreinformation. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa.

I used to love the service team at Ed Martin. The last two oil changes have me scratching my head…read more Yesterday I took my 2018 pathfinder in for oil change. 2 hours later they say it's ready and go over upcoming routine maintenance. I leave and about 2 miles down the road I hear an awful clanking sound under the hood like something is falling. I'm driving 55mph and the mechanics tools are falling from the engine bay off the road and bouncing up underneath my car. Six months prior I get a few miles down the road from leaving there and notice the car sounds funny and is accelerating oddly. I check under the hood and see where they left my air filter cover detached. Ironically a coworker I referred to them had identical issue happen to her. Ed Martin you have lost a loyal customer!

Buyer beware!! About 3 weeks ago I bought a 2018 Ford Focus RS with 53K miles on from these folks…read more It was represented in good shape and in running condition but upon receive the car it has been a disaster. It is costing me nearly $10K to fix the issues this car has including the steering rack, missing bolts to the sub (it had been replaced by the dealer with a cheap ebay knock-off that was actually defective), tie rod ends and more. Throughout the process the sales rep and the sales manager represent the vehicle as having been inspected end to end and as being in excellent condition. Now, to be fair the actual buying experience was very smooth but that just shows what con men they are. Truth is they misrepresented the car and all its issues and they knew it. You will find other reviews similar this this one. BELIEVE THEM. These people are NOT running and honest business.

This place is horrible and I would never recommend to anyone. I am a college student and i was…read morelooking for a new car, i found the 2017 ford edge online and decided to go look at it with my parents. when we got there i told them that i drive multiple miles a day and needed a car that is reliable. Matt assured me that this was the car for me. he said it had good mileage and it's very reliable. there was rust on the inside of the door he said they would fix it for us and have the car ready to pick up by Wednesday. we didn't hear anything from them all week so finally i texted and told them i would be down Wednesday to pick the car up. when i got there he told me that the car wouldn't be fixed until the end of the week, we took it home and decided to get it fixed ourselves. 3 days later the check engine light came on. i took it to a local shop and they wiped the code to see if it would fix it. a week later it came back on. every time i started my car the whole think shook violently and there was a water sound coming from under the hood. i took it back to find out there was a crack in my engine block and the coolant was leaking into the engine. the shop i took it to told me that this is a very easy catch when inspecting a car thoroughly. when i contacted Noblesville imports they basically wrote back that it was my issue now and there was nothing they could do. i now have to find a new engine that will well cost me $8000 or just be out the money and buy a new car.

I was looking for a used daily driver, and found the perfect car at this dealership. My sales rep…read moreKaren was very easy to work with - no pressure, organized, and attentive. After doing PPI, there were some minor issues with the car which they rectified ahead of sale. Marcus from the service department stayed on top of everything and made sure I was taken care of. The only reason for 4 stars is that there was a small hiccup with the financing fee that took a bit of time to resolve, but the dealership manager was very professional and made it right without hesitation, which I appreciate. Overall, very pleased with my experience here and happy with the car. I'll bring my business back here when it's time for a new car.

We are from Florida, staying in Carmel for the summer. Our 2025 Acura MDX has a recall notice for a…read morebrake issue. We called Ed Martin Acura to have the brake recall inspection done. They gave us a date two months from now! Really! Two months to get in for a brake recall notice. We called our local dealer in Florida and they could get us in next week. Terrible way to treat an Acura customer.

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

I love the friendly environment and lack of "salesy" feel when I come here. I regularly get my oil…read morechanged here unless I'm in Florida. I try to time it for when I'm In Indy because they are so much more affordable and trustworthy then the ones near me in Florida. They explain what the issues are and do not upcharge for unneeded services.

Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

I like using the service department at Tom Wood Porsche for my 2017 Carrera's repairs and…read moremaintenance. Seeing the same people when I go in helps me trust them. Shane, my service advisor this visit, kept me informed from start to finish and answered all my questions. When I got my car back, it was clean. With everything done correctly, I feel good about driving my Porsche the way it's meant to be driven. These guys are like my personal pit crew. Scheduling is always easy. I'll be back!

Shane, our service representative, takes great care of us. Attentive, respectful. Because of Shane,…read moreour cars are serviced in a timely fashion. Keep up the good work! G. Osborne

Angie Miller and the team at Tom Wood Land Rover were GREAT! Very different from my experiences in…read moreDallas, TX...I felt very welcome when bringing in my vehicle and was tended to right away and was made sure I was all set when waiting. I had brought in my Range Rover to replace a headlamp bulb and was pleased to hear how they address items like my headlamp being out as an "emergency" item, where they take care of those types of things without having to schedule an actual service - they want to keep us drivers safe. I have ALWAYS had to schedule a service regardless of how small, and was most times, not met with a very friendly reception at my former dealer... Glad to be here in Indianapolis and am so happy to have an awesome place with awesome people to bring my car! I am very happy and relieved since I love my car to death!

I would give Tom Wood Volvo zero stars if I could…read more I scheduled a service appointment for 7:30 a.m. Tuesday morning and was told the diagnostic work would be completed by the end of the day Tuesday or, at the latest, first thing Wednesday morning. Tuesday came and went. No phone call. Wednesday came and went. Still no phone call. I finally called the dealership around 3:00 p.m. Wednesday, and instead of receiving an update, I got excuse after excuse--poor leadership, new employees, staffing issues, and explanations for their terrible communication. I was promised that my service advisor would call me back before the end of the day. No one ever called. At 11:30 a.m. Thursday, I finally received a call--only to hear more excuses. The most unbelievable part? They still hadn't even looked at my vehicle. I politely spoke with the service manager and told him he had until Friday at noon to have my vehicle diagnosed. When I called at 12:30 p.m. Friday to let him know I was coming to pick it up, I learned they still had not touched it. Think about that. If you make a doctor's appointment for 10:00 a.m., would anyone expect you to sit in the waiting room for three days before a doctor even acknowledges you? Of course not. An appointment should actually mean something. What makes this even more frustrating is that this is the third time I've experienced poor communication and unacceptable service from this dealership. At some point, it's no longer a staffing problem or a leadership problem--it's simply the culture of the service department. If they had called me, been honest about the delay, and managed expectations, I would have been understanding. Instead, they repeatedly failed to communicate, repeatedly failed to do what they promised, and repeatedly wasted my time. I cannot recommend Tom Wood Volvo to anyone. If you value your time, your vehicle, and basic customer service, take your business somewhere else.