We recently took our 2025 Chevrolet Blazer to Fertitta Chevrolet's Collision Center due to hail…read moredamage. I'd like to start out by saying Terri Lilly, manager over the Collision Center, is a true asset to Fertitta Chevrolet. She was very reassuring that our Blazer would look brand new and to not worry. Well, we picked up the Blazer last week and Terri and her team did an excellent job! We're extremely pleased with the entire process. Her communication, professionalism and team were exceptional. I would not hesitate to highly recommend Terri Lilly and the Collision Center at Fertitta Chevrolet.

They had a used car listed for sale, but they actually weren't ready to sell it yet. Even after…read moreexhaling I was pressed for time to find my daughter a car, it took them over 10 days to divide they weren't going to sell the car until they made repairs and increased the price.

Lamarrah was incredible and the whole team was friendly and knowledgeable! Texas Direct auto was…read moreeasy to work with and made the whole experience practically painless... I wish my credit union had been as easy to work with!! (Eyeroll) I walked in about 4.15p on a Thursday evening and was out the door in just over an hour... I was given top dollar for my vehicle and the team was professional and friendly. I can't say enough about Lamrrah! She was understanding and funny and really provided incredibly customer service, which is a dying art!! If you're selling a car, I highly recommend Texas direct auto in league city !!

I was in the market for selling a 2005 Nissan Altima - Single Owner - 124000 miles. I would rate…read morethe car in the very good condition range with the normal wear and tear associated with bumpers and body cosmetics. There was also some upholstery cleaning that can be taken care of in detailing. I went to the Start Toyota - they offered ~$2700. This was the first quote and we did not want to trade-in for any vehicle that they had, because we didn't find any. We did buy another vehicle and were looking to sell ours now. Did not want to go through the private selling hassle because I did not have the time or the expertise to do this here. So, I asked my mechanic for options and he mentioned me to try Carmax. I was hesitant, because a family friend mentioned that they were the lousiest in the business, but I did give a try I went to Carmax; lousiest experience in car dealership ever. They were the roughest bunch of people that I ever dealt with. They survive because of the aggressive advertising. Was given a quote that was $2000 less than what Kelley Blue Book (KBB) average quote was ($3,381-$4,276). Discouraged, I asked the salesman from whom I bought my new vehicle. He directed me to a second-hand car salesman that he knew. That person offered $3000. Life happened and two months went by before I could find time to clean the car and call the guy. In the interim, I felt that I should get more for the car, call it a gut feeling..... So I chanced upon the Signpost when driving on the Gulf Freeway for Texas Direct Auto (TDA). It was the best thing for selling this car that I did. Loved dealing with Michael Ham and Jamicia Ware. Ambience was very calming. Wait was 30 minutes. Quote was hassle-free and quick. Rate was closer to the mid-range of what KBB gave. Walked out happy. Keep up the good work, TDA!!!!!!

I went to test drive a PorsChe the other day. Greg was so attentive and knowledgeable pretty much…read moretold me everything g about the car and what to look for when I buy them and spent a lot of time with me informing me. I ended up not buying the car but will be back and hope to do business with them in the future.

Greg had a large assortment of vehicles available for sale on his lot. I was looking for a…read morereliable, affordable vehicle and he had it. I was very surprised at his honesty, integrity and professionalism, a rare commodity in todays used car dealerships. Professional Auto Sales had all three in abundance! I found two vehicles I was interested in, and he was honest about both. I chose one, test drove it, had him contact the seller while I was in the office. I offered a price I was comfortable with and the owner accepted. I was off to the credit union to get a cashiers check. In the meantime he got it inspected and was ready for me to take the keys the next day. Five stars all around!

Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

Visited this store a lil while back. Dealt with Mike Pungitore.. he was super informative and mad…read morehelpful. There was a SA there that was a complete douche so like I get the lack of stars, but not Mike. He was amazing! Thank you Mike!!

I received great service from Mr. Chrstopher Branch, who was the only sales person of two others…read morepresent to acknowledge me upon entry to have my Mazda CX-5 serviced. He was welcoming, knowledgeable, and thorough in ensuring all of my needs were met throughout my appointment! He is a great asset to Demontrond Mazda and his excellent customer service skills should be the model for all Mazda employees to follow!

My 4th Mazda... came back to demontrond and my sales guy, Kenny…read more New [and second one] 2025 CX30 LOVE the wheels and the color

I had my 25025 LEXUS maintenance work done. Employee Latisha Brown has a very positive attitude…read moreThe work was done efficiently, correctly and timely. no hesitation on returning for my maintenance service in the future. Great staff. Thanks to Miss Latisha and Mr Garza service director. truly exceptional service experience.

We test drove a normal hybrid and a plug-in. They hardly have any pre-owned, both were 2026 modals…read moreand only a few days old. They did not have Luxury, only Premium Plus in both. I preferred the plug-in better both for milage and for the smooth pick- up. Melissa was very helpful, pointed out and explained all the special features of the car , the difference between each and so on. We are in the market for a good car, lets hope we can come back here to close the deal.

We had a great experience - ask for Christian or Nate. They were great to work with, and made the…read morewhole process a good one.

Big Star Hyundai in Friendswood, Texas, has a bad eputation. numerous online reviews flag severe…read moreissues like "bait-and-switch" pricing tactics, unexpected dealer upcharges, and exhausting, high-pressure finance negotiations. After they finished the sale they no longer answer calls, my car engine light and battery warning turned on after 2 days, I tried speak to the manager and it was the worst experience, people are rude, they just dont care after the sales is done.

Richard Fernandez made the process as easy as possible and was 100% transparent. I'd come back for…read morethat reason!

(Beware) Big Star Chrysler Jeep Dodge Ram…read more Webster, Texas 07/01/2026 - 07/02/2026 THE FEDERAL TRADE COMMISSION SENT A WARNING LETTER TO THE PARENT COMPANY AND THE DEALERSHIP ON MARCH 11, 2026, FOR DECEPTIVE PRICING. LOOK IT UP. THE PARENT COMPANY IS KEN GARFF AUTO GROUP Wednesday 07/01/26 Early Afternoon called Big Star CJDR and spoke to the salesman Jonathon Padilla. I asked about a 2025 Chevrolet Z71 Suburban that they had listed for $60,820.00 online with Carfax and on their Dealership website. I had also made an online inquiry. Stock Number - SR283775W VIN - 1GNS6DRDXSR283775 After speaking with Jonathon, he was going to check the availability and get back with me. I told him I could come out that afternoon to look at the vehicle. Late that afternoon Jonathon called me and asked if I was going to be able to come out and look at the suburban. It was around 5:30 PM and told him at that point it was getting late. He said that if I would drive the 1 1/2 hours that we would fill up my truck with a full tank of gas. I decided to go ahead and go look at the Suburban. It was raining hard and traffic was bad. I called Jonathon and told him it would be close to 7:30 before I could get there knowing they closed at 8 PM. Jonathon told me he had a family emergency and had to leave the dealership but he had given my information to a young man by the name of Kevin. When I arrived, Kevin met me in the lobby and said he would get the Suburban and pull it around. After 10-15 minutes he came out of the glassed in sale center with a young lady who said she was a sales manager. She said they had a problem. The Suburban was still in line to be serviced and the keys were locked up and they could not get to them. She said that I could look at it but I could not drive the vehicle. Luckly, they had left one of the doors unlocked so we were able to get inside the Suburban and look at it. After Kevin and I looked at the Suburban we went back inside where he printed off the Carfax report and the window sticker for the vehicle. I asked Kevin to get me a deal sheet with the out the door price based off the advertised price of $60,820.00. Kevin said he could not get a deal sheet, but that Jonathon could get it for me in the morning. Which I thought was strange since there was still a sale manager there. I told him to have Jonathon to put the deal sheet together and send it to me in the morning. I also asked about the missing running boards that were listed on the Suburban's window sticker. He said he would find out. Thursday 07/02/2026 I did not get any communications from Jonathon after that. I called his cell and there was no answer. I called the dealership 3 times asking for him and continued to get put into Voice Mail. I called a fourth time and he answered. He told me that he was checking on the running boards and the deal sheet and would call me right back. At this point my wife and I were heading to your dealership with intentions of driving and buying the Suburban. Jonathon called me back and said there was a problem. He said that the price had been changed now to $65,216 plus Document fees which totaled $65,441. A $4,396.00 price change. I checked the Carfax and dealer website, and it was still listed for $60,820. I asked him how this could happen. When I looked up the pricing history online it actually had the Suburban listed at $60,595. Now we have a third price. 06/30/2026 - 07/01/2026 bigstardodge.com (dealer) Used $60,595 6.6% 25,580 miles 1 days Jonathon apologized repeatedly. And said he did not understand what had happened. He said that he was going to have his Manager John call me. I asked to speak with the GM to get an explanation and Jonathon said he did not know who the GM was. I told him that I was pulling over off the highway into a parking lot and would wait for John to call. I never got that call. At that point we started to head home since I had my wife with me and going to the dealership was not going to be pretty. Later in the afternoon I received a call from a lady who identified herself as Erin. She said that she understood that I wanted to speak with the GM.