Over the course of two weeks, I called three times and stopped by during business hours to get a…read morechirping noise diagnosed and corrected. No one answered. No one was there. No one returned my calls. This business is close to me and I saw a couple of fairly positive reviews on the internet. I like to support local, so I was willing to try and chase them a bit to give them my business-- I hadn't established a local mechanic yet and really hoped they would be the ones. Unfortunately, their lack of response has ensured I will never try them. I went to Delgado's up the street. They answered the first call, got me in the next day, and fixed the problem. If anyone from Wons sees this-- the first step in acquiring new business is answering the phone when we call.

I have a vintage convertible and I'm so happy I have found WAW for any service it requires. Jason…read morereally knows his stuff. Moreover, he is patient in answering all my questions and explaining things very clearly. Last time I had it in, because it hadn't started a couple times, he couldn't get it to repeat the issue. But he showed me where the starter mechanism was and how to tap it in case it was sticking. He didn't charge me anything. I will be taking my car to him every time it needs work.

STAY AWAY AT ALL COSTS. This place is a shambles and a stain on body shops everywhere - never in my…read more25 years as a driver have I ever had body repairs done so incompetently and without regard to any quality assurance whatsoever. I came in with minor scuffing damage done by a sideswipe on the front passenger side, without any dents or damage to the headlight lens or any sensors. I was quoted an estimate to fix the car in about 5 business days - drop off on Monday, pick up on Friday. The first of many failed commitments as it took 11 days (including the weekend and Memorial Day, granted) to get the car back. The bigger problem is that as soon as I got the car, I noticed that the paint job was botched, with multiple (I counted 8 but there were more) pits on the paint that probably were paint bubbles that formed and burst during the rushed baking and curing process and then were completely overlooked during the (I am assuming nonexistent) quality assurance inspection. When I brought this up to my rep's attention, the pattern was established - still friendly and prompt, but complete failure to explain what happened to cause the pits, why the QA process was skipped over and to involve a supervisor immediately. The "apology" was basically "Sorry about that, but don't worry, you have a lifetime warranty on the repair" - words I would hear over and over again as you will read on. So, what can a guy do but arrange to come back to the shop, drop off his car and get an Uber home (which I paid for myself round trip, mind you - the shop never offered a reimbursement). The redo of the repaint took two days and then I finally had my car fixed completely! Right? Nope. This time around - having my trust in this place shot already - I do a very thorough inspection and yes, the paint APPEARS fine (although I wouldn't wonder if they skipped the primer this time and I have perforation rust in a year or two but time will show). HOWEVER, the wheel arch trim - which has to be installed brand new each time that car panel is repainted - is noticeably loose and popping in and out like a badly attached denture (don't ask how I know) at the mere press of a finger. See above for the already familiar process of how the shop handled this - the rep saying (second time in a row) "Sorry about that, but don't worry, you have a lifetime warranty on the repair". Still friendly and prompt, but complete failure to explain what happened to cause the botched adhesive, why the QA process was skipped over and to involve a supervisor immediately - at this point to apologize to me personally over a second failure in a row. Fast forward another few days (the part had to be ordered and painted in advance again) when I drove to the shop to have the trim piece removed and the new one attached. This time, it APPEARS to be fine, and so three weeks later and two failures later I finally had the car body work completed. Not only are these the only two examples of a failed body repair I have ever experienced in 25 years, but the repeated failures of the repairs and the lack of any QA - especially the second time when this should have become the focus of a manager's attention - are unforgivable. Final thought - when I mentioned this ordeal to my trusted rep at the service center I go to, he said he recommends to his clients to skip this shop, as they do the worst jobs ever and frequently show up with cars taken apart that they do not know how to put together again. Yikes. To recap - STAY AWAY AT ALL COSTS.

Our Q7 was rear-ended. Crash Champions was proactive in their follow up once we got the quote, and…read morewere easy to work with. The work was done to a high standard (they don't use OEM parts) and the walkthrough at the end was thorough. Fun fact, you can't pay for the work over the phone, you have to go into the office in person.....welcome to 2001 ! However, once we got home, we realize that the brake light is full of water. We go back to Crash Champions, and they take responsibility and promise to fix it. Great! Nothing happens for a week so I call back, and then they actually order the part. Nothing happens for another 2 weeks so I call back at the part arrived and no one called me. It was at this time that I explained that an apple magsafe charger was missing from our car during the first service. I chased twice about this to get an answer, which ultimately came back as 'we aren't responsible for items in your car'. It's just a $60 charger, but the polarizing experience between being able to bill our insurance company, and then our experience of them making good on problems they caused, on their own dime......VERY different.

They scam people by saying they can't replace lifetime guarantee brake pads (even though they get…read morethem for free). So they'll charge you for new lifetime guarantee brake pads and not provide any warranty info, so they'll charge can keep on charging for free parts, and the customer keeps on paying even though an honest mechanic would never charge for that. They chose not to respond to our Better Business Bureau complaint. Avoid this place completely.

My father backed into my car on Thanksgiving, and I was calling the next business day in the…read moremorning. Grand Auto Center was the first to be able to get me in. I wanted to get my car fixed ASAP with the Christmas holiday and probable winter storms around the corner. They were great at answering my questions and getting my car into the shop in a timely manner. I was able to get my car right before snow hit before Christmas. Thank you, Grand Auto Center!

Belmont Auto Clinic was a lifesaver for me today!! I was very upset to find out I had an…read more(extremely) flat tire this morning. After a very kind bystander with a compressor aired it up for me (he's also a lifesaver!), I searched for a place I could take the tire to have it looked at. I noticed Belmont Auto Clinic had great reviews, so decided to take it here, and I'm so glad I did! Tony and his crew member took a look at it right away, found the culprit (a pesky giant nail), and patched it up. They also did it free of charge which was so incredibly kind!! Tony and his shop are very neighborly, and I really appreciate their kindness during my rough day today. The reviews are great because they really are great! I will definitely be back (:

I love this place so much! Tony treats us like family and always gets things done in a timely and…read moreprofessional manner. He is always upfront about pricing from the get-go and there are never surprise fixes. He even had one of his guys come out and jump my car (I live super close) and bring it to his shop for repairs so I wouldn't have to pay for a tow company. Very honest and hard working guy. Love supporting a Chicago small business like this.

Earl and Oleh did a great job from start to finish managing the relationship with the insurance…read morecompany, keeping me informed of the progress, cost and ultimately delivered my car back to me museum quality. Thank you team Perillo.

Wow - talk about the worst customer experience and rip off I think I've ever had…read more - Tried to speak to manager to understand why my repair would take 8 weeks; she was supposed to call me 7 times and literally never called me back (Amanda) - It turns out two of those 8 weeks was insurance company waiting for simple photos from the repair shop - promised me a loaner car because my insurance coverage of $3,000 hit the cap and I had to come out of pocket $1,300 because of their delay. Over two weeks never provided a loaner. Amanda the manager was supposed to reach out to help me; called her every day and she called me back zero times - insurance company was waiting on simple photos for 7-10 days which caused above delay. I kept talking to insurance, they kept reaching out to Perillo....zero response. I was about to buy a new BMW from perillo but would never do business with them again. ....collision repair needs a serious change in customer service. Many thumbs down

Great place, great prices. Reliable mechanics who won't take advantage of the fact that you're a…read morewoman. They've saved me lots of $ after using them for a second opinion. I wouldn't go to any other place.

DO NOT TAKE YOUR CARE THERE! read again! I dropped off my…read morecar because when turning the wheel there was a cracking noise. Milton the manager, told me the struts needed to be replaced. They kept my car for 3 days. When I picked it up, the sensonr lights for ABS and steering were on, there was a squeeky noise from the tire and the car was not drivable. The mechanic rushed me out saying just bring it back tomorrow. Which I did only to collect my money from the shity job they did. I took it to a different mechanic the diagnost is that the sensors were broken, the knuckle was missing and the CV Axel was dislocated. I had to spend more money in parts that were not broken and time. Of course Milton has not answered the phone ever since or my messages. PLEASE DO NOT BRING YOUR CAR THERE! SAVE YOURSELF TIME AND MONEY.

We'd been customers for over 12 years with several cars, the service used to be fantastic and…read morefairly priced. Something has gone terribly, terribly wrong. This last experience has been horrific - please find somewhere else to go. We don't drive much and had a car worth only $5-6k. They destroyed the engine, then charged us 4k for a new one, and then the new one seized within 100 miles of driving. They then promised to "make it right" while our car sat there for months. They never did. They still owe us at least $609 (while we should have sued them for $6-8k, and still might, we got all of $700 for scrap metal for that car) and they've ignored numerous requests for payment that they'd promised me many months ago. This place is a nightmare, seriously find somewhere, anywhere, else to go.

Came in for an impromptu fix when I had a bad oil leak. The owner and the team worked diligently…read moreand collaborative with my dad and I throughout everything! I came back a week later, as directed, for everything to be checked on. I needed another quick tune up, which they did for free! Service that goes above and beyond!

I recently purchased a Lexus, and brought it to McGrath for routine maintenance. I'll save you the…read moresuspense - service here ain't cheap. My oil change costs $110 (a tad higher than Jiffy Lube lol) and doing what I consider normal stuff (e.g. flushing hoses, replacing various fluids) can give you sticker shock. Now that I've got that out of the way, let me tell you about the service. It was TOP NOTCH from the moment I called to make the appointment, to when I brought in the car, to when I paid. As several people have mentioned, the lounge is very clean and comfortable. But I wanted to return home as the repairs were lengthy. Lucky for me, McGrath provides a round-trip Lyft if you live within 5 miles of the shop! Overall I'm pleased with the experience and will return when my baby needs additional work

I came in for a new tire after hitting a pothole, I was having a hard time reaching them the day…read moreprior but Frank the service manager was very helpful once I arrived. Turns out the number on Google was incorrect which he said he will correct. My service advisor Daniel got on my claim for my tire replacement right away. Their customer service was excellent and they made it a smooth experience for me. THANK YOU SO MUCH DANIEL AND FRANK!