Before the upgrade I was already obsessed with Genki's, love the location at Maui Mall esp. if you wanna hit up the movies before or after some sushi. Best place to go on your 1st date (that's how my hubby sealed the deal on our relationship, lol) Now onto the review for the renovated Genki's: -I love how they made it more roomy -the booths are now more small (can only fit like 2 people on each sides) -I am a lil disappointed that the table is a lil bit crowded with things (keep in mind the table is small too) -they should put the menus away now that they have the tablets for each table & counter to order -there's 2 bullet trains (top & bottom each side of the tables) holds 4 plates each -the waitress/waiters still have to manually count the plates for the bill Overall it's fun & the sushi is made to order now that the conveyor belt is no longer in the picture. read more

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I love genki sushi! This location got way better on their overall sushi for quality and quantity. Most days are better than others. The only downside is service. There are the really good workers and the so so ones I cross my fingers I don't get. Definite go to spot! read more

Literally stood outside the door for 15 minutes. First in line. How annoying, I get it you busy. But how genius wud it be to just put a sign in sheet at the door so all these people are not standing in the hot sun read more

Great for a quick bite, its the fastfood of sushi so don't expect it to be as good as your typical sushi restaurant. I gave it 4 stars because its almost, almost the same price as a expensive sushi restaurant. (No clue if that make any sense) read more

I do believe in second chances and this time around was a whole lot better then my last visit here. Upon entering we weren't greeted, customers arriving after us weren't greeted as well. We waited a few minutes to be noticed and was sat quickly afterwards. It was a few minutes after being seated a server came to take drink orders. As we waited for our drinks we had already submitted a few orders. Waited about 5 minutes before our first order arrived and I noticed we weren't given any chopsticks or wasabi dishes. It took a few more minutes to get the attention of a server, but we were finally able to get some eating utensils! I was pleased with how quick our orders were arriving and the items we ordered weren't missing ingredients also that's a big plus! The food was great!!! Really big improvement from my last visit! Still need to work on better customer service, but, I believe this place will get back to the way it used to be! Way to go!!! read more

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Pretty sure Genki improved its service and food quality because there's no way this place is a 2.5 stars. First of all, the ordering system is super innovative. They have iPads for each person to order their sushis and other dishes. A bullet train then delivers you the sushi and you take it and tap the confirm button on the iPad. It's super entertaining and adds so much to the dining experience. The sushis themselves were pretty decent. The soft shell crab was fresh and delicious, so were the ika and ikura gunkans. I really enjoyed my meal as well as the wide selection of dishes available. Can't really find anything to complain about the service. I thought the servers were pretty attentive and constantly refilled my tea and asked how we were doing. Location is great, too. Genki is right in the Maui Mall so there's plenty of parking, as well as shops to browse if there's a wait. Overall, I had a great time eating at Genki. The food was pretty solid and there's plenty of choices. My only complaint is that they didn't have uni and that their rice to sashimi ratio is a tad high. Other than that though, great place to go eat delicious sushis! read more

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This place takes a very long time to give out their orders. I understand there is a conveyor belt, but I don't know how long those dishes have been out so I like to order my food. It was not busy when I came in today but it took an extra 15 minutes between each thing I had order + refills of my hot tea to get my food. The servers didn't seem very interested in speedy service, just talking story to each other today which was unfortunate and they didn't seem very competent either. If you have a lot of patience and a good immune system (fish doesn't always seem fresh) you can come and eat here but you're better off just buying sushi from Safeway or Whole Foods. read more

We always enjoy our sushi from Genki. Love that we can order online and easy pick up. Can also have it delivered with doordash.

It was a middle of the day break and needed a Haircut and some lunch and then back to work. I went to Genki Shushi because I pick items for the Conveyor belt right away. Sadly the sushi belt was full of fried food items and very little actual fish based sushi. I had a fired Salmon Cheek that really fatty in Good Way. I had the same thing broiled and salted off island for better result. The salad and California roll were a ok. The service on this visit was good they offered to special order me items off there menu and they kept my teal and water glasses filled. This place is best for small groups and want a really casual meal, Their better quality Sushi at the Whole Food a few doors down. read more

TBH I don't know why we still come here because through the years the quality of their service and food hasn't been that great... And I'm speaking of majority of the Genkis in Hawaii. This particular place, service was okay. They were quick to take orders but getting our food took awhile. I noticed that they took away two of my favorite items off their menu: chawanmushi and fried smelt. There also wasn't that much food on the conveyor belt! Coming here was such a disappointment. read more

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Like the food but service is horrible. You can tell they dont want to be there and really take their time waiting on you

First let me say that I have been to Japan twice and while there I have gone to a few sushi trains, and with most things in life. You get what you pay for. i have also been to Genki at least a half dozen times since moving to the island. And just like it is in Japan these are not high end sushi joints and there not intended to be. They are meant as fast & affordable alternatives. Is it the best? NO Is it good? YES is it cheap? YES Will I go back? HELL TO THE YA!!!!!! Why four stars? Because this place it's exactly what it's suppose to be. A simple, fast, cheap, no frills sushi train. :) You don't pay for a Honda and expect to drive home in a Ferrari? You don't buy a ticket to fly coach and expect to sit in first class? So don't go to a sushi train style sushi shop and expect top notch sushi. It just isn't going to happen. Tho sometimes you can be surprised. The spicy shrimp tempura roll here has a great flavor and I order one each time I go here. I love sushi and the quality of this sushi is what I like to call Grocery Store sushi. The quality isn't the greatest and it may have been sitting around for a while before you or some one else picks it up so it may not taste fresh but it's fast, and affordable. read more

I love Genki! The ipad ordering is do much better than the old conveyor belt. Everything tastes much fresher, and the bullet train makes me feel like a kid. I love the spicy salmon, deep fried salmon and squid, spicy tuna, and black pepper ahi rolls. I use plenty wasabi and copious amounts if ginger. Servers put in less effort with the automated ordering, but I guess I don't go there for service. If you want authentic sushi, do not go here. If you want cheap, fast, local style sushi, this is your place. read more

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So, we go and check in. We can clearly see that there are 5 open seats at the bar. The person tells me the wait is 55 min. I ask, even if there are seats at the bar? He says yes, fast forward 20 min....seats still empty, and we're still standing outside. Awesome customer service Update*** 20 min later-seats still open read more

Genki Sushi - Empty seats at the bar. - Sushi Bars Near Me - Kahului, Hawaii

Delicious sushi, fresh fish and always a fun experience. Who doesn't love ordering on a touch screen and having your order arrive on a conveyor belt? Great prices as well. read more

Been a couple of times and it's near the movie theater. The thing that first attracted us was the conveyor belt sushi. Came in and they greet us as we walk in. Sometimes there's a wait but not usually in front of conveyor belt. They even have a jar for wasabi. So you can customize how spicy you like. The background music is fantastic. Another location in Lahaina which we might go to since this ones closing for remodeling soon. read more

Genki Sushi - Sushi Bars Near Me - Kahului, Hawaii

WARNING!!! POLICE CAME!!! WARNING!!! -One of the worst customer service experiences of my life. Walked in to see 4 employees standing along the back wall chatting. Waited for minutes before being acknowledged and seated. Ushered to an unclean table only to request a cleaner table. From there I placed my order. Once my order arrived I requested for a bowl for soy and wasabi. I wasn't acknowledged and when I requested again, then continued to talk among themselves and said, "we'll be right with you!" After a few minutes of not being helped I impatiently got up and fetched it for myself. Still waiting for them to bring it to me! Now 15 minutes and counting! I decided to eat only 2 of the plates I ordered and left. Was willing to pay for 2 plates when I wanted 8! Hawaii's worst eatery -------- UPDATE!!! POLICE!!! POLICE!!! -Result, I ended up deciding not to pay because they were going to charge me for all 8, which was roughly $50. I ONLY TOUCHED 2!!! Their policy dictates that any food once ordered must be paid for, regardless of any disagreements...I.e. poor quality, untouched, etc. Since I ordered 8 plates, 8 plates needed to be paid for, even though I was clearly upset and not happy with this service and only ate 2 plates. I explained that I felt unfairly treated, and the customers service was awful. The manager responded, "sorry, you still need to pay!" I said, no I will NOT pay for poor service and food I haven't TOUCHED. So I got up and walked out, where I was pursued for over half a mile. Police was called Remember employees are NOT police! It is not for them to play police and pursue someone out of their establishment. So not only was I unfairly treated, I was also pursued and tormented while waiting for police to arrive as they would not let me leave and stood behind my vehicle. All while being filmed. ALL BECAUSE 2 plates were eaten, and I wouldn't agree to pay all eight! End result, the police listened to both sides and tried to have us work something out. It was very fair. Another employee/manager talked with me and He apologized about the situation and how I felt I was treated. He agreed to wave the meal and hope I would give this establishment another chance. Unfortunately, that was a traumatic event! NO PERSON SHOULD EVER FEEL CRIMINALIZED FOR BEING TREATED UNFAIRLY AT AN ESTABLISHMENT! I hope that no one EVER experiences what I had just went through. read more

Genki Sushi - Fetching for Wasabi bowl resulted in this... - Sushi Bars Near Me - Kahului, Hawaii

Looking for amazing seafood while on Maui? This isn't it. If you want to live it up with some really fresh and flavorful seafood in Maui you should look for poke, not sushi - try Tamura's or the Kaohu Store. That said... what this place lacks in quality it makes up for in value. For Maui it is quite affordable, and the tablet style ordering makes it fast too. I only gave three stars because the food quality is mediocre, but I felt I got what I paid for (in a good way!) and will be back. Genki Sushi is a great quick and cheap meal if you're in the mall already - but it probably shouldn't be something you go out of your way to get if you are looking for a special vacation meal or craving some high quality sushi. read more

Bring a iron gut and patience. Wait time for1 item was 17mins. Rice and spam, came out cold and cardboard. Kinda sketchy sending food back for replacement. If you want good sushi, I don't think this is the place. read more

Received our order via DoorDash. Hot food was hot. Cold food was... warm. Small portions looked much different than pictures. In person may be better. I was expecting a lot more from Maui. read more

No urgency to please customers. Customers service low standards. Need help asap. Aunties taking there time. Poor management training. SOS

WORST Genki experience EVER! need lots of improve in customer service, quality of product, consistency in taste, delivery in a timely matter. The seats were too high and very hard which made it uncomfortable. We are life time Genki Sushi customers ever since they opened their doors in Hawaii hers ago. We patronize many different Genki Sushi locations across the state at least once or more a month. We are very familiar with the menu items as well as the taste and presentation. We were visiting family on Maui and decided to go for a late lunch at the Maui Mall location in Kahului. We were told it's the only location on the island as the Lahaina store closed down. There was no waiting line like most locations because of its popularity and good food. That wasn't the fact at this location. We patiently waited to be seated although half of the tables were empty. We were seated at a booth and to our surprise it was hard benches and very high which made it difficult for our feet to touch the ground. SMH! Once we were seated we immediately looked at the digital menu and placed our first order. 2 plates inari, 2 plates spicy tuna *no onions, 1 fried squid combo. Typically we prepare our wasabi and pickled ginger while we wait for our order but there were no small sauce plates or chopsticks. When our order came on the bullet express we had to wait while we flagged down a server for our necessities to eat our lunch. We received everything except for the fried squid combo. The spicy tuna came with green onions although it was ordered without. The sushi was skimpy and not like other experiences we've had at other Genki Sushi locations. 3 fried squid combos were delivered to the table behind us although we had been seated and placed our order 15 minutes prior to them being seated. We checked the screen to make sure the order was placed and proceeded to flag a server down for help. She said she would check on it. We continued to order 1 tuna bomb but unfortunately the presentation and taste was not on point. We finally got the "Fried Squid Combo" but it wasn't a combo. There were only squid rings drenched in oil. We told the server it wasn't the correct order and may we please have the combo. She said that's how it came which is not our previous experience when ordering that item. Besides the table behind us had received 3 combos with legs and rings. The server took it back and never returned to our table. 10 more minutes went by and no fried squid combo in sight so we flagged down another server and cancelled the order. Feeling very disappointed and still hungry we lost our appetite and did not order anymore items. Not sure if it's lack of training, short staffed, low moral, but when your in the service industry the customer compensates you on the quality and service. I really hope this location improves and becomes it has so much potential. Food for thought...It starts at the top. read more

Genki Sushi - NEVER RECEIVED IT LOOKING LIKE THIS‍ - Sushi Bars Near Me - Kahului, Hawaii

Pros: -We're very familiar with Genki on Oahu -Friendly and attentive employees -Lots of parking at Maui Mall -Tasty food -No waiting like on Oahu Cons: -None! read more

Oh nooooo.... I was really craving sushi today (2:15pm on June 14th, 2018), and I've been to Genki sushi before and it usually hits the spot.... but today was a completely different story... I used their new ordering system that employs the use of ipad devices to order. Within 3 minutes of hitting send, I had 3 plates of food in front of me: salmon, hamachi, and tamago. While this seemed suspiciously fast, upon closer examination of the dishes... I noticed that all of the plates were dirty with various other substances that were not part of the dish. I alerted the staff, and a manager came to assist and agreed to bring me back sushi on clean plates. She promptly returned WITH THE SAME FISH. She just placed it on different dishes. I'm utterly disgusted by the experience, embarrassed for the restaurant, and upset that someone like this still has a job at this place. read more

Great great place súper efectivo... Fast great taste fonnytrain services for the food A must to try for the e experience read more

As far as kaiten-zushi (aka kuru kuru sushi), or sushi-go-round places go, this place is all right by me. I usually come with a group of friends. The staple spicy tuna sushi is our favorite always. My all time favorite is the spicy scallops! A thing about sushi-go-round places is that you CAN NOT expect restaurant type service. Places like these are more related to izakayas [snacking places like in Japan]. You can order from the menu or just grab off the conveyor. ASK for your drink or when ordering. They can not read your minds people! Genki Sushi around the nation are different from region to region. So naturally the taste will differ slightly from region to region. I have been to the ones in Japan and I have to say the Hawaii ones are pretty close in taste. Only the NW Pacific kaiten-zushi comes in close also. I'm sorry to say but the ones in California have a slight metallic "tang". I'm just saying. I don't mean to offend. If you feel for sushi and want to "hang out" with friends Genki Sushi is a good place to consider. read more

Genki Sushi - My two favorites! Spicy maguro [tuna] and Spicy scallops! - Sushi Bars Near Me - Kahului, Hawaii

Service was junk. The workers was rude and was no help when items we ordered was missing from plate. Food came out late. Will never come back here again.... read more

Glad to have found this near my hotel. Had my usual natto and spicy tuna. Same goodness as the Ala Moana location. read more

Good for lunch upon arrival if u also stop by Wholefood instead of Costco. The track delivery of sushi plate was really fun for kids. Nehru and rolls are pretty decent. Flip side was no beer and wine and sake for adult!! read more

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Ordered online with the Genki app. I got what I usually get when eating there. Made the order at 11:45am to be picked up at 1:30pm. Plenny time to prepare ahead. Got there and had to wait back outside for another 15 mins because they were "preparing it now" read more

I ate the salmon sashimi and sushi like 2 days ago.. and now I feel very sick about it. I do not recommend them. waiters forgot about our drinks and utensils. The touch screen menu was glitchy. the little trains stopped mid way to us when it was our orders, other table had to keep giving our order. The soy sauce,Ginger, and wasabi tasted very old. the ginger jar was never closed ever since I went there as a kid. The ladies were very rude and were mad about a $10 tip we gave. One of them rolled their eyes at me when I asked for an extra straw,forks,and chopsticks. They dont wear gloves either and touched the top part of my fork. read more

I always loved coming to genki's but it's been awhile. I just visited a week ago & order two things off the special menu and waited about 20 minutes before bringing it up to a waiter/waitress that it hasn't came yet. I work at a restaurant and i know something's happen, maybe their understaffed or busy but at this time there wasn't a lot of customers & 5 workers just standing around. So I asked a worker to check if they started on the two rolls & when he came back he had told me they haven't started it.... I was shocked so i told him to forget it and we left. I came back (to give them another chance) with a party of 6. Everyone got their food but me and my boyfriend ordered 1 roll each and never got them. I didn't bring it up to our waitress because i was irritated and she was very nice so i didn't want to be rude especially because our party was loud. But i don't think i'll be visiting in a long time or again to be honest :// read more

Entire staff was chating in the dining room while all the customers waited outside in the heat 15 minutes after they were supposed to open.

Mysterious fishy concoctions on a conveyor belt! Weeee! First time here so maybe I'll update after my morning glory. You can order too, if you're not into surprise surprise. Friendly service, family atmosphere and convenient location. read more

Genki Sushi - Goku status. - Sushi Bars Near Me - Kahului, Hawaii

This Genki location no longer has the conveyor belt to grab plates from. They have recently upgraded to the bullet system and I'm glad they did! Food definitely comes out faster. Although, I do suggest that you order your fried selections first, as they do take longer to come out than everything else. They are not taking orders for their underground menu... yet. Hopefully soon, cuz I'm craving their Mauna Loa roll. I may say that although the food comes out pretty quick, I had to dock a couple stars due to their service needing some help. Some of the servers need an attitude adjustment. I don't know & honestly don't care if they're busy, overwhelmed, etc, this how retail businesses are. Get your ish together, put on a smile (a fake one if you have to) and do your job. I'm sure checking on my plain tofu that I ordered & have been waiting for, for 10 minutes, isn't that hard. I notice that some of the employees have become more lazy since they renovated to the bullet system. They also need a sign in the area where strollers are to be kept. After I got settled down with my baby in her travel system and ordered drinks, a worker (with an attitude) told me that I couldn't have my stroller next to us. Mind you, the person who sat us never said anything to me. I asked her where shall I put it and she wanted me to leave it unattended, out of my sight, against the glass window. As uncomfortable as I was with that idea, I took my baby in her car seat, the accessories that are attached to the stroller & took it back to my booth. I then noticed that she sat another family that had a stroller and again, waited until they got settled to inform them that the stroller needs to be placed by the glass window. Anyway, their service may need some help, but the food will always make up for it. read more

Rude. We didn't even get seated. I just bought a much needed fresh large cup of coffee in a closed container from Whole Foods and thought I'd also try this restaurant. Lady took a look at me and said "I'm not going to seat you with that cup of coffee. Throw it out". Come on, what is a grown ass woman going to do to you with my full cup of coffee? I said "No". I just bought it! She said, "Then you can't stay". I said, "Then I'm not staying". You lost a customer, you lost that customer's family, you lost my friends as future customers and my dog isn't visiting you either. Maybe this was fate saving me from food poisoning anyway! read more

I have been coming to genki again recently and have been happy with my visits. The place smelled good and the food was great for the price. I leave feeling satisfied with my visit. read more

Good value. If you have kids that like sushi this is a great place. My 7 year old loves this spot.

It's so bad the rice was hard and they yelled at us just because we're teenagers they didn't ask us if we wanted anything and we had to call them over to get bowls they made sure we payed and kept a close eye on us and we felt like we were being watched the entire time. I understand that people have ran out before but that doesn't mean that they should be not be able to treat us with good service. read more

I'm reviewing this based on the new and improved remodel. So we waited a few months until after the excitement of the new express trains died a bit. Let me tell you - we don't believe that's possible :) They are every bit as charming as you imagine! Once seated, there is a tablet to place your order. The nice thing is that the illustrations are well lit and realistic. You can even customize (no sauce, no onions, etc.) We still carry baby wipes with us, so I DID wipe down the screen first :) You can place 5 item orders at a time. I think that's so the shuttle doesn't get overloaded too - plus dang - slow your roll! (No pun intended) I feel like having the direct shuttle makes it so that the items are fresher and preserved the integrity of the food. (NO TAKE BACKS!!! LOL) Super duper fun - if you order certain items you get to play a slot machine game. We won a collapsible frisbee!!!! Overall, bigger improvement comparatively. The decor and seating is much nicer. Faster service. Only weird part, the pay and hostess stands are right next to each other so it gets a little clustered at times. Give them a(nother) try!! read more