Joan and Daniel came out to snake my sink and install a new pop up assembly for my drain. Joan walked me through the issues and gave me multiple options to resolve the problem at different price points. Daniel had the work done in about an hour and my drain is great now. And if something goes wrong, I'm covered by a 14 day warranty. I recommend Genteel plumbers if you have a larger issue that will require multiple hours to fix, or have a persistent issue and want to benefit from the 14 day warranty to ensure the issue is resolved, but unfortunately I believe their flat-rate structure is not well suited to quicker fixes like the one I needed and that as a result I massively overpaid today. That's on me, I suspected and chose to allow the work to just get it over with, but in the future I will instead reach out to someone advertising an hourly rate for these kinds of issues. read more

Genteel Plumbers was fantastic. I had a major shower leak at my investment property in San Francisco, and they came out quickly, diagnosed the issue, and got it fixed before it turned into an even more expensive problem. Their communication was excellent throughout the entire process, which was especially important since I wasn't on-site. Professional, responsive, and easy to work with. Highly recommend! read more

Great experience! We called this morning after the kitchen sink stopped draining, and Edgar was out in a matter of hours to fix the issue. He explained our options and took care of the issue. He treated our home with great respect and left it cleaner than when he showed up! Highly recommended. read more

Edgar does great work and is up front and clear about costs and options. Genteel is always my go to for plumbing work!

Genteel has always been responsive and easy to work with whenever we've needed them (3 times over the past ~5 years, completely different things). We've had Edgar for the past two visits and he explained our options well, then did a prompt and professional job, and left things clean when he finished. read more

Joan from GENTEEL Plumbers rebuilt our shower valve and fixed a leak. He was polite, professional, and did excellent work. Highly recommend!

I had a leak at the base of my toilet. I was able to get an appointment quickly, they kept me updated on the expected time of arrival which really helped me plan my day, explained all of the repair options thoroughly and worked quickly and cleanly. read more

Excellent service as usual from Genteel Plumbers!! We use them for all of our plumbing needs. Their Customer Service is amazing. Their Technicians are Professional, Highly Skilled, Knowledgeable, Respectful, and Tidy. They have previously cleared our drains and replaced our water heater, with long lasting results. Today, their Technician, Joan(who previously cleared our drains and replaced our water heater), arrived early/on-time, during our scheduled appointment window. He provided us with a fair and reasonable estimate, for the services that we requested, along with a detailed explanation of the costs and services that he would be providing. He changed out our upstairs and downstairs bathroom faucets. As well as changing out the shower head and drain system of the downstairs sink. Excellent work! He also went "Above and Beyond" when it came to customer service by changing out an old, corroded, galvanized piece of steel pipe, that he found while changing out our 1/4 turn shutoff valves upstairs, with a clean brass piece. He also cleared our downstairs bathroom sink drain. A+++ Service all around! I would highly recommend Genteel Plumbers for all of your plumbing needs! Thank you, Joan and Genteel Plumbers for giving our family "Peace of Mind" and protecting us from unnecessary damage and costs! read more

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I have used the same plumber for many years, but then he moved away, so I had to find a new one. I found Genteel plumbers online because they had very good reviews. It was very easy to schedule with them and talk to the company over the phone and also via text message. I found them very responsive, which made it easy to coordinate. Edgar arrived on time, and made the whole process easy and seamless. Often times I think the best service is where you don't have to think about it too much. It just flows really well and that's the experience I had with Edgar. He explained what he had fixed and what may or may not happen if something is not fixable. He also gave me some options on what I could change in the future. I'm really happy with my experience and I'm glad that I have a new plumber to call when something comes up. read more

My water heater was kinda going kaput, so I called Genteel Plumbers about my options. Joe came out to go over details and any potential issues. I ultimately decided to replace the thing, and he and Dan came over to install a new tank, some valves, and ducting. They did a fantastic job. And no hiccups, thank goodness. Very professional and did the job as they described. I've called them before and I think they are very fair and up-front. Genteel Plumbers are good, and I recommend! read more

Amazing and efficient service. Edgar came out and was able to fix my problem same day. He was very professional and knowledgeable. Overall they were very communicative. Highly recommend to anyone looking for plumbing repairs. read more

I had a great experience with Genteel Plumbers. They fixed my garbage disposal incredibly quickly and maintained excellent communication throughout the entire process. Highly recommend them for their efficiency and professionalism! read more

Very professional knew their job extremely well ! prices were reasonable and same day service ! They've done work for me in the past standards are still at 100% read more

Joan was great and was clear on the issue and estimate. The job was not an easy one but he was quick and happy doing it. Highly recommend!

Edgar was very knowledgeable, courteous, and polite. I would definitely use their again.

Genteel and Joan, specifically, were fantastic. It was a seamless process from the start with clear text communication and updates, all the way through the service where Joan went above and beyond to complete a full bathroom sink and kitchen garbage disposal repair. Highly recommended! read more

Genteel Plumbers is committed to doing jobs right and to having satisfied customers. I called them to fix some plumbing issues with our clothes washer (both the hot and cold lines were coming from the hot water heater). They sorted out the problem but when they went to turn the main back on, it wouldn't come on. Turns out the main line under the driveway was deteriorating. So they pulled all their available crew to come to our house to do an emergency main line replacement, which involved digging a trench in the driveway. Mind you it's mid-day already and we are leaving for a vacation the next day. They worked as efficiently as they could to get everything finished and just before dark (probably 8pm since this was early July) they drove away. I was incredibly impressed with their workmanship and dedication to getting the job done on our deadline, and they were so kind and respectful. However, the speed with which they had to work meant that they couldn't put much time and attention to the driveway repair. So I mentioned a few months later that I wasn't happy with the driveway and they agreed that it wasn't their best work. I said it wasn't urgent so anytime they could come repair it would be great. Then early this week they called and said they would repair the driveway. Two days of work later it looks brand new. I will use Genteel Plumbers for all of my plumbing needs in the future. I've never experienced a company so committed to customer satisfaction and all around they are incredibly kind, skilled, and quality people. read more

Joe came to replace the garbage disposal and found that the pipe was corroded at the wall and floor level. The pipe was over 50 yrs old. Joe had to brake thru the floor and replace the pipe that runs thru the crawl space under the house. Thank god Genteel Plumbing had extra plumbers to come help. This became a huge job. Thanks to Joe, Daniel and Heron the job was done on the same day. Ive used Genteel in the past and will definitely use them in the future. Another job well done by them. read more

Daniel and Edgar did a great job replacing my hot water heater and explaining the warranty options and services covered under that warranty that Genteel Plumbing provides. The job is neat and clean. read more

These guys helped me out big time!! After several main sewer line back -ups, Genteel Plumbers were able to feed a camera down the pipe to see why. An electrician hammered a grounding rod straight thru my main old clay pipe that connects to the street. They were able to dig it up, cut out the bad section and replace it very fast. They completed everything in a timely matter as I had airbnb guest arriving soon. Never had a problem after. read more

This is an amazing company. They go above and beyond for their other people I have had a very positive experience with them. And I will definitely recommend them to all my friends and family. read more

Great service from Edgar. Quick and easy and successful. Same day fix and no more leaking

Personable and professional. Made suggestions on future maintenance and diagnosed another issue while on site.

I wasn't happy with the previous faucet (Delta) and he installed a Grohe . Daniel from Genteel was awesome. They stand by their Satisfaction guarantee. read more

We called Genteel to service a kitchen sink leak (fixing another plumbers work) & a second slow draining sink. Same day service. Thorough & highly competent. This was our second service from Genteel and although not the cheapest option we are certain that our money was well spent. read more

The service I requested from Genteel Plumbers was a problem with our bathroom sinks, and they responded very quickly, scheduling for the next day. The crew that came was very fun. Joe, Edgar, and Daniel specifically were professional, clean, quick, gave me options to solve the problem, and also fun to have around the house while they were working and setting everything up. I highly recommend them, and if you can, go talk to their AI dispatcher! read more

I had an issue with my toilet not flushing through. Called Genteel Plumbers and was able to get an appointment within a few hours which was awesome. Joan and his partner dropped by and diagnosed the issue and provided me with some options for the repair. They performed a hydro jet pressure cleaning of the main pipes and that unclogged the issue. I had a great experience with Joan/partner and both were courteous and professional. They completed the job fairly quickly and I will definitely recommend Genteel Plumbing for any plumbing issues. read more

For our water heater maintenance, Edgar (our plumber) was courteous and professional and completed the job in a timely and efficient manner. He also went through some informative options for future maintenance and repair, should the need arise. Very happy with the service, I highly recommend Genteel Plumbers. read more

fast response was able to change out hot water heater and under two hours very reasonable price great value

Showed up, did the work, management responsive. Replaced gas shut-off valve and water supply shut-off. read more

Great customer service. The best prices out there and was able to the work the day. Reliable, friendly, and amazing service. Would recommend to friends and families. read more

Genteel Plumbers did an outstanding job with fixing a leaky pipe that was causing considerable damage under my sink. Heron came to my house, the workspace is tight and it was a little warm today, and he did a tremendous job. Thank you Genteel Plumbers! read more

Daniel arrived quick and was a very efficient and timely plumber. completed the job fast and was sure to emphasize if I had any other problems to call read more

I had a plumbing emergency (toilet fill valve busted, tank not filling) and Genteel was the only company willing to send someone out the same day. They charged a $200 emergency truck roll - actually reasonable in SF. The quote they provided on the spot was unfortunately much higher than I expected ($500 additional on top of the $200 to reinstall a toilet fill valve, total $700) so I somewhat tearfully declined the service. I took another three hours, watched hella YouTube videos, dug out some old specialty tools, pulled a couple muscles, and did it myself. In the process I learned that a skilled and informed plumber could have done the work in 30-45 minutes. Since I did everything out of order, and badly on the first try, it would up taking me five times as long. So why five stars? Because they refunded the emergency truck roll the very same day meaning they charged me nothing at all. I considered this a kind gesture. read more

I had a toilet that was not flushing and filling properly. Technician Joan Leyva diagnosed the issue and gave me a few options to repair or replace the toilet. After choosing to replace, Joan & his assistant completed the work efficiently, and to my satistaction. The cost was more than I expected, but the peace of mind hopefully outweighs it. read more

We have been very happy with Genteel. They are very responsive and always show up on time. Their staff is extremely courteous and professional, and they provided me with a free estimate of a variety of services at different prices. The tech who came out, Joe, was really patient and explained to me the variety of services and helped me decide what we needed, and let me know about the 14-day guarantee. I recommend them if you need fast and reliable service. read more

These guys are the best. They always do a fantastic job. This is the third time I've used them and they do a great job and don't leave a mess. read more

Genteel plumbers consistently comes through for me, and Ive been so impressed with their customer service. 5 years ago they installed a new water heater when my old one leaked, and they did so immediately so I wouldnt be without hot water. Every year since they come by for free to flush the water tank to keep up the maintenance. Recently, the water heater gave me an error code which I was able to resolve with some tinkering. When I called them, they offered to replace the water heater for a brand new one, at no cost. Just to be safe. I feel like Ive gotten so much value out of choosing Genteel plumbers, and working with them continues to pay off in great service. read more

Wow! These guys are truly professionals. They were SO responsive and kept me in the loop on when they would arrive and what they were going to do before they did the work. David was the technician and he brought Yannik who was new. We needed to remount and reseal our guest toilet to the floor. They did the work quickly and it's good as new. They even answered my other plumbing questions and didn't try to upsell me on other services. They are pretty pricey (total came out to ~$500) but there's a one year warranty on the service. And I really appreciated their communication and reliability. You can tell they are passionate about their work, and I would use them again in the future. read more

I want to give a shout out to Genteel Plumbers. We recently had a plumbing emergency and they responded promptly. Their plumber Daniel was professional and friendly, as was their back office. I will definitely use them again. read more