Chris was great. Took time to listen to me and took the time to help me the best he could.

1) Residential 40 gallon water heater installed without a building permit. 2) The pilot assembly had to be replaced after 2 years because of the reckless installation. 3) No warranty because the standard residential unit Magic Plumbing installed is the cheapest unit they had in their van. 4) A 3 unit building with washroom should have had a 50 gallon commercial water heater installation with an expansion tank. 5) One photo shows the corrected drip leg (black fittings) I had to install. read more

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I live in one of those older San Francisco buildings with delicate plumbing and even an old tankless toilet. When my toilet suddenly stopped flushing properly -- it took three flushes just to clear a piece of toilet paper -- it was a true emergency since I only have one bathroom. Magic did get me an appointment quickly and the tech arrived on time. But he called asking where he should park... which felt odd. He drives a service van around San Francisco all day -- I'm pretty sure that's not something I should have to figure out for him. He quickly diagnosed that I needed a new flushometer, said he'd buy the part, and come back the next day. He did come back with the part, and here's where things went downhill. I paid him $900 upfront, had to leave for an appointment, and showed him how to lock my door behind him. When I came home a couple hours later, the door was bolted but not actually closed -- meaning my unit was left unlocked. And worse, the toilet worked exactly the same as before. No improvement at all. I had left him my phone number and told him to call if he needed anything. Who charges $900 and just leaves without confirming the repair even worked? I called the office, and they said they'd send someone out that evening. I waited three hours, and the same tech showed up. This time he said I actually needed a whole new toilet -- another $1000 -- but he'd give me 10% off since I'd already paid $900. That made no sense. I told him I needed to think about it. My husband suggested getting a second opinion, so I called Advance Plumbing. They came the next day, diagnosed the issue properly, and said I needed both a new bowl AND new piping inside the wall -- which Magic never mentioned. They replaced everything the next day (even coordinating the water shutoff with my building) and charged just $1000 for the entire job. If Magic had only replaced the bowl, who knows if it would have actually solved the problem.. So I called Magic back asking for a refund for the flushometer I paid for that didn't fix anything. The manager, Pablo, started out nice then he quickly got a little aggressive on the line, and kept saying they "deserved a chance to fix it." But why would I trust someone who already charged me $900 and didn't fix anything (and thought I might not notice)... with a second chance? That logic was apparently lost on him. They eventually agreed to refund half of my $900. Honestly, I think I should have only paid for the part, if anything, but I was exhausted by the entire toilet fiasco and took it, so as to move on with my life. Bottom line: I do not recommend. read more

Paid $3,000 for a basic 50-gallon Bradford White (RG250S6N) water heater install. No permit pulled. No expansion tank installed (which is required by code in SF). They didn't offer any real warranty. The water heater itself costs $800-$1,200 retail, and the job took 6 hours max. That means they pocketed $1,000+ for vague labor with no itemized breakdown on the invoice. Before install, they tried to switch us to a cheaper unit from American Supply, which they admitted gives them a labor credit--so they benefit, not you. We had to insist on getting the Bradford White unit we originally agreed on. The scheduling? A complete mess: * First visit window: 12-2pm, then last minute they say 10am * Promised install at 9am, then said 11-1, then showed up 1:30pm * Claimed delivery at 10am--didn't happen I sent them 5 clear photos of our setup, and they still insisted on sending someone out "just to look," which turned into an in-person upsell session. It was all about locking us into their pricing without transparency. No clear explanation. No itemized costs. No accountability. Do not make the mistake I did. * Get multiple quotes * Ask for part numbers * Confirm permit and expansion tank * Ask if they benefit from installing certain brands I've attached screenshots, the invoice, and a photo of the actual unit. Please don't get finessed like we did. A job like this should cost $2,000 max. read more

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We recently used Magic for a main drain remove and replace job. The people were very communicative. While the quote was a little higher than others, they told us exactly what was happening. They even discovered there's an underground stream that made the replacement of the main drain more difficult I cannot understand why the city did not require new home builders to replace the main drain made of ceramic that can crack where there's an earthquake. If you have any plumbing requirements, give Magic a call for a quote. They will do a good job. read more

Magic Plumbing - Digging the main drain for removal - Plumbing Near Me - San Francisco, California

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Have had multiple services throughout the years and the most recent is a shower and toilet fix. And since my electrical outlet was next to the tank, Chris (I always request him) suggested looking into a washlet (bidet), and since I had been contemplating getting one for a long time. I decided I'd like to get the washlet on my own so I can research and see it beforehand and he recommended Excel Plumbing Showroom. So I bought the washlet from Excel and scheduled Chris' return for a few days later (to complete the other fixes & washlet installation). Everything went smoothly & quicker than I thought it would. Magic Plumbing will continue to be my plumber of choice as long as I live in the city/BA. read more

Magic Plumbing - Toto S7A washlet purchased from Excel Plumbing & Showroom. - Plumbing Near Me - San Francisco, California

I had a great experience, with this company, beginning with the dispatch Natalia, then with Pablo, the crew that they sent 3 guy that knew their stuff, it was an amazing, experience ,they did a really good and clean job, they kept me informed, step by step, their concrete guy was great also, did an excellent job. I would give them 10 stars if I could. read more

I will never hire them again. I wanted $2k ladtvyear on their inadequate and incomplete plumbing work, only to have to pay another plumbing company to do the job right this year. Never again. read more

Having inherited a family home in need of much TLC, I've had my share of repairmen come and go in the past year. Of the many repair experiences I've had in so short a time, I can easily say I received the most excellent service from Magic Plumbing. Jeff was quick, honest, efficient, thorough, conscientious, and just kind. He was totally transparent, which made me feel safe and even empowered as a homeowner: he explained what he was doing while he was doing it, how everything worked so I understood what might've malfunctioned, and even showed me how to clean my reusable filter without hiring a guy (which I surely would've done otherwise). I can't sing Jeff's praises more highly. If I need to call anyone about plumbing or heating, I'll call Magic for sure--and if I can request Jeff specifically, I most definitely will! read more

Because of a recent kitchen remodel and persistent allergies we were advised to have our ducts cleaned. Apparently it's not something that needs to be done routinely - but in our case the remodel tipped the balance. Magic Plumbing went above and beyond to get the job done around my time constraints - and did a great job. They sent Jeff over to assess and he explained their process very thoroughly so I knew what to expect. The technicians who arrived today knew their stuff and did a superb job - it took about 3 hours. They showed me the kind of dust that was extracted - it's an old Victorian, the ducts had never been cleaned. Plus, they pointed out that there was a great deal of dust high up behind the decorative molding, and doing away with that would also help with allergies. All in all, a seamless and satisfying project to check off the list! read more

I needed to have an old floor furnace removed, and Alberto from Magic Plumbing did a careful and complete job. He was very knowledgeable and easy to talk to, and he answered all of my questions. I'm glad I found Magic Plumbing! read more

I had one good experience and one bad experience. Good experience: They installed a garbage disposal. Bad experience: We scheduled an appt to snake my drain; they claimed their technician's truck broke down so we scheduled for the following day and they also blew it. read more

Jessica was really rude during our call. She called me by the wrong name and when I attempted to correct her she brushed over it and I asked her to confirm my name she wouldn't. She kept repeating that she heard me and refused to call me by name. Eventually I said I wasn't interested and was mid sentence and she hung up on me. I called back and she answered and hung up quickly. I called back again and said I did want service but wanted to be respected and called by my correct name she said I was trying to give her an English lesson and she had other things to do and was sorry I was bothered by her not calling me by the correct name. I said a mean thing and hung up bc she was rude - sorry. read more

Pros: Immediate and friendly responses, with a quick follow-up to schedule an onsite assessment. Super communicative, and did a wonderful job of clearing out our woefully blocked tub drain. Cons: The only reason I gave 4 instead of 5 stars was the cost; they were expensive! My usual plumber was unavailable, so I went with Magic Plumbing based on their many positive google reviews. They did a great job, but at $580, they were about $300 dollars more than my usual vendor for the same thing. My husband took the appt. and accepted the cost, I would have declined. Conclusion: If cost is a non-issue, then i definitely recommend - they were nice, responsive, and efficient. read more

Anthony and Jeremy are both extremely knowledgable, and have done excellent work for my home. Jeremy helped me repair a vapor-locked sump pump, which was in a very tight and difficult to access location. Anthony performed a thorough inspection on my pipes, and spotted all the parts that needed to be repaired and replaced. I've worked with several other plumbing companies in SF, and none compare to quality and care I received from Magic. read more

Jeremy Baldwin from Magic Plumbing is excellent. I've had him out on two occasions at two different properties to work on sump pumps. He's very knowledgeable on pumps and knows about all the pump model numbers as well as pros/cons. He's also very honest in how much things will cost and whether you need something done or not. Plus, he's also super friendly! Thanks Jeremy! read more

I cannot recommend Magic Plumbing enough. My old water heater stopped working and on the same day that I called, it was quickly and seamlessly replaced. Anthony J. was friendly and very helpful. He walked me through what he was doing and why. He worked quickly and even stayed late to make sure that I had running hot water. The service was amazing. Highly recommend using their service, and ask for Anthony!! read more

The service was fantastic! I contacted them late in the afternoon and they came the next morning. The gentlemen were respectful and so helpful. Our water heater went out Chris explained how the repair may or may not work. I opted for a new water heater due to age of the current one. It was neatly placed and secured. The price was fair for replacing the water heater, adding copper piping and securing for earthquakes. I highly recommend them! read more

I called magic Plumbing to repair my running toilet. Anthony was the plumber that was assigned to the job. He fixed the issues with my toilet Anthony did an excellent job 5 stars. Thanks Juster Collins read more

We got our new water heater installed. Our technician Alberto Alegria is very friendly and professional. He answered all my questions and provided great service. read more

EDIT: Updating my review after they reached back out and we finally got the issue resolved. Our shower had a leak and we called magic plumbing, they took a look and said they just needed to look for the part. I called 2-3 days later, they were still looking for the part. Another week and a half passes, I haven't heard anything at all, I call back and there is a note on my account, the operator is able to tell me that they don't have enough information to find the part and they need to come back and take my shower completely apart to figure out which part is needed. They come back, take the shower apart, and in doing so actually break it worse, so now it is not usable at all anymore. They tell me they have enough info now to look for the part, and they'll be in touch tomorrow. Next day no call, I call back, still looking for the part but they'll call me the next day. Repeat a few more times, until it's been nearly a week since they took apart the shower, and still no word about this part. Delays are one thing, but up until this point they had told me that they would call me back the next day probably 5 different times and they had not once called me back. They also use some kind of answering service at certain hours, so many of the times I called, I didn't realize it but I wasn't talking to anybody that even worked at the business. The person answering said they would leave a note, but it seems like many of those notes were just going into a black hole and nobody ever got them. Finally I think my case got escalated to a supervisor, he was able to find the right part, and once I talked to him he actually started calling me back proactively over the next few days when he said he would. A few days later we finally got the part installed and the shower is fixed. In the end, no complaints with the results, but it can be absolutely impossible to get a hold of any of the people actually involved with your case, due to how their phone system works. So be ready to be very persistent if you decide to work with them. read more

Our 2nd time relying on Magic Plumbing in the last 5 years - Big thank you to Khaled Alkenni at Magic Plumbing, for replacing our leaking iron drain pipe in the basement today. Khaled was very efficient, courteous, and informative about solutions. Aside from fixing a leaking iron pipe, he also cleaned out a clogged section of pvc pipe down the line, and braced the pipe assembly securely in the basement ceiling. Highly recommended. read more

Unfortunately a mixed experience for us calling Magic Plumbing to unblock a toilet: Positives: - Quick to speak with someone - Plumber arrived fairly quickly on a Sunday, within agreed time window, and we received regular text message updates - Did not charge (since wasn't able to unblock the toilet) Negatives: - Wasn't able to unblock the toilet - Flooded the bathroom floor by flushing the blocked toilet too many times - Didn't clean up - Was not careful with the snake, and chipped the porcelain inside the toilet - Was generally not careful to avoid scratching the wall and adjacent bath tub when resting / moving tools - The cost would have been $315 to snake a toilet (if successful) which is expensive Overall: - The quick response was good for an emergency situation - However the problem was not fixed, the work seemed sloppy, the plumber caused some damage, and left a mess - Would recommend finding an alternative (better) plumbing service if available read more

Plumbing is a relationship. This is a good relationship. I called them in July when the dishwasher line was off and they cleared it up quickly. My garbage disposal went out over the holiday. Got Alberto up here tonight and he fixed it by resetting the breaker and didn't charge me. That's amazing service and I will never call another plumber in San Francisco again. read more

My original appointment was from 9-11 but they called that morning to say between 11-1. I called at 1pm and they said he would be here in 15 minutes. Called again at 1:30 and they said the guy took a lunch break and would be here by 1:45. He finally showed up at 2:30 and then took an hour and a half to replace a garbage disposal. My landlord is the one who hired them, so I'm not sure how much they charged him, but I told him not to hire them again. read more

Called the company to clear a clogged drain, they called back within 20 minutes to schedule an appointment. One hour later they arrived and took care of the issue. Very prompt and thorough service. I will definitely call them again next time I need any plumbing services. Also price was very reasonable. read more

If the owner sees this please give Bernard Marino a raise and/or a bonus. He was very professional and clean. He took great pride in his work. Cleaned up more than he needed to. We also had a very nice conversation about life while he was working. If you ever call Magic plumbing I would definitely request him. Thank you magic plumbing for the same day appointment. Came through in the clutch! read more

Hard to explain what a great job the whole team did helping out our household in a pinch!! Fastest response ever, helping limit our leak and water lose as well as damage to the house! Extremely efficient management and operating procedures ...got in , got out, problem fixed and at a fantastic price !!! Entire staff was professional and I am recommending them to anyone who needs a plumber!! Thanks y'all read more

Very unorganized and unprofessional. No call no show. Very disappointed and a waste of a morning. Do yourself a favor and call another company. read more

Used them again last week, and they're so reliable and straightforward I want to recommend again. The owner Paul is a good guy, and the office Mgr Shawn very responsive and the plumber Chris is an expert no nonsense person who got right into the best smartest, practical fix for my messed up kitchen sink drain pipes. Great job guys! read more

Expensive and did not resolve the issue. After the first rains this year we had them come over to unclog the main drain in our house. They came, did what they said they could, but mentioned an issue finding which line was really the main drain. Still, they charged me an arm and a leg (two to three times what others had quoted me earlier). I used them on the recommendation of my general contractor, and paid thinking I was paying for a quality job. Now the next rain has come. The garage is overflowing with sewer water, so are the showers on the bottom floor and the toilets. And so are the downspouts. Obviously they didn't solve the issue. But they did take my money. What a disappointment. I'm calling them now in the hope that they will finally fix it and not charge me a cent more. One might dream. read more

Our furnace for 20+ yrs after 4 repairs over that time we decided it was time to replace after it died once again. We contacted Magic for an estimate and they gave me one right away over messages through yelp and a phone call and a visit to our home. The estimate over the phone was fairly close to the estimate on site which was higher since the new furnace had to cover our large home compared to the older one. Process took 2 business days. Jay Gamble was the installer who came. Very professional work and very clean and a quick 2.5 hrs. The furnace they installed along with the thermostat is heating our home pretty efficiently it seems. Would recommend these guys for your HVAC and plumbing needs. read more

We had a gas leak in our property (rental units) and PG&E turned off gas. I called them and they said they would be there the next day (this was late at night) before 12:00 pm. At 2 pm I called as asked where they were the guy said we can't come until tomorrow (over 24 hours). He proceeded to give me crap about how busy they were and that no one promised they would come. I disagreed and said forget it. I called another company that was there in 1 hour and found the issue. As soon as I hung up a guy from this place called me back to say that he had overheard the conversation and began to try and "make it ok" in other works MANSPLAN to me WTF I will NEVER use them they are unprofessional and rude!!!! Also THIS WAS A GAS LEAK and they should have RESPONDED IMMEDIATELY!!!! read more

If you're a big fan of Nintendo, then you'll love Magic Plumbing! Back when we revealed the Wii during E3 2005 (then given the name "Revolution"), I was scared because I had no idea how the public would react to such a radically different idea of a motion control-based console targeted at more casual audiences. At that time, the GameCube was still marketed towards more hardcore Nintendo gamers, so the general populace had less of an idea of how impactful video games can be. Long story short, I got gassy. The toilets at that show were dreadful, constantly breaking down whenever I had dump my Reggie load into that porcelain oval. But, we decided to give our friends over at Magic Plumbing a call and they were off to the rescue! The toilet was unclogged and patrons of Nintendo could poop once again! Thank you guys, Mario would be proud! Also, don't forget that Pokémon Sword and Shield editions are now in stores only for Nintendo Switch! read more

Magic Plumbing - Plumbing Near Me - San Francisco, California

Magic Plumbing provided prompt, quality service within a matter of a few hours from the time I called to schedule a visit this morning! Our very old disposal was leaking, so Adam provided 2 quotes, one to replace the p-trap and a second to also replace the disposal. We opted for the latter and Adam completed the job within the hour. We will call them again next time we have any plumbing needs in our house. read more

Seriously, this is one of the best experiences I have had with a plumber - Pablo and I corresponded via email regarding my particular need. He was transparent about the type of work needed and even gave me recommendations on a nice replacement faucet for my kitchen sink. Total scope of work included installing a reverse osmosis kit and replacing the faucet - Mike and Ryan were my plumbers on the day of installation. They texted me a half hour before their arrival and were at my house within their appointment window. They greeted me with smiles and walked me through their work - part of the tank for the reverse osmosis kit did not fit under the sink so Mike was able to adjust the work and use a portion of my other cabinet to accommodate the whole kit. They were thorough in their work and finished in less than two hours. I will definitely be calling them again for any work that I need!! Thank you, gentlemen!! read more

Professionals, arrive on time, and with a great "problem solving" attitude. Most importantly, happy employees who really like their company and love what they do. That means a lot! Thank you!! read more

Magic Plumbing - Repairing a leak in the bathroom ceiling. Perfect!! - Plumbing Near Me - San Francisco, California

I had an appointment where they suggested the time and they didn't show up. I had to call in for them to tell me they couldn't make it. It's not easy arranging to be home during work hours so this was inconvenient and unprofessional. read more

This review is long overdue. We had called magic plumbing two previous times and though they were really expensive, they got the job done (even though they had to apparently replace an entire toilet once because they couldn't reach a certain spot, even though the toilet was fairly new and working well) We had to call them a third time for a leaky toilet in a different bathroom and all they had to do was replace a fill valve. We checked the cost of the exact fill valve they had on the invoice online and it was $18.99. The line item they had on their invoice for the same item was $439!!! Even including the labour cost, that is an insane margin!! On top of the $439, they included another line item for a 'general plumbing inspection of visible fixtures' which was an additional $225!!! This was just 'part of the process', not something we had explicitly asked them to do. Our entire bill came up to be a whopping $650+ to replace a part that cost $18.99 online. Do yourself a favour and check the cost of the items on a magic plumbing invoice to compare before paying it. Or best yet, avoid them altogether if you want to save your money. *Edit* the part that was replaced is now leaking again in less than a year. So not only is the price more than 35X the cost of the part, the quality of the work is not upto par and will need to be redone within the year! read more

I have had several plumbing issues and I contacted Magic Plumbing. They are indeed live true to their name. Everyone I encountered with was "magic"ally helpful and professional. Team that answers the phone and coordinates appointments are the sweetest. We had Ryan as our technician and he was beyond helpful, he walked me through everything and explained in detail. His professional demeanor combined with his care and passion for what he does truly reflected on his work. I highly recommend Magic Plumbing, they are dedicated to their customers and they do an amazing job with very reasonable pricing structure. Thank you Magic Plumbing and Thank You RYAN!!! read more