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    Pinnacle Plumbing

    5.0 (36 reviews)
    Closed • Closed

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    Response time

    20 minutes

    Response rate

    100%

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    Reviews With Photos

    problem solved!

    Luis from Pinnacle Plumbing was a superhero yesterday! My basement hose bib failed and would not shut off (!), so the main water supply had to be shut off to stop it. Main water supply shut off? On a Saturday afternoon? Yikes!!!- who to call? I opened a yelp project ticket cause I didn't feel like calling around to tons of businesses who are not open on the weekend- (which is understandable)- or businesses who might not even want the job. I uploaded a picture and stated it was an emergency and sent my request off to the Yelp plumbing universe! When you do this, you get immediate responses but only Luis's reply really understood the urgency- (others asking me what does your schedule look like next week?). He stated via text message (based on my photo), a reasonable estimate range. Since he was local doing another nearby job, he said he could come by within a half an hour, which included stopping off at the store to get the exact part! Luis did a fast clean job, explained the details of the repair and I was super grateful I found this competent empathetic *415 (area code) plumber! Problem started and was solved on the same Saturday afternoon!

    Service plug

    My center patio drain was back-up from the water coming from the kitchen drain pipe. I call Pinnacle Plumbing and spoke with Luis, Technician. He said he can come over the house in a hour and half. Luis clear the clogged drain in less than hour. I call other plumbers and their price quote was $385.00 - $400.00. Pinnacle price is a flat fee of $225.00. I ask Luis to replace my plumbling underneath the kithen for a small labor charge. Luis is a highly experience plumber who work with attention to detail. Luis inspected my patio pipe and kitchen pipe. He recommend to replace certain section of the pipe to help improve water flow and prevent food and fat build-up. The price quote for the upgrade is reasonable and fair. Pinnacle is a reliable company that you can trust. Luis is the owner of Pinnacle. Pinnacle is not a big plumbing corporation. Pinnacle Plumbing is my new plumber. High Recommedation. Steve N

    These guys are great. I sent a few pictures and I could tell right away they know what they are doing since it wasnt a staight forward project with old SF pipes. They completed the project in 15 minutes and at the price they quoted. He also tighted my kitchen sink and replaced parts in my toilet tank. Highly recommended! Thank you Pinnacle.

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    2 months ago

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    2 months ago

    These guys were wonderful--professional, easy to communicate with, tidy, quick, and skilled. Highly, highly recommend Pinnacle Plumbing!

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    7 months ago

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    11 months ago

    It was a 5 star experience with this business - quick easy communication and friendly guys!

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    1 year ago

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    4 months ago

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    10 months ago

    Thanks Luis and Camilo, simple fix but really fast and clean service. Highly recommend. Thanks guys

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    7 months ago

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    6 months ago

    Quote over phone text after uploading photos, reasonable price, and on time and quick service.

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    1 year ago

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    9 months ago

    Needed help with a shower drain clog. They arrived quickly, were professional and helpful, and fixed the problem.

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    1 year ago

    Quick response, thorough work, very professional! Will use them again! Thank you Camillo!

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    1 year ago

    I was really happy with the customer service and found the plumbers responsible and personable!

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    1 year ago

    good service and excellent knowledgeable staff. shows up on time. tidy and cleans up when completed.

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    Ask the Community - Pinnacle Plumbing

    Review Highlights - Pinnacle Plumbing

    “Luis and Pinnacle Plumbing was dependable, honest, and came through for our tenants and for our family's trip!”

    Mentioned in 15 reviews

    Read more highlights

    Discount Plumbing Rooter Services - Discount Plumbing provides trusted drain, sewer, leak, water heater and 24/7 emergency plumbing throughout San Francisco.

    Discount Plumbing Rooter Services

    (1.3k reviews)

    Noe Valley

    Showed up in the time window discussed, evaluated quickly to provide estimate within the original…read morerange and then completed the work quickly and professionally. Also, showed us the issue and highlighted an unrelated but potential installation problem with the bathtub for future renovation/repair, but without trying to upsell.

    I was very disappointed with this company. I thought, incorrectly, that the would be cheaper than…read moreothers. First, they took two days to get back to me on a problem that was on-going (toilet would not stop running) When they did, they sent a techniciant (Lazlo) who was curt and tried to upsale me. For example : He said it would tak $600 to fix, and when I asked him how much to just replace the toilet, he said $1300. Money is tight, and he showed no empathy in that regard. He told me he would need to be paid immediately, rather than sending me an invoice. And he was not friendly, or particulary sympathic to the cost I may be facing. He said he had to pull out the toilet to repair it, and the labor of that and replacing it would be a lot of money. I let him go, and called Advanced plumbing. They were here in a matter of hours (vs the two day wait from Discount) , came and fixed the problem without pulling out the toilet, to a total charge of $300. I've learned over time that a lot of these guys are trying to scam you and run up the bill. My advice is to shop around, and certainly don't deal with a serviceman who is less than professional, trying to increase your spending, and generally gives you a bad impression. Obviously, Discount plumbine (a misnomer) is off my list.

    Water Heaters Only

    Water Heaters Only

    (792 reviews)

    SoMa

    Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

    UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

    Bay Area Water Heaters - Perfectly installed commercial water heater.

    Bay Area Water Heaters

    (618 reviews)

    We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

    The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

    Pinnacle Plumbing - plumbing - Updated September 2026

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