This is a review for Caroline Glassell, who went out of her way to help us find in-home acupuncture…read moreservices for my dad, who had a major stroke (and then deep vein thrombosis). Regardless of where she was personally benefitting from it, she provided us with kindness and that extra effort, and it made all the difference in the world. With people like this, you just know you are getting the very best!

Very expensive and not caring - While workers were nice…read morethe admin was terrible- pushy and hostile to older folk

My initial review was heavily focused on how wonderful Melody was in helping me when I needed…read moreguidance on rehab therapy and home health care. In hindsight, I would have paid for Melody and not have hired the services of At Home Caregivers. Not only was there an enormous amount of over promising and under delivering, most caregivers were more trouble than help. The real problem was the office staff. Scheduling acted as if they were doing me a favor by having someone come to work. The contract allows for cancellation or changes with 24 hours notice. When I gave them several days notice, they went ballistic! I told Melody, who was at our house and our neighbor's house many times, that I was going to scale back care as soon as possible. But the schedule person was very rude. What prompted my update--I paid their invoices. No questions. I didn't follow the instructions on the invoice to input my bank details as a warning popped up that it was not secure. I entered the details in my bank bill pay received confirmation that the payments had been received by At Home. Remember, I am caring for an extremely ill husband. The account manager calls and yells at me. I send proof of payment and ask her to check with the bank. She starts asking me about whether I am aware that they have new owners! I keep telling her to call her bank. She's so rude that I just want off the phone. I obtained proof from my bank that the payments were sent to At Home Caregivers. I send the paperwork to Melody. She said she would take care of it. Today, I got a call from someone who was accusing me of not paying. This is no way to run a business. I checked my bank and it said At Home Caregivers refused to accept payment. I just mailed checks to the office address that was given to me. I don't recommend using them. Other than Melody, we had a couple of okay caregivers and the rest were not helpful. The office staff was very unhelpful and aggravating. It is a case study in how not to do business. Over promising and under delivering, not following policy, being told that caregivers would run errands but that wasn't true. They were supposed to support my husband and provide respite care for me. But if I asked for anything, even something for my husband, they refused. He had to request anything himself.

Use company to take care of my elderly parent. There was never any consistency caregivers are…read morealways late or not show up very disappointed if you're looking for a care company please go private you'll get better care for your loved one

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

Home Instead is an excellent service for anyone in Marin who needs caregiving at home, be it…read moretemporary and light, or permanent and complex. I broke my foot badly and realized I needed extra care to live independently while I healed. Home Instead, which is based in San Rafael, came to my home and explained their services. They were amenable and flexible to a schedule that met my needs and my budget. All of the caregivers they sent to my home were outstanding. Cleaning, cooking, driving, wellness assistance at any level. My elderly Mother also uses Home Instead in another region of California, so they have a good track record. If you get a caregiver who isn't a good fit, you just call the Home Instead office and they immediately find another caregiver. Licensed, insured, and highly professional, I can recommend Home Instead for caregiving. I also find it comforting to know that if I have a health emergency in the future that requires caregiving at home, I have an established relationship with Home Instead for quick service.

I was recommended to Home Instead from By the Bay Health. Christy came to my house right away and…read moreset me up with Rudney. Rodney came in the afternoon and worked with the hospice nurse to take care of my husband in his final hours. He was great.

Our family is grateful that Tender Rose has consistently provided us with capable and compassionate…read moreMemory Care Professionals (MCPs). Most recently, we made a special request for a couples care MCP who could bring dementia expertise for my mother with Alzheimer's, along with mobility and orthopedic experience to support my father, a wheelchair user who lost the use of one hand due to a stroke. Before this new MCP's start day, my mother suddenly fell and broke her hip, requiring a 12-week recovery that began with three weeks in a San Rafael skilled nursing facility (SNF). Our Tender Rose MCP quickly built a connection with my mother while attending her daily PT and OT sessions at the SNF and successfully advocated for her to receive more attentive care there. Our Tender Rose Care Manager met in person with the SNF physician team, while also supporting our MCP in preparing the home for my mother's return. Before discovering Tender Rose, our family often felt overwhelmed. It is clear that Tender Rose has spent years building thoughtful processes and systems that allow staff to listen and respond quickly to client needs by phone, text, email, or software app. Tender Rose's efforts have allowed both of my disabled parents to continue aging in place in the home they love, with a daily quality of life that remains enjoyable and dignified. There is no other agency I know of that I can recommend as highly as Tender Rose.

We used other home health care agencies with middling results. Then Tender Rose was recommended to…read moreus, and we are so relieved! It is not an affectation to call their staff "Memory Care Professionals" instead of simple caregivers. Not to insult people who are simple caregivers -- sorry -- so many who do this task are true heroes -- but Tender Rose's MCPs have the extra training and personalities to deal with dementia. For various reasons it has been difficult to staff up my uncle's case but the staffing managers are on it constantly. Special thanks to Claudia, a skilled and experienced case manager compassionate towards both my uncle and us family members. Also Rashima and Emma. I really appreciate the platform, Podio, where I can read reports about every shift.

I will be forever grateful to North Bay Home Care for providing their services to both of my…read moreparents during the final months of their lives. Agency co-owner, Vini, was an exceptional listener and partner when it came to finding the right fit. We needed caregivers who had to be attuned to my parents' differing physical needs, schedules, and personalities, which made it a particularly challenging situation. Her caregivers more than met the challenge, and exhibited an exceptional level of intelligence, communication, dedication, patience, and warmth that benefited not only my parents, but also the entire family. We'd tried other caregivers and agencies who sadly and frustratingly fell way short, but once I connected with North Bay Home Care, my parents finally had the kind of care which I'd come to believe was non-existent. And, just as importantly, my parents really loved, trusted, and appreciated the wonderful team that Vini had created for them; we all did. I recommend NBHC without hesitation.

North Bay Home Care has been wonderful with helping my mom over the past few months. The caregivers…read moreare kind, patient, and truly care about her comfort. They always show up on time and keep me updated on how she's doing. It gives me real peace of mind knowing she's in such good hands. Couldn't ask for better support.

My 90 year old mother has been a resident for the past five years. She considers the community and…read morestaff as family, supportive and kind. My siblings and I looked at several options and we're delighted with our decision.

My 96 year old father is not as verbal or expressive as he used to be, but he recently made a point…read moreto tell me that he was "very satisfied" with his new home at Creekwood and was "very happy with the care." He had been quite resistant to moving from his independent living facility in the south bay, but it was clear he was not getting the care he needed there, even though we were paying for extra services. After an illness and 10 day hospital stay, we knew he couldn't go back there and are delighted and grateful that Creekwood had an opening. They were flexible about his recovery needs and the transition went very smoothly. He is very content and calm and is actually showing signs of cognitive improvement now that he has all of his needs met at Creekwood. The facility is always clean, and the kind staff is wonderful! Everything is included in the monthly rate: help with showering, dressing, shaving, bathroom help, medication administration, incontinence supplies, so you don't have to piecemeal individual service costs, which makes things so much easier. The best part is I have the utmost confidence that all of his needs are being met and he truly feels at home now.

I toured nearly every San Francisco and Marin facility, and I have a spreadsheet to prove it. I was…read moremoving my parents to the Bay Area, and we needed assisted living for people with memory issues who do not meet the threshold for memory care. Also, both of my parents had been dramatically declining for a couple of months, so we needed to act fast to get them new doctors with weekly appointments and consistent caregiving. Aegis Corte Madera is the right place for them. An excellent UCSF doctor visits the community every Tuesday, and she has improved my parents' medical care. She works closely with the nurses onsite, so there is clear communication and implementation. Both parents made trips to Marin Health (hospital), so it was not an overnight success, but their health has stabilized. I have faith in their medical care, and they are in better shape than when they lived in their home. The management is exceptionally welcoming. They made my parents feel like they belonged right away. The GM buddied up to my dad to make him comfortable. The nurses and caregivers display a lot of care and even affection, which helped my mom adapt. The management staff is deeply invested in each individual and will do whatever it takes to settle people into the community. The cost is high, and the entrance/community fee is too high. However, I could not find another option offering medical support, very comfortable living spaces, a sunny apartment with views of the Marin ridgelines, and lively community activities. When I looked at my spreadsheet, the monthly costs for almost all the facilities were very close. I bit the bullet and paid the higher community fee, and we've had an excellent outcome. I recommend Aegis.

I moved my husband into Aegis Corte Madera 14 months ago. He has received not only excellent care,…read morebut I have been given the support that I needed to help guide us both on this journey. They love when I bring our pets to visit and it really feels like a family atmosphere. The communication is good and getting better all the time with the new General Manager. What I feel is most important, is that the most of the staff has been there for over five years. That really says something about the company. The activities are really great. They include weekly field trips which include beaches, symphonies, and baseball games. Ever day there is a schedule of wonderful classes from exercise to poker! Everyone has been warm, friendly, helpful, and most of all they have been attentive to all of our needs.