The assistant manager of this store tried to figure out how to reset my car and when he could not,…read morehe called his boss then that man also persisted until he was able to reset my vehicle! Great service!

Came in for just a brake flushing. They did that and did an oil change as well even though I did…read morenot ask for one. The employee who did it kept insisting that I asked for it. I told him I just had one done at my dealership why would I ask for another. I have tried to get a hold of them with no reply. I've heard this has happened to others before.

Will helped me every step of the way. They are always there when you need them. They truly do care.read more

I brought my car in for a stalling issue. The initial diagnosis cost $775 to replace a battery…read morecable and add a ground screw, which felt very high. Afterward, I was told the car had multiple oil and coolant leaks and was quoted an additional $3,500 for repairs. On a car worth about $4,000, this didn't make financial sense. When I declined the extensive repairs, there was no discussion of smaller, interim solutions or things I could try myself; the only suggestion was financing the full amount. The immediate next step was being asked to retrieve my vehicle. The shop was extremely busy, and I left with the impression that they prioritize large, high-cost jobs. Disappointed with the experience and lack of flexible solutions, I will not be returning. Update to my previous review: It's been two weeks since I picked up my vehicle, and I have not observed any oil on my driveway. This seems inconsistent with what I was told about the severity of the oil leak issue during my visit. I have checked the oil level multiple times and it appears to remain at the same level. After posting my initial review, I received several phone calls from the shop owner requesting that I modify my review. I eventually asked that these calls stop. Service details: I paid $180 for initial diagnostics, during which I was told there was an 80% probability that the problem was my battery cables. I then paid $235.19 for new battery cables, but it did not resolve the issue. A subsequent diagnosis costing $359.98 identified a bad ground wire, which was then repaired by tapping in a new wire. Additional observations from my service experience: When I collected my vehicle, I noticed what appeared to be a black, grease-like substance on the exterior door handle that was not present when I dropped it off. I also discovered that the front emblem was no longer attached to my vehicle. When I inquired about this inside the shop, staff located the emblem and handed it to me and told me it fell off when they closed the hood. I check my fluids every month, this has never happened to me. There was no offer to repair the damage.

Great customer care. Honest assessment of what was critically needed vs what was not. Pricing was…read morereasonable, comparable to most shops that don't try to price gouge.

They do not stand by their warranty. My vehicle always has…read moremore issues after leaving here, always top dollar charges and low quality work with no warranty. 3 year/ 36,000 warranty is a joke. Horribly run company. Nothing Christian about this place

This store stripped out one of my skid plate bolts on my 2023 Tacoma and hid it from me. The damage…read morewas found by the dealer service dept during my subsequent oil change. $200 with of damage I will never recover. Thank goodness they didn't strip out the oil drain bolt. They will never touch one of my vehicle's again. Go here at your own risk. Follow-up: I did contact the VP of operations. He was very polite and arranged for one of his mechanics to repair the damage. I will do another follow-up once the repairs have been done. Final update: Grease Monkey followed up and repaired the damage. Not severe, but the repair was done quickly and correctly at no cost to me other the inconvenience. I raise my star rating as a result.

I have no idea how to actually get service here. Are you supposed to park nearby and hope that…read moresomeone eventually figures out you want your oil changed? No one in the office and no one came out of the garage either. Decided to leave.

As a follow-up to an earlier posting, I have changed my rating to 5 stars. This is based on a…read morefollow-up call from the owner Chris; who corrected everything. I am sending an email copy of this to CBA to say thanks for the follow up. I would highly recommend this family business.

I had work done here once before and felt very comfortable with the service. Not today. I felt…read moreuncomfortable from the moment I started talking to Sylvester. I told him I had an appointment for an oil change and I wanted the free tire rotation special. He said they didn't have a special. I told him what I read online and he said Oh, I thought that was over. While I waited, he sent an email with things that were highlighted in red, that can't wait. A few minutes later he said that I hadn't accepted or declined those services. I said I was thinking about it. I went back to the email a few minutes later and the estimates were gone. He said it was because I declined those services, which I had not. When he told me the car was done an amount popped up with no explanation. I asked to see the written bill, which he kept calling an estimate. He was VERY condescending to me during this process. One of the dire recommendations was that my battery is almost dead and needs to be replaced for $350. The paper copy he gave me just gives an estimate, not the wicked red zone that the original email had. The paper copy also says I declined the service, which I did not do. I will definitely be getting it checked somewhere else. I noticed another reviewer said they were given a list of needed repairs, and another shop said none of it needed to be done. I will be leaving another review and will contact whatever corporate office I can find if I learn that I am being scammed.

Ken was so great from the start. My car broke down and he said come on over we can look at it…read moreright away. Everywhere else had days out wait times. I went over and Ken was extremely friendly and helpful. They diagnosed what was wrong and they began working. It was a a couple hour turn around. Excellent service.

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked…read morewith them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!!

I had a smooth and stress-free experience. The team handled everything professionally, and the…read morerepair was done faster than expected.

We have been taking our Forester to Rocky at Roos Only for a few years now. Each time it has been…read morea positive experience - which was great after having terrible experiences at the dealer. He is professional, knowledgeable, and friendly. The prices are fair and work is done promptly. There is even a loaner car. I wouldn't think twice about taking our Subaru back for any new issue.

Not rude, just unfriendly. Never asked me what kind of oil I wanted (full synthetic). 273k on the…read moretruck and the sticker reminder said next service due at 207k. Poor service, lack of attention to detail. Won't be back.

Staff were super nice and very professional, went above and beyond. Didn't have a wiper in stock so…read morewent and got it within minutes. In and out in a jiffy. ;)

I want to say thank you to all the staff at this repair shop for going above and beyond with fixing…read moremy expedition , and I also want to say thank you to bob who was very communicative with letting me know what was going on and what needed to be done ! Thank you again for being rock stars and getting my expedition back on the road !! Thank you all

Car was not fixed probably/completely.. 2000.00 dollars to…read morehave something break that was supposed to be fixed, wires dangling... Not recommending to my worst enemy.

I've been here 4 times and each time it's a wonderful experience. Noah and Nick are amazingly kind,…read morecaring and so knowledgeable! What an amazing team. I continue to only go to this location to see Noah. He takes such wonderful care of my vehicles and truly cares about his customers. Thank you so much for your consistently wonderful service.

Time is precious and I don't want to sit too long waiting for an oil change, so whenever I need an…read moreoil change I go to Grease Monkey. They weren't too busy when I got there and I was helped immediately. They did exactly what I asked for which was for a tire rotation and an oil change. They were done in about 30 minutes and I was out of there!