Ken was so great from the start. My car broke down and he said come on over we can look at it right away. Everywhere else had days out wait times. I went over and Ken was extremely friendly and helpful. They diagnosed what was wrong and they began working. It was a a couple hour turn around. Excellent service. read more

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked with them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!! read more

Came in for an oil change. Everyone was Genuine, kind, and it was a peaceful atmosphere with great people taking care of you here. My experience was smooth, flawless and I felt like a valued customer. Thank you Ken for providing such a fantastic experience from start to finish. This team was quick efficient and you can bet your bottom dollar I'll be back. Thank you and your amazing team! I got a fair price, no games or underhanded quotes. Straight forward service and that's how you get er' done! read more

Used Pride for a number of years and was somewhat pleased with them until recently. Had bought brand new tires from them a few years back and found out this year that at some point they patched my tires or put patched tires on my car. I've only taken my car to their shop, so it happened with them at somepoint during service or at the time of purchase. They denied it and did not offer good customer service. Their manager avoided talking with me to find a resolution (after showing up to the shop 2x to talk with him) and then one of the office staff was demeaning. If you know cars and can take your own tires off and inspect them, this place could work for you. Otherwise, I would avoid using them. They are not doing honest work. They lied and covered up what they did. read more

Josh was the best service advisor I ever had when getting my car worked on. He not only went above and beyond to get my car done by noon, he also provided me Lyft to pick up my car. Extremely happy with work which was done, too. Definitely going back and asking for Josh. Carol LaMont Highlands Ranch read more

Saw a Facebook ad for a 25 dollar oil change. They throw in a tire rotation. Basically so they can get your car on a lift. Anyway, they claimed a torn rubber item. I actually inspected my vehicle and the boot was NOT torn. 75 dollar oil change. DON'T GO TO THIS PLACE read more

Way over priced and the work not done well. Was told I needed a new wheel bearing. After the work being done, I had to take it back in 2 more times to have it down properly. On top of that, the wheel bearing didn't fix the issue I brought my truck in for. Not even sure if that needed replaced to begin with, or worse if they actually replaced it at all!! (The second shop didn't see any signs of "witness marks" and said the bearing didn't look new.) Also, the price they charged me for parts was 375% mark up from RETAIL! I don't know why they bought the bearing for wholesale price, but I could have bought it myself for $155, and they charged me $580! I understand some markup from wholesale is needed to make a profit. But 375% of retail is the most ludicrous markup I've heard of... for a part that didn't fix my issue. I will not be back, not recommend them. read more

I am not a resident of Colorado, but had to coordinate the repair of my daughters SUV from across the country. Not knowing anyone locally I chose Pride Auto Care of Littleton primarily due to the number of extremely positive Google reviews online. I can assure you, they are true! After having my daughter's car towed into their location, I received a very informative text, to include pictures, on the results of their inspection. I then received a call from Service Advisor, Seth Rissmiller, who walked me through the next steps on clearing both an engine code and a transmission code. From start to finish Seth kept me totally informed and helped me navigate the many decisions that eventually led to the completion of the repair. He also kept my daughter's financial limitations in mind as did his best to minimize her out of pocket costs. I highly recommend Pride Auto Care for your automotive maintenance needs. They are, without a doubt, one of the best automotive repair facilities I have ever used. And ask for Seth, he will take good care of you! From a very satisfied customer! read more

my rating is zero I took my Honda passport to the Littleton store for an oil change about 2000 miles after the oil change my motor started knocking when I checked the oil it was 5 quarts low. I was told that it leaked it out or burned it out so I had my roommate drive it for another 3000 miles and it still has all 5 quarts in it. So I feel they lied to me to cover there butt. And now I am out a very good car that I used to have before the oil change and it started knocking. It was a wonderful running car. read more

Took my truck here for the first time and I was amazed of the customer service I was provided not only did the lady in the front took care of me also thanks to the guys Chris and his buddy for finding the issue to my truck after the level 3 diagnostic . And fixing my shaking issue . read more

Top-Shelf all the way! My daughter's car had a whole laundry list of issues under the hood, but Nicole and her Master Tech (Tino/Nico/Dino/something like that) got right on it and fixed up everything. They even went a few steps beyond to ensure my daughter's safety down the road and to figure out if there are any other leaks. I am very impressed with the next-level professionalism of this team and wholeheartedly recommend them. These are good folks who work hard and treat the customer right! Thank you so much!!! read more

Worst place in town! Four trips for my front and rear brakes and when I left the vehicle shook so bad that I was concerned about my personal safety! All I wanted to do was get home safely before I crashed due to unsafe brakes. Now they say it is my fault for not bringing it back for a FIFTH time. I was afraid to drive the truck due to their admitted use of faulty repair parts. Trust these people with my personal safety a FIFTH time??? No way... now in my BBB complaint they say, again, that it is MY fault for not bringing it back. They will not entertain ANY proposition of a refund. This shop has NO integrity! read more

I took my vehicle into Pride Auto Care and was greeted by a front desk employee, Seth. I was told I would be given a free estimate on my vehicle after informing them that my brakes were making a horrible scraping sound. They diagnosed my 2010 Honda Civic with ONLY needing new pads and rotors and quoted me an outrageous $689. I was mortified after calling a bunch of their competitors in the immediate vicinity. I was at work and Seth offered to get me a ride back to my vehicle. I let Seth know the time that I would be off of work and available for the ride. Although Seth knew I was at work, he did not ask for my address of employment so after having my car for a few hours, I called to confirm my ride would be from my job and not the home address that they had on file. 25 minutes before I was supposed to have the rideshare arrive, Seth texted me and wanted to know if I still needed a Lyft and informed me that they would only cover $15 of the ride and that I would have to cover the rest. I have a young child and needed to get home to pick him up so this was a HUGE inconvenience. After I told Seth that I would be writing a review, Nicole, the general manager texted me and let me know that they would cover the ride when I was scrambling to make other arrangements. Thankfully my co-worker saved the day. When I went into get my vehicle Nicole would not hand me the keys. I had to demand my keys several times. Later, I took my car into a different shop to get a second opinion about the diagnosis that was given to me by Pride. I was quickly informed that my CV Axle was leaking fluid and I was shown this on the vehicle. I also needed new bearings, ball joints, and an alignment. This was NEVER disclosed to me by Pride which is ironic as most shops will up sale for the things that they find on initial inspections. I was absolutely lied to and treated extremely poorly by the staff. I will be telling ALL of my friends and colleagues not to use this company as they are deceitful and left me with a bait-and-switch for offering a free ride service which in fact is NOT free. read more

I have had great customer service with these guys. Ty, the manager is very personable and easy to talk with. I had new tires installed on my 2011 4Runner back in July. The tires were all terrain, and road rough but the balance was way off around 60mph. They took it back 2 times and could not get it balanced. So, I took it to a discount auto tire where they had balanced it for me. The tires were still not as smooth as I would had liked. Regardless, because I took my car to a competitor and they could help me, Ty gave me a credit for future work for the value of discount auto tires price. We then suggested to switch out the all terrain tires for the "defender" series. Ty did this for free and even fought w Michelin to get the tires. Super helpful. But, once again, the balance was way off. Finally, I took my car to my old mechanics way on the other side of town. And he had the tires balanced in less than an hour! As per this review, I like Pride Auto Care, except for balancing the tires. They had 5 tries and could not get the job done. Oil changes and other work, I am fine with. Customer Service I would say is excellent. But dang, if they just can't balance my tires. read more

We are regular customers at the Pride in Parker, and we love the team there. When my son's car broke down at college, it was cheaper to have it towed to the Littleton location. Frustratingly, the tow-truck driver dropped the car at the wrong place (a Midas up the street) and we didn't find out until late in the day. Once we finally got it to Pride, they prioritized it so we could get it back to my son the same day. Given the rush request and the fact that the car was across town, unable to start, they could have easily charged us far more. However, they were fast, professional and kind on the phone - and their pricing, as always, was SUPER reasonable. Ty, the manager, was fantastic to deal with--and it was a minor issue that got us out the door for less than $50. So glad to know that if we break down away from home, we can trust any of the Pride locations in the Denver Metro area. Car problems are a hassle, but you can't go wrong taking your vehicle to a Pridemore-owned facility. read more

I dropped in to Pride Auto to check and put air in my mostly new tire and found out it was very flat and undriviable The shop was very busy but a young man came out to help me. He too saw that the tire was extremely flat and offered to put on the spare for me. Caleb, and Aden took the time to exchange to flat for the spare and get me on my way to go to dealership where I had recently bought the tires. I mentioned they were "newish" and had a Warrenty on them. The whole process took maybe 15 minutes, but it was time taken from their busy day as again I had no appointment. They didn't make me feel at all that they were inconvenienced and just wanted to help remedy the situation. I have used Pride numerous times before over the years as I worked at the hospital near by. And as always, staff very helpful and feel there is always fair pricing for their work. No, they did not charge me for the flat tire/spare exchange. Thank you again for being so kind and considerate of the situation. Denise F. read more

I went to Pride with a small job--a flat tire--and they gave me attentive service and charged a fair price. This could be a five star review if I had more extensive experience with them. read more

Al, I was very surprised to read this reply today, since I posted my review over four months ago. In addition to it being a blatant non-apology apology, which does not show contrition, and rather attempts to placate me based on your perception of my feelings, I find it a fascinating display of logical fallacies committed through a colorful array of cognitive biases. I've highlighted a few for your benefit: First is your comical attempt at an emotional appeal under a selective perception bias, as if one polite phone call should be considered "much unnecessary and unfounded harassment." Once it was clear that the owners of this business shared the same antiquated and shady values as the staff, and did not welcome the opportunity to apologize for the unacceptable way I was treated, I posted a review. Your claims of persecution are hyperbolic and unsubstantiated. Second, your reply is a textbook straw-man argument; your misinterpretation of the incident as a dissatisfaction with my bill made it easy to attack me as being a cheapskate, as noted by "we sent you a check for a full refund even after having discounted the work so deeply in the first place to try and help you out of your bad budget scenario as you described." This logic fails, as my review addresses sexism, misinformation, and shysterism. None of these were addressed in my follow-up call, or are addressed in your reply. Further weakening your argument is your need for tu quoque, or arguing a criticism with criticism. Instead of addressing the issue of how I was treated by your staff, you attacked the condition of my vehicle, namely in stating "horribly maintained PT Cruiser needing some TLC." Your attempt to assign blame to me for neglecting to maintain my vehicle fails, as neither the need for an oil change or an estimate in repairing/replacing the passenger headlamp assembly suggest a state of disrepair. Also, your retort relies heavily on the gambler's fallacy, with a strong cognitive bias toward clustering illusion. You remark several times about previous displays of excellence, such as "Absolutely no complaint is ever not handled to the customer's satisfaction," and "we take it personal and always attempt to make it right for that person," and assume this pattern to be gospel, with no deviation. Your premise allows for neither the natural randomness in incidents, nor for the complaints that you haven't heard. This ostrich-effect bias bleeds into the ad hominem. To tie this pitiful attempt to a close is your appeal to authority in claiming "Christian values." According to you, Jesus thinks your behavior is awesome, and so should we all. What is most unfortunate is that, in your fallacy-riddled and thus underhanded attempt to discredit me, you violate the most basic in Christian values. I hope readers of your reply will consider John 10:37: "Do not believe me unless I do what my Father does." (Even an atheist knows that one!) Your weak, unsubstantiated retort is further marked by repetition of transitional phrases (overuse of "for the record,") poor sentence structure (ending sentences with prepositions,) and grammar (misuse of adjective for adverbs,) which demonstrate your unfortunate level of education. What's most puzzling to me is that you and your company keep trying to throw money at the problem, when all that is needed is respect, honesty, and courtesy! Thank you, Al, for this miserable display of ignorance, crudeness, and misogyny. You've proved my point! read more

I have to update my review because I've realized that my affinity for Pride Littleton is a hold-over from what we loved about the Parker location, and not representative of what this particular location is like. We were very happy with the service here for a while, but we realized that we kept having to come back every few months. At first it was the brakes. Then it was the transmission. Then it was the vacuum hoses. Then it was the vacuum hoses AGAIN. Then it was the brakes AGAIN. After realizing we were experiencing the symptoms of a leaking hose for the third time (are these things really supposed to wear out in less than a year?? NO), we had our friend who is a mechanic at Pride Parker look under the hood. As it turned out, the hoses, which we had just had replaced by Pride Littleton, WERE NOT EVEN ATTACHED. They had shaken loose from their connections and were just sitting around doing nothing. Well, if that's not an indication of shoddy workmanship, then I don't know what is. Hoses don't just shake loose if they're properly installed. I hope we don't have to bring a car back to this location, but I don't know of another good mechanic in Littleton yet. I'll be going to Pride in Parker until I find someone else. Normally I would give an experience like this only one star, but the people here really are nice -- hence the second star. I truly believe that it is not their intention to rip anyone off. They just... have poor execution, I suppose. read more

Hmm...giving 5 stars to an auto repair place? Worth it. I took my beater '86 GMC truck to them (2 other places closer to me wouldn't even work on it) to get some oil work and brake work done. They were totally upfront, didn't try to sell me anything other than what I asked (actually did less than what I thought was needed) and had the truck ready on time, done right, for a remarkably low price. They were communicative through the whole process. Can't think of a negative thing to say. read more

Friendly, helpful, fair, and quick service. Took my car for a steering wheel shudder (when braking) and these guys did a great job on finding the problem and giving me a fair price. I'll be back again if I have any other car problems. read more

Over the last 5 years, I always find myself back at this shop for repairs. I have tried others, but have yet to be satisfied with the quality and longevity of the work performed. From my 1985 Jeep to my 2014 Truck, this shop has the crew to handle it all. See Jody or Ty. This shop is worth the drive as we live about 20 miles away. Thank you!! read more

Very friendly, honest staff, cozy waiting room with current magazines, free candy, coffee, water bottles, a gameboy for kids, coloring, tv...great experience. It's nice not feeling like I'm about to get swindled by the mechanics. read more

Pride Auto Care - friendly, honest, cozy waiting room with current magazines, free candy, coffee, water bottles, a gameboy for kids, coloring, tv - Tires Near Me - Littleton, Colorado

Been here maybe 10-15 times with minor to major work. Over time, just came to the conclusion these folks are a bit expensive and unreliable. Appreciate all the work, no hard feelings. read more

Pride Auto Care on Broadway just north of County Line is truly a class act. We have been using them for 8 years. They are honest and hard working people. I never feel that I am being taken for a ride. I will continue to have my cars serviced by them. Thank you for all you do. Taking care of one another is truly how they run their business. read more

Took my truck in to see what a couple weird sounds were. After an inspection, they found that my truck would need about five grand of work in the next year. Considering that the truck was 23 years old, nearing 200K miles, and had a KBB value of $1,200, I decided it was finally time to part with my first car. Most shops would try to convince me to keep repairing it and charge me thousands. Instead, Pride Auto Care didn't charge me for the inspection at all. I actually argued with them and TRIED to pay them. They wouldn't take my money. Good folks, and very understanding. read more

Best auto care in Littleton. Will not do anything that is not needed. Very trustworthy and can usually get an appointment within a day or two. I wouldn't take my car anywhere else. read more

These guys were first recommended to me by an employee at Advance Auto Parts who said, "I send my mom there and feel no hesitations." I can now echo his statement. Pride Auto Care has demonstrated nothing but excellence and honesty each time I bring my cars in. One example: I got a quote from a national chain auto repair shop for $740. I brought it by Pride and told them this information. They called me up a couple hours later and said, "Mr. Long, your car is ready. Total came to $90." Couldn't recommend these guys enough. read more

They have taken care of our cars for over 20 years since they opened and they are wonderful!! Professional and so knowledgeable - my entire family feel save when driving our cars - I highly recommen! read more

Customer service is awesome, Joel at front is responsive and friendly. After living in area for over 25yrs and going to many different shops we have now found a place that has earned our loyalty and business. They have serviced older and newer vehicles both import and domestic for us and have always been honest and affordable in pricing. Thanks for running a great local business that we can trust. read more

My brakes started to grind and I dropped my car off the same day. They were able to fix it the next day. I also got a comprehensive list of concerns with my car with price tags attached. There was no sales pressure to do the work just a legitimate conversation as to what I should take care of right away. The comprehensive list came with photos attached. They were extremely professional and easy to work with. They're prices were competitive for the market. I just got my car back and it feels great. As a female it's hard to find a trustworthy mechanic. These guys are it. read more

This is the best auto repair shop I've found in south Denver, with the possible exception of their sister station on dry creek. You will not be dissatisfied read more

I've been taking my cars to Pride Auto Care since before they were Pride Auto Care. I've recommended them to friends and family, because they did good work. But recently, in last 5 or 6 years, the work I've paid them to do wasn't done. Several times I've been driving home from Pride and noticed that the issue wasn't fixed. I'd take my car back, they'll work on it and charge me again to "really" fix it this time. After $1500 last month and the problem not being addressed, I'm through with them. Now, my only recommendation is to stay away. read more

Best mechanic in town! Not only are prices competitive but the service is outstanding. Just had my teenage daughters car serviced today. This is in the midst of the Corona Virus panic. After I paid, I was walked to my car having been told my keys were already sanitized, they used a disinfectant wipe to wipe down my door handle and removed the additional protective coverings on the seat and steering wheel. I never mentioned I was sensitive to the situation this is just a practice they've put in place based on the current environment. This is definitely a hard time for small business and you should feel more than comfortable supporting Pride Auto. Thanks guys! read more

I got my car's transmission repaired. And I have to say I gave them one days notice to get my parts and it took them about half a day and it cost about $50 less than they quoted me. I will probably bring my car here for everything now. read more

These guys are very honest. I brought all my cars to them and have had no complaint except for the issues around being prompt with repairs and getting back to me on time while the car is at the shop. However, they have always been extremely trustworthy and fair price wise. They even broke a part ( older car, so possibly likely issue) and TOLD me they broke it and REPLACED it at no charge ( 600 item!) and didnt try and blame the car or me. Im willing to put up with the issues other people complain about on the reviews if a repair place is this forthright. Ty and all the other guys are great. Highly recommend them. read more

This shop has done a lot of work on my vehicle. The biggest challenge has been that it takes a couple months and I need to go back for more work. In particular, I had them fix the vacuum hose once. Three months later it was doing the same thing. So I took it back and was told that it was likely the other vacuum hose. I asked how many there are as well, it was fine before and it seems they were breaking willy nilly. They advised me there were only two. And as they didn't specifically notate which vacuum hose had the issue, I got charged a second time for it. And then three or so weeks later, it was having the same issue! I parked the car and drove the other car, really just not wanting to deal with it at this point. Multiple problems occurred, all due to the vacuum hoses (insert frustration for Ford engineers here). A friend of mine who works at another shop came by and noticed that all of the vacuum hoses had fallen off the junction point as they had just been snuggly pushed into place. He took 6 zip ties tightened everything up and it was fine. Now I would have given them a 1 star except they had offered to look at it and fix it as it had been their work that had failed. I just wish they had fixed it right the first time as the vacuum system is tied to the break booster which means my vehicle was rather unsafe to drive for the times it was broken due to not taking a couple seconds to really secure those hoses down. Nevermind, the fact that they didn't really fix it, and it could have killed me ... well, back down to one star. read more

I pay less at Kuni Lexus where I can get a massage, Latte, watch a movie. Even with the coupon I paid more here than at the dealership for an oil change and a tire rotation. $118. That's pretty stiff. read more

They are amazing. Extremely honest and professional. I wouldn't go anywhere else for my moms and my car. Great company.

Summary: OK -- nothing special, and customer service lacking I have mixed feelings about this shop. Based on good reviews, I decided to try this shop for a second opinion about an alignment problem after another shop had recommended installing a control bar to correct a supposed problem. Ended up paying $90 for an alignment only, about $10 cheaper than what the local dealership was charging. Assuming the work holds up (to be determined), it's still less than the $275 that had been estimated for the control bar. The major negatives were the customer service, long delay, and complete lack of communication. It seems a lot of the reviews here and on Google raving about personalized and caring customer service come from long-standing customers. Unfortunately, as a new customer, I can't say I experienced the same at all; I wonder if the shop is resting on their past laurels and reputation too much and not putting as much effort into new business, given that they already have an apparently loyal customer base. In all, it took 6 hours to get what should at most have been 1-2 hours of work done. Things started badly when they didn't have a record of my appointment that I'd called for the day before, so I was told to expect things to take a couple hours. 3 hours pass, and when I call to check, my car is "next" to go up on the rack, and it shouldn't take more than another 1-1.5 hours; no apologies and no further explanation were given. After another 2 hours pass (now 5 hours since I dropped the car off), I call again, and I'm told my car is "next"...again. Only after asking why it's taking so long am I told that apparently they had an equipment problem that was backing things up. When asked why there had been no communication about the delay, the answer was "I don't know" and that since I didn't take down the names of who had messed up my appointment or who I had spoken to at the 3 hour mark, there wasn't anything to be done to improve things. I never had the sense that the shop cared at all that I'd wasted my whole afternoon waiting on them; if they'd informed me about the delay in a timely fashion, instead of making me drag it out of them, I could have made alternate plans. Since I had taken their original "couple hours" at their word, I was in a holding pattern for much of the day, especially since I didn't want to impose on my friend to keep driving me around with delay after delay. The part that annoys me the most is that there was never any actual apology offered, just "hey it wasn't our fault". I'm not sure I'd come back to this shop. read more