Horrible new payment platform. NOT user friendly and I am very tech savvy. To add, the phone system…read moreto make a payment is ridiculous. I was calling from out of the country to make a payment (only checks offered - really??? In 2025?!) and the phone prompt wouldn't even take a check payment for no reason provided. The AI recording states unable to make a payment and indicates call back to make a payment, but doesn't indicate operating hours. Who the heck developed this new site?? One would think a company located in Silicon Valley which has implemented a new payment platform in 2025 would have a better system than what is posted on their ridiculous "SJ WaterHub" platform - pathetic for what we are all paying for!

!! S JWater is Stealing from its CUSTOMERS !! During my…read moreinvestigation of use of the real-time Smart Meter, I could watch our water use in gallons. Having a Biotech background, I know this meter is out of calibration. It shows 7 gal used, not matter if you fill a glass of water or flush a 2 gallon toilet. I've contacted them several times. I've had $800 and $700 bills this summer, likely due to their out-of calibration Smart/dumb meter. Brought in our attorney for this one.. Contacted ABC to get this fraud action "On my side" to air..Bringing in our attorney for this one. All is documented that we have never used less than 7 gallons when filling a glass of water..OUTRAGEOUS. Two seniors being ripped off- HELP

We moved into a new house and got a massive first bill. I called in to the number on Monday…read moremorning and waited and waited, multiple hang ups and issues. I asked here and the Sharon Wheatley responded. She was easy to communicate with. Wrote me with my meter location and gave me insights on what I should do. She also explained that Mondays are very very busy days to call as lots of bad things happen on weekends. Following her advice, I called in for a conservation use report. Someone came by in 2 days. Found my meter (it is far from my house). Could not find any reason for a massive use, but saw the use dropped drastically since the last bill. She gave me advice on what to do. Called SJ Water, based on the advice. Appealed the bill, they realized my allocation maybe to low. They will investigate. I don't know what's going to happen, but I can say the interactions are helpful and positive. If you have issues call on Wed or Thursday. If you use Yelp to then there maybe some good interaction from Sharon or her team.

I am extremely disappointed with San Jose Water Company's service and billing practices. My water…read morebill has been outrageously high despite barely using any water. The amount they charge, along with all of the added fees, is becoming completely unaffordable for people who live in this area. What made this experience even worse was having my water shut off. I paid my past due balance just two minutes after the technician left my home. I immediately called customer service, expecting that they would simply contact the technician, who was literally just down the street, to restore my service. Instead, I was told they would create a work order and that it could take up to 24 hours to have my water turned back on. How is it acceptable for a customer who has already paid their bill to be left without running water for up to 24 hours? That means no access to drinking water, no ability to shower, cook, or even flush a toilet. It is hard to believe this is considered an acceptable level of customer service. Once a customer has paid the amount owed, restoring an essential utility like water should be treated as a priority. Waiting up to 24 hours is unreasonable and shows a lack of concern for customers' basic needs. Between the excessive bills, outrageous fees, and incredibly poor customer service, my experience with San Jose Water has been frustrating and unacceptable. The company needs to reevaluate its billing practices and implement a much faster process for restoring service after payment. No one should have to go without running water after they've done what was required to get their account back in good standing.

Here is another green energy company to compete with PG&E to provide clean energy to the community…read more They are very friendly nice and cooperative when you call Lynn and happy to walk you through the steps to understand the transition to the new company. The cons on making the transition. The initial rates are lower than standard PG any rates but not always an advantage to all community citizens. Any and all current residence using wind power solar power or other generation methods to cooperate with PG&E do not come out ahead in the transition.

Alright, we all have our issues with PG&E. For me, it's mostly the price / kWh…read more That having been said, they were fantastic today. We had an issue where our power was behaving strange. Power would lag, then return to normal, lag again, return to normal, and repeat. I called PG&E and they had a guy named Henry come out within 1-2 hours. Henry spent 5 minutes looking at the line from our pole to our house and spotted a frayed neutral wire, worn by a tree branch over the years. He let me know that it was a serious safety issue and killed the power to our house. A few hours later, Nate's Tree Service showed up and cleared a path for a new power line. Shortly thereafter, PG&E returned with a squad of guys who pulled a new power line from the pole to our house with a larger capacity. It was a minor inconvenience for us that could have been much worse. PG&E came out and fixed a serious issue quickly. We appreciate the team's great work.

Would give zero stars if I could. PG&E is beyond unreliable. The power of my neighborhood goes…read moreon and off even if the weather is just fine. They never give a reason why The rates are just far too high for the quality of service they provide.

A total sham! Their results missed a gas line, a sewerage line - which were cut during trenching…read more They indicated services where there were none. They endangered the lives of four workers doing the trenching work. No follow-up photographs were ever sent, showing marking, as were promised. I have requested a full refund of $750 for less than an hour of their time.

They mis located a direct burial power line for me in Concord. I had the intersection excavated per…read moretheir locating. It wasn't in that area. I call Robert and he said they would come back at an additional $2,600.00 to re locate. I did use my personal locator prior to calling Amaya and wasn't comfortable going on my findings. However the owner called in another location g company and it was found two feet from my markings. I reached out to Robert again and was told to get over it. Here's another thing while locating he asked me if I had my RD8000 and A frame I told him no his response was "I wish you did because yours is better". This mistake in locating cost me $2,600.00 in locating fees and $5,000.00 in patching of the street intersection. Again after asking him the reimburse me for 1/2 the locating fee and the patching of the street his response was "get over it". Everything I've mentioned is the truth, I will spread this experience to any all all my contacts in the South county. DONT US THIS COMPANY

Monica and her team quite literally saved our project…read more We were stuck in a nightmare situation trying to finalize the last step of our ADU build: splitting the electrical meter between the primary unit and the ADU. This electrical scope had dragged on for 24 months under our prior contractor, who ultimately abandoned the job. During that time, the wrong permit was pulled, multiple PG&E inspections were scheduled and failed, and the entire process felt opaque, disorganized, and impossible to navigate. From the moment we hired Monica, everything changed. She brought clarity, structure, and calm to a situation that had completely worn us down. Communication was clear and consistent. She laid out the process step by step, explained exactly what work was required, set realistic timelines, and made sure we understood the requirements to pass both PG&E and city inspections. There was no guesswork -- just competence and transparency. Even more importantly, Monica connected us with other trusted contractors in her network to correct work that had been done improperly by our previous builder. Every referral was professional, responsive, and effective. The value of Monica's coordination and expertise truly cannot be overstated -- without her, I genuinely believe this project would never have been completed. After 2 years of stress, burnout, and being over budget with our previous construction team, working with Monica was a breath of fresh air. With her leadership, we passed both PG&E and city inspections on the first try. If you are dealing with a complex electrical project -- especially one involving utilities, permits, or prior contractor issues -- Monica is exactly the person you want in your corner. We are incredibly grateful for her professionalism, persistence, and integrity.

Great service. highly recomended . timely and accurate. keeps the process smooth. I worked with…read morethem on few projects

As Google takes over yet another chunk of land around their main campus, a new type of complex is…read morebeing build. Called the CUP or Central Utility Plant, this corner will not assist with the distribution and generation of power to these electricity heavy complex. The structures are under construction and based on the signage, in addition to artwork, the facade of the buildings will incorporate PV cells allowing the plant to offset 5200+ tons a year. It is too early to tell if they will offer tours and the like, but it will be an interesting building and the concepts may pan out.

Requested help for water issues smelling of formalin and shower water tasting like ash. No help.read more