They have you sign up for paperless, but they don't send you ANY email correspondence…read more The customer service told me the email service has been messed up for a while, so why the hell would ypu have me sign up for it. Seems to be the laziest, most unknowledgable power company I've evee dealt with. They make PG&E look great!....

Silicon Valley Power provides my electricity and water, while PG&E provides my gas. I like the…read moreusage bar graphs included in my statements from SVP. My husband and I opted to spend a few extra dollars a month and sign up for "green power". It feels good to be helping the environment. On the down side, it is simply unacceptable to have "Silicon Valley" in your name and not accept online payments. Their phone payment system is horribly cumbersome. I signed up for auto-payments by sending them a voided check, but it's been more than a month and it still hasn't processed. And unlike PG&E, they are strict about their due dates; you will be charged $5 for the first day it's overdue. It reminds me of the good old days of video rental.

Here is another green energy company to compete with PG&E to provide clean energy to the community…read more They are very friendly nice and cooperative when you call Lynn and happy to walk you through the steps to understand the transition to the new company. The cons on making the transition. The initial rates are lower than standard PG any rates but not always an advantage to all community citizens. Any and all current residence using wind power solar power or other generation methods to cooperate with PG&E do not come out ahead in the transition.

I have been suffering with slow DSL internet service for years. The fiber box for cable TV is on…read morethe other side of my street, but the cable for my house was not connected. Spectrum was out here several times, but could not fish the cable under the street - it was blocked somewhere. They made no effort to find the obstruction Because of corona, I've been working from home and the DSL connection was just way way too slow for this. So I called Amaya's. Two hours later he was here. He quickly found the conduit from the fiber box to my house and told me where he thought the problem was. Even better, he said he would bring a crew and fix the problem that day. A few hours later, the cable was run. The original crew had "stubbed" the connection - they did not connect the conduit from my house to the street conduit. Now I am a happy camper with 115Mb/s!

A total sham! Their results missed a gas line, a sewerage line - which were cut during trenching…read more They indicated services where there were none. They endangered the lives of four workers doing the trenching work. No follow-up photographs were ever sent, showing marking, as were promised. I have requested a full refund of $750 for less than an hour of their time.

Requested help for water issues smelling of formalin and shower water tasting like ash. No help.read more

The sales rep came to my door on 2/12/26 and explained that they are not asking me to purchase…read moreanything from them. I was told (to my understanding) that this was a free program where they go around and ask if utility company charged more than $1.29/therm, and if they did, that SFE would help me get it back. It was not till I checked my email a few days later just to discover that I had signed up "purchase agreement". I immediately called to canceled my agreement with them on 2/15/26 and was told that cancellation process was completed. However, I just looked at my PG&E bill and it shows SFE charges from 2/27 - 3/30/26. WTF!? I will be calling tomorrow to address this issue and I will NOT be nice on the phone! I hope someone from SFE energy is reading this and know that you're working for a scam company.

Horrible! Blatantly disregarded my 2 NO SOLICITING signs. "Giselle" said she wasn't soliciting!…read moreLIE! At the very least, she was solicting my time! Google this company! Not good!

Horrible new payment platform. NOT user friendly and I am very tech savvy. To add, the phone system…read moreto make a payment is ridiculous. I was calling from out of the country to make a payment (only checks offered - really??? In 2025?!) and the phone prompt wouldn't even take a check payment for no reason provided. The AI recording states unable to make a payment and indicates call back to make a payment, but doesn't indicate operating hours. Who the heck developed this new site?? One would think a company located in Silicon Valley which has implemented a new payment platform in 2025 would have a better system than what is posted on their ridiculous "SJ WaterHub" platform - pathetic for what we are all paying for!

!! S JWater is Stealing from its CUSTOMERS !! During my…read moreinvestigation of use of the real-time Smart Meter, I could watch our water use in gallons. Having a Biotech background, I know this meter is out of calibration. It shows 7 gal used, not matter if you fill a glass of water or flush a 2 gallon toilet. I've contacted them several times. I've had $800 and $700 bills this summer, likely due to their out-of calibration Smart/dumb meter. Brought in our attorney for this one.. Contacted ABC to get this fraud action "On my side" to air..Bringing in our attorney for this one. All is documented that we have never used less than 7 gallons when filling a glass of water..OUTRAGEOUS. Two seniors being ripped off- HELP