Cesar serviced our A/C today. He was efficient and knowledgable. Found a leak and had to recharge the unit. Gave us some good maintenance tips. We were very pleased with the service. Marie and Steve read more

Very pleased with this company. Had a nest thermostat installed in the winter, now that it is hot out we did the air conditioner not working very well. They came out and found the nest was wired wrong. Wiring was corrected and they did a full system check and didn't find any other problems. Very honest and through. I will use this company again when I have more A/C problems. read more

We had a terrible experience with this company and I don't recommend working with them. They were called to our home by 2-10 warranty to certify our heat pump unit for a home warranty. At the certification the technician damaged a valve on the unit and claimed to have repaired it. Two days later the heat pump would no longer cool. We made an appointment for George's to return (3 days later in Tucson in July) but they did not keep that appointment. They essentially stopped taking or returning our calls. We called a reputable contractor to repair the unit and they verified that the repairs made to the broken valve were faulty and we had lost all of our freon. 2-10 offered to have George's return for the repair but we no longer trust them and paid an almost $300 price differential for a better company to fix THEIR mistake. read more

Three stars for the overall experience, four for the tech. that came to out house, two for the first service call. This was an 2-10 Home Buyer's Warranty call (and by the way they have been great.) First appt., nobody showed up, nobody called. Very unimpressive as there is a lot of competition out there. Second call, tech. showed up late but called to apologize. Mike, the tech, ran a series of tests and gave our heat pump a clean bill of health. The last company, that we hired to do an annual service, came up with a list of all kinds of issues and really wanted to sell us an $11,000 new system. We really appreciated Mike's honesty and competency. read more

Lack of air conditioning may not seem like a real emergency but Tucson in August gets pretty hot. Our ac went out on a Friday evening and we had resigned ourselves to a steamy weekend. To our happy surprise George came out early Saturday, had the correct motor to replace the one that was dead, and got the temperature dropping in short order. We heartily recommend the service. read more

I am SO PLEASED with this company Again, 2-10 sent them and they spent a lot of time and 3 visits analyzing the problem, ordering parts and fixing the heating system. Always polite, so thorough, they explain things so I understand, and save me tons of money. Yet another HVAC problem is fixed and I couldn't be happier. read more

Another 2/10 warranty A/C repair. First visit was prompt and said they needed to replace leaking condensate pan which they had to order. Nine days later, keeping in mind this is Tucson in the summer, they came to replace and, after several hours working on it,said they had ordered the wrong size and they would reorder on a two day rush basis. A week later I called them with no return call. Called again several days later and they said they hadn't returned my call because they had "nothing to tell me". After four more days I called 2-10 and now there is a different company coming out Monday (it's Friday). Hope they are better. Original request made to 2-10 on7/27 and its 8/19. Not good, read more

Set appointment up and they gave me a 7 hour window. Then cancelled last minute on me. Horrible service and actually I'm happy because I am hearing horrible things about them. Don't want them in my house read more

I hired George's to perform semi annual maintenance on my AC and Evap. Cooler. They have worked on my system every six months for the last two years. As luck would have it they stiffed me and didn't show up for an appointment. I called another company and I found the door on my AC unit was glued closed with silicone and had not ever been opened by Georges. The coils were so clogged up I am surprised it even worked. I wish I could download pictures of the condensing unit. No telling how this affected my utility bills; I know it shortened the life of my unit. When I contacted Georges the blew me off. read more

George's was sent out by 2-10 Warranty to take a look at our gas heater which was heating intermittently. Investigated issue; replaced a part; and fixed problem. Efficient, courteous; no complaints. Would use them again. read more

I had a great first experience with this company. I was skeptical because some reviews I read were not great. I had Dustin come out concerning my Air conditioner. He was extremely helpful and helped us understand what was going on and what needed to be done. We are now waiting for the next step which Is George to call us with the information Dustin said he would provide in 24-48 hours regarding securing and replacing a coil needed. Dustin was out on Thursday so I will hopefully get a call from George on Monday with our next steps. I will keep you posted. read more

Drew the tech was quick and efficient fixing my heat. I will request George's heating and A/C for any thing that needs service. Thanks!!

I have had the pleasure of working with George and his team for over 4 years. I trust them 100%. Whenever we have a difficult issue or no one can figure something out, George always comes through. His team is well training, and very professional. They have incredibly high standards and they always do the right thing. If the air conditioner can be repaired, and they believe it's the right thing to do, then they do it and can back up their decision with facts about the condition of the unit. His techs aren't paid on commission so there is no slimy "used car sales men up selling" It's just good honest hard work and his reputation proves it. He keeps this industry honest and respectful. George I can't thank you enough for being the best in the industry! Your in house staff follows up, communicates and always under commits and over delivers! Not sure how you do it in this heat, but you always come through and YOU ALL ARE ROCK STARS IN MY BOOK!!! read more

I'm a 2-10 customer and was referred me to George's HVAC when my furnace stopped working. In less than 24 hrs I had an appointment with Dustin who was very polite and efficient. I particularly appreciate the time he took to explain what it is that I need to keep an eye on next time the same situation with my furnace comes up. read more

Our AC went out during the hottest week in August. We purchased a new unit through newacunit.com and George's was the company that they assigned to install the unit. George immediately put us on his installation schedule, and then came to measure and review the job site. He then found that the air-handler on the unit we had purchased would not fit in the space available. The company we had purchased the unit from then went to work to reconfigure the unit so that it would fit in the space provided. This took a day, and since George had already placed on his install list, once the unit was reconfigured, he was able to pick it up and come install it immediately. His installation team showed up the morning he said they would, and when they left that evening we had a new unit working perfectly. George himself came and programmed the thermostat and showed us how to use it. When they left, the job site was clean and they hauled off the old unit and left no trace they were even there. read more

After a month and half and three contractors George fixed my AC! He was wonderful and prompt and knowledgeable. I would recomend to anyone

Another one of the 2-10 nightmare. Our A/C went out in May in Tucson. Called 2-10 warranty and they dispatched George. George never called as he was supposed to, I had to call him to set up appointment. By the time I called 3 days later, George said he just got the order from 2-10 and was going to call me soon. They came out, looked at our A/C and supposedly found the problem. I offered to pay him the deductible of $75, hetold me that I can pay when they get the part and fix it. George himself told me he would keep me updated. No news for a few days. I had to call multiple times before he called back. After tinkering for well over a week since he came, I finally called him telling him that it's hot outside, we need our A/C. He told me he would called the 2-10 and call me back. He never called back and he stopped answering/returning our phone calls. I called 2-10 and they told me that George told them our A/C problem has been in existence prior to our insurance and is a long term problem. So 2-10 denied the claim. I ended up calling and paying a reputable A/C guy who came out, got the compressor and fixed it in a few hours. This new A/C guy told me that the system was defective and shorted the compressor. It was not a long term thing. So 2-10 denied our claim based on George's story which we disagree with as confirmed by a legitimate and reputable A/C repair company. Thanks to George that we ended up paying full price. That's not the end of the story. A month later, George's account manager Katrina called us and told us that we owe George the $75, which I offered to pay earlier. I called Katrina back. The phone call lasted 5 minutes of which I had to ask her twice: "Can I finish?" and "Can I say something?" She went on at 9,000 mph and never gave me a chance to speak. I have never talked to a more obnoxious custom service rep such as her. I have no problem paying the $75. George told me not to pay until they notify me, get the part and fix the A/C, which none of it happened. Because of George's report, which is opposite from the 2nd Contractor I ended up hiring to fix my A/C, I ended up paying over $1,000 to get my A/C going. A/C in Tucson, AZ is a necessity, especially when you have a child at home. I hope I will never have to deal with George's A/C and her account manager ever again. This is worst than a nightmare that no one needs to endure. I waited 2 weeks without A/C and ended up paying a lot more for a qualified technician to fix it in a few hours. read more

2-10 Warranty dispatched this company out when one of our AC units stopped working. George's Heating & AC called me on a Monday and said they couldn't be out until Thursday afternoon. It's not ideal, but I get it- it's June in Tucson. I was home all day waiting and they never showed up. I called twice that afternoon and left voice messages inquiring if they were still coming. They never called back. I understand that things happen; you run behind or a truck breaks down or whatever, but to not have the courtesy to call is rude and unprofessional. I'm thinking 2-10 needs to consider who they dispatch out to their customers' home, seeing from other reviews this wasn't the first time and I doubt it's the last. read more

Outstanding and ethical! The owner does not bonus his technicians to upsell the customers! I have had George's come to my home and many of my friends homes to fix A/C's and every time George's does an outstanding job!. There are always different sides of the stories when people write negative reviews and when one person writes a review it is one sided....this is a guarantee... if George's is approached with dissatisfaction from a homeowner; he has more information than the homeowner assumes and always goes into every home with the best intentions to do an excellent and outstanding job. If he is delayed getting to the home; it is because he is in HIGH DEMAND and people want him at his home! George's is highly recommended in the real estate industry and we need more companies like George's! read more

Our air condtioner was dead and the Home warranty company sent us to them. We will rely on their judgement and recommendation. The call was much more affordable through the warranty company for us. read more

I think a 1 star is too much for this company. I will try to keep it to a minimum otherwise thos review would be pages. So here's my story. We have a contract with 2-10, a home warranty company and as such are limited to the contractors we can use. George's has been out 6 times to fix our A/C unit because 2-10 said they had to guarantee their work, after waiting a week this last time with no air conditioning, there have been other times but this is the longest. They came out Saturday to fix the unit, after awhile the tech told us he had fixed it but to wait 2 hours before turning the unit on because the soldering he had done had made the unit hot. 2 hours later we turn it on and it didn't work. At our wits end we hired an outside contractor to look at it for us. We had tried both George's and 2-10 to get help as we have serious health issues in our household and all pets and our family are suffering. Yes, we told both companies and no, they didn't care. The hired contractor wrote us a letter explaining what was wrong with our unit. Not to our surprise, the incompetent repairs by George's was the reason our unit is out. We are now on day 9 without air and have been told it will be at least another week before our unit is fixed. Please beware of this company. They can make a bad situation worse and in Arizona, the heat is not a good thing. read more

I believe this company and 2-10 warranty work together to scam people. Upon reporting our A/C failure to 2-10, George's contacted us. It took them over a week to get to the house, where they took our $60 and said they would get back to us when they recieved the part to repair the A/C. George's was also sure to inform us that he would not be making any money off our work. At that time, we had to agree to pay an additional $600 when they came to install the part, which we agreed to. It has now been over a month and we still have no working A/C. Our home has been over 90 degrees at times. We contacted both George's and 2-10, neither company has done anything to help us. George's refuses to return any calls, even when 2-10 has said George's will contact us.They have never returned to our house since the initial visit. George's says they will "call us right back" but they never do. 2-10 refuses to refund us any money. They are making even cancelling our policy very difficult. I am now just trying to inform anyone in anyway I can to avoid being scammed by either of these companies. Avoid George's heating and AC and Home Warranty 2-10 at all costs. I am contacting the BBB on both companies and I encourage anyone who has been is a similar situation to do so as well. read more

If there was a zero star, i would give it to them. MY ac went out and the Home Warranty company sent out George's. It took three visits for them to diagnose the problem and then still didn't fix it. They were sloppy, rude, didn't return calls and went on the roof to service the ac without notifying me they were up there. Today I discovered huge dents in my front door near where they placed the ladder. It is a new door (July, 2015) which had no dents or scratches. George denied any responsibility for this and tried to blame it on the Heating and Air company who came out today to finally diagnose and fix the problem. (No a/c since July 21st). (The company that team out today told me that they have to follow-up open George's work frequently). George basically told me it was impossible that his men put the dents in the door, although my unit is on the roof above the door and men from George's were on the roof over 6 times, some of which I was not home. Mind you, George did not see the door or any of the pictures I took. What a terrible organization this is. AVOID AT ALL COSTS! read more

The service I received was so poor they don't deserve even one star but my heater eventually got fixed so I gave them something. This was also a 2-10 home warranty referral. My heat wasn't working and I have a new baby in the home. I spoke with someone at George's and let him know this was to be considered emergent per the warranty company. I was told I would get a call 30 minutes before the technician was to arrive. The call never came. George eventually showed up and informed me my unit was frozen and he needed a part that wouldn't be available until Monday. It was Saturday. Monday morning I called for an update. I was told I would be called right back. Two hours later I called back only to be told the same thing. The was problematic because I'm a night shift nurse. Meaning I work 12 hours overnight caring for other's loved ones. I needed to atleast have a nap. It never happened. I called every couple hours and everytime I was told the same thing. George called at 5pm to say he couldn't get the part and the warranty company would locate it and email me when it will arrive. He could've told me that first thing in the morning. A week and a half later I call to find out the status because I received an email saying when the part should potentially arrive. Again I was told I would be called right back. I specifically told the person I spoke with that I had to work that night and can't be up all day waiting on this phone call. HOURS went by again with no callback. I called and miraculously the other party had info for me. I set up an appointment for the end of the week. It was all that was available for the this "emergent" situation. I was told again I would have a call before the technician arrived. No call. But atleast he showed and fixed the heater. At night my house was a very chilly 56 degrees with tile throughout. I've never dealt with a business that has such poor customer service. The BBB gave them an F for a rating. I see why. read more