Please reconsider buying a Kia. First, the engine on my 2019 Rio with 44k miles that was maintained…read moreperfectly broke down. Then I have to wait 8 days for the nearest appointment just to get the car diagnosed to see if its eligible for repair under the manufacturers warranty. During this time, you CANNOT get a rental or reimbursement for a rental until the car has been through god knows how many tests and diagnoses even after they tell you that the engine does not work and the piston walls are severely scored. Then, once they do find something, they have to open up a line of communication with Kia corporate or somebody above them, which can take up to 7-10 days. It took the full 10 days for my case. So now it's been over 3 weeks that I haven't had a vehicle which by the way I am still making payments on, and I still have no idea when I will even be able to get a rental let alone get my car repaired. Also, Kia customer service across the board is total garbage. Try calling for yourself, see how long it takes to get connected to customer service, not the sales department lol. The best time I've ever gotten someone to pickup the phone was around 25 minutes which is actually amazing when you compare it to the other 5 or 6 times that I called and it took 1.5 to 2 hours to speak to someone. I'm not the only one, look it up. You can't even find an email for them, probably because they dont want you to have a paper trail. I would give a negative 5 stars if possible for doing the worst job imaginable.

This operation is run by a bunch of crooks, hold on to your pocket book because they will have…read morethere hand in it if you don't. They will sell you on a payment and then add what every they can to the contract without showing you while telling you how great kia is and rob you blind the hold time and then when you catch them they act like it is nothing. went by on 7/8/26 to discuss a charge they put on my contract and I told them I did not want it but I was told told this is owners retirement and he could not removed so I went with it but decided I wanted proof that I got applied to my auto that I paid money for but nobody could prove it was, so that extra add on is nothing but profit that was stole from me and the management told me to leave the building, what great c/s service and the manager Jahmir pointing and shaking his figure at me would not give them one star but the only way I could post it but it is really zero

Got my i8 serviced here for an oil change. Fantastic staff and service. I was warmly greeted upon…read moreentry, and guided to the service representative to start my work order. They also offered discounts and a complimentary ride to my other car. The oil change only took about 3 hrs including the wait time since I was a walk on. There is a nice, spacious waiting area with snacks and refreshments. Overall a great, seamless experience compared to other BMWs I've worked with for my car. Definitely will be back for future services. Highly recommend Taylor BMW for their technical expertise and hospitality!

I was undecided on a BMW purchase. The M4 is amazing and Haleigh did a great job describing the car…read moreand details. I enjoyed this dealership experience and customer service. Even though I passed on the purchase - it is a lovely experience and I would highly recommend.this dealership.

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

If you want to be overcharged and sit for a long period of time this is the place to go!! Not…read moreprofessional in the least!! Do not recommend ever!!

I don't know why this location doesn't have a higher rating. I have viewed most of the past reviews…read morebut I guess it's different for some people and the experience for their service. I can honestly say that "Gary" and "Noah" are some honest people that care more about the people than just the service that is given. In my unique situation, Gary/Noah went out of their way to perform above and beyond the job. As an active service member, I am proud to have the service of Fairway Ford take pride in the people!!! Thank you Gary and Noah for your service to Fairway Ford.

Wife just took daughters eco sport in for a service and the same thing happened that happened…read morebefore. Tried to charge us for a rotation that wasn't done. It has one odd tire so you can tell pretty quickly if it's been done or not. I just hope they changed the oil. Will be going else where for services on the next one. Plus 1 hour after my wife got out of here I received a text from them saying the service was past due :(

Gerald Jones Ford I…read morewant to make this as concise as possible I would not buy a car here. You will not get the best deal and they will lie to you . 1 . I was told I would get 90 days of blue cruise ( I don't ) this service is 50.00 a month to do what a Tesla does for free. 2 . They do not assist in helping you find a EV charger installer and after reading many other Ford reviews this is something they usually help with 3. They refused to include a charger ( although after my initial review they did reimburse me 400.00 for one I purchased ) shouldnt have had to leave a review to do what is right 4. I have been waiting for my second key and have even made a trip to the dealership to leave empty handed. 5. They force you to buy optional coverage which is unethical and illegal . ( I have included a picture that shows per the contract the service is optional and not required ) I asked no fewer the 6 times to remove this and they refused . 6 . While the staff tries there best it is painfully obvious that Gerald Jones Ford is all about the money and had I not fought for what is right I wouldn't have gotten anything 7. I was in the dealership a total of 7 hours this is unacceptable regardless of the circumstances. 8. My car has an open recall that they didn't fix so now I have to figure it out and it's making me nervous to take the car on a long trip . 9. They Still use the dealdesk 10. Also a big one ( the mileage on my car is less than the mileage on car fax ... shows tampering If I could do it all over I probably would have went to one of the small Town Ford Dealerships that truly did care about my business . I sold cars for many years and the sales people are not the problem it's management that tries to hide things to maximize profit . Gerald Jones is not the worst dealership out there by any means but with so many options I would look elsewhere .

I appreciated the professionalism of all of the Gerald jones ford staff and great service I receive…read morefrom Shannon in service and the guys in the parts department

I do not have very good credit, but when I was looking for a used car, I was being really picky! I…read morewanted one with a clean Carfax, low miles, in great condition and inexpensive, and this is where I found it! I had also tried to get financing on my own for it, but nothing worked, but they were able to get me financing at a reasonable rate with payments that I can afford, and I got exactly what I wanted. I love my car and have had no problems with it whatsoever. I could not be happier! If you are in the market for a used car and are on a budget, definitely come to them!

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Everyone in the office was very nice and helpful. Left my wallet in the office and Omar brought it…read moreto me himself haha awesome guy! Great experience and got the truck I wanted.

Maybe I'm just lucky, or MAYBE they are actually great at what they do…read more 1. Customer service is excellent at caring and response. They are always busy, but they are always motivated to help waiting customers after elite care for current ones. 2. They got me in and out. With or without an appointment they've given me that 5-star treatment. 3. Staff is knowledgable and patient. They listened closely to my car drama and tangled it with care and efficiency. Get those people a pay raise Gerald Jones! 4. Free entertainment. Free water. Free WiFi. Free Folgers coffee...mmmm dirt! But anyways, its the thought that counts!

I do NOT recommend this dealership…read more I brought my car in for a major repair (head gasket replacement), and when I got it back, it immediately started stuttering during startup and shutdown--something it NEVER did before. When I returned to have it looked at, my concerns were completely dismissed and I was told it was "normal." It was not normal. I took my car to another Honda dealership, and they quickly found the issue--a loose bolt--and fixed it. This is something that should have been caught the first time, especially after such a major repair. Instead of taking accountability or even properly checking their work, this dealership brushed me off and sent me away. The lack of attention to detail and customer care is unacceptable. This whole experience caused unnecessary stress, wasted my time, and made me lose trust in their service completely. If you value your time, money, and peace of mind, I would strongly suggest going somewhere else

I called yesterday to see what I needed to do to get a vehicle. I did an online application over…read morethe phone. Before you know it I was told to bring my current pay stub in the next day. So when I brought my paystub in it only took a couple of minutes and I was told that I was approved for a vehicle. I was so amazed at the friendly service. I would highly recommend to anyone looking for a vehicle.

Everything was good when they were trying to get me into my car. It's year 2018 now, and the car I…read moregot from them is a 2015. I HAVE ONLY HAD THIS CAR FOUR MONTHS NOW. Last month (month 3), the serpentine belt broke. And today, my a/c just went out. It is going to be in the upper 90's all week and feel like hotter. Thanks, Carn!....for this whack car that you promised is soooo good. Oh and Kaila is unprofessional!! She tried to hold an argument with me about my tag via text message from her work cell phone. I stopped reading and responding. They were in the wrong and she was adamant about trying to prove me wrong about my tags that were sent to their establishment PER THE TAG OFFICE (I spoke with different people on different days to ensure info was correct & everyone was on the same page). After the text foolishness, I went to pick my tags up....Kaila tells another associate to tell me that my tags weren't there. I don't believe that one bit. I don't trust anyone there now. No one.