Please reconsider buying a Kia. First, the engine on my 2019 Rio with 44k miles that was maintained…read moreperfectly broke down. Then I have to wait 8 days for the nearest appointment just to get the car diagnosed to see if its eligible for repair under the manufacturers warranty. During this time, you CANNOT get a rental or reimbursement for a rental until the car has been through god knows how many tests and diagnoses even after they tell you that the engine does not work and the piston walls are severely scored. Then, once they do find something, they have to open up a line of communication with Kia corporate or somebody above them, which can take up to 7-10 days. It took the full 10 days for my case. So now it's been over 3 weeks that I haven't had a vehicle which by the way I am still making payments on, and I still have no idea when I will even be able to get a rental let alone get my car repaired. Also, Kia customer service across the board is total garbage. Try calling for yourself, see how long it takes to get connected to customer service, not the sales department lol. The best time I've ever gotten someone to pickup the phone was around 25 minutes which is actually amazing when you compare it to the other 5 or 6 times that I called and it took 1.5 to 2 hours to speak to someone. I'm not the only one, look it up. You can't even find an email for them, probably because they dont want you to have a paper trail. I would give a negative 5 stars if possible for doing the worst job imaginable.

Since you ask, I will be happy to discuss my latest appointment at Evans Kia. Let's start with a…read morebrief history before delving into my latest service. I have, and currently own 2 Kia Forte's, both purchased through your dealership. One is the 2018 Forte which was just serviced and a 2014 Kia Forte 5. I religiously take these vehicles in for service to your dealership when required. If you check your records, you can see that was the case. As this pertains to my last experience, I was not happy at all with the quality of service. When setting up the service online I had to do it so far in advance that it defeats the purpose honestly. Even after doing that I would think that I would be reserving a spot but that is never the case. I realize that you are busy, and I can see the line circling out in front of the building for service. I feel as if I am in the same line as people just showing up. Now, Matt (my service rep) was courteous and apologetic the entire time. I dropped off my vehicle for standard maintenance check/oil change and new tire installation. My appointment was at 10:30 AM Tuesday, and I dropped the car off at 10:00 AM and decided to leave and come back to pick it up later that day. Unfortunately, Matt informed me around 3 that they only had 3 tires and it would have to wait until tomorrow. I went along with it with the understanding that I would pick it up the next day. When the next day came I did not hear a thing from anyone. I called at 3 to inquire, and a service tech girl answered and when I told her who I was and why I was calling she transferred me to Cody. I explained again and was told Matt was not there and the car should be ready today as they are working on alignment presently. He said he would call me when finished yet never did. The next day I had my wife drive me up to the dealership at 8:00 AM only to find Matt at his desk and after researching he tells me that they still have to align the vehicle. I questioned that in that Cody told me the day prior that it was on the lift being worked on. This was obviously a lie. As a matter of fact, I stayed for about 3 hours, looked onto the bay area from the waiting area only to see that my car was just getting on the lift for alignment. It was at that point that I made the decision to get my vehicles serviced elsewhere from henceforth. Since purchasing my first vehicle I have noticed a slow degradation in service quality. It used to be common practice to offer free car wash back in 2014 and it was done right. Too often I have waited way past what is expected to get my vehicle back. I walk to past the time waiting so I can get something constructive done. I always get an apology but that only goes so far. The way I see it, it is time to part ways. I have cancelled my latest appointment with my 2014 Forte 5 and will seek service elsewhere.

Got my i8 serviced here for an oil change. Fantastic staff and service. I was warmly greeted upon…read moreentry, and guided to the service representative to start my work order. They also offered discounts and a complimentary ride to my other car. The oil change only took about 3 hrs including the wait time since I was a walk on. There is a nice, spacious waiting area with snacks and refreshments. Overall a great, seamless experience compared to other BMWs I've worked with for my car. Definitely will be back for future services. Highly recommend Taylor BMW for their technical expertise and hospitality!

I was undecided on a BMW purchase. The M4 is amazing and Haleigh did a great job describing the car…read moreand details. I enjoyed this dealership experience and customer service. Even though I passed on the purchase - it is a lovely experience and I would highly recommend.this dealership.

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

If you want to be overcharged and sit for a long period of time this is the place to go!! Not…read moreprofessional in the least!! Do not recommend ever!!

I don't know why this location doesn't have a higher rating. I have viewed most of the past reviews…read morebut I guess it's different for some people and the experience for their service. I can honestly say that "Gary" and "Noah" are some honest people that care more about the people than just the service that is given. In my unique situation, Gary/Noah went out of their way to perform above and beyond the job. As an active service member, I am proud to have the service of Fairway Ford take pride in the people!!! Thank you Gary and Noah for your service to Fairway Ford.

Wife just took daughters eco sport in for a service and the same thing happened that happened…read morebefore. Tried to charge us for a rotation that wasn't done. It has one odd tire so you can tell pretty quickly if it's been done or not. I just hope they changed the oil. Will be going else where for services on the next one. Plus 1 hour after my wife got out of here I received a text from them saying the service was past due :(

Had alternator go out in my truck, had weekend plans with no other option to get there. Marcus in…read moreservice helped me out and will be the reason I continue to choose Gerald Jones!

I want to make this as concise as possible; I would not buy a car at this dealership. You will not…read moreget the best deal, and they are deceptive. While the staff try their best it is painfully obvious that Gerald Jones Ford is all about the money and the finance person, Kirt Dolittle and the sales manager Martelli that calls himself a man of GOD when you call him out on his of deceptive practices. I agreed to Co-sign for my granddaughter. Two days later I find out that I am not the Co-buyer but the primary on the loan. Why would they not be upfront about this, for one thing they did not want to lose that cut of the pie. See when a dealership gets you a loan, they make half or more percent of the total Interest Paid. If they had told me that I was going to be the primary I would have gone to my bank. I would have then got 5% loan and not a 6.5 or so loan. That is around $800.00, it does not sound like much but for a college student going to school full time and working part time it is a lot of money. If I could do it all over, I probably would have gotten the Jetta at CarMax and not these lying cheating group of people. Martelli keeps saying it is the same thing, and yes, he is right, but it is the principle of not saying it. It seems management hides things to maximize profit. Gerald Jones is not the worst dealership out there by any means but with so many options I would look elsewhere. I will contact the State Attorney General Office, and I will file deceptive practices claim. It is insane that dealerships think they can get away with this today. UPDATE: Hello Getina Cato let me make this clear. This is not my first car buying, this is not my first time co-signing, I did it for both of my children. Explain to me how I went from co-signing to primary loan holder. I told your sales manager Martelli if I had to I would co-sign, I never agreed to being the primary on the loan if Mr. Martelli and his deceptive practices would have told me that I was going to be the primary on the loan I would have said no to the interest rate and gone to my bank and got 5% loan. Your dealership deceptive practices is what has brought us here.

I do not have very good credit, but when I was looking for a used car, I was being really picky! I…read morewanted one with a clean Carfax, low miles, in great condition and inexpensive, and this is where I found it! I had also tried to get financing on my own for it, but nothing worked, but they were able to get me financing at a reasonable rate with payments that I can afford, and I got exactly what I wanted. I love my car and have had no problems with it whatsoever. I could not be happier! If you are in the market for a used car and are on a budget, definitely come to them!

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Everyone in the office was very nice and helpful. Left my wallet in the office and Omar brought it…read moreto me himself haha awesome guy! Great experience and got the truck I wanted.

I just purchased a new minivan from Allen Baer and would highly recommend him to anyone I know. He…read moremade by buying experience quick and easy, listened to what I wanted and made it happen! My family is in love with the new ride and if we ever need another vehicle my first choice will be to contact Allen! My family and I have be loyal Gerald Jones Customers for well over 35 years and will continue to be so. The finance process was quick and painless as well Marc did and amazing job going over the details with loan and couldn't have been happier with my experience over all!!!

If I could give them a zero, I would!…read more I am writing to express my extreme dissatisfaction with the service I received at Gerald Jones Honda. Due to my experience, I would not recommend this dealership to anyone. After my vehicle stalled on Washington Road due to an auto start/stop failure, I brought it to the dealership. Despite my prior research identifying a specific recall and extended warranty issue (23-009) related to my Honda Pilot, the service department failed to address it. They performed two service bulletins (23-008 and 23-010) but ignored the warranty extension. This oversight led to a dangerous situation while I was traveling on I-95, where my vehicle stalled in traffic and failed to restart. Upon returning to the dealership, the staff refused to acknowledge their failure to complete the necessary service bulletins or address the rear suspension recall. Furthermore, the Service Manager, Colby, was unprofessional and dismissive of my concerns. The dealership subsequently attempted to charge me $1,900 for a starter replacement that is directly covered under the recall and extended warranty. Given the lack of accountability and the safety risks caused by their incomplete service, I am deeply disappointed in the quality of care provided by this dealership.

I called yesterday to see what I needed to do to get a vehicle. I did an online application over…read morethe phone. Before you know it I was told to bring my current pay stub in the next day. So when I brought my paystub in it only took a couple of minutes and I was told that I was approved for a vehicle. I was so amazed at the friendly service. I would highly recommend to anyone looking for a vehicle.

Everything was good when they were trying to get me into my car. It's year 2018 now, and the car I…read moregot from them is a 2015. I HAVE ONLY HAD THIS CAR FOUR MONTHS NOW. Last month (month 3), the serpentine belt broke. And today, my a/c just went out. It is going to be in the upper 90's all week and feel like hotter. Thanks, Carn!....for this whack car that you promised is soooo good. Oh and Kaila is unprofessional!! She tried to hold an argument with me about my tag via text message from her work cell phone. I stopped reading and responding. They were in the wrong and she was adamant about trying to prove me wrong about my tags that were sent to their establishment PER THE TAG OFFICE (I spoke with different people on different days to ensure info was correct & everyone was on the same page). After the text foolishness, I went to pick my tags up....Kaila tells another associate to tell me that my tags weren't there. I don't believe that one bit. I don't trust anyone there now. No one.