Stopped in today 30 minutes before closing and still received amazing service! I had concerns I…read morethought my windshield had a crack. Troy kindly assisted me and shared with me details about my windshield and rest assured I did not have crack simply a scratch on my windshield. His quick bit of knowledge saved me a day of PTO at work and his honesty saved me money, I felt like someone could've told me it was a chip and I would've paid to have it filled. His honesty was appreciated, I will definitely do business here in the future if I have chip and I recommend this place to others.

Great service and communication. Gave me some helpful info after the repair…read more Had them fix a chip and another time a full windshield replacement.

We used this shop for collision repairs and selected them based on their reputation and insurance…read morenetwork status. Our vehicle was dropped off on December 2, 2025 and picked up December 29, 2025. Upon pickup, we discovered multiple personal items missing from inside the vehicle and new interior damage that was not present at drop-off. We immediately notified management, who stated they had no information and agreed that filing a police report was appropriate. A police report has been filed and the matter is being handled through proper channels. I'm sharing this so others are aware and can take precautions when leaving personal items in a vehicle during repairs.

Our car got rear ended and it was a few months before they were available but it was worth the…read morewait, car is excellent.

Mario at the front desk and Tim who repaired my car were all professional while fixing my RS3. I…read morewas expecting to replace my entire windshield but they were able to get it all fixed up for me in about an hour after walking in. It's about a dollar lengh crack across my windshield. You can still see the crack itself but it's not supposed to continue to break. Highly recommend using them as they also use OE glass for replacements if needed.

I had my vehicle 2 weeks when I noticed a small chip in the windshield. I know if you wait it can…read morespread so I started looking for glass repair shops right away. I found 2 with high ratings, one in Poulsbo near my job that had a 6 hour wait and this one that was $10 more (I didn't know the repair was free with my insurance) Shame on me for stereotyping but I was expecting a guy to come look at the glass chip. When a female came out and started scratching at the glass of my new Lexus I was scared. Eventually 2 more females were checking out my windshield. They all agreed the glass chip was there when I bought my Lexus and the repair was falling apart.. They got me right in and didn't make me wait in the reception area when I told them I just came off a 12 hour night shift. I dozed in my vehicle and I woke to a tap on my window, all my paperwork ready to sign, and no chipped glass. I signed and was on my way, never getting out of my vehicle once. I know females are more nurturing whether they are in work boots or wearing an apron and this crew remained professional while meeting my comfort needs. This business is A+

I live in Seattle so it was a drive to get to Port Orchard. My Tesla Model Y had some door and…read morequarter panel damage. There are a limited number of Tesla certified body shops in the area and many have very long waits for service. The one shop in Seattle that could get me in could not agree with my insurance on the cost. My insurance suggested Fix Auto as "a Tesla-certified shop we have been able to agree with in the past". Everything about the experience was smooth. I spoke by phone and they sent me a link to upload damage photos, and they made their repair estimate from that. Once they had the car there were additional costs discovered but they were able to get them accepted by my insurance with no cost to me. I was able to drop the car off for repair after hours (since they're so far away!) using a gate code they emailed to me. They have an automated text system that sends updates at each stage of the repair. ("Your repair is on time and moving to the paint shop!") They got the job done sooner than originally anticipated. I literally cannot tell that anything ever happened to the car. It's beautiful. As a bonus, they work with the local Enterprise Rent-A-Car so I was able to just leave my rental at the repair shop and they checked it in for Enterprise. When I had questions through the repair process, they were easy to reach by phone and helpful. As for cost, it was all covered by insurance, but the numbers were big. Fix's initial estimate was about 30% less than the Seattle shop, but after the additional costs were added the two bids ended up almost identical. (Of course, the Seattle shop probably also would have come up with additional costs.) My advice overall: Don't damage your car. If you DO damage it, go to Fix in Port Orchard. They were outstanding.

Is your Tesla damaged? DO NOT BRING IT HERE! Simple repair to rear bumper languished for MONTHS and…read morethey did everything possible to make the process as slow and expensive as possible. They even charged me $105 to update the car's software (something you do yourself at home)! Also put a bunch of deep scratches on the rear window and claimed it was like that already. And the paint job is pure garbage and does not match the rest of the car. Seriously, just wait the time it takes to use the local Tesla-authorized shops instead of this place. They play a nice game of happy friendly face until something goes awry, then the fangs come out and they are nothing but cut-throat crooks. Don't believe their bogus responses either - it's a flat-out lie!

Have had rock chips repaired 4 times and they are still holding. Quick no appt needed service,…read morefriendly and helpful

My Nissan Murano developed a serious water leak due to plugged drain lines in the sunroof. The team…read moreat the Autoglass Clinic expertly removed the entire sunroof to access and clean out the drain lines. They were professional, courteous, and excellent communicators providing updates throughout the process. I would highly encourage anyone to contact them for services.

I bought my Mustang there off the showroom floor and was very happy with my purchase.read more

My car was dropped off 2 weeks ago for a scheduled appointment. 14 days later and the technician…read morehasn't even started the work. 5 days into it, I received a phone call telling me I missed my appointment and asking when a good day to drop off my car would be. The computer system was blamed for the error and I was assured people were aware my car was there. 2 days later, I got the first of what would total 4 different texts messages asking me when I wanted to schedule my car to get brought in. I was told it was a new AI system causing the confusion and management would fix it. Don't worry though. They do know my car is there. It's been 5 days since the last text and I still have not heard from a manager. I did get an e-mail a couple days ago suggesting some services I should consider the next time I bring my car in. 14 days they have had my vehicle and no one seems to know it's even there. They did manage to bamboozle me into renting a car from them though. I've been paying out of pocket for 14 days now. It's hard to think they have reason to prioritize my repairs when they continue to make money every day it's sitting there gathering dust. I have spent over $1,000 now and repairs on my vehicle haven't been started. This is the absolute worst service I have ever gotten from any kind of repair shop. It is very safe to say that I will not be bringing this or any future vehicles to them for service ever again.