I had an insurance claim repair done here, including body work, paint repair, and a windshield replacement, and the entire experience was seamless from start to finish. Customer service was excellent, and the communication and updates throughout the process were absolutely spot on. Gina, Bonnie, and Moe were all fantastic. Every interaction was professional, friendly, and reassuring--something that really matters when you're dealing with repairs after an incident. They're a true reflection of how well this location operates. The shop itself was easy to work with from day one. Drop-off was simple, the front desk staff was welcoming, and the overall environment felt inviting. A small but memorable detail: the collection of Jeep ducks at the front desk sparked a fun conversation that genuinely helped take my mind off why I was there in the first place. While this visit was due to an incident that wasn't my fault, I would absolutely come back voluntarily in the future and would confidently recommend Gerber Collision & Glass - Chandler to anyone needing collision or insurance repair work. read more

I had to get repairs done in my 4Runner and my insurance company suggested Gerber. They were incredibly accommodating from the start. Timing, speed and going over and beyond the repairs. They fixed a couple of dings and cleaned my headlights as a courtesy. Didn't even notice until the next day when it was light out. They also arranged for enterprise to pick me up and the drop off was just as simple. Much more than expected. Thanks Mo for the help! I left delighted with the service and convenience, not to mention the value of your service. There is no price that can measure convenience for your client! read more

I had a great experience with Gerber Collision & Glass. The entire process was smooth, and the staff kept me informed every step of the way. The repairs were completed on time, and my vehicle looked like new when I picked it up. A special thank you to Nato for providing outstanding customer service. Nato was professional, knowledgeable, and made sure all my questions were answered. Their attention to detail and commitment to customer satisfaction really stood out. I highly recommend Gerber Collision & Glass, especially if you have the opportunity to work with Nato. Excellent service from start to finish! read more

Horrible, was in a car accident, rear ended and her insurance told me I had to go to certain shops. I called this one on the list and they could not accommodate for an estimate. Talk about poor customer service. As soon as I mentioned insurance, they changed their tune. read more

Would absolutely not recommend. There were several delay and issues with my car. I had to go pick it up twice when things weren't done right. The second time I just called the insurance so I could take it somewhere else because there was still a gap in my bumper. read more

Gerber Collision & Glass - Front bumper, still a gap with lots of glue - Body Shops Near Me - Chandler, Arizona

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Top Notch Service and fantastic Staff. Could not have picked a better place to take my vehicle and had the best experience at Gerber. I spent years doing my own body work restoring classic cars and will say this team has done a great job in quality body restoration, timeliness, communication, and customer care in general. read more

They went above & beyond with fixing my car- it looks brand new. The manager & staff were all wonderful, highly recommend for repairs!!

Almost had to miss Thanksgiving. I dropped off my vehicle for some rear end damage. Even had a quote from home detailing the damage and that they needed to order a rear quarter panel before I arrived to save time. Checked in, got a rental car and went on my way. Then after about 2 weeks get a text saying they are on schedule and that it is scheduled to be ready on 11/16. Great, we got back from a vacation and then only had to wait 2 days to get our car. Meanwhile, I had gotten sick and scheduled to go to the Dr. after we got the car. Contact Gerber and they say oh no, that app is not correct and they need a few more days. So I had to go rent another car. I only had a short time left of rental coverage through my insurance. This went on everyday. I was told we are hoping to have it finished....oh it is in final assembly....oh we are waiting on a bracket. Every time no real details and just kept saying soon I finally had to put my foot down and tell them I was taking my vehicle Wednesday. I had to transport turkey frying equipment and lots of other stuff for Thanksgiving. This shop is very unorganized. Don't trust anything they tell you on times. I think they take on to much and promise, and are so backed up they can't deliver. And I don't think they are honest in their communications. Then at the last hour, I got my SUV back back and it was absolutely disgusting. Dirty, dusty, and my tools, rags, first aid kits, that was in the trunk area was thrown all over my back seat and the back seat floor. We had to go immediately to the car wash because it was so filthy. They did take $500 of my deductible payment, however, It cost me about an additional $200 in additional rental car costs, gas, uber, car wash to get to rental. I would go somewhere else. This place is very disappointing. read more

‼ BEWARE ‼ Don't go here, if you do make sure you have your car Jack in your vehicle upon receiving it, make sure they didn't ruin anything else, make sure they clean the interior might be dusty (oh but they cleaned the outside), make sure they put your vehicle decals back on if that is important to you! Might want to double check if you have your spare tire just in case and your user manual, antenna, anything they can pluck off that they find worth it to them. read more

It's clear no one checks before a car is given back to a customer. They charged over $20,000 for repairs and gave me back my car with a trunk full of leaves (?), with a tear in the seat, a lost part, and like 20 screws missing from the bottom front of my car. I also found broken pieces of plastic under the seats. When I asked them to repair the remaining issues, the manager said they were too busy. The regional manager got involved and made an appointment for me at the Tempe Gerber (priest st location). THEY DID A FANTASTIC JOB. (Quick, professional, beautiful work, no mansplaining.) Go there instead! I'm currently waiting to see if I can get the bottom of my car secured. Hopefully I'll be able to go to the Tempe place for that. read more

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My son wrecked his truck. We went to gerber. Good people. Did a nice job. I really appreciate the help they provided my family. read more

My car was rear ended in March, the adjuster sent me here and they had my car for 2 and half months. Every time i called to get an update Claudia was rude and dismissive. I finally got my car back and my seats came back with spots of grease and dirt. Just go anywhere other than here. read more

Gerber Collision & Glass - Body Shops Near Me - Chandler, Arizona

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Don't bring your car here!!! This place will take you money and do a half ass job of repairing it. When you call them out on their bullshit they will give you different excuses. They will also lie and blame lack of repairs on your insurance company. Shotty fucking job on repairs! If they don't make it right I'm sure an attorney would be happy to step Update: after going back and working with the manager my care was repaired correctly and looks as if I was never hit. Thank you for making things right! read more

My car looks amazing These guys did excellent work.I was so said when we were in a collision and my car looked so banged up. Gerber did great work in a reasonable amount of time.I hope I never have another accident but if need be I will stick with Gerber. read more

Don't be fooled. They are now a Gerber Collision Center but formerly Brighton Collision Center. Same manager and staff. Stay as far away from this shop as you can. Got a little fender bender in a parking lot and Geico sent me here. It took more than 3 weeks to finish my car!! I went by after a week and they had not started yet...called a week later and was told it was done. I went to get the car and it was still in the same spot as a week ago, still not done! After my complaints they finally hurried to get it done...not good...they chipped paint on my trunk (not part of the original repair) misaligned the bumper, forgot my cargo net, lost the clips from inside the trunk and misaligned the carpet in the trunk. Paint job they did on my trunk was awful. Now it is 6 months later the paint has developed deep cracks and the bumper has moved (used the old clips instead of new ones) car looks 10 times worse than when it went in. Don't take my word for it see the pictures. read more

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The purpose of this entry is to provide a third-person perspective of an interaction between "a Customer" and Gerber Collision and Glass (725 E Chandler Blvd, Chandler AZ 85225) (GCG). I'm not affiliated with GCG in any way except as a repeat Customer. On or about October 11 or 12, 2022, in the morning, I entered GCG, there was a young woman addressing the GCG Office Staff in a very Belligerent, Caustic and Abusive Manner. Please note: I'm an Ex-Navy Enlisted Sailor (EM3), a former Commissioned Officer of the United States Marines, and a Former Manager in a Manufacturing/Shop Floor Environment; therefore, I'm no "Snow Flake". However, the manner in which the young woman communicated with the Office Staff (Bonnie and Emily) and her use of Foul Language even made me cringe. The Office Staff professionally, courteously, and repeatedly requested that she provide basic info so that they could begin providing Service and the young woman repeatedly refused to provide any info. Finally, Bonnie politely informed the young woman that she was going to get her Manager (Bonnie, left her desk to get the Manager, and the young woman was still in the presence of the other GCG receptionist). The Manager professionally, courteously, and repeatedly requested that she provide same basic info previously requested by Emily and Bonnie, and the woman would not provide the info. Finally, the woman stormed out of the Office stating words to the effect; I've had two (2) bad experiences with GCG, you are the worse, and I'm going to make sure everyone knows it; I'm never coming to GCG again. I immediately blurted out; I've had two (2) experiences with GCG and they've been Great! ... "Bye Felicia"! I sincerely hope and pray that the young woman fulfills her promise never to go the GCG again, because GCG employees shouldn't have to endure such abuse! I've had my 2014 Acura MDX (see attached) repaired at GCG twice (725 E Chandler Blvd and 477 N Cooper Rd) and I was totally satisfied with Service/Warranty work and their Hospitality (I was treated like Family, not "a Customer"). I have two (2) vehicles (2014 and 2020 Acura MDX's) (see attached), and in the future, I would proactively seek to have my vehicle repaired by GCG and I'd recommend GCG to everyone! GCG is the epitome of "Hustle" (see attached); for every Felicia (Male or Female) that GCG encounters, there are one hundred (100) totally satisfied Customers. In closing, don't let the Felicia's grind you down, keep "Hustling"! Kudos and a Hearty Well Done!!! I would give you Ten (10) Stars, however, I'm Limited to Five (5) Stars! read more

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I just wasted my time coming in for an estimate. To be fair I did show up unannounced and maybe that is foreign in this industry but the receptionist could use some soft skills. I walked through the door and her first question was "do I have an appointment"- me- no, "who is your insurance?" Me-Progressive but I may self pay- her a bit snarky "l will ask my estimator but my next appointment is Thursday". And no you won't get me back here Thursday- sorry your Monday stinks-I'm out. too bad for me because it looks like they do good work. read more

Gerber Collision & Glass - The office. - Body Shops Near Me - Chandler, Arizona

Gerber has the absolute worst customer service. I received text messages for three weeks telling me my car would be ready on the 25th. I made plans to go out of town on the 25th. I received a call on the 24th stating that they missed a bracket and my car would not be ready. I explained my situation and he told me he would have the cat ready on Friday. Friday came and went. I never heard from my advisor. I called and left a message Friday afternoon, their voicemail says will get back to you the next business day, which was today, Saturday, I never received a call. It has literally been a month, I had $2500 worth of damage to my car. I definitely would not recommend to anyone. read more

The front desk girls are the absolute sweetest and everyone there is nice, but moving from customer service to quality. I had to wait over a month for my parts to get in, which I understand so no worries, but I dropped my car off, waited a week, and the original issue wasn't fixed, the headlight was just new, the mounting bracket was never fixed, the new bumper wasn't put on right, literally the 2 of the main things I took it in for lol, kinda pissed they short cut their work and I'm not going to have my car for Christmas , great people, I'm not sure if it's motivation or something but they're always stupid busy so maybe they're underpaid or understaffed or something. But like wtf guys it was a 3100$ repair and it barely got fixed read more

Did a great job putting our BMWX1 back together after a lady side swiped me in April. Thank you all for doing such a great job in a decent amount of time. read more

Rudest people I have ever met. Receptionist gave me a dirty look and asked what I was doing there. Said I had an appt and she said I didn't. Turns out their system was wrong. Adjuster did poor job on estimate, didn't say 5 words to me. Tried to talk to manager just blew me off and told me I couldn't leave the car and wouldn't schedule the repair. Worst customer service ever. Receptionist was rude on phone and hung up on us when we were asking questions like we were bugging her. Don't go there. read more

Russ, Manager, took care of my car and my daughters car on 2 separate occasions. Great quality job. Great pricing. read more

Tony a Manager at the shop here was very helpful and he completed our job properly and done correctly, The case of the damaged window was solved here. the other company American Glass which I'm not going to mention Did not answer the job properly and kept giving us the runaround but Chandler Collision & Glass did us right. Kudos to the Chandler Gerber Collision and Glass. read more

Run far away from this place. Staff does not communicate despite multiple request. Customer service associate Bonnie actually hung up on me when I inquired about an update after 2 weeks of hearing nothing. Left several messages and was told they didn't have any messages from me. Just an overall headache. Don't do it. read more

Don't waste your money here. They just ripped me off 540$ for part of my front jeep bumper. NEVER mentioned how much it was going to be up front until I got the bill. I could have bought a brand new specialized bumper for less. Kiss my ass...never again. read more

Low quality of work and customer service. Returned me car in poor condition. When I gave them my car my window worked. When I got it back the back window could no longer be rolled down. Returned twice to have it fixed with no success. Was never given an invoice where I owed money. Three months later they told me I owed money and threaten to call a collections agency on me immediately. I asked for an invoice that had an amount on it. Was given an invoice with the wrong date for three months prior which was not the original invoice I had received. I would not go back here nor can I recommend anyone else to go through the hell I went through. Also, do not trust their automated texts for status updates. I took off time from work to pick up my car which I was notified via text earlier that day that it was done. I get there and my car is not completed. Was told I need to call and not trust the text messages. Update your automated system so it's accurate or don't have one at all. This place is a hot mess all around. read more

If I could, I would leave negative stars. This is hands down the worst body shop my family and I have ever been to. Not only do they blame the insurance for the parts they use, but take no responsibility for their horrendous work. They claim to have inspected the car before giving it back to us - the whole rear end of the car was crooked and had gaps it didnt have before. Tony's customer sercise skills are lacking to say the least and the manager, Russ or Ross doesnt even call back. Please, stay away. The location on Omaha in Mesa is 1000 times better. read more

Very dissatisfied! On December 20th of 2021 I gave them my 2004 Nissan Titan for collision repair. During the course of the next several days I received 6 text messages from them indicating the truck was in the process of being repaired and these texts gave me an estimated date of completion. On the given date of completion (January 6th of 2022) I initiated a call to see if my truck was ready. At that time I was told that parts were no longer available for the truck and it would be returned unrepaired. I was told it would be ready January 11th. When I arrived at Gerber Collision to take possession of my truck, I found that 7 large pieces of exterior molding had been broken and were laying in the bed of the truck. Prior to me taking delivery of my truck I was not told of any problem or of this new damage caused by Gerber Collision. My truck showed damage previously but now it looks like it belongs in a junkyard. read more

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Get rear ended and it's safe to expect a massive headache, right? I'm so glad GEICO sent me to these guys! Every step of the process was seamless -- from dropping my car off to getting a rental ON THE SPOT. They even sent me a text every day with an update on the estimate and progress of the repairs. My bumper looks brand new and the whole process was stress-free. HIGHLY recommend these guys! read more

Noel from Gerber was extremely helpful in helping to get my car checked in. She truly went above and beyond and I am very appreciative of her and the staff at Gerber. read more

Russ came through in the end and really helped out. Thanks to you.

I was in auto accident and referred to Gerber Collision by my insurance carrier They did an outstanding job fixing the vehicle and their customer service is top notch. Big thanks fo Russ who went above and beyond to help me out. read more

I had an issue with a repair that was done in the past while it was another company. After couple phone calls, the GM was very helpful and took care of me. These guys do the right thing and that's harder and harder to find these days. read more

I had a wonderful experience with Gerber Collision in Chandler. I was rear ended and Gerber was recommended to me by American Family Insurance. From the moment I walked in and the young ladies at the front desk greeted me to the very end when I picked up my car, I was treated well and taken care of. Nicole and Kat at the front desk went above and beyond assisting me with the rental car company, and the check in and pick up of my car was smooth and efficient. Tim M. was my estimator and he too was amazing. He kept me well informed on the progress of the repairs, and provided impeccable customer service throughout the entire process - and the car looked terrific after it was done! I highly recommend Gerber Collision in Chandler. read more

Gerber Collision and Glass is fantastic! Great service - friendly, detailed and knowledgeable. Recently worked with Russ with our Jetta and they got it back into shape - like new again. Highly recommend Gerber. read more

This shop came recommended by Geico. The whole process was so easy and our car looks brand-new again. They have onsite car rental which was convenient and fixed the car quickly. Would definitely use them again if needed. read more

My car looks amazing thanks to everyone that worked on my vehicle. Everyone was super friendly especially the receptionist who really could relate to what I was going through I believe her name was Susana. Not a chance I would go anywhere else. read more

Thank you he was too busy to take my call I am very satisfied with my new shop Earnhardt they did not make me wait a month for repair and then weren't too overbooked to repair my car without trying to redirect me to a further shop without offering to transport the car themselves since they messed up. Earnhardt took me right in read more

This place is garbage they returned my car to me dirtier then I left it there with an additional 20 miles added onto my Milage idk how it gets that much milage added on when it should've been in the parking lot being worked on and they said it was washed but it was super dusty all over my car they left paint on my gear shifter as well as on my seats there was a bunch of crumbs and shit all over my car and it looked like someone tried to wipe grease all over my windows! Highly don't recommend unless you like people who don't care how they treat your car and have no respect for their customers. This place needs to be shut down. read more

How is their collision service? I wouldn't know. I couldn't get past the obnoxious "greeter" at the front desk. How do people with such an attitude end up in customer facing positions like this? I have spent thousands of dollars on collision service in the past couple of years, and need a new shop because my regular place has moved too far away. Maybe I'm old-fashioned but I enjoy meeting the people I'm going to do business with, so I like to go to a place of business and have a friendly discussion instead of an email or a phone call. The people at my other shop (Excel Collision by the way) were friendly and helpful and actually listened to find out my needs and talk about options. I walked into Gerber, said "Hello I have my car here and.....". That's about as far as I got before I was rudely interrupted - right in the middle of my very first sentence she just started TALKING.....told me that everyone was at lunch, they were booked up completely, and I would have to make an appointment for an estimate. She had no idea what I was even going to say! I just said "fine" and walked out. I have no tolerance for people like that, or for a business that would hire someone like that. But who knows? Maybe they do great work. I'll never know. read more