Dropped my car off and was told it was a 2-3 day repair (but as you know nothing is guaranteed) Drop off day 3/4/23 - today is 3/13/23 still no car and no hint of when the parts might get there. Constant lies about parts being on a truck in Columbia an hour and half away last Friday, only to find out they still aren't here in Charleston yet the following Monday. No idea when it might be ready. If you do Rideshare for a living don't bring your car here, no telling when you might get to earn a living again. The manager's smug answer is that I should have had a second backup SUV sitting in my driveway just incase my other car broke down. What a condescending answer to a customer , why don't I have a backup 25k SUV in my driveway, maybe because I do Uber/Lyft for a living. read more

I did not have any work done at this location (yet) but I did come in and get a quote for repairs from a hit-and-run on my car. The staff were very friendly in breaking down the quote for me after they took photos and inspected the damage on my vehicle. The waiting area was comfortable and the interior was nicer than I expected (I guess I just assumed it would be very body-shop-y?). Now I'm looking at getting a panel color matched, so I will definitely be checking in with them when that time comes! read more

Took over 3 months to make repair my vehicle and was told it was because they kept putting smaller fixes in front of mine so they could make a quick $500, rather than have my vehicle on their lift taking up space. Picked up my car for the first time and it was left dirty and repairs still not done correctly. Headlights were pointed in different directions and dim for some reason. Had to take it back and they "fixed" it over a few days. Took my vehicle on a road trip and upon getting back to Charleston, I found no radiator fluid in my vehicle and that it spewed all over under my hood because they didn't properly connect a hose. To this day, I am still finding issues with their repairs. Glue from the tape they put on my car that I had to remove myself. Spray from them painting the front of my vehicle is on my front wheels. I'm not sure if there are better body shops in the area, but I would definitely give them a shot over John Harris on Azalea Rd. Getting in a wreck is a tough thing to go through and adding a terrible body shop to the mix is like putting salt on the wound. read more

Horrible! In all honesty the quality control is pretty bad. I got into an accident with my Scion FRS. I took my car to John Harris with an understanding that it would take a week and a half to repair the damage. Several days later I get a text that my car is 50% complete and several hours later that it's ready for pickup. Upon picking up my car they take me to a poorly lit area of their facility to view my car. Looks good. Or so I thought. I proceeded to take the car and noticed my headlight appeared to be out. I tell the person discharging the vehicle where he states "oh it's just the sun shining from the lens." Niece as I am I believe him. I proceed to take the vehicle home to see the panels are not aligned. The hood was not replaced (because it's bent) fender stands proud of the door by .25 inches, and even worse my headlights DONT WORK AT ALL. I inspect the wiring and the botched to up completely. HORRIBLE JOB. Not only is this a miss on my part and their QA controls. It's a blatant safety concern passed by a business only out for profits. Worries me and is the reason why I rate them a 1star. Would be a zero if I could. Don't risk your car for poor work by an establishment that clearly doesn't care. read more

Was referred by my insurance company here to fix a minor dent. Ended up pricing the dent in question below my deductible. Took two hours to do that. I was also referred to a rental car company by them that came, picked me up, drove me to thier location downtown where I waited in their office for two hours bc they had no car for me. At one point the rental car company locked me in the office with no staff present so they could go pick up a car. When I asked them to drive me to John Harris to pick up my car, they told me to drive myself in the rental car. So I used the rental car to drive myself to John Harris to pick up my keys. When I got to John Harris no one was at the desk so I had to chase them down to get my keys. Total waste of time and a horrible morning. read more

Front windshield was replaced by John Harris , upon pickup of my truck 8 days later, there was broken glass still everywhere, and rubber seal pieces on the dash and on the floor. The bill showed a fee for professional cleaning of the vehicle and that clearly was not performed. After another 1.5 hours waiting for my truck to be blown out with air and or vacuumed , it still had glass and debris in it and the "new" window had adhesive stuck to places where it should not be. Very costly repair for an unprofessional service. read more

I went to John Harris after driving by its great location next to I-26 everyday, not feeling confident in other local body shops that I had visited, needing substantial paint work on my new used car. Max gave me a quote that was a bit lower than my second choice shop, but my gut feeling was that even if the price had been the same, I would be happier here. Recently opened, the shop is clean, spacious, modern, and the staff are professional. After deciding to move forward, Max worked with me through the whole process. The car was ready when promised, and the work looks great. They even painted additional panels to get the best match possible. I would definitely recommend, and although I hope I don't have to go back, this would be my first choice in the Charleston area. My only complaint is that the car was very dusty inside with paint colored dust. I will have to spend a few minutes wiping down the surfaces. Anyway, the car looks new, so I am happy. read more

Brought my car here after someone hit my car and drove away. They did a great job. Kept me updated throughout and actually finished a day earlier than expected! The only things that weren't amazing were the location (not in the nicest area of North Charleston) and there are some noticeable spots where they painted the car but it looks like the paint dripped down. This is only something you can see when you get up super close though so nothing serious at all. I will also say they returned my car super clean. Clearly vacuumed, wiped out and washed the outside. It also seems like they keep cars inside their building which mostly negates the bad neighborhood issue. read more

Picked up an irrigation flag with my tire that scratched the paint all the way around the wheel well and passenger door. Made a claim with Geico who suggested John Harris Body Shop. Dropping off the vehicle was easy with very little paper work. 3 panels had to be removed and painted in addition to a new decal. Three business days later I was pleasantly surprised by the job well done. Look exactly like it originally did and the paint matched the vehicle perfectly. Easy checkout as well. Was treated professionally. read more

Best body shop I have been to! New to the charleston area and I can promise you if I ever have any body repairs needed they will get my business 10x over again . They have a nice , clean , open location . They also offer refreshments while you wait in there comfortable lobby ! They do stellar work and they keep you updated as they fix your vehicle to work with any and all situations . GREAT BUSINESS. Love love love it ! They truly care about keeping your business . read more

Both parties had GEICO and everything went well on the front end...appt. w/in 48 hours, John Harris employee ready for me within a few minutes of my 08:00 appt, paperwork, review of the damage to my rear bumper, and rental. The only "fail" was that I did not get a call-back and quote for repairing a scratch not related to the accident. My Nissan Frontier pickup was ready three working days later on the day promised. Upon inspection, I found four issues. The plastic step-pad on the bumper did not sit flush on the chrome part of the bumper, there were three small "fish-eyes" on the tailgate, the car was covered in little white specks (that came off easily), and a sharp edge on the bumper. I inquired whether the step-pad issue was because it was not OE and the answer was that it was OE. However, we checked the invoice and the shop manager "stood corrected." Two days later, I received a call that my vehicle was ready and I picked it up the next morning. The step-pad had been replaced with one that sat flush, the fish-eyes were nearly invisible. There is still some "waviness" of the paint on the tailgate when you look at it from a certain angle. All told, they had my truck for 8 days, including a weekend. read more

This is as honest of a review as I can give. My wife got into an accident and we used John Harris Body Shop to fix the car. The car was insured with State Farm - and they got an estimate written up the very same day as the accident. However, this particular John Harris shop is not one of State Farm's preferred vendors/shops, and that did play a role in the confusion that ensued. Tonya was the John Harris employee responsible for dealing with our vehicle at the shop. She was not very good at communicating what was going on with our vehicle and had always "left for the day" every time I called in the afternoons. The shop closes at 5:30. We felt in the dark about our car the entire time. We also did not get the car back for a month and a half! They had the vehicle for 44 consecutive days. I spoke with the managers (Max and David) about my frustrations as a customer and I did ask for a discount on the final bill since they had been so bad at communicating and because it took SO LONG - but they refused. They tried to tell me that it would be "insurance fraud" if they charged me less (the insurance company gave me the first estimate check minus the deductible but then paid them directly for any other additional work). I do t believe this - as I'm sure they have profit margins built into their fees. They refused to release the vehicle to me for any less than what they were wanting to charge me. I felt like they really didn't see me as a customer and I felt like they really didn't care about my frustrations or inconvenience. They did do a very nice job on the repairs but we can't seem to get the radio to work now. Guess I'll have to spend more of my own time figuring that one out as well. I would not recommend John Harris Body Shop - not if you care about customer service or satisfaction. read more