I would strongly caution against purchasing a Hyundai vehicle. Be careful before you end up in a substantial loan with a vehicle with powertrain issues. First of all, yes I am a real person, I work in Seattle at company, and I'm an OIF Marine veteran. This experience happened with Hyundai of Kirkland WA, but most likely applies to other dealerships. Most Hyundai dealerships average about three stars, which means they have a systemic issue within the company itself. Moving along... If you expect customer service on par with Lexus or BMW, this is not the place for you. I recently purchased a brand new 2024 hybrid Tucson, which has already experienced powertrain issues at only 1,400 miles. Attempts to reach customer service through Bluelink have been unsuccessful, as I was left on hold for approximately 30 minutes before being disconnected twice. The dealer does not guarantee the provision of loaner vehicles, so you should not anticipate receiving one if you need to leave your car for service. They (Chris, the service manager) are only willing to provide a 10-mile shuttle service, and any distance beyond that will result in additional charges or just dropping you off wherever the 10-mile limit is. I personally believe this 10-mile policy is unreasonable, as it would be more prudent for the dealer to absorb the cost of transporting customers a reasonable distance, rather than risk having an upset customer. Even with the extensive warranty options, the customer service at this dealership has been abysmal. I also want to caution against the practice of requesting "perfect" reviews from customers, as the sales manager (Joey) has been known to offer incentives such as free gas or floor mats in exchange for these positive reviews, only to cease all further communication. In my experience, the dealer did provide me with a ride home after I made a scene. That driver had a cold, he told me before getting into the car together. The next day, they loaned me a vehicle (without insurance paperwork, yikes!!!, just handed me the keys) from their lot while my car was in the shop for three weeks!!! awaiting a necessary part(s). However, the sales manager stated that "this was an exception and not their standard practice", he didn't explain past that. Based on these issues, I would strongly recommend considering a Honda CR-V, Toyota RAV4, or Lexus model instead, as they tend to provide a higher level of professional customer service. In summary, I advise against purchasing a vehicle from this particular dealer. If you really want a Hyundai, go to another dealership and get to know the staff before finalizing anything. "With the car you get the people...and the culture those people bring..." I filed complaint with Hyundai Motor America case number 23563551. Hyundai North America told me that they don't have any oversight over the dealers who franchise with them. read more

I owned a 2014 KIA Forte purchased from Hatfield Kia. Driving down the freeway my car began smoking and rattling. I tried pulling to the side of the road but before I could the engine blew. I was under my 5 year 60,000 miles warranty so I called Kia. Kia initially told me that I cancelled my warranty. I didn't think that a factory Warranty could be cancelled so I called this dealership. They gave me the number to Kias roadside assistance department. They tried to send someone out to pick he vehicle up and tow it the hour back to Columbus. The tow truck was supposed to be there at 230, I received a text from Kia at 2:11 saying that the first company couldn't make it and another one would be there around 5. I was stranded an hour away from home with two 6 year olds. I ended up paying $300.00 out of pocket to have the vehicle towed to the dealership. Once at the dealership Kia refused to give me a rental car. They said I could pay for one and they would reimburse me if it was a warranty issue. I argued with them for over an hour about this but nothing was handled. I ended up having to call off work because I didn't have a vehicle. The next day the service department ( horrible customer service- I had to call them 6-8 times within the 24 hours they had my vehicle because they weren't updating me) Kia came back and said the vehicle wasn't going to be called under warranty. So I walked across the street and spoke with Jeff ( financial manager) at Hatfield Hyundai. Jeff was shocked to hear about the vehicle not being covered under warranty by Kia. Jeff referred me to Garrett Robinson, a sales associate. Garrett was super straight for and awesome to work with. My son is a huge fan of the Movie Nacho Libre and thought that Garrett was Jack Black. Garrett did a few impressions from the movie which was spot on helped keep my son occupied. He didn't try to oversell or change my mind about anything. I gave him my price and he made it happen. Jeff and Craig, finance manager & sales manager, were both involved in my deal due to my unique situation. Both men tried everything that they could to help me cover the cost of 5,000 using incentives I was going to eat because I was carrying it over from the 2014 Forte. Jeff was very helping with the explanation of the gap insurance and the bumper to bumper warranty. Obviously going through what I just went through with Kia, the way I was treated by Jeff, Craig and Garrett made me feel as bough I was a friend and had known them for years. Fantastic dealership, I will be referring people to them and when the time comes I will be purchasing another car from them. read more

Sorry to the Yelp community for posting another message but I felt compelled to respond to Larry Scott's ("Freddy") message to my original post. Larry - thank you for your message but please put the shovel down and stop the customer-centricity theatre. If you were truly interested in speaking with me, you undoubtably have the ability to contact me directly - which you haven't. Given the amount of communication I had with your team, you certainly have my email and my cell # - I can't imagine that in the last week, many other people share the story outlined in my post below. It probably would take you all of 10 min to check your customer management system or talk with your sales team to obtain my contact info - if you need my permission to contact my via email, you have it. While I am not sure how many General Managers there are at Germain, I was told by the sales rep/manager that he had spoken with the General Manager and that he would not reconsider his position despite my offer to increase the deposit, willingness to agree that it would be non-refundable and a commitment to be at the dealership first thing in the morning. You (or another GM) had the opportunity to do the right thing and honor a commitment; in that moment you chose not to - I guess you thought no one was watching or thought you could get more from someone that was on the lot. From my perspective it is as simple as this - an agent of your company had made a commitment to me and you chose not to honor it. If your sales team is not authorized to make commitments, they should not be doing so. Lets be honest for once and drop the illusion you are trying to conger, you are unable to provide me a "5-star experience" and you likely know it - you sold the vehicle and after a quick review of your website, you don't have anything similar to offer. I suspect if the situation presented itself again, you would do the same thing. If you are truly interested in making it right, I am open to hearing a proposal. Otherwise, let's stop the charades and move on. read more

This summer I cosigned a loan for a used car for my niece who was going away to college. I told the sales team that I'd be purchasing two more vehicles before long (true, but also hoped to increase the incentive for them to treat us right during the used car buying process). Within just one week of driving my niece's used car off the lot, the air conditioning stopped working. When I called, I was told Hatfield would fix the air conditioning in their own garage, using a rebuilt compressor, if I covered half the approximately $500 cost. I asked my own mechanic for an estimate, and he was able to match the price using a new compressor. He also advised me NOT to go with the used compressor. To their credit, Hatfield agreed to cover half the cost of repairs even if my mechanic did the work. So far, so good. However, it took about a dozen calls to get Hatfield to pay the bill MORE THAN 2 MONTHS after the work was done. Since they would only pay the mechanic directly, this meant my mechanic waited over two months to be paid for his work. It was like pulling teeth to get a return call on this matter, even with multiple mentions that I still needed to buy two more cars soon. Since they DID eventually follow through, I returned there approximately one month later and purchased a used VW Jetta for myself that was still under manufacturer's warranty. When I got my first loan statement from VW, I noticed my loan amount was approximately $3000 higher than it should be, so I requested an itemized loan statement VW and found a $2900 extended warranty had been included as part of my loan. I did NOT agree to this and have placed 3 calls now to the person who handles this type of issue, and have yet to receive a response. I am beyond frustrated and will definitely NOT be returning when my other niece is ready for her car. read more

Had a car issue today - my car key was locked in the ignition when I went to turn off my car - battery still on but even when I went to try to start the car there was nothing - nada - zip - zilch - like it was dead. (found out this was called a "stop lamp switch" problem) Freaking out I called my local Goodyear (which I love) - they told me how to "fix" this problem and yes they could get me in and fix the problem but I'd have to leave the car overnight. Couldn't - so I call my Hyundai service department (since I bought the car there) - talked with one of the service advisors and even though I didn't have an appointment and they had all their appointments filled I was told to bring my car up to them and they'd fit me in. Took my car in and my paperwork had already been printed out and within 2 hrs the problem was fixed. My service advisor was Thomas McLymont a very nice young man. Best part of this is that this problem had had a recall on it so it cost me NOTHING! Yay! There was also a recall for "underbody corrosion" which they also took care of at no cost (yeah I know - recalls are not supposed to cost anything anyway so I shouldn't get excited over it but I am - lol) Anyway - THANK YOU so much for fitting me in and taking care of this problem! I have been a customer of theirs for many years and I must say that they have always been the best with service and still are. read more

In 2010 we bought our 2011 Hyundai Tucson at Hatfield Hyundai. Our experience there was amazing and since that time we have always serviced our vehicles there. When we had to begin searching for another car we began looking at other car dealers to get a feel, but we didn't get the feeling that we get when we are at Hatfield. We finally ended up at Hatfield and immediately pulling into the parking lot we felt "home", which sounds weird, but it just felt right. We walked around looking at cars and were greeted by Dee Nabavi. Dee was amazing. He made us feel at home and explained everything to us. He did not pressure us into anything and answered all of our questions. After walking around some more and weighing our options, we new that our next car just had to be through Hatfield. We were comfortable there, we knew that service through Hatfield was also wonderful. Why wouldn't we! The entire staff was wonderful, Ryan Thornton in Finance was very helpful and even though he had to re-print documents per my request, he was very accommodating and made me feel as if I wasn't a bother or taking up his time. This was another confirmation that Hatfield is great to the customer. We are not just customer's we are made to feel like family. Anyone who is looking to by a car, please go visit Hatfield. You will be pleasantly surprised and will come home with a great car for a great price! read more

I recently purchased a Hyundai Tucson Limited from Germain, and I couldn't be happier with the entire experience. From the moment I walked in, I was treated like family. Rick Neutzling, my salesperson, was absolutely outstanding. He was professional, patient, and genuinely focused on helping me find the right vehicle--not just making a sale. He took the time to answer all of my questions, walked me through every feature of the Tucson Limited, and made sure I felt completely comfortable and confident in my decision. There was zero pressure--just honest, helpful guidance. Gerold Curtis, the new car manager, was equally impressive. He made the entire process smooth and stress-free. His transparency and fairness throughout the deal really stood out. You can tell he values long-term relationships over quick transactions. The Hyundai Tucson Limited itself is fantastic--loaded with technology, comfort, and safety features--but what truly made this purchase special was the way I was treated. Buying a car can sometimes feel overwhelming, but at Germain, it felt easy and even enjoyable. If you're looking for a dealership that combines professionalism with a genuine, family-like atmosphere, I highly recommend Germain--especially Rick Neutzling and Gerold Curtis. They've earned my trust and my future business. read more

I was in the market to lease a Hyundai Azera and shopped Denis and Ricart first. I wish I had gone to hatfield first. Ricart told me it was impossible to get the car for the lease payment I wanted. Ricart held me hostage for nearly four hours. I was in and out at Hatfield in less than an hour. They hit my price point and didn't waste my time. Their finance manager was amazing and fast. He got me to my price with $3,000 LESS down than what Ricart was insisting I needed to put down. And ended up with a better lease end buy out and less capitalized cost. (Always check those numbers!) Hatfield's sales people are knowledgable and applied no pressure. If you're shopping for a Hyundai or Kia. You should shop it with Hatfield and Denis first - avoid Ricart (they me be #1 in overall sales, but not for each brand - don't buy into their hype). In all fairness, Dennis was close, but still $40 a month off, so I went with Hatfield. In fact my last 4 Hyundais were from Denis, and don't regret a single purchase with them. I think it is just a matter of timing as to which one can give you the better deal. read more

I recently purchased a 2017 Tuscan at Hatfield Hyundai for my wife's 70th birthday. It was one of, if not the best car buying experience I ever had. To duplicate my experience please follow these very easy steps. First, ask for Richie H. to be your salesperson. Hatfield Hyundai will not be undersold, your trade-in will not be under valued and Richie will see to that. Second, Larry, the general manager, will not hide in a back office. Instead he will sit out front to welcome you and insure your complete satisfaction. Third, need accessories like mud guards, wheel locks, cargo cover, etc.? Talk to Brad in parts, get the price from Richie and like magic they will be on your car when it's delivered. Fourth, don't be afraid to point out any glue residue or scuffs before or after your car's been prepped. Hatfield Hyundai has one of the best detailers in the business. And last but not least, under no circumstances should you leave without meeting their service director Robert. Follow these five simple steps and you will be driving around in your new Hyundai as happy as my wife is now. read more

I always get five star service from Hatfield Hyundai. Recently, I not only had very quick and high quality service done to my tire, but I went in to see to sales department after that. I met Sean Hartman who became my sales rep. He is smooth with high integrity and care for customers. He helped me think about the process by showing me options and making calls. He gave me test drive of the vehicle. Sean gave me his card. I came back within a matter of days to talk to Mychal Barker who always used to help me on the Service side--now he is in Sales which is awesome! We found Sean who worked with Management Larry Scott to clarify unconventional things I asked about policy. Craig Imler went over and beyond to show me different options. Jeff Warrington sealed the deal and was very engaging and is just so passionate about sales and people. I had to give sort of a quick narrative to show how these guys work together as a high powered and tight knit team. I appreciate Hatfield and also have always felt valued as a customer. Thanks read more

Just got my third vehicle from Hyundai. I have always had nothing but good experiences with them. I have loved my three Sonatas and tell everyone so. I didn't want to part with my last one but my lease was up. Mychael and Craig were wonderful. Craig leased me my last Sonata and Mychael sold me the most recent one and Craig is now the sales manager. Craig remembered me when I came in and Mychael has been nothing but helpful. I have never had anything but great service with Hyundai and I have been coming here for 13 years now. My first Hyundai was still going strong at 10 years old. I still would be driving it had it not been totaled in an accident. I plan to drive my new one as long as I can but when it comes time for a new car again would not hesitate to return to Hatfield's sales crew. read more

Everyone at hayfield Subaru was extremely helpful, knowledgeable and friendly. We purchased two cars and it was the best experience ever! Juan was amazing and got everything done for us quickly and painlessly. I would recommend them to anyone who wants to purchased a pre-owned vehicle that has been well cared for and ready for the road. Their selection was fantastic. The sticker prices were so fair and on target that we did not even try to negotiate. It was not necessary. The trade ins they gave us were also fair and took care of our down payments. I am telling everyone I know about our experience and will definitely return there for service and any other car purchases in the future. Go to hatfield Subaru. I promise you will be 500% satisfied!!! read more

I had visited a number of dealerships looking to buy a new car, and visited Hatfield Hyndai to look at Santa Fes. The salesperson there, Dee, was fantastic. No pressure, showed me whatever I wanted, including other models (and other dealerships) that would have lost him a sale. He seemed sincere in wanting to help me find the right car for my needs, even if it wasn't at Hatfield. I came back the next day to buy a Santa Fe from him. His service was outstanding, and he stayed late to make sure the car was programmed and I had everything I needed before I left the lot. I hate the whole car buying experience (right down there with dentists) but he made the whole experience tolerable and fun. Others there were good too, but Dee was great. read more

I have taken my Santa Fe to Hatfield a few times over the past several months for updates, maintenance, etc. and each time I have received superior service. Mychael, one of the service advisors, is a customer service dream. He is quick to respond and he called me several times to follow up on the status of my Santa Fe. They also have a very nice facility with a coffee machine, stocked beverage fridge, and a vending machine. They had to keep my car overnight and Mychael was kind enough to get me a complimentary rental car from the Hertz next door. I have never received such excellent service-- even at luxury car dealerships. I will never have my car serviced anywhere else but Hatfield Hyundai. read more

Had to buy a replacement car for my mom after it was totaled by a red light runner. Such a bad time to buy a car because of low inventory and was not looking forward to it. But thankfully, Rick and Lisa at Germain made it a simple, no nonsense, and enjoyable process. They had a great inventory of certified pre-owned cars, online inventory up to date, and accurate pricing. As someone who is leery of car sales, Germain did it right, no hidden/bloated fees, no high pressure sales pitches to buy unnecessary (in our case) extended warranties, maintainance plans, etc. We got treated fairly and got a good buy on a CPO car! Will do business with Rick, Lisa, and Germain Hyundai again! read more

Mr. Steven Frederick Jr., here. I am a 7 year-old naval vet and I Had a fantastic experience with the Team from Germaine Hyundai. I purchased a 2019 Cadillac XTS. Kierra, Jessie and the whole team made the entire process smooth and stress-free. They were attentive to our requests, courteous, and extremely helpful. Mind you, this was an out-of-state purchase done solely over the phone. Their communication was excellent, and they were on point in assisting us with all the necessary documents. If you're looking to buy a vehicle, I highly recommend this dealership and their amazing team! Thank you to the excellent team at Germaine hundai-Ohio read more

I recently purchased a Hyundai Tucson from Hatfield Hyundai. I worked with Rich to get my dream car and he was beyond helpful. I had my heart set on a white car, he found one right away and had it brought to the dealership, free of charge. He gave me the lowest price in town and was always willing to answer my questions. Rich gave me his cell phone number and was available whenever I needed help. Even after the purchase was finalized, I had questions setting up MyHyundai app and Apple car play and he didn't hesitate to help. I will definitely recommend them to anyone looking for a great car buying experience. read more

Just purchased a new Subaru Forester at Hatfield, and it was the most straight-forward, low-pressure car buying experience ever. We were fortunate enough to have Monte Curry as our sales person, and we would recommend him and Hatfield to anyone interested in purchasing a Subaru. Before visiting Hatfield, we had looked at a competing dealer in Columbus where we experienced the stereotypical high-pressure sales pitch. At Hatfield, the price was $2,000 less from the get-go. We knew what we wanted before beginning the buying process, and Monte saw that we got what we wanted - nothing more and nothing less. read more

Best customer service we've ever experienced buying a vehicle. Gerald Curtis and Vicki Rohr went above and beyond to find the right vehicle within our budget. They are kind, knowledgeable and incredibly patient. For the last ten years we've bought KIA's - I love my KIA soul - it was time to upgrade our Sorrento to something with AWD. Vicki knew instantly that we should look at the Santa-fe and matched the right tech package needs to fit our budget. They are VERY TRANSPARENT here in their dealings - pricing is straight forward and they honestly completely exceeded our expectations. read more