Its wack. Its expensive.There isn't much variety. If your child is under 46", there is even less for them to do. My wife wanted to bring our three year old here as an alternative to romp a roma...it looked kind of lame from the pictures...it was worse in person. Perhaps the place is more geared for older or teen age children...There was no soap in the bathroom. I'd be surprised if they made it to their second anniversary. read more

This place rocks!!!! Booked my son's 13th Birthday party here and they were able to accommodate our party. The Managers Ashley and Amy are great!!! They were very helpful and definitely knows how to treat their customers!!!! Great place to have your kids celebrations. Everyone in our party said they had a great time. If you need to inquire about get air they'll definitely do their best to help you. Thanks Ashley and Amy for helping out for my son's 13th Birthday. You both have made our experience extra special. Definitely looking forward to the next one! read more

The only thing I'm impressed with is the size and number of trampolines...BUT... 1) Let's start with pre-orders: I paid for a ticket last night and nowhere was the extra charge listed on the site. Not a big deal (I don't need a refund), but it's the principle of the matter. If you're paying a price that says "Order Summary" and then they "slip in" an extra charge for a "non jumper" (me, the father), that's deception and bad business ethics. List that on your site. Be transparent. Terrible. 2) And here's the BIG one: When I walked in with my daughter, none of the adults (patrons) were wearing masks. Fully off and walking around. I knew where I was in SoCal which is big anti-vaxxer / Trump territory, so I knew the moment I walked in, the type of patron it would be. I brought this up to management and the front desk. Their response: "Well, we tell them, but we can't really enforce it." We're still in a pandemic, and I don't know who's vaccinated and who's not. I don't give a darn about "their freedoms." Put on the mask. Management put their needs over others. Terrible. 3) And no management or workers walking around for safety reasons. No cleaning, NOTHING. I hope the LA County Dept. of Health is reading this and does something. If not, well, this place doesn't get my patronage anymore. They'll be fine with the red hat, conspiracy, and anti-government patrons they draw in ;) read more

Me and my friends come here all the time and the workers are super nice the place is amazing to have fun and 3 workers Leanne, Brianna, and Michael are all very helpful all the times we have been there and make the place more fun than it already is! 10/10 recommend this place! read more

My kids love this place it's a great environment with great staff anytime my kids are bored this is the best place to go

family got sick from one day being here. one of them threw up and the other got a fever. staff was very friendly and nice and corporative but the facility has something in the air that made my family sick so it left me not wanting to go back again. (also jumped into one of the foam pits and a cloud of dust and rubble came out and i inhaled a lot of it.. was not very pleasant.) read more

The service was great and the kids had a blast! Awesomeness ! The staff was helpful and the place was very clean. I would definitely recommend this place to friends! read more

We've visited a few trampoline parks but Get Air has it pulled together in a way parents can interact with the kids without needing to jump. There's massaging chairs available for dads and grandpas throughout the arena so they can watch and enjoy too. Liability waivers and entry are a breeze. read more

Get Air - Trampoline Parks Near Me - Pomona, California

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Thank you Deanna and Edgar for assisting my family this morning at Get Air!! They both know the definition of customer service. It was our first time at this location and we will definitely return. The staff was friendly, helpful and welcoming. The facility was clean and we all had a great time. read more

Hands down to Ismael you gave us the best customer service with our big party of 50 kids. I would highly recommend this place and would throw my sons party every year at "Get Air"!!! read more

Fantastic concept, horrible customer service! It's such a pity such an amazing place would entrust and leave the companies reputation in the hands of a bunch of untrained and unfriendly employees. This is my first time here and I'm so disappointed. When you walk in you are asked "Have you been here before". In my case I never had not so I responded "No". Front desk responds "Then you need to go over there and do a waiver, you can't come this way". I was waiting to hear at least a proper welcome/greeting but you can't have it all can you? The girl at the front desk was very unfriendly, she was in a hurry to check us in even though there was nobody behind us. She was in such a hurry she forgot to charge both my Wife and I. I had to swipe an additional charge which made her "irritated". I was so confused why she was upset... Staff inside the actual play area are there to direct customers and ensure safety. They are more like gestapo, barking orders and controlling people without a care in the world that we are human beings and kids are sensitive. My children stayed in their prospective areas however if they even looked in another area they were told very firm and unprofessionally "you can't go over there. That's for big people. You could only stay there" Good - Clean - Well Lit Inside - Plenty to Do - Kids Love it - Plenty of Parking Bad - Unprofessional Staff - Only 1 Person Per Section (Kids Area) - Vending Machine Water Only (Cash Only) - Prices same for Adult & Kids - $3 Socks Charge (Should be $2.00) Ugly - Staff and Management Tip - Bring Your own Water (Store in Lockers) - Bring Cash for Vending Machines (ATM is 3 bucks) - Eat Something Light, No Food, Snacks or Liquids Sold Here - Keep the Socks you Buy Let me say this, I love what they have built here. It's very clean, open and I love that the jumping around drained the batteries of my 3 children. However, staff tends to fester kids when they wonder in an area they don't belong rather re-direct. Also, my son was limited to only a few areas which become boring for him after 20 minutes however I'm charged almost full price for him (2 year old). I don't think they will have many returning customers, I see this company surviving on new customers only, I really hope they change management and hire people with customer service skills and well rounded children supervising skills. I might come back but only at the request of my children though. *****Update***** This business created a fake Yelp account and tried to harass me for putting up this review. Keep in mind everyone I am an Elite Yelper, I always speak the facts and pride myself on giving potential customers a realization of what an establishment is like. They are wrong for trying to contact me with a phony account and for trying to give themselves 5 star reviews. I lowered their score down to 1 star - fraud is a crime. read more

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First time here. Convenient location right off the 60 fwy/ East of the 71 fwy. Plenty of parking. The building used to be the old Circuit City store. My son wanted to experience a new course so he searched thru Yelp pics and liked that they have more than one foam pit. I called ahead of time and got all the details. Very important detail-You can not use your own socks or any other jump place's socks. You must buy and use Get Air's socks only=Minus one star We reviewed and signed the waivers online ahead of time so we were able to go straight to the cashier line. Staff was very friendly and informative. Today's (Tuesday) special buy one hour and get one free. We were ready to jump at 5:45 pm and staff said the boys could go jump (after watching a short video) and explained that they give extra mins not take any a away so they had until 8 pm. Nice! Plus one Star Massage chairs available for reasonable price $2/6 mins and up. No food court. Only vending machines. We were told we could bring in our own food and use the large open area with 10 picnic tables available. Another plus nice cool A/C blowing. Cubbies and $ lockers available for shoes and valuables. Plenty of blocks for seating and keeping an eye on the kiddos. Looks like there are at least two private party rooms. read more

Get Air - Extra large jump area. Large open area with 10 picnic tables. - Trampoline Parks Near Me - Pomona, California

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This place is bad ass. Had lots of fun with my nieces. The name get air for this trampoline park is correct cause I got lots of air lol. The obstacle coarse they had there is tuff, fun, and was completed. Didn't break a sweat. read more

We had booked a group rate for our event here and they were completely unprepared for us and made our group wait an additional 45 min to check us in. Ridiculous. Kids losing control, parents losing patience. I would not recommend this place for group events. read more

We hosted my daughter's 10th birthday today and she had a BLAST! Staff was AMAZING, very considerate, and helpful throughout the party. Thank you Get Air Pomona for making it so easy and fun for all. We will definitely be back! read more

Great place for the little ones to have fun. My 3 year old loved it. They have designated areas for smaller kids to play safely. We'll definitely be coming back. read more

This place is dirty! Not once did I see anyone walking around cleaning anything. In the area where you take off your shoes you can visibly see all the dirt/dust and trash all over. Empty Water bottles/Gatorade bottles all over. Walking into the jump area and so many people without masks, no one watching the older kids in the toddler area. And the bathrooms were the last straw for me! I wish I would've taken pictures but I was carrying my toddler because she didn't have shoes on and it was a mess. Wasn't worried about tried to pull my phone out. Toilet paper everywhere and smelled so bad. We reserved 2 hours for 7 people and we left before our time was up. I'm shocked at how dirty this place was, did not feel safe in this facility and highly doubt they're complying with cdc's guidelines to be cleaning when they can't even do the basics! Waste of money. read more

We brought our kids to get out of the house. The manager was very accommodating when we had trouble purchasing a discount online. The facility was well maintained. The kids got a bunch of exercise and had a great time! We will be back! read more

The kids have so much fun here! The staff is great and all very helpful! The facility is also clean and they have massage chairs for the adults! read more

We were really excited about coming here since it's so close to home. We brought our niece and nephew on a Saturday morning right when they opened. We were literally the only four at the park. My niece is 4 and JUST UNDER their 46" height requirement. This meant that she was confined to the "little air" part of the park. The part that was frustrating was that she wanted to jump with her older brother and her uncle. Also, because of her height, one adult had to be with her, which I understand, but couldn't jump. So, I was left to sit and watch. I want to join IN THE FUN with her. I felt bad having to constantly tell her that I couldn't join her. We were THE ONLY people there. She was getting really sad that, not only, could she NOT join them in the HUGE, empty park, but they couldn't join her. She started to get board with the small foam pit and trampoline area. She shouldn't have had to watch her brother use he entire park the way she did. I understand wanting to keep the littles safe; but it was entirely empty except for us. While this place in convenient, we probably won't be returning. I'd rather pay the extra for Sky Zone and know that she can have fun WITH her brother. read more

I brought my daughter here for her friends birthday party. The party was playing for two hours and wete able to eat afterwards. A large warehouse open area to jump, play dodge ball...there are different areas for the different ages. It was ctowsed so my othwr children were able to jump, somersault and run around. The staff at the front desk were all nice and welcoming. The staff inside walk around and keep the kids playing. I was talking to another mom abs she said said if the staff wasnt there watching the kids she could totally see kids getting into fights. The place is clean and open. There is a large parking lot and parking is free. The kids were definitely tired afterwards but all said the jad a lot of fun. My kids are 6,9,12 and 15. Ypu do have to pay for gripper socks $3. I do like that it is open and there are seating areas inside fpr parents to watch their children. read more

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Great place to let out energy from your children! There are plenty of trampolines and activities throughout the facility, and the staffs were friendly. We sure had a lot of fun! read more

Brought my daughter here for her 7th birthday and she had a blast!! She's usually a couch potato, glued to her iPad and I always try to motivate her to get moving but she literally had the workout of her life that day! The staff was friendly and kept a good eye on the kids to make sure no one got hurt. What I loved most is that the place is so big that I was able to have plenty of space to have a good time with my toddler without being scared of him getting trampled by older kids. Definitely coming back here more often! However, I did purchase two hours and died out after the first hour so choose wisely! Lol read more

Kinda cool place, and the staff is VERY nice, but unfortunately we definitely won't be returning. They only allow the little kids to jump in 2 very small portions of the park...and they have to walk right past the fun-looking bigger kid area (which they're not allowed in). It was more trouble than fun trying to explain to my 3-year-old why he can't play in the rest of the park. We usually go to Skyzone and Rockin Jump at least once a week (they allow toddlers everywhere and have a small section "roped" off so little ones have a place to jump if it's a crazy busy time), but we won't come back here for sure. I understand trying to keep the little ones safe, but this is the ONLY trampoline park I've been to that doesn't allow little kids in most of the park. Also, there's no one else here soooooo.....haha. Plus, I signed a waiver and I'm supervising him! I know other mothers of toddlers feel the same way about places that separate the little ones because it isn't worth the trouble, so this place is losing some major business from the little kids. The owners must not have kids or they'd know this. Update: We ended up leaving because my son was getting too frustrated being confined to the small areas...and on my way out a staff member told me they are going to start a toddler day where the little ones can play in the whole park. Unfortunately, it will be Tuesday mornings when I work so this doesn't help me (or any other working mother) Ahhh! Hopefully they'll add another one of these on a Monday or Wednesday or any evening! read more

Get Air - Totally dead tonight and my toddler still isn't allowed to jump on the main court. The owners must not have kids or they'd know better! - Trampoline Parks Near Me - Pomona, California

Always An amazing time there with the kids!! Makes a huge difference when the staff there are accommodating and so welcoming ! Witness Amy and Angel In full effect with an Injury one of the kids did to himself . They were there made Sure the kid was good to leave with his mom And walked out with him !! Amy always always there to greet you with a warming smile and making sure your time there was good Angel love his energy and he too making sure the kids were good to go .. Britney love the curls !!! She was making sure our lil ones were not going her hurt guiding us in the right place Get Air owner at Pomona you have great staff working for you .... all Our visits there were great full of memories High 5 team !! read more

It was a very welcoming environment when I first walked in. I really appreciated the service I received from DeAnna. Thank you so much!

Get Air is SUPER Fun!!! My Son had THE best time! It was not crowded (Tuesday 230pm). The staff was very friendly! I give this business a 5/5 read more

Get Air - Trampoline Parks Near Me - Pomona, California

This place is perfect for kids to have fun and if they are full of Energy it's the place to jump and get burn out. It only serves chips and water beside Dasani. Over all it's cool place. Hoo Ah read more

Get Air - Trampoline Parks Near Me - Pomona, California

We have been to other trampoline parks, but this is our favorite by far. The service is friendly and fast, especially Sebastian who greeted us with a smile. read more

Get Air - Trampoline Parks Near Me - Pomona, California

This place is really nice... however your employees need help. Shouldn't be working there if you do not know how to talk to children. I don't understand how parents can not jump with their little ones especially when they're so tiny. This place is very close to home but I'm willing to drive to sky zone or sky high then to be treated like crap by unprofessional employees. Waste of money... I recommend everyone to stick to sky zone. Hopefully you guys change plenty of things or soon you will be closed down. read more

Great fun place! But one of the employee were very rude. If someone doesn't know the rules, the employee uses bad language to let customers know. Overall, fun place! read more

Too dirty at this location it feels like Cove it as soon as you're there they need to do a lot more cleaning and have a lot more staff for the price that we pay read more

Kids always have a blast but the employees need to get it together. I had my two older kids and (just turned) one year old with me. I got wrist bands for all of us. The older kids are off playing and I'm sitting on the trampoline in the Little Air area with my one year old who is too little to be there without being supervised within arms reach. And employee comes over and tells me that we can't be in that area. Ok? It's the little kid area? So I'm walking on the edge of another trampoline in a different area. A different employee comes up to me and tells me we can't be in that area. She has to be in the Little Air area or the tumbling. I tell him no way are we going to tumbling. There are big kids jumping over there. So he basically tells me that my only option for her is the Little Air area. So let me get this straight. I paid for me to jump. I paid for her to jump. But I have to be sitting on the side watching her the whole time and can't go on the trampoline? What? Why is this not clarified up front that you cannot supervise a small child within arms reach in the Little Air? To top it off, I need to change her diaper before we go. NO changing table in the women's restroom. I wait outside the family restroom for almost ten minutes. Maybe someone has a crazy kid. Whatever. The door finally opens and it's some young woman by herself, on her phone! I say something to her about that being the only changing table, and if she could please not use the family restroom if she's by herself. She rolls her eyes and me and says "yeah, sure" and walks off. I change my kid. Get the older ones to leave. And who do I see behind the employee counter?! The employee in plain clothes who walked out of the family bathroom! This place is way too pricey for that kind of stuff. read more

TODD(Corporate) ASHLEY(Manager) STARLENE(Assistant) Monday, Jan. 21st, took my 8yr.old son and niece to a bday party. My son was approached by 4-5 teenagers who identified themselves as famous You Tubers. Recording my 8 yr.old with a hand held camera and their phones, they asked him "WOULD YOU RATHER HAVE YOUR MOM DIE OR SUCK YOUR DADS DICK?" My son refused to answer but these boys surrounded him and pressured him into answering the question. I reported it to a worker and she said she had just kicked them out because they had video taped other young kids too. I went running outside to look for them but they were gone. I was devastated and I went home. After I had a very emotional talk with my son and gathered more details I called Get Air. STARLENE the assistant manager had no clue of what had happened. The worker on the floor had failed to report it. I told her I needed to find these teenagers to stop them from posting the video taken. Didn't get anywhere so I asked to talk to someone higher than her. ASHLEY the manager was supposed to call me within 15-20 minutes. Never received a phone call. When I called back, STARLENE informed me that ASHLEY would call me till tomorrow!. I guess my 8yr. old son is not important!!. And STARLENE didn't even care enough to call me to let me know!! TODD! TODD! TODD IN CORPORATE!! A big joke!. I really thought he would help me!. I told him I was an emotional wreck and if he can please call ASHLEY (manager) and give her the details about the incident. And how I needed help in identifying these teenagers. He said he would call her. I never received a phone call back!. Turns out TODD IN CORPORATE left on vacation for 2 weeks!!. IM DONE!!. And this is why I'm Yelping this review, and will put it on Facebook, Instagram, etc. My son and niece(she felt very sad about her cousin) are feeling better, after a good cry, lots of hugging, and reassurance that it wasn't their fault. What kills me inside is that i feel I failed him! Those few minutes I turned away, part of his sweet, loving innocence was taken away!! I didn't ask him what question he answered. My heart is aching. TODD in corporate, STARLENE and ASHLEY!!!. You all failed to show compassion and help my son!!. If your business is primarily serviced to children and is family oriented, why are you not protecting your clientele? What steps will you take to improve your customer service and protocols so this type of incident doesn't happen again? Karma is real!. read more

Amazing staff!! So helpful and friendly! Definitely coming back here. Covid friendly! Easy to sign the waiver! Recommending this place to friends and family! Good deals! :-) read more

If I could give -Stars i would, i had a bday party for my daughter here and it was not worth it, my host was not on it, my guest were eating off Napkins, to top it off we got the Big bounce package we paid over $1,500 and let me tell u, it was not worth it, the kids never received their favor bags nor their mini melts, my daughter never got her gift, jumping pass or anything, I called to complain because the day of I honestly forgot plus that's not my job, that's their job that's why I'm paying, they were going to "mail me a shirt and jumping pases, Never got them... DONT BOOK YOUR PARTY HERE GO TO SKY ZONE IN RIVERSIDE, I regret ever booking here a waste of $, their customer service sucks and they don't give what is promised .... read more

First time at the place, it's pretty cool and super chill on a Saturday afternoon, there's not a ton of kids like sky zone so it's easier to move around and have a good time. Most of the staff is friendly. The gentleman that helped us out at the front counter (Sebastian) had great customer service made us feel right at home. I'll definitely be back next time we are in the area. Only reason they didn't get 5 stars because there were no basketballs to play on the half courts they have set up. Overall had a great time! Thanks get air! read more

Get Air - GET AIRRRRR - Trampoline Parks Near Me - Pomona, California

Wow! This place is awesome for the kiddos, even on a hot day! Air conditioned nicely, plenty of room and no horrible long lines. Quick service and amazing customer service from Sebastian made our experience excellent!!! Such a friendly guy and had us checked in quickly. My son loved the basketball hoops and all the obstacles. We will definitely be back. read more

Get Air - Trampoline Parks Near Me - Pomona, California

I did my son's birthday party last weekend. It was phenomenal. From our party host to the end of the birthday everything went perfect. I would also like to thank Amy for accommodating our party above and beyond. This is the place to do your next birthday party! Thank you!!!! read more

Really liked the open feel of this place and being able to let the kids enjoy themselves knowing they're safe. read more

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