I purchased a 5th Wheel and picked it up a couple weeks ago. The next day I had trouble disconnecting the Trailer from the hitch that they installed. I sent several photos and asked if they could call me to help get the trailer properly and safely disconnected. I am new to owning a trailer so I had hoped to get some assistance to be sure I was not doing something unsafe. I was ignored and never received any response. Seems like once the deal was done they did not feel the need to help me. Very disappointing to say the least. read more

Took in my new RV to get some things fixed including the floor that was damaged by the water pump leaking. After a month they basically did nothing. Got my RV back dirty inside and out. Complained and got a phone call from someone in charge, he said he would look into it and give me a call back the next day, yeah that was over a week ago. Their service dept. sucks and love to blow smoke up customers backsides. I'm guessing they don't want to do warranty work. read more

Wasn't impressed. My sales guy was cool and relatable. We hung around and went through the process to get him some business. My wife has impeccable credit and we had a very large down payment. Said 14% is the best rate there is then said her credit was low. So we checked it and it was almost a 150 points higher than they said so they said "oh yeah it's higher magically". I got very Leary from there on out. I get we all need to make money. But I just got the typical car sales vibe. And their prices are insanely inflated but they can because of the pandemic. Integrity should matter. Over all we went somewhere else. I took my deposit back read more

I recently had my coach at Giant RV for a replacement of an air conditioning unit. The service advisor Amanda was amazing. She went way beyond in doing everything possible to get the work done in a very short time as we were scheduled for a trip. There was a problem getting the thermostat to communicate with the new air conditioning unit but they stayed on it and determined it needed some additional wiring and a different relay which they installed at no additional cost. I highly recommend Giant RV service for any work needed. Their whole team from the manager Tom through the technicians were very professional and pleasant to work with. Cliff read more

Update again. Tom emailed us and said their was a recall on our motorhome and we should pick it up and take it to the Ford dealership. I did research and we called Tom and informed Tom that there was no recall on our motorhome. He refused to discuss with us that this was a serious issue and told us he didn't want to argue with us all the time talking over my husband. Two days later and 44 days after we took it in he is now acknowledging that there is a vibration emitting from the front. Also, we told Giant Rv on June 24 that our mattress was defective. On August 5 they finally ran a test on the mattress and it didn't pass the test. Tom is more concerned about pointing the finger and being right than customer service. In less than 10 months our has been in the shop nearing 100 days. read more

I purchased this coach the end of January 2019. I drove it off the lot and it kept stalling? It was making loud noises and loud beeping that could not stop. The two people working wanted to go home so pretty much pushed us off the lot with the coach. We called and told Diana Walker how upset we were and nothing was done. She said someone would get back to us. We took it to a different facility (here in Colton) to get the repairs done when we came back in March. Because of cover 19 the coach has been there for over five months. We had a laundry list of things that needed to be repaired and were told everything was ready. We arrive there yesterday to pick up the coach and over 50% of the things on the list we're not ready. We had to cancel our summer trip across country and now I have to fly after the coach being in their possession for five months. The refrigerator was filled with mold???? This is the way the took care of my 300k investment ??? I called this morning to talk to Diana and she no longer works there. Her supervisor (Eliza ? ) took the call and she was argumentative., she was being antagonistic instead of solution oriented. I let her know the call was going to be recorded and she hung up on me??? What do I do??? They have had my coach for all these months and nothing fixed??? Wish I never went to this place should have purchased at a different place. read more

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Worst buying experience ever! These people will tell you what you need to hear to make a sale. We were given numerous false information throughout our deal. The sales team is untruthful and the finance team very deceitful and unapologetic. Quick to pass the blame to someone else too! Please please go somewhere else, there are many other RV sales lots in the area. Thankful we wised up in time to take our money elsewhere! Trust me- this place is bad busines Update to comment from Giant RV - unfortunately, your response does not speak to our issue as this is about the lies, deceitfulness, lack of morals and very poor attitude from the staff. Namely the "closing" manager and Julio in Finance, who instead of trying to show a real apology and empathy, just show poor attitude and try to defend themselves. They had all the information they needed from the very beginning to avoid any of this. I made sure of that. Their deceitfulness behavior and lack of communication wasted our time and since they lack timely communication also cost us precious time in finding another RV. Luckily, we were able to find another RV at Richardsons (who had very welcoming and upfront staff) and close the all cash deal! read more

I have deal with Patrick Rye, he is honest, fast, quick responder and trustable. He ask me some question and right away send me the offer! I appreciate him and I will deal with him again, thank you! read more

I visited this location and found that they first had my family wait for 30 minutes in the lobby area. When taking a walkthrough and inspection the guy who was assigned was not knowledgeable about the RV, and he kept saying he didn't know about a lot of the features and operational buttons of the RV. This dealer is a scam. They are even trying to sell my parents the RV as new with it having 2000+ miles driven on it. They are providing no spare tire or appropriate jack stand. They are refusing to change the brakes to be pads and rotors. They are as of right now having my brother and dad sign up for extended warranty protection without allowing a complete review of the purchase contract. The Finance manager is a scam artist and the general manager is a flake because when I asked repeatedly to review the purchase contract the general manager brought me into the room where my dad was, asked my dad if it would be okay to allow me, as my dad's son, view the contract then the general manager said to the Finance manager "ok" as he walked out of the room. I asked the general manager for a review of the purchase contract and he still refused. Scam artists indeed. read more

Giant RV - This is the lot.... - RV Dealers Near Me - Colton, California

We purchased our very first travel trailer from Giant RV. We had some issues with the trailer prior to driving it home. Let's just say the Manager fixed the issues! We really liked Ron in finance department! He was great! Sales personnel was Friendly, but needs to work on keeping promises to make minor repairs as stated during the sale. Parts department was fabulous. Manager went above and beyond when we needed "Tavel valet xl" we got the best deal on it!! We also really love our new tiny trailer ! read more

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Recently I had a great experience with this company-especially with their service department and more specific with Amanda and her boss. You can tell when an employee likes their job and the fact that she has been with Giant RV for 16 years speaks volumes about the company and her immediate boss. She quoted us a day for pick up and a cost for the work. She was right on target for us to pick up our toy hauler - she was off on the cost - it came in higher, however, she stood by her quote and her boss backed her up. It has been a long time since I have been impressed with a company and it's employees. Thank you Amanda and tell you boss to keep up the good work. Sincerely, Charles K read more

I was somewhat hesitant about my first RV travel trailer purchase. My mindset said GO, but didnt know what to expect from this dealership. For the very start, Jason was our salesman. He received my wife and I very well. Took us to my preselected choice and was able to see several different models. He patiently answered every question and never rushed us, even in 105 degree weather. After the obvious choice, C.C. in finance was extremely helpful and Mike ( who conducted the orientation to our trailer) was very patient and rookie friendly. Having made camera purchases for our new trailer, we were referred to Shawn at the Service dept. He was friendly and informative, especially answering my newbie questions. Chuck and Tom in the Parts & Accessories department helped us with what was needed to start us off with our first trip. They offered practical advise and never felt pressured into a purchase. Even on occasion, while in the waiting room, service personnel coming by to get cold water (on this very hot day), would randomly ask us if we needed anything or even pointed out to us the available coffee or the TV remote control. Was kind of impressed because we weren't "invisible". Overall experience: this place went above and beyond in customer service, and we got a very good deal since I researched the end product for several weeks. read more

Giant RV - Main entrance to Sales - RV Dealers Near Me - Colton, California

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We bought a new motor home at Giant RV. We tried to deal with them for months trying to get things right. We also had recalls that needed to be repaired. We have NEVER had such bad customer service!! We will never go back!! They didn't fix the things they said they did! The didn't return our calls and lied about not being able to get parts for our recall! Then tried to take credit for ordering our parts when we did it ourselves!! THEY KEPT OUR COACH FOR 5 WEEKS and told us to take it home, because they couldn't get the parts! Then we got an email saying that the parts were shipped! Winnebago told us that they never tried to order! Everything you read in previous reviews are true! Believe them! We didn't and went through months of headaches from dealing with them!! They are terrible!!! We wouldn't give them one star!! read more

I had a great experience buying our first 5th wheel from here. The customer service I received from Blake, Ron and Ryan Z was outstanding! They did everything possible to make this a good first time buying experience. I walked out of there with the perfect 5h wheel at an amazing price. Excellent customer service experience. Blake was not even the guy who sold me the Rig and he went above and beyond to help me anyways with all my questions and concerns. I definitely will be sending friends and family here. I had a very bad customer service experience at another local Rv center and customer service is very crucial in my opinion when making a huge purchase. Glad I did my research and went here read more

Bradley Harkey and the sales Manager where great! We are getting a trailer without even seeing it! Insane, I know! That's how good Bradley was, he is so knowledgeable and answered all our questions and made it so easy! read more

A big shout out to Bryan Moore who helped my company buy a RV travel trailer. Bryan was knowledgeable, straight forward, honest and did exactly what he said he would do. We love the RV. We got a great deal and we recommend Giant RV and Bryan. read more

this is the second giant rv that we visited. at both times, the sales guy nor the "Manager" does not seem to be very interested in showing us any of the RV we're interested in. the sales person who finally got assigned to show us around got upset because they cannot find the specific RV we're looking for in the lot, called it "stupid RV" while on the phone with the sales agent - so much for professionalism. even if you have the model we like and you're the only dealer, i'd settle for something i like less for better customer service. insane that 2 giant rv's and same bad customer service, never again! not for the full cash im going to hand out to ungrateful people. read more

I would definitely recommend this place to all my friends and family. Just purchased a toy hauler from Jason cook and Ryan, it felt like I was buying from some old friends. Keep up the good work fellas. Ruben did the walk thru and was awesome at it. Very appreciate for all the questions answered along with all knowledge they provided. You guys were all great. Don't forget David in finance it was simple and painless. See you guys out camping. read more

Giant RV - 2021 heartland lithium 2414 - RV Dealers Near Me - Colton, California

First and last time I'll ever visit this place. The service was absolutely horrible. We have been shopping for a class C so went here to look at their selection and was greeted by a woman who was on her cell phone the entire time we were at the desk, said there wasn't anyone for motorhomes available to help us. An employee then helped us and took us out, he was very dry and didn't make us feel comfortable at all. I knew the first 5 minutes of being there I would not give them my business. They made us feel like they judged us by appearance or were looking for fun! We then Went to Richardson's where the service was outstanding. They went above and beyond to answer our questions and show us how things worked since we are new to this. We didn't feel rushed or judged by our appearance. Richardson's earned our business and we are now proud owners of a brand new class C. read more

If i could give two different ratings i would, but since my last experience is relevant to this review, it's only getting 1 star. If you want a great sales experience; for sure go to Giant RV. Their sales people are nice, curious and are willing to go above and beyond; the sales managers are little on the high pressure side. Understandable; its RV / auto sales. That's the world we live in. WHAT EVER YOU DO HOWEVER, DO NOT use the Colton location service department!!!! Go to their Wildormar location so much better and more accommodating / understanding. The Colton people don't seem to want to do any work; they don't follow up with people at all, you have to constantly call them to find out what is happening. When you finally get an answer, nothing has been done and they say that it is not covered or that its complete when it really isn't. It doesn't take 2 weeks to find out that they are not going to do the work because its not covered under warranty. I had to take my RV to another location to actually get the problem fixed. They either had no idea what they were doing, didn't actually care to fix it, or didn't even try to diagnose the problem to begin with. Going forward I refuse to return to this locations service department and due to that, most likely will not return to their sales department as well. read more

Absolutely horrible experience. We recently purchased a 2020 Genesis MGM 24 LE and after having this for just a day, we realized the toilet bowl would not hold water. We contacted Giant RV and they asked us to take pictures of tag & toilet and assured us someone would be in touch with us to fix the problem. 2 plus months later and countless back and forth miscommunication we are told they will not fix this toilet. What happened to having a warranty? When it came down to getting this issue resolved Giant RV had nothing for us. An empty hand and told us to take it up with manufacturer. Every single individual we spoke to was beyond rude and incompetent. Do yourself a favor and stay away from this location. They treat brand new customers terribly. I WOULD NOT RECOMMEND GOING TO THIS LOCATION FOR ANYTHING!!!!! read more

We walked into Giant RV with no clue what would suit our family. DJ made us feel like family and was very helpful with letting us see as many trailers as we wanted. He showed us some after discussing what type of camping we wanted to do. He knew what would suit our family. We loved his choices. He even told up to look at a few other types Incase we wanted to go a different route. He was very kinda and helped the whole process go smoothly. We never felt pressured at all. The whole sales Dept and finance dept were very helpful. My husband did have a few issues with the service dept but I will let him leave his own review. If we decide to ever trade in and upgrade we will definitely be back. read more

Had a great experience with Giant Rv of Colton. They gave me a fair price, they were professional, and did not use high pressure sales tactics. Their sales were very patient and show me all the features. Thank you Nick, Lori, and Wayne. I will likely be back in a few years to upgrade! I did have one issue with the slide. It slides in and out a bit crooked and it caught one of the rubber seals and tore it. I brought it in and it's currently in their service department. I will update when that's done, and hopefully I will have nothing but praises still. Update: The slide issue was fixed within 2 weeks in their service dept. I went on a trip a few weeks afterwards and noticed that it does slide in better but still slightly crooked. I noticed a tear in the rubber seal at the same place as previously. Not sure if they glued together the seal as the fix and it tore, or they replaced the rubber seal with a new one and it tore.. I will be back to get it fixed again. read more

Took our trailer in for warranty work. They said 2 weeks. Ended up having to pick it up after 6 weeks because we had a trip planned. They fixed some of the items that were broken (it is a brand new trailer and many things came broken when we took delievery). When we went to open it up at our house when we got it home, the things they fixed were actually worse. Now we have to make another appointment to have the trailer down there even longer. I have spoken with many people about this place and so far everyone I have spoken with have had this type of problem. We will never take anything here that is not warranty, thys requiring us tontake it there. And will never buy another RV from here again, it has been one hassle after another. read more

I was lied to, Deceived, and discouraged to file a claim. They were supposed to file a claim and never did like I asked. I spoke with the service a manger to see what was going on he never called me back. When I called they said my claim was denied. So I called my warranty company and they had no claim filed or phone call from Giant RV in Colton contacting them. I drove down there and complained and the service person called right then and there to the warranty company. I called them on their lie and not once did they say sorry. Terrible customer service. Bunch of lying crooks who couldn't own up to it and say sorry. read more

We got here at 5:45 and the store said it would close at 7 pm. But salesmen were very rude!!! They locked up. Excuse me, we have 1 hour and 15 minutes. We really want to check few RVs before making decision. They lost the new customers. Bye bye ! Next time don't frigging lock til 7 PM!!! As schedule said so! How rude. At freeway 215 and near Mt Venon Mtn near/in Riverside read more

When I think of a used car salesman the first thing that comes to mind is "scumbag" or "con artist." And rightfully so as nobody has a good thought about car salesmen in general. I'd say the folks at Giant RV, and I'm speaking for 3 of the stores I visited over the course of a several months, are even lower than that of a used car salesman and I am including management in that statement. I could detail several events including catching one of their sales staff placing a glowing review for the Colton store on Google reviews (conflict of interest since that person works their) or the time I had an appointment for a factory tour of the Eclipse manufacturing plant and was notified via text only hours before I was supposed to attend that I couldn't go because that sales person was sick. Oh yeah and that same text promised a re-schedule of that tour and I never heard from them again. But I'll just stick to the most recent annoyance. While looking at a used toy hauler I was quoted a selling price of 30 grand and also promised with a deposit of 1000.00 they'd hold the coach for me until I received compensation from a pending law suit. One week later, when I called to complete the transaction, I was told the coach was now 35 grand and they would only hold it until the end of July. One month. 3 weeks prior to this I went to the Murrieta store and was told that the toy hauler I was interested in (a Heartland product) had a special military/law enforcement rebate of 5000.00 payable directly to the customer, or if I wish, used as part of the down payment on a new RV. This turned out to be a bold faced lie and found that there was never any such rebate offered by that particular manufacturer. I could go on an on about the lazy care-free attitude demonstrated by several of their line salesman and management but I think you get the point. The fact is that the RV industry is hot. People are buying and as long as they are, the dealers don't have to work to earn a dollar. There's no incentive to call a customer back or return a text or email because hey, that takes away from selling to someone who just walked on the property. While attempting to put this deal together, (the promised 30k toy hauler), I did have the pleasure of meeting one salesman who seemed honest and eager to help me. This person told me that many of the other salespeople make fun and have berated him because he makes notes, carries a calendar to keep track of customers and takes extra effort to return phone calls and answer customer questions. Are you kidding me? The other salesman make fun of you for being an exemplary employee that is trying to put a positive tone as well as make money and glorify the name of the store in which she works? All I could say is wow! So the general consensus of the employees including management is who cares about the customer, MAKE THAT CASH!!!! read more

The review is actually for our sales person, Brian Blaylock. He was very helpful and patient. He walked us through every thing and didn't pressure us. Once we decided to purchase, he made sure we were treated well with the finance and walk through personnel. Every thing was flawless. Brian has since stayed in contact to make sure we are happy. I recommend Brian to assist anyone considering purchasing an RV. We had a great experience with the Colton store. read more

Giant RV - Thor Omni - RV Dealers Near Me - Colton, California

Unbelievable ... While having some upgrades done on our 5th wheel trailer, Giant RV backed (CRASHED) our 2018 truck into our 2020 trailer damaging both vehicles. Furthermore, they weren't able to complete the planned job that day because they didn't have all the parts. Besides did not accepting responsibility for the accident (said truck popped out of gear and hit the trailer), they're subsequent actions have been very disappointing. We now realize were foolish to allow them to fix our truck, but due to time constraints it seemed like our best option. Not sure how much time and money we have invested in THEIR accident (phone calls, dropping off and picking up the vehicle, rental car, driving and waiting at dealers for further repairs, etc). The most frustrating part is their LACK OF CONCERN about making this whole thing right. Our new vehicles will never be in new condition again and the dents in the front of our trailer will be our reminder NOT to go to Giant RV again. read more

My husband and I were on the hunt for the perfect toy hauler for our family. We initially stopped in here to take a look around before making any final decisions. Miguel Godinez our sales rep was super helpful and not pushy on us which was extremely refreshing. We ended up buying a brand new 2020 Stealth that same day. Rodney in the finance department was such a joy to work with. He is extremely friendly, funny as hell and will make sure to get you the best with your money. Today 3/14/20 we stopped in to pick up our new toy hauler. The guys in service set up our hitch and sway bar for the trailer in a short hr. we purchased our own since we needed a specific kind due to the type of hitch we have for our boat. If you do have them install your own items you only pay for labor. Miguel made sure to go through the entire trailer step by step on each feature and function. Overall our experience was top notch and we will definitely be recommending all our friends and family to this location. read more

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My husband and I are very angry with what happened to us at Giant RV in Colton. When we found the RV we were interested in purchasing, before we could take it for a test drive, the owner had to get someone to jump start the battery. They gave a plausible explanation as to why and we didn't think much of it. Then during our test drive while my husband made a left hand turn, the house door swung open along with the house steps. The sales guy jumped up and said that he forgot to lock the house door. After our test drive we signed the papers and purchased a 2018 new Thor Siesta RV in January 2019 and purchased the extended warranty to go with it. On the day we picked up our RV, it was late and dark. All of the sales people were gone and our final walk-through was with someone who detailed our RV. On the drive back home, as soon as my husband made a left hand turn onto the freeway on ramp, the house door swung open and along with it the automatic house steps. The house door was locked and we discovered the next day in daylight the house door had a bow in it which caused it not to close securely. We also discovered a lot of other things not working in our RV, the induction stove top didn't work, the bedroom control panel, the engine battery needed a jump start, etc., we had a list of 22 items that needed to be fixed or replaced and so we made arrangements to get our RV in for repair. On December 13, 2019, we decided to cancel the extended warranty on our RV and filled out the proper paperwork. We were told by the finance manager that it would take a few weeks for the check to be mailed. In January 2020, we contacted our credit union to inquire if the refund check was received and it was not. I called and spoke with the finance manager again at Giant RV in Colton and was told the check was in the mail. In February 2020, I called our credit union and the same thing, the check was still not received. I spoke with the finance manager again at Giant RV in Colton and he said the check was sent. However we are still paying interest on the monies and our credit union still hasn't received the refund check yet. In March 2020, we decided to contact an attorney and report this to the DMV investigations because now, the finance manager wasn't returning my calls. My husband found the corporate number for Giant RV and spoke with someone who handles complaints in legal matters. We explained everything to her and she finally got things going for us. Today, March 24, 2020 our credit union informed us that the refund check was finally received and applied to our account. It's a shame that we had to go to corporate and make our complaint in order to get this matter taken care of. read more

Terrible customer service! Arrived at 6:30pm and were out by 6:46pm... not because we were done looking but because the sales guy was apparently done showing us.. after looking at 2 trailers he said someone else was going to show us the 3rd trailer. He disappeared and the last said want a ride to the front? Ugh sure........ ‍ guess we're done looking.. weirdest experience of my life in a sales floor. Not another word on our way out! Just 6-10 people watching us walk out.. go to Mike Thompson RV superstore and see Sam K.. He was the best and will be getting our business read more

Bill, Gary, and Mike all took very good care of us as we went through the process of browsing, learning, and then eventually purchasing our first RV. We had many many questions, and the guys at Giant were always very patient with us and willing to share their knowledge. We have a couple minor service items to manage now, and they have been very responsive so far as we get to know our new rig. read more

if i had known what kind of customer service and service department they have i would have gone somewhere else. when we did a walk through the saleman started taking notes and pictures... we were impressed but come to find out it was never turned in. when we came to pick up our trailer nothing was done!! then we got an email that we need to bring in the trailer right away if not and if it passed 30 days whatever needs to be done will not be covered. when we got there service department don't even have the due bill!!!! at this time they are pointing fingers who might have the due bill!!! sooo we wait! at this time they already have the trailer for two weeks now and still have not started tje job!! and it's only simple stuff!!! we were promised that we can pick it up and it would be campable after a week!! they don't answer your phone calls or email!!! they have the worst customer service.. I suggest if you are planning to look or buy... to go somewhere else!!! go to camping world instead!! read more

We having been looking for a new toy hauler for about a year now and today we brought it home. Thanks to David Lewis for helping us find the perfect toy hailer for our needs. A year ago we told him what we wanted and when we called him a few months ago he showed us a Forest River Stealth. He new our must haves and of course showed us the perfect one. Everything about our deal went so smoothly from our sales guy David, C.C. Who helped us get our financing done and Mike who did our walk through with us. If you want great customer service go see David Lewis for your next RV. Thanks so much everyone for making this happen. read more

Giant RV - RV Dealers Near Me - Colton, California

Although buying a new RV can be a daunting experience. However I have just taken delivery of my second new RV from Giant. They do a great job to insure that the delivery goes well. Our saleperson was Herb Burdette. Mr. Burdette is extremely knowledgeable and does not hard sell you. He helps you to decide what's the best coach to fit your needs. My experience with after sales service has been great, so this will keep me coming back. Hats off to the staff @ Giant! read more

We been looking for an A Class Diesel Pusher for awhile visiting a lot of dealerships looking for that one that just felt like home. All the dealerships we visited only want to talk "money" never offering us the opportunity to test drive anything first. This was the only dealership who let us test drive!! Huge shout out to Daniel who is very friendly, super knowledgeable and no pressure at all and we drove all over, hitting the bumpiest streets to test out the smoothness of the rig. We felt like family with him and he's such an amazing guy and can go on and on what a wonderful experience we had. Then we meet Brian- He's the Best!!. Brian was also knowledgeable, gave us a lot of advice, super friendly, down to earth and over all a funny guy, again we felt as family there and talking among friends type atmosphere NEVER any pressure. The wheeling and dealing wasn't as stressful as we have experienced with the typical buying experience. The day we went to pick up the RV Brian was there and spent the entire day with us making sure we were taken care of, if we had any questions, concerns and he took care of everything immediately introduced us to everyone we would be dealing with during the walk through process. CC helped us in the finance department and again, not surprised another friendly, helpful experience. You really get the feeling they really like helping people and enjoy their jobs. Our Montclair location experience was just okay, but Colton experience was AMAZING and we had no problem giving them our business and highly recommend asking for Daniel and Brian and make sure CC does your financing! read more

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They lack customer service!!! All the sales people were in the entrance once coming in and none wanted to help . They gave a dirty look, like seriously I mean it's 100 Degrees outside you really think me and my family just there to look NOOOO. I was all seriously thinking of buying ... they discriminate us before even knowing who we are . I told him I needed a certain trailer weight so my truck is able to pull and which did they have available ... and with and the sales man responded like I was wasting his time . Or such a Rush said they had none available , didn't check of that size .ok ummm sooo that's it ? I mean the man didn't even ask for are names nothing Welp the man wanted no conversation with us walked back over to the entrance in awkward silence . As were walking back to the entrance keep in mind this man has had us already walk a good distance in the dealership. when a manager comes out the main office and ask why we leaving so soon . I responded well you guys don't have the certain weight and your sales man seems in a rush and seems like am wasting his time . Manager says but we do have does available why would here ugh let show you he tells me .. I told him am sure you do. WOW. Lack of customer service ..discrimination. Laziness . Unprofessionalism DONT COME HERE *i bought a trailer elsewhere!!! read more

My husband and I wanted to get a bigger 5th Wheel. We found one that we liked at Giant RV. We spoke with Brian. He was very helpful. We had to get a fifth wheel built to add on features that we needed due to weather we travel through. Brian helped us in every step of getting what we wanted and getting the RV ordered. He also helped up in trading in our current fifth wheel and really worked with us on our situation. I feel like we got a good price on the new fifth wheel that we purchased. Brian was really easy to talk to and listened to what we wanted. He answered all the questions we had or he found the answer for us. I love that he was interested in getting to know us, not just rushing us through the door. Since we have had the new fifth wheel, the manufacture (heartland) did a crappy job at putting things together. We spoke with Brian about everything that was wrong with the fifth wheel and he helped us get in contact with the person we needed to talk to from heartland to get things fixed. I recommend Brian and Giant RV if you are looking for a camper. We really enjoyed working with him and felt like we were listened to and taken care of. I also liked that after we purchased the fifth wheel, someone from Giant RV called us to see how everything was working out for us and how our experience was. They really care about their customers even after the purchase has been made. read more

We purchased a Forest River 30' 5th wheel from Giant RV of Colton in May 2020. When we returned to pick up the vehicle they had sold it to another person, and the one they gave us did not have the banquet or the TV in it that we had in the original RV. The company stipulated that they would order a banquet and install it within the month. That stipulation is included in the buyer's paperwork. It has now been over a year, and we have called over 20 times to try and resolve the issue, including calling the vice president of corporate Giant RV. They have promised over 10 times to resolve the issue and then never call back or order the parts. Each time I speak with them they act as if this is the first time they've heard about the issue. Absolutely disreputable company bordering on fraudulent. read more