the service is unforgivable. My RV sat for 3 weeks - they promised the many rinky dink defects on an RV they sold me a year ago would be repaired and ready well before my trip. other than ignore my calls, they did nothing. read more

I bought my class B Coachmen Crossfit van here. All the personnel were friendly and helpful, which I really appreciated since this is my first time ever to own an RV, not to mention that I'm now living in it full-time. I've had to return several times in order to visit the Service center for help with some questions about the unit, as well as to upgrade my battery; there was also an issue with a window, which is a Coachmen issue. Each time I was greeted by friendly staff. In particular, Marco, in Service has been so accommodating and helpful (and knowledgeable) in taking care of me. read more

Let me start off by saying that we were extremely hesitant to deal with a large RV dealership. We have had terrible experiences with Mike Thomsons sales and service. In our experience we felt we couldn't trust the integrity of the deal or the level of service post sale. It wasn't just A person, it was ALL the people we dealt with throughout the process that made a difference at Giant RV of Downey. GIANT RV made us change our beliefs on dealing with a large dealer. They are reputable, responsive, friendly and most of all they displayed integrity thought out the sale and post sale process. History: We wanted to trade in our RV that was finacially upside down and upgrade to a newer larger model. We found it difficult to find a place we could trust to not take advantage of us on our trade and yet offer us a competitive price on the new rig. We ended up calling Rich and Ron at the Downey location and worked with them over the phone. Being that Giant RV was about an hour from our home without LA traffic, we didn't want to waste our time by driving to the location for nothing Rich and Ron worked with us on transparent pricing and gave us their committment to the same deal if we were to purchase from them. They allowed us to get pre qualified over the internet so when we arrived we would simply do a walk through and secure financing. Everything was as expected when we arrived, and actually better. They were able to give us a better interest rate than we were able to get from our credit union. The change in interest rate allowed us to add the appropriate service warranties to protect our valuable asset. During the walkthrough we dealt with Dan. He was such a detailed, friendly and God loving man. He was patient and took all the time we needed to explain all the features of our new rig. During the walkthrough we found the furnace to not be working. Everyone rallied around the situation to rectify the issue so we could leave on vacation the next day. Matt, the service tech who assisted in getting our rig ready for the walk though, committed to have the part in and installed by 10am the next day. He delivered on his promise. Also, during the process we discovered our goose neck hitch wouldn't work on the new rig. We were connected to Neil, the service manager. He was extremely helpful in souring the parts and getting them installed in time for us to make our vacation plans. Well as can be expected with anything new, we discovered a few minor issues that required us to contact the dealership while on vacation. Rich was amazingly responsive and empathetic. We communicated the issues via text and sent him pictures. In a matter of minutes Rich had the service department call us and walk us through how to rectify some of the issues over the phone (user error) and then proceeded to apologize for the other issues and stated we were their priority and as soon as we brought it back in they would turn around service in short order. When we brought the rig back, we were greeted by Ron, Rich, Neil and Dan.... the same smiles and empathetic attitude POST SALE. Wow!!! Neil conducted a detailed walk through with us to address every issue we had from cosmetics to the AC outlets not working. A detailed work order was assembled and presented to us. During the process Rich and Ron kept checking in with us to make sure we were well taken care of. As we were leaving, Dan got a chance to touch base with us. He is so AWESOME. In SUM, I would highly reccomend GIANT RV OF DOWNEY. It is highly unusual to be WOWED by people who are customer facing now days...these guys are the real deal!!! We will be customers for life and will be recommending them to our friends and family. We are driving away form their location now and we are still saying....WOW!!! read more

We purchased our Cyclone from Giant RV about a month ago. The whole experience was great, could not have been any better. Scott Hennessy and the staff treated us very well. We had a minor issue with our jacks not working right, so I called Scott. I explained we had a trip coming up over the weekend and need the RV. He said to bring it in and they would try to fix it while we waited. I took it in and they jumped right on it. The service technician was awesome and friendly. They were true to their word and got us out of there the same day. I could not be happier with our experience with Giant RV. The sales and repair was great. I've already referred a few people to Giant and hope their experience is equally as enjoyable. Thanks Scott Hennessy and Giant RV for taking care of us. read more

Some of the best service I've ever experienced with any business. Marco in the service department and I believe he also does sales really has stepped up to make everything happen and with results. Super helpful. Honest. Dealt with my demands and high maintenance vehicle like a charm. read more

Came here to look at some RVs and 6-7 employees were not wearing masks. Isn't there a mandatory order for this? Employees here act like we're not in a pandemic! Sorry, taking my business elsewhere! read more

Scott took care of me give me ...a great price and a great pop up... Rick took care of me in financing and Joe put it all together showing me all the ins and outs... I'm ready to go camping. read more

I had great experience at Giant RV with Joseph Rosten. He was extremely helpful, friendly and knowledgeable. He made us feel very comfortable and wasn't pushy at all. This was a great experience for our family. Thank you again Joseph for all your help in finding a trailer that fits our my family needs. I've already shared your information with my family and friends who are looking to buy as well. Thanks again, Joe Alvarado read more

The wife and I just wanted to say thank you to Giant RV. They were able to get us into the RV that we wanted and were able to give us a deal that we couldn't refuse. We also wanted to say thank you to Rodney Guetti for being patient and find us a great deal. Thank you guys for all your help!!! read more

This place is awesome! Indoor and outdoor showroom, great selection, and fantastic customer service! Charlie/Jay were very friendly and informative without betting pushy and over-bearing! read more

Staff are friendly and very helpful. In addition to purchasing a new RV, they obtained a very low competitive loan for me. They made the entire process very pleasant. read more

Amazing service and overall experience! KATZ, Freddy, Tomas, and Dan were fantastic!!! So personal and caring! We highly recommend!!! Totally set up for success!! read more

Larry and I would like to thank Deangelo Silvera, Tony Crego, Corporate General Manager Michael Jacque, Marshall,in finance, Dan, for the walk through, and Dina, in parts, for a fun and non-pressure experience in buying our new Windsport Motor Coach. We highly recommend Giant RV in Downey. Can't wait to load it up and get on the road! Thanks again Sincerely, Larry and Alice P. read more

Understandable when you purchase either a car RV boat etc. sales people are always super kind and service department Treat you like second-class citizen, Giant RV takes it to a whole new level, I was letting manager know that we were having issues with tow hitch I purchased by giant RV to pull our brand new 2020 travel trailer and it was the sales department manager that was super rude I was calm and collective and this guy insisted to push my buttons again this is a brand new travel trailer not cheap, his advice was to put a travel trailer hitch that I purchased off of them brand new on craigslist I should about my travel trailer on craigslist these guys are assholes I was willing to buy a new travel hitch that wasn't the issue he just assumed I was trying to get a refund I just told him I wanted it right he was being a total jerk and once the other staff seen him miss treating me everybody else joined in absolutely worst customer service on the manager side and the service side sales guys that work off of commission are ok but again that is their job I won't go back to GIANT jerk RVs read more

Downey: ONE STAR to Finance Dept. lack of communication from the finance dept prior to pick up. They had an entire week to get ahold of me in case things went south on their end, I could do the footwork on my end prior to Friday's pick up date. No calls. Not even return calls. It wasn't until that Friday my end worked out. There was an apology from the finance dept but it wasn't genuine. FIVE STAR to Fredy and T. Ching. Thank you for making a crazy Friday comforting in the end. Great walk through from Fredy. His knowledge and experience helped. Ching for being professional and sincere and for making my wife laugh during a stressful day. Overall: Thank you to Giant RV management for keeping a few chosen of your staff late so that we could go home with our new unit. read more

Just called Giant RV in Downey to get my RV serviced. Service person asked where I purchased my RV and once she found out that it was purchased elsewhere, she told me that they don't have service appointments for non Giant RV vehicles for another 2 months. BAD! read more

Terrible!! The service department is a joke. I have purchased my RV there and brought it in for service over a week ago. I am still waiting on the service department to give me an estimate on how much it will cost to install some sumo springs and shocks. I have called and left messages repeatedly but no one cares to respond. If they do not hang up on you they take your name and number and never call you back. What is going on over there? read more

First time investing on a travel trailer. Couldn't of chosen a better personel to attend my wife and I. From the welcome desk up front to sales and specially financing they done more than expected. Making sure that we got the most from them. At the end it seem that they were more excited than us. Thank you all. read more

See all

Place sucks!!! Over priced. Go to mike Thompson and ask for Charlie Beverly. Tell them I rick sent you. Best deal. More bang for ur bucks.

These guys were great from the day we walked in to the day we picked up our new fifth- wheel/toy-hauler. I would recommend them to anyone looking to purchase one. Special shout out to Dan who went above and beyond to show us all the ins and outs and how everything works. read more

I have purchased several Trailers and RV's in my life, but never enjoyed shopping for them, until now. Everyone at Giant RV, Justin, Brandon, Justin, Ron, along with Finance, service men and the entire sales team was helpful and went beyond to make sure we were taken care of. Thank you Giant RV for your top notch Customer service!!! I know we are going to love our trailer!! read more

Had the best day of my life! Thank you Lenin your the best! My dreams came true at GIANT RV. Absolutely live my new trailer

Our experience with Giant RV was simply outstanding. We struck a great deal on a beautiful coach and their staff were helpful, well informed, and there to serve us. The inspection and review when we picked it up were thorough and done inside the building, not out in the heat. The coach was exceptionally clean and it shined, bumper to bumper. Of course everything worked too. Finally, when a long ago dispute with the DMV threatened the deal, Giant RV management took our side when they had the option not to. In summary, great deal, honest, dependable management and a great experience! read more

We bought a used camper from here, our sales guy Lenin was very good, found us the one we wanted. Called to follow up and make sure everything was good. We would definitely go back if we ever get another one. The guy that did the walk thru was very good and helpful also. Thank you Clive and Tammy read more

Tyler & Justin at Gaint RV is hands down one of the people that you want to go to when inquiring about Rv's. I went in on a Friday to look for a travel trailer with my wife and I met Tyler, who was very welcoming & very knowledgeable. But that day we did not purchase the Rv that we initially liked. We looked around and weighed our decision, in the mix still stay in contact with Tyler and Justin. FYI There is Sale rep Justin and also management Justin that we also work with. They are both excellent. So they sent me specific one and went back in a few days later to look at another model they showed us in email that we took a like to. Came in and it just so happen that trailer was at there Rv Expo at Pomona Fairplex. So Tyler offered to take us down there the next and we went in and sealed the deal right then and there. Justin and Tyler the guys you want to speak and stay in contact with when trying to make a decision o. What RV is best for you. read more

Well, next week it will be exactly 8 months since we dropped off our new coach for repairs. It is still there. We still haven't received a completion date. It's hard to believe that something we were so excited about and looking forward to enjoying this year has become such a source of disappointment. I see the owner, Frankie B., has responded to positive reviews after mine was posted, however nobody has reached out to me concerning my experience. As a business owner myself, I would be extremely embarrassed if a client complained after we dropped the ball and would do everything in my power to make it up to them. I am awaiting someone from Giant RV to reach out to me about what they are going to do about the loss of use of our RV for the last 8 months. read more

Lenin is hands down the best employee here! He went so far above and beyond for me and my solis! Not only is he a genuinely good guy, he carries out and delivers exactly what he promises! read more

Lenen is a great individual! Amazing customer service he was patient, helpful and very knowledgeable. We bought our RV that same day!!!! Excellent service read more

Irene Nortier (Sales).....what can I say.....you were such a delight to work with (loved your sense of humor). You answered all of our concerns and went the extra mile. We had a great experience and look forward to doing business with you the next time we are in the market for a new 5th wheel. Denis and Chris Sweinhart read more

I had stop by before and looked at all the there vehicles and it was nice but just a couple of days ago took my kid so she can see and there sales rep was an ass , he said for insurance purposes nobody just allowed to look and since they commission they dont even get coffee if they dont sell. Do o decided to.ask him questions about gas and diesel and he didn't even now what he was talking about. This was a shitty experiance and I take my business some where else. Reps names was Rueda what a joke. read more

I do not often write a review on a company unless it is very high or very low. I am afraid that our dealing with Giant RV have been splattered with more negative than we would have thought possible with all of the positive reviews that are posted. We visited GiantRV in July and understand that times are not normal. We were met by Katz who was very polite and wanted to be helpful. He did select and show us a trailer outside of the weight restrictions we gave. In the end once we learned of the error we decided to move forward. The real issues came in when Katz had to step away and had a sales MGR work with us. We seen there was some small issues with the new trailer as we walked through so he detailed how they handle all units before sold. He assured us they go through a thorough inspection, correction and then cleaning/sanitation. We had to set up a time to come by and inspect and pick up the trailer, however while walking through the trailer we seen many issues easily seen (speaker did not function), cabinet doors did not align and close properly, a drawer would not close and latch, window had a broken latch, emergency shut off key had a broken tether as well as other minor issues. We found hand prints and smudges all over as well as saw dust from some repair with no attempt to clean. We pointed many of the things out which they attempted to correct, some with success others without. They told us they need to order the parts so they would be on hand when bring the unit back in for service after our first outing. We took the unit home and started cleaning the trailer and found there was no way they cleaned it at all, we also found the nearly every hinge on ever cupboard had to be adjusted or tightened. To say the least we were extremely disappointed with false promises regarding inspection, repair and cleaning especially with the pandemic and knowing that the trailer was on the showroom floor. The trailer may have only be $ 30K but that should not warrant sub par service. It turns out that when the call to get parts to fix and defective unit, that they do not actually order them or do any kind of follow up. I did write a letter to Giant and sent it to Katz, who genuinely apologized and says he passed it to management. We never heard back from any other customer service representative. I will be also submitting a review on the handling from the service department in the next few days to share the handling there. Dissatisfied for sure! read more

The sales staff was very helpful and knowledgeable. We were happy with our trade-in price. Our problem came when we brought the RV back after our first trip to have a list of 26 items fixed from the simple (loose wires) to the complex (dash air didn't work and the bathroom counter was not firmly affixed to the wall). The "low hanging fruit" was fixed but none of the bigger items after 4 weeks at the dealership. Since then, it's been back in the dealership twice and ZERO items were fixed. We were told both times that they were waiting for warranty approval. If this had been communicated, we would have used our RV in the interim. Each subsequent time the RV was brought in for service, the service team knew that we were coming and the RV was left for 3 weeks each time, and nothing was done. We were told that if we "left it longer", more could get fixed. I guess we assumed that having several weeks notice that the RV was coming in, along with a couple times of 3 weeks "in shop" would be sufficient to do some of the repairs, but instead we were blamed for them not completing their work. As we left the lot the last time we encountered a man who had his trailer in to get the Air conditioning fixed snd he told us that they had done NOTHING while the rig was there. So, I guess we aren't the only ones facing these service dilemmas. By the way, we worked with both the service advisor and the service manager each time we came in. We asked them to please keep in communication so we knew what to expect, and the service advisor told us she didn't have tine because they have 180 rigs that need service. Very frustrated. read more

First time here. Brought our trailer in for braking issue and to install a TV mount. We purchased trailer new from Giant RV in Montclair 2 years ago along with a 5 year superior level service contract. When my husband received the diagnosis from Carlos it was the backing plates and of course they were not covered under warranty.... Wrong.... I called my service agreement holder and they advised me that it was covered that I would just pay my deductable. I sent an email stating that I had called and it was covered. My husband a little over a week gets an email stating it is not covered and that it is going to be 746.00. So I contact service agreement holder again and they tell me it is covered. I email him again with phone number and contact letting him know its covered and to please contact me if there are questions. A few days go by no response to my email so I call. I tell him who to contact (as I am getting the feeling he has not even tried to call) ame, phone, option to push. 1 day later I get an email that it is approved under service contract. My husband comes home 4/29 with a bill for 678.53. I email Carlos the same day stating that I agree to the amount for the TV mount 264.12 but if you could call me to explain the charge for repacking the bearings and replace seals( I'm thinking it is also covered ). No response as of yet. I don't need a response now, again I have already called and found out that, that was not covered because that is general maintenance. They still got me for an additional 400.00. Really close to my initial estimate. Moral of the story.... Do your homework people. read more

I had an awesome salesman in Justin! He couldn't have been more helpful. I live in my RV and he helped me with everything. He never thought my questions were dumb. He hooked me up with a great repair guy that came to us. If you need a RV Justin is your guy read more

really bad costumer service, called a couple of times to get a hold of someone from finance and never receive a call back.....

Went and visited the new Giant RV in Downey , very impressed with their line up of RV's and their customer service. The main reason my wife and I were there was to take a look at their parts department, needing LED lights for our 5th wheel. We met Tom D. the parts department manager ,who took the time to speak with us about Giant RV parts and service. He was willing to help in any way possible in meeting our lighting and parts needs. The number of lights we needed (24) were not in store but Tom said no problem "I will have them here first thing tomorrow morning" along with the stove cover, and true to his word, the parts were in the next day. Thank you Tom ! Mark and Anne read more

Bought a new Winnebago here in 2018 and there were factory defects that were supposed to be taken care of under warranty. I've been given the run around by numerous service advisors. I've been sent to another location where they supposedly had "better mechanics" to resolve the problem. I've been lied to about the warranty and confirmed I was being lied to by calling Winnebago directly. The factory has no issue making the repairs but this dealerships service department is incompetent and they just don't give a crap about their customers. The last person who was trying to help me apparently died and the new advisor wants to start all over again and charge me for the repair until Winnebago pays them. Speaking to a factory rep today I was advised to take my Coach to RV pros in Jurupa valley. Apparently this shop doesn't sell coaches, they focus on repairs and the way they answered the phone today was on another level compared to the condescending and rude people I've had to deal with at Giant RV. I have automotive dealership experience as a master mechanic and I have never seen anyone treated so poorly before. I know it's not just me because I've been in the waiting room before while other customers were yelling out of frustration. Take my advice and steer clear of this joke of a dealership. You have been warned!! read more

Not very pleased with the service department there. I find them to be rude, and their customer service is horrible. They had me on hold for 45 minutes. Took our trailer back in to get warranty work done for a leak, cause they didn't fix it correctly the first time and did a sloppy job! This time they came back and said that it wasn't going to be covered under warranty and would charge us $1,500 in labor when the material cost came out to only $150. I ended up calling the extended warranty company and they told me It was covered and Giant RV never called it in!! We ended up going and picking up our trailer and taking it elsewhere to get fixed! If we ever need to take it in for service, we'll only go to the one in Montclair! read more

We are late and overdue on this review. This is one experience that myself and my wife will not forget. Nate, Richard, and Mike were amazing. Made us feel at home. We were going just to see a travel trailer and not buy one. We had decided that hey we need to get an idea of what we wanted and what we are looking for. Let me just say that Mike welcomed us and introduced us to Nate. Nate was so knowledgeable and explained to us what to look for and what we may want in a Trailer. We explained our needs and wants and let me just say this guy explained each trailer we came across and why it would benefit us. I have to say myself and my wife were so grateful for his help. We literally found the trailer that we fell in love with and there was no pressure from Nate. We decided then and there to run the numbers. After talking back and forth with Nate about the price and seeing if we get a deal. He left and spoke to Richard who came over and expressed his gratitude towards us and for being so grateful for serving. We got a great deal and let me tell you Richard and Nate teamed up and man oh man did they help the US. We were blessed just to meet these two gentlemen. I appreciate the love and support they showed towards Service members and their families. This is by far the friendliest and super generous dealership I have ever been to. Great people, friends and so Humble. TAKE CARE OF THESE GUYS. THEY WILL HAVE CUSTOMERS KEEP COMING. THANK YOU, RICHARD, AND NATE, FOR SUCH A BLESSING THANK YOU. GOD BLESS. read more

I would give 0 stars if that was an option. The worst experience for buying a toy hauler. It started with me asking why the trailer was $10,000 more than the first time I looked at it and they told me if I can't afford it then I need to find a less expensive trailer. The price of trailer wasn't an issue. I can afford the trailer at the higher price but i wanted to find out why it was more expensive so i didn't appreciate that. Then I looked at an Attitude trailer and it was dirty and had problem after problem on the inside so I didn't buy it. So they ordered a brand new Attitude toy hauler and it was supposed to be here November 23. I spent a week trying to get a hold of somebody and no one called me back to find out where was my toy hauler. Finally I had to call corporate to get an answer. The manager even quoted me the price for the wrong trailer. So when I finally got a price for the correct trailer I ordered he expected me to pay the higher price for his mistake. Gary was completely rude and even hung on me. Our brand new Attitude toy hauler finally arrived and it was a mess on the inside. It had a dent on the fridge and the stove was installed wrong (just some of the problems). This was a brand new trailer and no one had been inside of it because we had a despot on it. Yet Giant RV expected me to take it home with all the problems and didn't want to fix it because it was "cosmetic looks". I finally decided to leave Attitude and go with a Genesis Supreme. I picked up the trailer and our fifth wheel hitch was slamming back and forth after they watched us hitched in. After about 30 minutes of trying to figure why it was slamming they said we were good to go. They called about 40 minutes after we left to let us know It's because we didn't have a capture plate for our hitch. They told us to be careful when driving it the rest of the way home. We took it to camping world on the way home and they were appalled that Giant RV let us drive out of there with no capture plate from Downey to Santa Clarita. Camping World told us to leave our trailer there because it was such a safety hazard and they refused to let us drive it the rest of it home for our safety. I should of never bought my trailer through them and should of went to a different dealer. Would never recommend anyone to Giant RV. read more