First timer here! My husband gifted me the Refreshing Renewal package for Christmas. Appointments were booked out a ways, but I was able to get in this weekend (facial and massage). [[HIGHLIGHT]]My first impression walking in the door was not a good one. There were several employees huddled up chatting, laughing, etc. This felt very click-y and not the environment I was hoping for[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I was presented the option to use a robe and slippers and while I do understand that not everyone will take advantage, I felt like I was inconveniencing someone by using these services.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Why not invite me in to the locker room, show me my assigned locker, point out the goodies and say, "our robes and slippers are available for you to use!" or something similar.[[ENDHIGHLIGHT]] I would rate the massage a 2.5 out of 5. The masseuse did not utilize the time (60 min), nor did she reach my requested pressure points. I felt time was wasted. It was odd. Now, the facial, 8 out of 5! She was so detailed oriented and truly spent so much time on my skin. My upper body was massaged SO much better through my facial than through the full-body massage. [[HIGHLIGHT]]She focused on trouble areas and made some recommendations (which I really appreciated!)[[ENDHIGHLIGHT]] I was a bit embarrassed leaving there because my face was completely red (looked like a terrible burn), but she said it would subside within an hour and it did. I may skip the massage next time, but definitely plan on giving GiGis another chance, especially for the facials. read more

GiGi's Salon & Spa - Ramsey - Waiting area (co-ed) between services. - Hair Salons Near Me - Ramsey, Minnesota

My daughter recently paid $170 for a haircut & color service at this salon & was extremely disappointed with the results. She is very shy & was uncomfortable addressing the issue herself, so I initially contacted the salon on her behalf with her permssion. The haircut was so minimal that neither family members nor friends could tell she had her hair cut. The color was placed underneath her hair, making it virtually invisible during normal wear. We even provided before-and-after photos to support our concerns. [[HIGHLIGHT]]When I first spoke with management, I was told she would review the situation with the owners and she indicated that a refund might be appropriate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However, after the stylist became involved, the conversation changed completely.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Although we made it clear that my daughter was not comfortable returning to the same stylist for correction, that seemed to become the salon's only proposed solution.[[ENDHIGHLIGHT]] ********[[HIGHLIGHT]]Most disappointing of all, we sent a respectful email to the owners detailing our concerns and included photos. We even proposed a partial refund for just the haircut and not the color and never received a response[[ENDHIGHLIGHT]]**** Everyone can make mistakes, but professional businesses should stand behind their work and communicate with their customers when concerns are raised. Unfortunately, that was not our experience. read more

[[HIGHLIGHT]]The service was friendly and the salon was lovely.[[ENDHIGHLIGHT]] However, even though we spent a lot of time talking about the length and style I wanted and referenced, in detail, a photo I brought, my hair ended up 3 inches shorter than what I wanted and I am unhappy with how short it is. Extremely. read more

I am a 2x customer of Gigi's but unfortunately I don't think I will be returning. I tried Gigi's as a closer alternative to my previous stylist that was 40 minutes from my new house. My first appointment I booked a Women's Haircut and Eyebrow Wax. When I arrived for my appointment, they checked me in and I waited 15 minutes past my appointment time when they informed me that my stylist was running behind (it happens, no big deal). I waited for another 20 minutes past my appointment time and at this point I was getting frustrated since my appointment was now running 35 minutes late. Finally after 45 minutes, my stylist brought me back to the chair. [[HIGHLIGHT]]She immediately started sh*t talking the receptionist at the front desk AND her customer who had just left. I felt very uncomfortable and that it was highly unprofessional for her to be doing that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then, when I was getting my eyebrows done, she continued to speak poorly of the receptionist and her client to ANOTHER stylist at the salon.[[ENDHIGHLIGHT]] Needless to say I was uncomfortable and I left. About 6 months later, I booked another appointment to have a Partial Foil. The second time around I made to sure to book with a different stylist. Unfortunately, this stylist was also 25 minutes late to my appointment. She was really nice and apologized, and managed to not speak poorly about her customer. I think the stylists are talented and the salon is nice overall, but I'm not going to wait 20-40 minutes for my appointment each time I go. [[HIGHLIGHT]]I also think the salon needs to do some team building or something because yikes...[[ENDHIGHLIGHT]] read more

I love this salon! [[HIGHLIGHT]]It's a fun atmosphere and Sammie always does a fantastic job![[ENDHIGHLIGHT]] My hair is very fine and starting to get gray. Her expertise with color and cut looks amazing! ​ read more

So, I have to leave a review regarding my experience yesterday. My best friend gave me a gift card for here after discovering this salon prior to Covid. I made an appointment several weeks ago for a balayage and all over color. I was told my stylist would be a young lady named Lexi. I arrived on time and met with Lexi after being checked in. She walked me to her station and brushed my hair out. We discussed what I would like done and she asked if I had a picture in mind, which I did so I showed her. She starts with mixing up some colors and comes back to put the foils on my head. We were talking about our day, our family, Halloween etc. She was very cool! Once the foils were done she walked me over to wash everything out and she gave me the most amazing head massage, it was PHENOMENAL. Fast forward to drying and brushing the hair, and to styling it with curls Lexi did a PHENOMENAL job! I love everything that she did and she gave me EXACTLY what I was hoping for! When you go on Gigi's website and you see the different stylists and their levels don't think that because she's a one that you should go with someone more experienced! LEXI IS THE BEST STYLIST I EVER HAD AND I HIGHLY RECOMMEND HER!!!! Go book your appointment now and ask for her! Nothing but greatness comes from this salon! Thank you Lexi and staff! read more

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Had high hopes for this place considering their reputation and reviews. Unfortunately they botched my hair coloring so bad that another salon that had to clean up the mess, was jaw-droppingly shocked that the hair color job came from GiGi's, it was that bad. When I asked the GiGi's to rectify the situation they determined there was no fault to them and had no urgency in booking a follow up appt to correct the issue. Grossly disappointed and an entitled salon puts the situation lightly. If you go here, finger-cross they do it right the first time. Response to owner: It is incredibly unfortunate that the earliest appointment offered to correct the botched coloring was Tuesday afternoon, following my Friday session. When I inquired if that was the soonest available slot, I was told "yes." I was unaware that it was the customer's responsibility to push for urgent service--this is certainly something future customers should be aware of. It is equally frustrating that I had to bear the cost of a full coloring twice because your salon "reviewed the hair color in your security cameras and thought that everything looked fine." Using this as an excuse to deny any reimbursement or ownership in this matter is completely unacceptable and a clear testament to your business model and priorities, which clearly do not lie with the customer's best interest. read more

I love GIGI's. They are a very nice family salon. Great Atmosphere, and staff. I see Jacklyn- she is amazing. I have seen a few people there and can't say enough about them. Mandi, Aleena, Gina. Gina also did my granddaughters hair. She was so excited to be getting her hair cut and curled. Gina was so patient and fun with her. I can always count on Jacklyn. I can text her and she will work me in or change my appointment and work me in. She always lets me know when she has a cancellation, and I can come in earlier. The new building is amazing. Tip- Make your appointment before you leave. They book up. I love that part. Jacklyn always asked to schedule my next appointment. Thank you for always making me feel amazing. read more

The facility is beautiful! All the gorgeous products in the entry are a wonderful greeting as you walk into the modern space. (Also very ample parking) Sadly, the wow factor of the entry area and gorgeous products far out did that of the front desk staff. No greeting. Didn't notice there was no where for additional guests to sit. We took the opportunity to look at products but no one asked if we needed help and when I later asked for pricing info, front desk person couldn't find pricing or actual product to buy (vs sample). Her method of handling was to just accept she was unable to find an answer and she returned to visit with fellow front desk person. I was one of three moms there with teen children getting hair cuts. For a salon of this scale, I would say doing some sort of catering to guests waiting might be a nice touch. Tea, bottle of water, a seat to sit on. It was my teen child's first time with stylist. My child said wash was amazing with really soft, warm water. The cut is great! Again at checkout, very disappointed with front desk team. Trying to setup two appointments and front desk person was rambling dates and times off as fast as she could. It would have helped if she acknowledged client was a school aged child and we could have skipped mention of all the daytime appointments on weekdays. Overall, front desk is first impression and maybe it's hard to find good people but some mention of customer service skills and expectation may be handy for the overall reputation of GiGis. read more

Emily is amazing! She did amazing highlights and covered my grays! I'm always nervous to have my eye brows done but I'm so happy she did. Thank you Aliya read more

Great massage with Paige! I did the hot tub before my massage.... I should have waited to do it after my treatment because I was warm walking into the room. Not the salons fault- mine! Great service and relaxing atmosphere. read more

Very bad haircut, was uneven when I got home. Stylist was aggressive and was rushing. Good salon, bad stylist

I love GiGis! I come quite often (every 3 weeks) for a lash fills. I came in last week (Sat) for a well needed lash fill and they look FANTASTIC! I also decided to treat myself this appt and added a brow lamination several months ago when I made this appointment. However I am so disappointed :( I feel like my brows look the same, and the tint was not left on long enough to give the color I wanted. I am sad since I was so excited about this service & feel like I wasted $75. I felt rushed throughout the appointment & got a lash fill + lamination in less then 1.5 hours. Don't think I would try that service again... read more

Nice location! Clean. Allison was wonderful we talked over what I was looking for and she did a marvelous job and took the time to explain how she was styling my hair (so hopefully I can recreate it at home) I felt pampered, listen to and gorgeous read more

Sammi was my stylist. I have fine, thin hair that is difficult to work with. She did an excellent job with the cut and style and I am very happy with the results! read more

Gina is the best! I love how she cuts my hair. She is so kind and very personable. Her color experience is evident in how she worked with my hair and I absolutely love it. read more

Alyssa was SO great for getting my full set of lashes. I've been getting lashes for years and a couple different places, and was never truly happy. The salon is such a relaxing environment and Alyssa brought such professionalism and kindness in the experience. I felt so comfortable I slept most of the time she put the lashes on. My lashes have never looked this good, and they are staying on great. I can't wait to get my fill. I highly recommend her and the spa. read more

I love being able to have the Aveda spa experience without having to drive in to the "cities". So easy to get to right off from Hwy 10! From the moment you walk in the staff is welcoming, check-in is a breeze and I always love grabbing a cup of the classic Aveda tea. Miranda is a stylist that is up on all the trends, making suggestions for updates to my look when I ask her opinions, but she also really listens to my input on what I want from a maintenance standpoint and the day to day lifestyle needs. That feeling of being REFRESHED each time I get up from her chair is priceless, not to mention the compliments I receive from total strangers about my cut or color. Gigi's really is a diamond in the rough! read more

I recently moved to this area and was struggling finding a hair stylist. I stumbled across Allison's Instagram and saw she did great work. I scheduled my appointment with her and my hair turned out great! The environment is professional and inviting, so overall it was a great experience! read more

I love the entire team at Gigi's! Ginger has been doing my hair for about a year now and does an incredible job at giving me the perfect blonde and listening to exactly what I want. The front desk staff are friendly and helpful and the entire place is gorgeous! They take COVID seriously and take all preventative measures to make sure you're safe and everything is clean! read more

I love this salon and spa! I've been going here since day 1 and I've had a wonderful experience every single time.

I have been going to Gigi's Salon since they opened - I followed my stylist Emily when she moved from an old salon to Gigi's. I love going in every time and have had an array of services done; from hair cuts, hair colors, eye brow waxes, and even a facial. Each service was spectacular and I feel pampered whenever I leave! The salon smells fantastic because of the Aveda products and is always kept neat and tighty. The stylists are growing their knowledge too with Aveda classes so I always know my stylist is skilled doing what I ask for. All of the stylists are like a mini family and I always have a good time catching up with my stylist as well as seeing the other girls that I know from going to Gigi's for so long. I recommend this place to any friend or family member, you will not be disappointed with your service! Even if you are, they will happily fix whatever the issue was with a smile. I love Gigi's! read more

They are negligent and do not follow safety guidelines for products, it has been a month since my visit and my hair and health keeps getting worse everyday instead of getting better. I pray I don't loose all my hair like some people have from the Brazilian blow out treatment. They are not using the split end treatment. Brazilian blow out dose not make an advanced split end treatment, they are using the full relaxer which is false advertising and I have straight hair and would never want a relaxer! This is illegal and worse then drugging sensitive people, which they knew I was sensitive and they did not do a patch test! They lied and ruined my hair and health from formeldahyde poisoning with sever allergic reaction, if you search online there is 23,000 people that have lost there hair and been burned severely from this product and much worse. She applied the product up to my shoulders when my hair was almost down to my tail bone, that is well over a foot when they are only to apply it on 3 inches of hair! They also brush it in up to your roots well blow drying so the product dose touch your scalp from them brushing it in! It is also supposed to be washed out after it is applied and they do not follow this step! They are supposed to use gas masks during this service and they do not! They said it is all natural and it is not! My hair won't stop falling out and my scalp is still bleeding with scabs all over! They will not assist you if you have a bad reaction they won't give any tips or helpful feed back, I have been in the hospital 3 times because they are negligent. Do not go here unless you don't care about your hair! I am a model and now my career is over because of them! read more

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I did not have a good experience here. My appointment was documented incorrectly after waiting 2 months for an appointment. My "pedicure " now involves just getting my nails painted for 50 dollars. Quite a price and service jump from my previous visit. Staff were distracted and unfriendly. I will not be visiting this solon again any time soon. Better service canbe found elsewhere. read more

The first cut was great and the second sucked. I paid 45 for a crappy cut with no offer to fix it--you know when it is not done right and you can feel the tangles at the ends of the hair and your cow lick looks terrible? Well, they said two weeks and I called 2 and half weeks later due to the holidays. They offered 20% off after I called back to ask about anything, but I have decided that I'm done with them. read more

Wow... I made an appointment and got a reminder confirmation. I waited for 20 min +... No one Communicated to me, that the stylist was running late.. what is the purpose of an appointment? I sat there and sat there, finally I just left. I am really disappointed with my first time experience of this salon.... read more

I'm one of those people that's impulsive and short notice with my hair desires, this salon always manages to get me in and I really like that I've been able to go to multiple different stylists here and not feel like I'm Insulting someone by not sticking with them. Everyone is very friendly and the atmosphere is upscale, poised, & relaxed. Would recommend. read more

made an appointment and they canceled on me last minute. they had terrible customer service and didn't offer any solutions

I have always found the staff and stylists to be very friendly and professional. They listen to the client's ideas and offer great solutions to their needs. I have been seeing Meghan for hair cuts for over three years. She is wonderful. read more

Wow I'm so disappointed this salon I made an appointment they send me a reminder I show up and they tell me they can't take me in? Like really? And the lady replies with just sorry hun...???? This is unbelievable read more

This review is being written after I have tried to resolve the issue with the salon. After spending 2 hrs to get my hair done the stylist she noticed that the center section was orange (I'm a brunette and did not ask for orange) she then had to redo that section so I sat for another 2 hrs. I also told her that I wanted my hair to look like another stylists to which she informed me that is what we are doing, this was before she put color in my hair. So after 4 hrs, my hair being pulled so tight as she figure combed it dry and the blow dryer burning my head, I told her I didn't want it styled. I wanted to get the F out. I got home and noticed that my hair looks brassy and ashy! And not to mention when I put my hair up in a ponytail it looks like I need to go in as my roots have outgrown. I kindly called the salon and said that my hair is a mess and they were going to call me back. They agreed to doing a Malibu treatment but would charge me (hmmm, already paid $$$ to have my hair done) It wasn't until I told them I was disputing the charge that they agreed to do it free of charge. They never once said we want you to come in and we will assess what happened. Needless to say I am left with awful looking hair and now will kindly pay a professional to fix their fuck up. read more

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Such a great local Aveda salon. I'm so thankful to have that here up in the burbs! Everyone is so nice and they all do such a wonderful job. They are very accommodating the scheduling and always can fit you in some form or fashion not having to wait months and months like other salons of the same caliber read more

Alisa is the best, we'd follow her to whatever salon she was working at! She always delivers exactly what my family and I want. As far as the new Gigis 2.0.... the chairs in the waiting area are cute/trendy but terribly uncomfortable and covered in hair. Even my daughter made that comment. I also wish they had a list if the Spa services, massage how many minutes and cost, facials and cost, pedicures and cost etc. Apparently there are new amenities like a steam room and hot tub, etc you can use when you use a Spa service, so the price definitely went way up, I am not even planning to use these amenities, just want the massage. So I will probably be canceling that appointment. Also, do not like the fact the need a credit card on file to make appointments on line, they do this in case of a no show. But I've been going here for over 6 years and have never "no showed". The new changes aren't my favorite and we only go here for Alisa, because she's the best! read more

I've been a consistent customer here throughout the past year after a friend recommended it and I have been receiving the best treatment. I would recommend this place to all read more

Awesome salon, great service, fair prices. The only place I will go! Ginger is my go to gal, by there are other very talented stylists

I cannot say enough good things about this salon. I go to Gigi's for pretty much everything...hair cuts, color, mani's/pedi's, facials, eyelash extensions, massage, Brazilian Blow-outs and if I was brave enough I would do waxing (ha!). The level of service I receive is beyond anything I have experienced at other salons. I always leave happy!! If you are looking for a new place to spoil yourself this is the one for you. Trust me. Thank you Gigi's for making me feel like family every time I come in. I am so glad I found you!!!! read more

Love Gigis! My husband my 6 year old son and myself all are clients. Full salon and spa experience, Aveda product heaven and stylists all friends and experienced and love what they do and it shows!! Spa treatments are awesome! read more