two guys show up, one young and one older. The older guy pulls out a price schedule and then they…read morecharge you $249 whether they do anything or not. rip off. I also felt they were insulting.

very responsive and we're on time. very professional and helpful. they were careful not to damage…read moremy new home! thank you Julia Dodd 110 Baurenhof

We were in an RV Park in our Class A and the shower drain was leaking. Every RV Repair place was…read morebooked solid as there was a deep freeze and pipes were bursting. We knew exactly what the problem was and where. Two Plumbing Companies turned us down saying they don't work on RVs. Bosworth asked us to send photos to see access, measurements etc.. They came out and fixed it for us. They went out of their way to get us in at the end of the day. Excellent Service Above and Beyond!! Can't tell you how much we appreciated it as it was three days before Christmas when everyone would be closed! Again, we can't say enough about how grateful we are for their flexibility and willingness to go the extra mile to help us out.

absolutley the worst company to deal with. horrible, horrible, horrible. very amateur, no clue…read morewhat they're doing, uneducated technicians, will bs you into a new system, and botch shit so bad that by the time they tell you it needs replacing, it's because of them! they fucked it up. intentionally. i'm a retired technician, and know way better.

They came the day I asked them and solved the three problems that I had. They charged me $210 for…read moreparts that cost $85 on Amazon. I always remember growing up that parts are cost +10% . They charge $225 per man hour in labor. I did not ask for an estimate in advance, so I accepted that bill and paid it. The plumber was friendly and polite and seemed quite competent. Let's just say that if you are a competent DIYer, go ahead and exercise that skill. But if you really want a plumber to do it, these guys are excellent. At a price. Five star service, a star off for value.

Moved to Kerrville in July and had to separate incidents of major leaks, 1 with sprinkler system…read moreand the main line. Both Fixed same day called in and price was fair. Was also able to get a rebate on Water Bill (Over 800 bill from Sprinkler lead, recieved $500 relief due to the leak). Would highly recommend.

Excellent service and a prompt response to our call. Tony came out and had us back up and flushing…read morein short order. They have changed names, but still have the Aggie truck and phone number. We will use them again.

water leak unknown location between outside water faucet and interior wall of Kitchen sink, called…read moreand said they were in the area and arrived in 20 minutes and started immediately on locating and repairing the leak in three hours and then cleaned everything up and restored what they could and advised me on what I needed to do to prevent mold and mildew results and then I was amazed regarding the final charge for their services. I will definitely keep their name and phone available and gladly provide their data to others.

We live on the campus of Service Dogs Inc. Our a/c went out on Friday. Saturday, I called Larry at…read moreHill Country A/C. He sent out a crew within an hour and had us up and running in about two hours. Fantastic service and very friendly crew! I can't say enough good things about them! Thank you so very much to Hill Country A/C.

Prior to the new ownership and their expansion of service into plumbing and whatever else they are…read moredoing, they were top shelf. Based on my recent experience, they seem to possibly be creating problems for their customers The original Hill Country Refrigeration installed the HVAC systems on my new build home in 2017. I've had them perform annual check-ups on my 4 HVAC units the last few years. Have never had any issues. This year, within a month of their visit, I've had to replace two motor starters, for about $275 each. The service manager told that after an annual inspection, starter failures are common. Maybe so, but two in the same timeframe seem less than coincidental. I'm not buying that explanation. And if I'm running this business, I'd want to know why these things are frequently failing after check-ups. I'd avoid these guys for whatever type of service you're looking for. I don't trust them.

One phone call, one estimate and service date. They were on time, did the job and everything was…read moreperfect. Replaced an old HVAC unit. Also, the office staff was helpful in completing the financing of our new system. We be cool now! Would highly recommended...

Had an ac issue on July 4th. Waited until the 6th and called them at 7am. Answering service took my…read morecall and passed it on to the receptionist who called me back around 8am. She gave me a time and the tech showed up as scheduled. He quickly found the problem, got it solved and gave me some tips on how to avoid future issues so my wife and I didn't cook over a long weekend again. Great service and friendly! Also reasonably priced. I will call back when I need ac service again.

Totally forget about calling them out to my mom's in 2018. They got me again!!!…read more Fraudsters! After fixing unit upstairs, Robert went to the outside unit for the first time as seen on camera. He told me the breaker unit needed to be replaced for an additional $218 dollars as it wouldn't come back on after he flipped it off. Upon leaving he offered me what he said was the breaker he replaced. After he left I was told by a friend that they upsell and remembered an issue I had with them many years prior. So I checked the "new" breaker and it was old, covered in dust, scratched up etc. He didn't replace the breaker and charged me an additional $218 for something he didn't do. Fraud!! Upon calling the owner, she told me the Square D breakers are very expensive so they fix the inside of the breakers and don't replace them. Total lie! The breaker is molded hard plastic so it can't be repaired and only costs $15 for a new breaker. I told her he offered me the breaker he had supposedly replaced and she changed the subject. Later she told me he did change the breaker out. When I asked her to attest to the fact that there was a new breaker unit at my mom's house she said she was unwilling as there are two sides to the story .

My home warranty sent this company when my heat/AC broke down. The unit is on the roof and the…read morerepairman didn't have an extra-long ladder to get up there. He borrowed one from my neighbor to diagnose the problem. The repairman showed up a few days later (it was a holiday weekend) with the part but no ladder. And my neighbor wasn't home. He said he'd come back the next day with a ladder. I waited all day, called the office, and they said he wasn't going to do the job anymore because he didn't have a ladder. First, why couldn't they tell me that after the 1st visit? I sat at home for 3 days waiting for the repair. Second, what kind of company doesn't have a ladder. The new company my home warranty assigned says they have 20 ladders. While the repairman was nice, I'm annoyed I wasted days waiting for the repair only for them to cancel the job. I've had no heat/AC for a week and now have to start over with a new company.

Hill Country, Texas home. Built recently with some challenges for AC. Rooms vary in ceiling…read moreheight and one wall of house faces due west and has lots of windows, to take advantage of views of hills and sunsets. Shortly after move-in, I noticed the humidity was running a bit high. Not awful, but more than I was accustomed to, with other systems. Original AC installer was out numerous times and made things better, but not ideal. I wanted ideal: reasonable electric bills, quiet AC operation, humidity 50% or less, as per CDC and EPA guidelines. Never quite got there. Called K&R and DID get there. K&R's office staff, Naomi, Mary, and Elizabeth were very prompt to get service to me, ASAP. Company owner Regan, technician Greg, and technician Ben came out and, to cut to the second act, found the following: * Air intake valve had a loose wire and was probably bringing in maximum fresh/wet air from the outside, with no monitoring. * One main duct line should have been screwed in to the adjoining structure, but was only taped. The tape had failed, and the air handler was conditioning the attic space. The attic is a spray foam attic, so the air handler is supposed to only partially condition that space--as I understand it--to act as a thermal "blanket" to insulate the living space below. * Original company had placed the air handler speed on the highest setting. The air stream was never staying in contact with the coils long enough to condense and evacuate moisture, unless I was keeping the set point at a chilly 70 degrees. Well, thanks to Regan, Greg, Ben and their work ethic, all of this was resolved. Today and for several days, the indoor humidity has been between 43% and 50%, only climbing a point or two above that, when we have a swampy 85% humidity outside, and then the dehumidifier kicks in to keep things dry and healthy. I am exceeding glad I contacted K&R Heating & Cooling.

They saved me from the Texas heat! In spite of a very busy…read moretime of year for them, I was able to get an immediate appointment. The technician arrived promptly and diagnosed the issue professionally and fixed the problem swiftly. And without up charges! I would highly recommend using this company.