Like you weary shopper I was very leery of the past reviews from this dealership after a shopping radius of 250 miles in my search for the right Jeep Wrangler Rubicon I was exhausted . I think for this dealership if you find the right individual it makes all the difference in the world. I had the pleasure of working with Sergio Pardo. He was phenomenal from start to finish he did not play any of the standard games. He was an effective communicator, endlessly honest, and without a doubt my favorite out of the bunch of sales people I've ran into. Please give this man a raise ! When I asked for particulars he delivered, he was a fair negotiator and I believe I got a fair price on the vehicle and the Dealer was made whole. Which is all we are all hoping for. In this ridiculous market for vehicle I think you owe it to yourself to give this team a shot at the sale. Jason Khoda, personally gave me a call to reach out to discuss particulars and was very responsive to my text messages as Sergio's manager. Happy Hunting read more

Gillman Chrysler Dodge Ram - The trails we all hope for - Car Dealers Near Me - Houston, Texas

I have been trying to have my vehicle's shock absorbers inspected, yet they keep dragging out the process without yielding any results. I had an appointment to bring my car in for an inspection. After two days, you still haven't been able to provide any results. Your service is absolutely terrible. I am not satisfied. 10585 W Sam Houston Pkwy S, Houston, TX 77099 read more

If yelp allowed negative stars, I would give the service department at Gillman Chrysler Jeep Dodge Ram a -5. I have serviced my 2023 RAM 1500 here since I purchased it. After repeated experiences with poor communication and what I felt was misleading information, I have completely lost trust in this service department. The problems started early. I once waited about two weeks for a promised loaner while repeatedly following up, only for the service advisor to eventually tell me he no longer worked there. Later, I had an ongoing touchscreen/radio issue. In May, I was charged approximately $250 for diagnosis even though I had previously reported the same problem and had an extended warranty. I was told my warranty probably would not cover a rental. The radio part was supposed to arrive in about a week but took several weeks. The dealership even texted me that the part had arrived, causing me to drive there, only to be told it had NOT arrived. I later contacted my warranty company myself and discovered my rental was quickly approved. I also learned the dealership had not submitted my diagnostic charge with the warranty claim. But my most recent experience was the final straw. My battery failed, so I jump-started my truck and drove it directly to the dealership. A service advisor listened to the engine and told me it did not sound right, specifically pointing out a "tick-tick" sound. I told him it sounded normal to me, but he insisted it should be much quieter. Trusting his professional judgment, I agreed to an approximately $260 diagnostic inspection. The next day, I was told the battery needed replacement for approximately $470. When I specifically asked about the engine noise, the advisor told me the technician recommended another approximately $260 fuel injection service/test to help rule out the problem. I had still not received an inspection video or report, so I became uncomfortable and went to management. A service department leader finally showed me the technician's inspection video. The technician confirmed the battery was bad, which I do not dispute. But the technician also stated that the vehicle was running well and that he did NOT hear an abnormal engine noise. More importantly, the fuel injection service was recommended because of the truck's mileage as preventative maintenance--not because the technician found an abnormal engine noise. That is a huge difference. I did not bring the truck in complaining about engine noise. The service advisor raised that concern. When I later asked about it, the fuel injection service was presented in a way that led me to believe it was related to diagnosing or ruling out that supposed problem. Had I received the technician's video and accurate information from the beginning, I could have made an informed decision. Instead, I was left believing my engine might have a problem and that another $260 service might be necessary. That made me feel completely misled. Afterward, they offered me 10% off their approximately $470 battery replacement. I declined and drove about five minutes to AutoZone, where I purchased a high-quality battery for approximately $298 with a 5-year warranty. This is not about expecting free service or complaining that dealerships cost more. It is about trust, honesty, communication, and professionalism. Customers rely on service advisors because most customers are not mechanics. Preventative maintenance should be clearly identified as preventative maintenance, and customers should be told what the technician actually found. After these experiences, I have completely lost confidence in this service department. I will not bring my vehicle back, and based on my experience, I cannot recommend them. read more

The GM Dana Laperele is the most disrespectful person I've encountered in any sales/ customer service industry he attempted to humiliate me and belittle me in front of everyone who was in the building (picture below the video is much worse) Thankful for the service manager Dafney & Alvin for helping me and for apologizing for his behavior and how I was treated read more

Gillman Chrysler Dodge Ram - Gm Dana Laperele pointing his finger in my face and trying to degrade me and humiliate me in front of everyone who was in the building - Car Dealers Near Me - Houston, Texas

The service center is terrible , the techs don't know what they are doing or they know exactly that they are just scamming people. I had car issues and kept bringing my car back within 5 months, spent over 4K and the issue was not resolved. Don't go there. The service manager never gave me face. He brushed me off when i asked to talk to him, instead he sent the foreman to lie about everything they did to my car. read more

Beware of Bait-and-Switch Financing My brother and I visited Gillman Chrysler Jeep Dodge Ram to purchase a used 2015 Toyota 4Runner they advertised for $14,999 with a $248/month payment option clearly listed on their website. We were ready to buy at that price and drove across town expecting a straightforward deal. Instead, we ended up waiting over 2 hours while they ran credit checks and asked for 3 months of bank statements--despite us already qualifying. After all that wasted time, their finance manager Nick Coray presented us with a 16% APR offer. That's right--sixteen percent on a used vehicle they advertise at an affordable rate. Total bait-and-switch move. If you value honesty, efficiency, and fair financing, steer clear. This dealership wasted our time, pulled a shady financing trick, and tried to pressure us into an outrageous rate. Plenty of honest dealers in Houston will give you transparent pricing without games. read more

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Am trying to be understanding before making this known over Social Media however how does one get anything done without bringing it before the wider public? Purchased a vehicle from this company, sales person is no longer employed by the company. Went to have the vehicle serviced for the FIRST TIME and the repair shop COULD NOT locate the wheel locks to rotate the tires. TRIED CALLING THE DEALERSHIP, wrong move, hours on the line with no solution. DROVE TO THE DEALERSHIP, spoke with 4 different people in 3 Different Departments, had to leave to go to work. explanations were not helpful. Simple problem should have been solve! I AM NOT TRYING TO GET SOMETHING FOR NOTHING. JUST TRYING TO GET WHEELS LOCK REPLACEMENT OR SOMETHING TO REMOVE THE LOCK SO I CAN ROTATE THE TIRES TO PREVENT AND AVOID VOIDING THE WARRANTY! Goodness Gracious can It be this difficult over something this minor? had any customer come into my place of business, I would have easily empowered my sales associates to resolve the issue on the FIRST CONTAC! not sure this company operates by this simple PRINCIPLE! read more

If I could give a 0 star, I would give that. Horrible service! They don't even care about their customers. For future services, I will definitely go to a different dealership location. read more

Shady dealership...even WITH the Costco relationship. I filled out the form and was given Gilman Jeep as the dealer that would give me the gauranteed Costco low price. Patrick Harris called me on his way home from work, so he had access to nothing. I told him not to worry about it and to give me a call the next morning. Three different quotes and there was always something wrong (that I caught) with each one... The wrong car, the wrong Vin number, and one more excuse of a messed up quote. Also beware that if you purchase a new car from them, you will automatically get charged $3000 for a protection package that you'll never use. I told Patrick that I didn't want it, but Patrick told me it was required. After completing a survey through Costco about the dealership (Costco wanted feedback on the experience and if the dealer had contacted me), I spoke with one of Costco's representatives who said the protection plan was an optional purchase. I reiterated to her that I was told I didn't have the choice. I gave her feedback on the entire process and she was very apologetic. We decided it wasn't worth the hassle (Gillman was the ONLY dealership in the Houston or surrounding areas with a Costco partnership). A day later, Dana P (general manager) sent an email asking us to call with any questions. My husband called and left messages on two different days and guess what...Dana never called him back! I see that Dana responds to some of the reviews, but it is my opinion that he doesn't really care, just wants it to look good. What is sad is that I bought a brand new Acura MDX from Gillman 10 years ago, but clearly they didn't care about loyalty. If you like to play games and deal with the typical used/new car sales people, then this is your dealership. With all the information at your fingertips online, I don't know why they play these games with pricing. Also, Gillman gave me the LOWEST price ($7,000) on my trade by $4000! An offer from CarMax was $12,600! We ended up purchasing our 2024 Wagoneer from another dealership, even further away and we couldn't be more pleased. Definitely do your research and you'll avoid these stupid games and unprofessional behavior. read more

Great people. We ordered a 2011 Dodge Challenger on line and they had one. We were going to buy one near us, but they refused to add something we wanted in it. Gilman had the add on and we told them what we wanted online. We told them we'd take it and they said it would be ready on this date back in 2011 when we were going to buy it. We showed up and the had the Challenger ready for us and we bought it and drove off with our new vehicle. It ran well for 8 years till we traded it in on a different vehicle. Thank you. read more

After a frustrating experience with long delays, poor communication, and discovering 8 new scratches on my car post-service, I initially rated this service department a 1 star. However, I'm updating to 4 stars because management did offer to buff out the scratches free of charge, which I greatly appreciated toward making things right. I first brought in my car to fix the AC - & it does blow cold air again so they did successfully fix my car for what I originally needed. While my trust in them isn't fully restored, I may consider returning for future services if they continue to handle issues responsibly. Thank you Emily for asking management to fix those scratches and thank you management for making things right. read more

There sales person Ryan most definitely does drugs lost my license for 15-20 mins and I told them something didn't seem right with the battery and they didn't replace it now I'm stuck getting a new battery and I haven't had the car a month (Update) Sales person Ryan called me laughing about me having to get a battery like he doesn't care I wouldn't dare go to this place and if you get Ryan cracked out please run he will BS you no idea how they are okay with having him out there . And make sure you make it out with your license because he will lose it . Horrible place read more

This company sold me a used car 3 months ago. I took it back to the dealership a month later and ask them to fix it. Didn't fix the car. Now it's back at the dealership completely broken and basically have been told that it's my problem now. I paid 10000 for the car and gave them a train in. The car I trained in had issues but nothing like this piece of junk that I am paying for now. I am completely screwed. I would tell anyone who even dares todo business with Gillman to avoid them at all cost. I don't have a car for work but still owe 10000 plus interest on a car that is totally worthless I would give them less than a one star rating read more

Took my new dodge ram Laramie in last fall to have the turn signal repaired. It doesn't cancel after making a left hand turn. Left it there a few days short of a week. Service manger said they couldn't duplicate the problem. I asked if he would take a short ride so I could show him he was wrong. He very rudely said he didn't have time. I just received a recall notice on it. I guess I will now get it fixed. I doubt I'll ever buy a dodge again. Most dealers barely have 1 star ratings for service. So service after the sale is nonexistent in this industry. read more

Gillman had an employee emailing me with an offer to buy my vehicle. I took it in and was told that they could not do the deal and the person wasn't even the person that has been emailing me. The dealership looked very unprofessional. What a waste of time. I will never do business with them ever again . read more

This review is for Gillman Jeep. Somehow, they managed to delete my previous review from Google. Be careful if you're considering doing business with them! My experience has been nothing short of a nightmare from start to finish, unfortunately! I just can't still believe it happened.. The issues with my car have persisted since the moment of purchase, and despite four different visits to this dealership--the problem remains unresolved!! Despite meticulously documenting the issues with six different video recordings, they have continuously fallen short of addressing it! But the nightmare doesn't stop here! The day before yesterday's encounter with the service director, Alvin B, was shockingly unprofessional and beyond belief... Upon his request, I went to the dealership to test drive the vehicle with him! However, during the drive, when I inquired if he had viewed any videos regarding the issues that I've sent before, his dismissive and arrogant response was deeply concerning! He said "he didn't watch any of the videos and he doesn't care about them.. Following this, his demeanor took a sharp turn towards rudeness and unprofessionalism! He abruptly expressed his desire for me not to return to the dealership and insisted I pull over in the middle of our test drive, all with a notable display of anger and arrogancy! Yes, you heard it right, he said "DO NOT RETURN TO MY DEALERSHIP EVER AGAIN..... Upon returning to the dealership, I requested to speak with the general manager, which I did! Predictably, he (Alvin) called and reported the incident to the service team, his version of events differed from the reality, nothing but lies! To no surprise, there were no apologies or attempts at resolution from the general manager either! It seems my account of events is simply pitted against the words of their unprofessional and arrogant service manager! I'm uncertain whether there was collaboration between them leading to a unified stance, or if the service manager simply deceived the general manager. However, regardless of the circumstances, I had hoped for a more responsible and professional demeanor from the GM! Because Mr. McCabe (GM) was undoubtedly aware of his service manager's directive for me to "NOT RETURN TO THE DEALERSHIP," and I had hoped for at least a simple APOLOGY from someone in his position! It's disappointing to see such a lack of accountability and professionalism at this level of management.. In summary, the treatment I've received throughout this ordeal has been not only wholly unacceptable but also deeply infuriating! It's beyond disappointing--it's downright outrageous! Don't expect an ounce of respect or even the most basic semblance of professionalism! Consider yourself warned--exercise the utmost vigilance! And YESTERDAY, I took my car to another dealership and showed them just one of the videos, and to my relief, the technician explained everything right away with great professionalism and assured me that the issue was common! He also mentioned that if they had the necessary parts, the repair would be straightforward... True to his word, they promptly fixed the problem, and I was able to pick up my car the same day! BEST OF ALL, I DIDN'T HAVE TO ENDURE ANY UNPROFESSIONAL BEHAVIOR, RUDE SERVICE MANAGERS, OR ARROGANT GENERAL MANAGERS THIS TIME AROUND! read more

I had a fantastic experience buying a new car from Gillman today. Roberto was helpful, answered questions via text immediately and was very quick and efficient at getting things done. He went above and beyond to make sure the transaction went smoothly and that I was getting the exact car I wanted. I had difficulty deciding what car I wanted (totally my fault!) and even after the sale was finalized, they continued to go out of their way to make sure I was completely happy with my purchase. They have absolutely earned a repeat customer. read more

I was looking for a new car because it was time to upgrade and plan for the future. Looking for cars was time consuming, but worked out in the end when I found Gillman. They provided me with excellent service and customer care. Patrick assisted me throughout the process and was very patient with me as well. I had a lot of questions and was pretty indecisive. He wasn't pushy and trying to sell me the most expensive car, more asked me what I needed. I ended up picking the Jeep Grand Cherokee, and traded in my current Jeep with a good deal too. Overall the experience was phenomenal for a car dealership. I was skeptical at first but Patrick was no joke. He is very knowledgeable about the cars, cares for his clients, and will answer every question you have. He is an excellent employee at Gillman and I highly recommend him on your next visit. read more

Gillman Chrysler Dodge Ram - Car Dealers Near Me - Houston, Texas

Beware of this dealer and its unethical practices. From the moment The finance guy asked me to sign a form stating that he had explained all the documentation from the purchase before going over the car purchase agreement , I didn't feel comfortable and should have run out of his office. But I didn't and I got scammed. It was clear the finance guy was upset because I declined to purchase the mopar coverage offered by the dealer. Since the beginning I politely declined the offer, but he kept in pushing the sale and making up "deals" and discounts, very dishonest. (At one point his offers were ridiculous and insulting [like offering a discount for being a Cosco member or live in a certain neighborhood]) Also, In the original contract, the Finance Dept was very careless because later on while checking my bank account I realized I ended up with a different bank. They never told me . I also found out because the first bank (original loaner) informed me my application was missing vital information. (Anyways I already explained this to corporate [offered apology, but still got screwed up]) I didn't feel comfortable how they managed my personal info (to the point I am keeping a close look at my accounts). Very disappointed with the Jeep experience! Frank cooked the numbers so well to his advantage that I ended up paying over 1.5k for a "nitro package" Somehow it is embarrassing to write how I was taken advantage of, but I'm doing it to warn other Jeep enthusiasts. Anyways, just heads up and don't trust them . You won't be seen as a client, but as someone they can take advantage of. Furthermore, I have the feeling they deliberately did not give me a pristine vehicle. The pictures will highlight the irregularities not acceptable for a $45k+ Jeep. Worst car buying experience ever! BEWARE! They even had to nerve to offer me a tank of gasoline in exchange for a perfect review in the corporate survey. Even with the current gas prices I felt it wasn't ethical to give them a nice review. I just told the guy who called I would be objective. The Jeep is a Wrangler 2022. read more

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Purchased a 2022 Wagoneer from Patrick Wilson in Dec 2022. Wasn't quite sure how much knowledge he would have and if my questions would all be answered with the Wagoneer being new to the product line, but he exceeded our expectations. Super knowledgeable about the features among the different Wagoneer models. We used our own bank for financing so I can't rate that service. The finance/closing guy was super busy due to the holidays and short staffed on NYE, but it went much quicker than previous car buying experiences. Trade in was close to blue book. We are happy with our purchase and grateful that Patrick was eager to help us out in finding the right vehicle. It's not often that a sales person stays at a dealer, I noticed Patrick had all sorts of awards on his desk representing his years of experience at Gilliam. When we are ready for the next upgrade, I know he will be there. read more

Gillman Chrysler Dodge Ram - 2022 Wagoneer sold by Patrick Wilson - Car Dealers Near Me - Houston, Texas

Ask for Matt! Their pre-owned promise (lifetime warranty on use cars under 80k miles) is a terrific deal. read more

Always come here to get my vehicle serviced. Never have any issues. I just hate the long wait times. read more

Gillman Chrysler Dodge Ram - Car Dealers Near Me - Houston, Texas

I would give zero stars if I could to this scam operation. The secretary told us the Dodge Charger Scat SRT was in stock keep in mind we asked REPEATEDLY if the car was at the dealership and she said yes. She referred us to PEDRO (who called me "babe" and made me uncomfortable AF) who then told us the only car they had was the Hell Cat which is twice the price we were looking to pay. We spent $40 each way in an Uber just to get here. It's clear that these dealerships are so desperate that they'll lie just to get a customer to come in. Scamming and I'm not even a customer yet. Gross. AVOID THIS PLACE - ESPECIALLY PEDRO. read more

Due to further investigation on my Jeep Wrangler, A Supervisor reached out to me about all my problems far as the dash lights and really addressed all my concerns and stress. Salesman Sergio I tip my hat off to because he answered every call I made to his personal phone. I am very happy and appreciative that a supervisor called and Brandon in the service department called as well. read more

Gillman Chrysler Dodge Ram - Jeep being reviewed the second time because no one noticed the lights that were on after the radiator was fixed ‍ - Car Dealers Near Me - Houston, Texas

I seem to have trouble getting through to check status of service. No one seems to answer their extension and their voicemail is full and won't accept more. Should I feel satisfied with paying dealer prices with this lack of customer awareness???? Where is team Gillman as you see in advertising?? Terrible customer service and worse communication. Reading reviews I'm not the first with this option. If you buy a car here be ready for the Gillman treatment. read more

update to "scratch" issue. I had the work checked by another shop, without telling the other shop what Gillman had worked on. ALL repairs by Gillman were NOT COMPLETED CORRECTLY. Still waiting for mgmt to respond... read more

UPDATE: 04/21/2023 I was told by salesman that Greg from Corporate was going to call me in the next 30 minutes. That was almost 3 hours ago and no call. Thank You again Gillman for wasting our days and adding stress to our lives, you DO NOT CARE! I will contact the Texas Licensing Board and see if you learn to care and I am sure Chrysler will also be interested in the lies and deceit BEWARE! I have purchased no less than 6 vehicles from this Dealership, plus family members, but each time have had to contact Stacey Gillman Wimbish Office. Seems Gillman just cannot get honest, caring leadership at the store. 04/20/2023, here we go again, tried to contact GM but he seems to be too busy, won't take or return calls. So "GUS", used car manager, calls me and says he will pull strings, whatever it takes. Gus lied and is very dishonest. The "Value My Car" tab by Kelly Blue Book, or Buy My Car, Gus won't honor it saying that is only a suggestion to get you to drive over 2 hours to their dealership. My 2022 Dodge Durango valued by KBB $42,000, Gus says Oh No, your car with leather and loaded only worth $36,000 trade in. IT is new, 5600 miles, so according to Gus I guess they screwed me a few months ago. I was trying to trade for their 2022 Ram Quad Cab, which was on line for $38,000, $39,000, $40,000, and then $41,000. Gus says that is fair, my car and $41,700 for their truck. Then Gus floors me with, it has 5000 miles on it, been loaned out to customers, has minor damage. Arguing back and forth with a salesman Gus now puts on it, I offer $2500 and my car. Gus refuses to respond or call me. Then yesterday I could not help but notice, Gus dropped the truck price to $37,000, $1,000 difference between my trade and their truck, according to Gus, but Gus won't talk to me, says Corporate will call me today. So if he took my $2500 offer they would have made $1500 more. Now that he has lowered the price, he won't talk to me. So I decided to value their truck on their own Buy My Car tab, it came back $34,000. Almost $3,000 under my cars value Gus says, not the $42,000 KBB says. DO YOU SEE THE FRAUD HERE??? Gus is not only terrible with customer service, he is also a liar, and con man. Now I am waiting on Corporate to call me, salesman says he has been told not to talk to me anymore, Greg with Corporate who is with the Gillman Family in San Antonio will contact me today Friday 04/21/2023, we shall see since their Managers don't have time for customers. I think Stacey Gillman should hire me to shop the dealerships, (SECRET SHOPPER) and return to honest, helpful, dealerships. Like her Father had... but I bet good ole boy Gus, Manager, says the truck is sold now. My Wife is very ill, I am elderly, so I guess we could say Gus like preying on the elderly and sick folks. Our plates were full, now thanks to Gus and the GM. they are running over. Why do the RICH have to be so hateful and take advantage of the poor? read more

Bad bad experience with them today (July 13th, 2024). Story: they listed online with 2018 Pacifica at price $14,783 with 90k miles. The salesman communicated with me since 1 week ago, and set the appointment today at 2pm. We confirmed it yesterday, and again this morning. As soon as I arrived there at 2pm, the salesman told me that car was sold out 1.5 hours ago. I said I drove there all the way from Huntsville and he could have called me and saved me this long trip. Then they immediately offered me other cars. I asked them to prove that they have sold that car, otherwise it was just a false advertise. No, they could not show me anything, but just a buyer picture who knows from anywhere or anytime. I asked about their paperwork or any record, they said they couldn't. Then they sent me away to next door Honda, saying they had a similar car (with higher miles and higher price), ok, I would take the chance. BUT, NO, they said they could not find that car, could not find the key, could not get hold of the technician who is off today. After a long time, they brought me back to Chrysler and offered me another car again. Well, what is going on there? A game? Fool around people? Be carful of doing business with them. read more

I purchased a 63k vehicle 3 weeks ago brand new and it's having issues. Service Manager is unavailable. Can't get in for service. No other Jeep dealer will service my vehicle. Beyond frustrated. read more

Gillman Chrysler Dodge Ram - No longer smiling - Car Dealers Near Me - Houston, Texas

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Great experience with Edgar Caamano. I can me in looking for a Jeep and he was pretty knowledgeable about the vehicles. hit him up if you are looking for a new or pre-owe car. Here is his info 832-380-9221 Edgar read more

I would not recommend Gillman. Their lack of integrity starts at the top with the culture created by Stacey Gillman Wimbish. We bought a 1-year-old car from them that was missing two pieces of equipment totally roughly $600. They knew the equipment was missing. We asked why they did not disclose. They said they are not required to, so they didn't. Everything they did was intended to hide any defect they could. Avoid the Gillman group! read more

This dealership will do whatever it takes to get your money but the customer care after the contract signing and the money exchange is horrible. read more

My daughter and I were looking for a new jeep Gladiator and were greeted by Daniel Pina! He was very nice,personable,knowledgeable and never pushy! He gave us the opportunity to look and think of our possibilities to lease the car. He did his utmost best to help us out with finding a suitable price! Thank you Mr .Daniel Pina...You made it an easy process to obtain a new car! IrK read more

Scheduled an appointment for a diagnosis at 1000 in the morning. Waited 7 hours and still heard nothing. We called several times within 2 hours and were promised they'd call back. After several attempts to find out what was wrong, they never got around to it. The service member was unapologetic and did not care we took our business elsewhere. I will NEVER recommend or be back. read more

This dealership has the worst customer service. They never call you back when it comes to any financial issues. I canted my Extended Service Warranty with them back on 4/1/23. Here we are in June. I contacted the company for the Extended Warranty, they stated that they check was sent back to the 4/19/23. This Company loves to hold on to your money that is owe to you. They did this my husband when they bought his Hellcat from him. We had to ph go up there to get his check. It looks like I'm going to have to go this again. I don't recommend this dealership to anyone I know. HORRIBLE SERVICE. read more

We bought a 3500 Dodge Ram back in December 2023. The interest rate was high so after 6 months we got it refinance at our Credit Union. On getting it refinance, I asked Chrysler to just deduct the extra warranties and gap insurance as I would be buying it at the credit union. They told me that they could not do that and we had to have the Credit Union pay the full price that we owed them and then have Gillman reimburse us. Back on July 2, I took over the letter to the dealership and they saw that we had paid off the truck. The letter said Ram 3500 has been paid and that the dealership should reimburse us our monies. This was about $5,700 dollars worth of gap, extended warranty, tire and wheel warranty and some unidenfied warranty as well. In going to them the finance guy told me that it would take 30 days to get reimbused. Well, we got the gap after 30 days, then I had to call about the extended warranty and other warranties. They said something about they had to wait for the warranty company to reimburse them and then we would get reimbursed. Well after 60 more days, me constantly calling them, as they thought or felt that I would forget, I guess, they sent the warranty check to Chrysler saying that was the procedure. Why do you need to send my money to Chrysler when you have the letter saying I had paid Chrysler off? Chrylser took 35 days to send us the extended warranty check. We are still waiting on the tire and wheel money, and we are told that they have to send that to Chrysler as well. What I am saying is that never again will I finance anything with Gillman or Chrysler. They are both crooks. You can pay them right away but to get your money reimbursed to you, takes forever. This is unacceptable. Also, when you call or send email to Dana Leperle, VP of Finance, who is always trying to get your business, he want even respond to your emails or phone calls. What type of business does that? I'm just saying. read more

On Saturday I went to see a used car that was advertised online at Gillman Chrysler Dodge Ram. It turns out it had been put online before it had gone through the pre-sale inspection and cleanup. I still liked the car and said I was interested in buying it once they completed the inspection and cleanup. There was also some broken items that needed to be addressed (broken headlight, missing cover to door handle and one tire with very little tread left). The salesman brought out the sales manager and the sales manager asked if I was really interested in buying that car and I said I was. He said that he would put the car at the front of the line to get processed and that it should be ready to pick up Tuesday evening. He said they would call me when it was ready. We shook hands. I gave my contact information to the salesman. I did not hear from the dealership on Tuesday, so i figured it was taking a little longer than expected. I did not hear anything by 5 pm on Wednesday so I called the salesman and left a message on his cell phone. He texted back to say that he had been off work the last two days but that he would contact his boss and let me know. I did not hear from the salesperson today (Thursday) so I texted him for an update at 4 pm. He replied that they just told him the car was sold yesterday. The main reason I was shopping for a used car at a dealership and not some no-name car lot is I thought there would be a higher standard of conduct. Obviously I was wrong. I thought when the sales manager shook hands and said they would call I could trust him. I do not recommend dealing with these guys because their word does not mean anything. read more

Corrupt Pre-Owned Sales - False information and Fraud! After a long day of looking at trucks with my son (a firefighter), we saw a truck here that was tagged with a really good price. The sun was setting and we were happy to find this "deal" at the end of a tiring day that he would be able to afford on his budget. (HFD pay sucks.) This was his first dealings to purchase a vehicle "on his own". The salesman provided us a clean Carfax report stating the vehicle was accident-free. We asked about the price and were told something like: that the truck was traded in by the GM's friend because she wanted something else. We spent the next 2 hours closing the deal/paperwork. After driving it a bit, my son noticed it was pulling to the right. After trips to this dealership and one closer to his home, twice for rotate & balance the tires, twice for alignments - it still would not drive straight. When someone at the nearby dealership saw the vehicle, he immediately told my son, "This vehicle has been in an accident." He said that the paint color was not a mfr. original. We were furious. My son was scrambling between his TWO JOBS to try to get this truck fixed - to drive straight. Little did we know it was falsely proclaimed to us as accident free. We figure the dealership must've repaired it in-house ("GM's friend" probaby traded it for a loss) and flipped it for a nice profit. Unbelievable, how blatantly corrupt this dealership is. IT GETS WORSE. My son, having lost his patience, wants to take it back. Unable to accompany him on a weekday, I tell my son to give him a piece of their mind and for them to "make it right" - give him his money back or fix the vehicle properly. At the end of the day, what do I find out happened? They persuaded him to trade the truck in for $2000 LESS than what they sold it to him for, AND "wooed" him into purchasing his dream truck - almost new and fully loaded - for around $16K more - AND tacked on extra Warranty and stuff, bringing his monthly payments to an unaffordable, whopping $680/month!! Now guess what - this shiny new truck is giving trouble throwing into "safety mode" and disengaging the transmission. The mfr. has not issued a recall, and the dealership "can't find" or "can't diagnose or repair" the problem, despite being able to read a laundry list of error codes over several months, and despite paying for that extra Warranty. They kept the vehicle 2 weeks, gave it back, and within 2 days, the "check" light pops back on. read more

I bought one tire for my son's truck. When I went to pick it up they had put on ( and charged me for) 4 tires. They said all they could do was put the old ones back on and showed me a large pile of tires. They said the old ones had no tread. They tires were less than one year old and had driven less than 20000 miles. read more

Sales: Leaning more towards Meh. I've experienced better. I first came with an Ex to get his Jeep I don't know maybe 2014. His sales man was new and just upbeat. Loved him. Then I came to get my jeep late 2015, service was fantastic, from the sales guy to the finance office. They all worked super hard to give me exactly what I wanted. Service and Parts: Fast forward to this year 2019, my car is under warranty. First issue, So I got a crack in my windshield. I called around, a local shop ask me "What kind of window do you have?" A normal one, there's nothing special to it. I took it in to get replaced, and they say this is a special window, there's wires hooked up to it. It should defrost or wipers should come on when it rains on it own. Well I've had this thing for years and never knew that! I take it to the dealership, they confirm it wasn't working, and I never got the call back to take my car in. Service and parts had to order the part. Months later I still have a crack windshield. I am just going to replace with a plain windshield somewhere else. That would have been just fine if they didn't fix my Jeep, although I am sure I paid more for a feature I never got. They broke my hood. I traveled out of the country recently and was pulled over for a complete check. As I watched, they couldn't figure out how to open my hood, they said the lever was broken. The officer asked who last opened your hood? "The dealership." I told them there is nothing else wrong with my car except the window. Please don't mess with anything else. read more