Front desk employee turn over is too high. Each time, front desk employees are worse. If I didn't…read morelike the dental hygienist who works there, I would choose another dental office.

This place will misdiagnose you and make you believe you need expensive treatments. If this…read morehappens, please get a 2nd opinion before you let them do anything to you. Oh and they will withhold your medical records if you owe a balance which violates your right to access medical records. Also, every time this place gets a bad review, all of the sudden all these "good reviews" are posted. One more thing, Karen and Yolanda, please work on learning some good work ethics.

Super great and professional service. Everyone was courteous, knowledgeable and friendly. Make sure…read moreyou schedule a ZO Glow Facial, my skin feels amazing!

I was a patient once in 2018. I went for a teeth cleaning only covered by my BCBS FEDERAL HEALTH…read moreINSURANCE. The Dr. Was rude and unprofessional and would not clean my teeth because he wanted to do several other procedures that were not covered by my insurance. I told him no I only wanted a cleaning and ge refused. I left with nothing done. I will not pay this bill as no services were rendered at time of visit. I was contacted through email and text on November 6, 2025 and told I had a bill for $110.

This was our second appointment. We were reluctant to come back since they were so rough the first…read moretime. Had an appointment and they told us to sit down. After 25 minutes of waiting, they called us up to the desk only to tell us that we had to fill out paperwork. When we asked how much longer after the paperwork was filled out, they said they didn't know. When I asked to speak to the manager, she was unaware that we were told to sit down. When I asked to speak to the man who told us to sit down, the manager would not let us speak to him to verify what he told us. We came back, she was clueless when she was trying to make us fill out more paperwork. It was like the Three Stooges telling us different stories at the same time and nobody could answer my questions. Just a complete hot mess!

Prior to finding Dr. Castro, I hadn't successfully been to a dentist in 10 years. Not only do I…read morehave PTSD, but due to several horrific experiences including a botched oral surgery that required general anesthesia, I had been TERRIFIED of going to the dentist. I even tried a children's dentist here in El Paso at Kool Smiles just for him to accuse me of being a drug addict. He then yelled at me and literally stormed out the room (slamming the door behind him which scared me even more) all because I was shaking and flinching when he touched me. These are things I cannot control. I would often get emotional as well because of how scared I was. I truly thought there was no hope for me. One day in 2018, I realized I had the worst of the worst when it comes to tooth infections. I was in unbearable agony. I googled "sedation dentistry El Paso" and thankfully, Dr. Castro was one of the first names to pop up. I called several places that day and not only was Dr. Castro's staff IMMEDIATELY concerned about me, they told me to come in that very day so the doctor could take a look at me. I asked them a million questions and they assured me Dr. Castro was the best and he knows how to handle a case like mine. First arriving at his office I was comforted by his staff and the quiet back room they put me in. I had anxiety just sitting in the dentist chair so the girl gave me the remote to my personal TV to try and relax. Each chair has its own TV in the room. After I was made very comfortable, Dr. Castro came in shortly after and began a very intimate and caring interview about my PTSD. I was really shocked by this. Never have I had a dentist just sit down to talk to me to assess what my needs and issues are before even attempting to look into my mouth. For medical purposes, he asked about my trauma and wanted to know about every single bad dental experience I've had in my life. Once I had told him everything, he asked if it was okay if he could look at my tooth. Even though I felt very safe and confident with him, I had all my natural reactions such as flinching when he came near my face. Nothing fazed him. He proceeded at my comfort and stayed calm the entire time. When he was finished he told me, "you're really not the worst case I've seen. You have absolutely NOTHING to worry about! YOU DID GREAT!!!" The relief that washed over me in that moment was life changing. I hurried to my car when it was over because I couldn't help but breakdown into tears because it was as if I was finally letting go of 25 years of abuse and malpractice by the dental industry. I ended up needing a root canal and crown for that really bad tooth. Dr. Castro gave me antibiotics to help the infection and then Dr. Stuart (who is a few doors down) did the root canal (which is his specialty) and Dr. Castro did my crown. It was very expensive but to this day, the tooth is beautiful. Any issues I had with it were immediately corrected and I now have a healthy tooth with zero issues. Unfortunately, the extensive work Dr. Castro needs to finish in my mouth isn't possible because I used every last penny of my savings to fix the most immediate issues. But I'm telling you, it was worth every single cent. And every place he has referred me to get the other work done that he himself doesn't do have been phenomenal as well. Dr. Castro REALLY knows his stuff, and best of all, he's an extremely caring person. Every time I've been in his care, he has ALWAYS called me from his personal phone to check on me the very next morning. I've never experienced that even from a doctor before in my life. I also have the emergency number saved and I know I can call it whenever I have an urgent matter now that I'm an established patient (which I've had to do). I feel like I can trust dentistry again because of Dr. Castro. I'm trying to save up the money to bring in my brain damaged and paralyzed mother in to see him because he is the only person I will trust with her dental care. If anyone can help my mom who doesn't have control over her mouth, it's him. The miracles he worked on me is proof of that. Whenever that does happen, I'll be sure to report back on how that goes because I NEVER see anything about dentists who can handle stroke/brain damaged patients. This is something I feel needs to change because they are a people in need. But I have every faith that Dr. Castro will be the dentist I'll be able to write reviews all over the Internet about after he sees my mom. That way I can hopefully help another patient like my mom find Dr. Castro in the future, as I hope I'm helping whoever is reading this find him. Lastly, I want to make sure to mention that I have NEVER had so much of a hint of rudeness or disrespect from ANY of the staff or Dr. Castro himself. They have gone above and beyond for me EVERY SINGLE TIME. You won't find a better dentist in El Paso, possibly in the whole country.

BE VERY CAREFUL. They try to upsell everything. They take advantage of the elderly and screwed my…read moremom out of nearly $2000. 2nd opinions for both me and my mom resulted I. Much less work needing to be done. I would not go to him if he were the last dentist on the planet. I need them to get me off their email list. Maybe they monitor Yelp.

This place appears to be driven by a group of doctors that are really cash driven. Teeth whitening…read morefor $500 plus $100 pre-required exam that is rich. The technician was friendly and dedicated but the cleaning results were less than satisfactory. So would not recommend. I was left with the impression that this place is just driven by financial greed. A mandatory $100 examination before whitening is not common. Many dentists include the oral exam as part of a regular checkup or simply waive it. Requiring a separate $100 exam for a healthy patient seeking only whitening makes the total $600, which is above what many patients in El Paso pay.

I went to this office. I went because I am allergic to plastic and needed something like implants…read more The dentist said he could get me implants. I was thrilled. 3 implants were put in. One day the assistant came in with a denture and said this was mine. I said I came herere because I am allergic to it. On two occasions the assistant said I will remind the dentist of this. Two visits later they came in with the denture and said my work is complete except for a little trimming of my denture. I paid over 15 000 for this work. My husband went.there had a tooth pulled and decided to not go back because of my experience. Now the dentist charged him appr. 10,000 for implants. He never.had the work done. Our insurance was billed and paid. Also a finance company is billing us for the difference. The issue is the work wasn't even done. This is fraud. Do not use this office.