I have tried this place at Yorktown Mall in Lombard several times. My order is always incorrect and when I ask for clarification I get vague answers. The last three times I was there I asked for a receipt and was told she threw it out and would not dig through the garbage for it. We ordered a 20oz. turtle latte and a 20oz. matcha over ice and our total was $19 and some change. The Matcha was a very milky latte (iced) and when I asked about it, I was told that it was a creme Brule matcha latte and that she didn't charge me the extra $2 for ice. Seriously? I asked for and matcha over ice (like the sign outside) and she said that is what I had. It wasn't, and in fact, the sign out front showed the drink she made AND the matcha over ice. She was so ornery that I was afraid to pursue it further. read more

Gloria Jean's is great for those who aren't necessarily looking for the strongest cup of coffee and are instead looking for fun flavors and combinations. It's a bit on the pricier end for drinks, though it's consistently quite good no matter what you order, particularly the ice cream chillers. In addition to the delicious drinks, they also have an unusually large selection of different mugs and collectibles on the shelves to purchase. There's lots of fun options here, particularly if you're looking for Disney items. In the pastry case you can also find an assortment of muffins, breads, pastries, and cakes to go along with your coffee. For those who aren't looking for the standard hot coffee, lattes, or chillers you can also find nitro cold brew and tea options. No matter what you order, these are served in a friendly and efficient manner. Though there isn't really space to enjoy your beverage within the store, this is right next to the food court where there's plenty of seating available. read more

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My husband and I took a friend to Gloria Jean's Coffees at Yorktown Center. We've been here before and wanted to show our friend why we thought it was special. I had the hot chocolate and my husband had the Ungrinched Cookie Ice Cream Chiller. The drinks were rich and sweet. It hit the spot. Our friend had the Sleighride Latte. He enjoyed it. I highly recommend Gloria Jean's Coffees! read more

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The white chocolate caramel cookie chiller is my favorite here. $7 is steep for a small (small is a decent size). Pricing overall seems more expensive then Starbucks. It basically tastes like a dessert. I don't have a Gloria's close to me so I enjoy it as a once in awhile treat! Staff was friendly! read more

Gloria Jean's Coffees - a view of the counter - Coffee & Tea Near Me - Lombard, Illinois

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When I lived in Chicago I used to love getting Gloria jeans. It's in most malls. I got their white chocolate caramel. I think the drink was blended but it wasn't like frozen. read more

Gloria Jean's Coffees - Coffee & Tea Near Me - Lombard, Illinois

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This Gloria Jean's location and the Fox Valley location raise their prices significantly higher than other franchise locations. $9.75 for an iced coffee is a bit steep when the Dunkin in the same mall charges half the price or the North Riverside Gloria Jean's charges under $5 for the exact same size and drink. I let the manager know once before, he didn't care. He actually joked that it should be higher. read more

Again last time I was here had big problem because waiting time is crazy. Same person The girl working here just scratching her phone. Please higher people who willing to work. It's located in the mall so hard to walk there. If you come here to pick up just cancel it because you walk 15 min instead and pick order never ready always 10-20 min late. So are you going to come here to waste your time and meet lazy employee. Owner don't care about costumers read more

Gloria Jean's Coffees - Coffee & Tea Near Me - Lombard, Illinois

The latte was excellent so fresh you can taste the beans. The service was great and very fast. Lastly the atmosphere was a chill coffee shop with several varieties of snacks. If your in Yorktown Mall & need a coffee boost definitely give them a try. read more

Gloria Jean's Coffees - Chocolate Caramel Turtle Chiller - Coffee & Tea Near Me - Lombard, Illinois

I was at the mall and decided to stop in at Gloria Jeans. I ordered a blended coffee drink...english toffee. It was good, but I wished I had ordered an iced drink instead. They were fairly busy and it seemed like one of the two employees was being trained. read more

Gloria Jean's Coffees - shelves of coffee cups and mugs - Coffee & Tea Near Me - Lombard, Illinois

Pretty expensive but very tasty. We ordered two lattes; one caramel and one pistachio. Both lattes were great and they were prepped fast. My biggest problem was the price... almost $18 for two drinks read more

Gloria Jean's Coffees - Caramel Latte - Coffee & Tea Near Me - Lombard, Illinois

Poor quality across the board. Very young employees only capable of fast, robotic answers and zero personable skills. Latte was barely hot and was told they use powdered flavoring? Ew So sorry I was desperate. Never again. read more

Cold brew was delicious. Very smooth and flavorful. However $5 for a small was kind of steep. If you need a pick me up while shopping the mall, I would recommend. read more

this is the first time i came here, and the chai latte tasted like water with cinnamon, matcha had a lot of foam and the flavor was a bit too strong. why are the drinks so hot even after five minutes of stirring it. they are so expensive for what? below average coffee. read more

Gloria Jean's Coffees - matcha latte - Coffee & Tea Near Me - Lombard, Illinois

Offered only around the holidays.... THE SLEIGH RIDE frozen drink is the best thing ever!! read more

I really like the atmosphere, good coffee, and nice interior. This is a good place to relax after shopping with friends. The drinks and foods were all tasty. My favorite server is definitely Gabby! I will be back read more

Wayyy over priced for what you get.... $20 for two coffees no thanks not again. Line too long and service was subpar. Wouldn't recommend way more expensive than Starbucks. Other great options than this coffee shop. read more

Gabby and Jazmine were an absolute pleasure to talk to. They made a fantastic recommendation (cookies and creme with coffee). With everything that is going on in the pandemic, it was wonderful to encounter not one but two wonderful people who's smile I didn't see, but knew were there because of the wonderful service and conversation. I felt like I was talking to two friends I had not seen in a long time, not just someone behind a register. MAKE SURE TO TIP THEM WELL!! They deserve it. read more

The girl who work there have to find a new job...seem like she fights with her boyfriend before go to work ..a lot of ice and too much milk in my green tea latte ..never go back again!!! read more

Been going here for years but today was a disappointment. I ordered an iced pumpkin latte and the hubby ordered an iced mocha. I got a hot pumpkin latte and he got an iced white mocha. I told the girls that airport ordered it iced. She took it back and filled a cup with ice and poured my hot latte over the ice and gave it back. The girls ended up making a new drunk for my husband after they stood and discussed it for a while. When he got his iced mocha it really didn't have much flavor to it. When I finally tasted mine it tasted like water since she just poured the hot coffee over a glass full of ice that melted immediately. I told them it had no flavor of pumpkin or espresso. They didn't believe me and told me that they made it with the exact measurements. Never offered to make me a new drink. I am so disappointed that I will never go back there! Horrible lattes for sure! read more

This Gloria jean's is amazing. Great quality coffee, good service and good product overall. I ordered a vanilla chiller with a splash of butter rum. Trust me the combination works! I also got whipped cream and a caramel drizzle. Rather reminds me of my childhood. Gloria jean's you didn't just gain a customer you also gained a friend for life keep up the amazing work! read more

I had my first drink from there yesterday and I have to say it was really good and the workers there were really nice and friendly (especially Madison) and I will definitely be coming back soon :) read more

Gloria Jean's Coffees - Red Velvet Premium Chiller - Coffee & Tea Near Me - Lombard, Illinois

These are high school kids making you coffee so don't expect it to be any good....this is all they had inside the mall, too bad there wasn't a starbucks. They are priced the same as Starbucks but quality and service is way down, beginning with the unfriendly girl cashier....maybe just at this location on a Sunday afternoon, and the kid that prepared our drink, took 15minutes to make 3 drinks. I tried the coconut caramel macadamia chiller and it tasted like a very watered down iced coffee....be warned, don't get it, save your $6. My daughter got a mango chiller (ice and mango syrup mixed together)....sour. My other daughter got iced chai tea latte, no good either accdg to her. I must say though that the souvenir/gift items they sell there were real nice, thus the one star. read more

I am so bummed that the Oak Brook Gloria Jean's closed. It was go-to place whenever I had to go to the Apple Store. Oh well- I'm glad there is this one at the Yorktown mall. I have become addicted to their frozen strawberry fruit breeze drinks (for the life of me I can't remember if that's their real name)- kind of like a smoothie but non-dairy and with no yogurt (though you can get it with yogurt, I just found out). So delicious! I also really love that they have individual K-cups that you can buy so you can try one before you buy a whole box. It's the only place I've seen that has that option. They have great flavors of coffee and tea- it's fun to try them all. They have a coffee club that you can earn coupons for free coffee too, and you can do it on K-cups too. Everyone working here has always been kind and friendly. They also have cool gift items in the store too. read more

Gabby at this Gloria Jean is so nice and welcoming! She greets you with a smile and always make my coffee perfect! Thank you Gabby for always making my coffee run amazing! read more

Gloria Jeans rules. The coffee is by far my most favorite. I'm so so so sad that they are very hard to come by. So if this location closes I will be furious. The flavors are great -- you have your classic coffee house blends but then you have crazy seasonal flavors! Ever had pistachio coffee? This place had it in March! Right now they have pumpkin (which isn't all that impressive) but in the summer they offered trail mix flavored coffee! There is never a boring trip there. Always something new to taste. Because they bring in new flavors even their regulars like myself can try something new. The staff has always been on top of their game. The wait is never long. They genuinely chat back with you (as opposed to other baristas). They are wonderful. They also have loyalty cards. Make sure to get one when you're there. You can get a free coffee of your choice after purchasing a certain amount! read more

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If you're not quite a Fan of the gooey, icky, syrupy, chocolaty sweetsie drinks that easily pack 666 calories into every refresher, the black iced tea is delightful, full-bodied and fresh. A large iced tea, which is huge, and appears larger than a coffee shop favorite Trenta, is under 3 bucks. A better bargain than the stones throw competition, which has longer lines, the same product, for a much higher price. Such a deal! GJ's black and green unsweetened iced tea is wonderful! Never watered down, never the least bit bitter - they're the real deal when wanting a simple and refreshing iced tea. One can't go wrong if at Yorktown! read more

The girls working this weekend had been very rude, the place could've been cleaner, and the drink was way overpriced for same quality at Starbucks but nicer baristas at Starbucks not worth it 1/10 read more

I have been a regular at this location for the last 10 years and can't go a working day without a cup of their coffee. I have tried practically everything on the menu and have been adventurous enough to have the staff make me a special random drink of their choice from time to time and have never been disappointed once! Excellent service which is important as these guys are usually the first people whom I interact with in the morning....starts of my day with a smile! I highly recommend: .....hot white chocolate vanilla caramel latte - ask for half the sweeteners & no whip if cutting back on calories without sacrificing the yumminess! .....blueberry sunrise flavored coffee .....for days when u need something cold but without caffeine ask for a white chocolate almond cookie chiller .....cranberry muffins are delicious read more

Gloria Jean's Coffees - Afternoon dose of caffeine flavor of the day: vanilla almond - Coffee & Tea Near Me - Lombard, Illinois

I found this gem while walking around Yorktown Shopping Center. I'm a regular at Starbucks and I am a creature of habit. I'm very brand loyal to Starbucks' White Chocolate Mocha. I decided to try Gloria Jean's White Hot Chocolate. I find that White Chocolate tastes so much better in specialty coffee drinks. The drink was exceptional! It was hot and fresh, though not scalding. The White Chocolate was mixed in evenly and gave the drink a sweet and exceptional taste. The baristas are skilled and proficient. Service was swift and courteous. Prices are reasonable, which is a big plus compared to Starbucks, Peets, or Caribou. There was no line at the time, so I had a good conversation with the baristas before I left. As I mentioned before, this place is a hidden gem. If you can find a location, I would highly recommend giving it a try! read more

My wife and I thoroughly enjoy getting coffee at this location. We always get outstanding service from Brianna!

I was excited to try something because gloria jeans hazelnut is my fave kcup nut I was surprised they have nothing hazelnut on the cold side of the menu. I was told they could add hazelnut to any order but I dont want that, I want something already hazelnut. I got the coconut macadamia but it was pretty bland as coffee goes, just no flavor. My biggest thing was their napkins, they stink to high heaven! I was walking around with my cup trying to figure out where the stink of a wet mop was coming from, it wasnt til after I got home I realized its the napkins. I dont knoe if its their ink or the paper but they stink, stink, stink. read more

I won't argue, everyone has a different taste and it's impossible to please everybody. This is a cute little place, but something about the coffee taste is funky. Don't get me wrong, it does the job, just not fond of the after taste. read more

Gloria Jean's Coffees - Coffee & Tea Near Me - Lombard, Illinois

Honestly, same price point at Starbucks for my usual latte but super confusing employees. This is a coffee shop, yes? So when they asked me if I wanted coffee, I replied 'yes.' Then I proceeded to order my usual latte and they got upset 'Coffee is different than latte.' Well yeah. LISTEN TO MY ORDER, FOOLS. And they needed a small plastic cup to measure out the syrup. I wish that I had looked for a higher volume location/company. read more

Caribou had a kiosk at center court by the escalator for quite some time, but due to recent financial woes, that location was closed up and removed from the mall, much to my Mint Condition-loving dismay. Unless I wanted a cup of mud from a place in the food court, Gloria Jeans seemed like the best option available. It's a small shop that also sells teas, coffees, mugs, teapots and other sorts of caffeinated accessories. I really never ordered anything besides regular coffee, but I was in the mood for something foo-foo, so I ordered a frozen mint mocha. The line of customers waiting for drinks was rather substantial, so the wait for my drink was nearly 20 minutes. Not that they were short-staffed, rather I think the problem was they had too many people behind the counter, and none of them communicated with each other. At least three customers had to return incorrect drinks while I was waiting there. Truthfully, I was not at all impressed with my drink. I could hardly detect any defining mint flavor; all I could taste was sweet. This thing was toothache causing sweet. From now on, I don't plan to deviate from my normal regular coffee order. read more

July 1st 2017 So while I was at the mall I tried one of the sample cups that the sample girl had in front of the store and I was hooked *Darn your delicious samples* anyways so I went inside to get a full size of this Oreo cookie cherry chiller. While I was in there I found out that the Gloria Jean's in Yorktown was under new owner, which explained the new look. For starters, I liked the new screens that they used for the menu boards. The drink itself was fantastic, there was cherry, Oreo, tasted like vanilla ice cream. All and all it was very delicious and also it was a very large drink. Just at a guess I would put it at 24oz, it also came topped with whip cream and chocolate sprinkles. Needless to say it's probably a day's worth of calories in a glass, but it's a sweet way to go lol also you could order a small. From time ordered to time received I would say is maybe 2 minutes, so you don't have to wait very long for your order, they seemed pretty efficient at what they do. Everybody in the store was really friendly and helpful, I didn't feel rushed to order and they answered all my questions about the products both drinks and bakery case as they had a good knowledge of the product. I spoke to Vanessa and the manager whose name I can't remember at this time but both were very polite and helpful. The store was very clean and organized, I'm not saying I would but you could have eaten off the floors they were so spotless. It cost about $8.00 in total for the drink which I feel is a little high for a beverage, despite the cost if you're looking to treat yourself just order a small. Cleanliness 5 out of 5 Very clean place Customer Service 5 out of 5 super friendly and very knowledgeable Food taste 5 out of 5 Highly addictive and Wonderfully delicious Cost of food 3 out of 5 a little pricey for a drink Wait time 5 out of 5 Very fast hardly any wait time read more

Gloria Jean's Coffees - Proof of purchase - Coffee & Tea Near Me - Lombard, Illinois

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Ive been there a few times and I'm never disappointed. The service is always great and pleasant. The employees are helpful if you ask them for a recommendation. The coffee tastes great too! Kudos! Will be back read more

I love marty she is the best ever. Always smiling. I will always come back. The staff is super friendly and always helpful. Thank you

We ABSOLUTELY LOVE Gloria Jean's Coffee!!! Especially this location at the Yorktown Mall!! Service is ALWAYS with a smile!! Employees are very professional & ALWAYS FRIENDLY!! We are so HAPPY that Gloria Jean's is still at Yorktown Mall after the Beautiful Makeover!! We can't wait for our next visit there!! Their specialty coffees ARE THEEE BEST!!! SO YUMMY!!! "Two Thumbs Up" to Gloria Jeans!!! :) read more

Gloria Jean's Coffees - Sweet Apple Fritter!! YuM!! :P - Coffee & Tea Near Me - Lombard, Illinois

With going to beauty school in the mall, the majority of us are huge coffee addicts to keep us going through the day. Many of my peers hit up Dunkin donuts in the mall but I love to frequent this little store; as they have the best customer service. Everyone is super nice and very friendly. Sad to say but I'm almost positive the friendly young man knows my order by heart, ( good thing too though! Cause he makes the best coffee) they all make a great coffee though as well everytime I go in there! Prefer to go here because the coffee is consistent and the staff is awesome! read more

Always come to get a chiller like once a year. Coffee is pretty expensive, but they give huge portions. Cookie chiller never disappoints.