Really upset at GM Financial I finally get to the end of my contract only for them to add 1928.00 called a total of 4 times got different explanations as to why the discrepancy. One of the representatives laughed at me yes he laughed at me and said something about my accent. I hung up called again and spoke to a manager. When I told her about my experience she said " I'm sorry " and again no end result. So frustrating. An extension or a deferment should be used to help a customer not make them pay 5 times back the amount. I will never do business with GM financial again. read more

If I could give negative status I would. I have moved out of state and need to have my title forwarded to the state dmv. I have been trying to do this since 9/3. My title was lost. I made several attempts to get a duplicate. A request was FINALLY made 10/29 however I have no registration. I have informed several representatives that the DMV will not issue me a second temporary tag without notification from GM financial stating they are trying to obtain my title. Was told multiple times that information would be faxed and it has not. I have NEVER has such bad customer service. Trying to contact anyone that is not a customer service representative is impossible too. I will never do business with GM again. read more

Your customer service is awful.. you say one thing do another... it's not right... we have 2 loans through you guys and we will be charging that's soon... read more

Is there a way to give this company a 0 star!!! Worst customer service. They messed up my credit and dont even have a correct explanation for it. One said a glitch in the system, one said i still owe on the car ( which was turned in already) one said it was there fault but can only fix partial. Calling and leaving a bunch of messages with the manager for weeks and still no call back. There is a reason this place is a 1star. read more

HORRIBLE!!! This company makes it so difficult to make payments & pay off the loan. Their web services are antiquated and when you call in, they never seem to have any correct information on you. I purchased a car and lived in the same residence, where they MAILED me my statements, for years, and they claimed they never mailed anything to me at that residence. What???? Do you even know what you're doing??? How do you completely lose track of a customer's address that YOU mailed statements to for years??? Also we signed up for auto pay, but for what ever reason, their web site kept kicking out our information which then made us have late payments. STAY AWAY if at all possible. Don't be so desperate to get a loan that you have to go thru them, you'll regret it. This company is completely incompetent. Hey GM, it's nearly 2020 - get with the program!!! read more

Predatory lender...every payment I sent directly from Chase Bank is returned which would cause me to be late, loan rate to be hiked up, etc. RUN from this lender. Customer service sucks. read more

These guys have the worst customer service I have ever experienced. I have sent four requests and a complaint on their website as to them direct withdrawing a payment from my account and them not crediting my account. This has given me a late payment on my credit and them owing me for the payment when I ended my lease. I have talked with managers and service people. Faxed and emailed from 3 different emails with read receipts and they have not responded to my request as of yet and its been four months! I have requested calls back to confirm receipt of my information showing I paid, never received one. going on my fifth try today which takes an hour each time only to get empty promises on resolving this quickly. Never going to use them again and I would advise you to do the same. read more

I wish I could give them a 0 stars. The worst company I have ever dealt with!!!!! Never use gm financial for a lease.

Very unprofessional and lacking in proper book keeping. Was at a zero balance after every monthly payment then occurred an additional $186.00 on my statement four months later which costumer service said was a mistake on there part. After being promised that it would be resolved I was just notified today that I would have to pay it and they apologise. So now ether I pay it or have a past due plaguing my credit report! Will never do business with this company again and explains why the GM company as a whole is failing! read more

This company reported a late payment on my account 8/1/18 for a car I traded in on 7/12/18. When I saw it was marked late, I called 8/2/18 to explain it was a mistake. I was talked to like I was not aware of my due date by Kat, and when I asked to talk to a supervisor, a woman named CARLY got on the phone and continued to talk to me as if I am stupid. This is one of two leases I have with GM Financial, I have been a customer for years and have ALWAYS paid on time. I asked if there was anything they could do for me as a customer since this is a mistake and I have paperwork dated 7/12/18 and the FedEx confirmation number showing they recieved the payment and I was told NO. I am not happy I still have a lease with them and will be looking to end it as soon as possible to stop doing business with this company. read more

Horrible wait times I work at a dealership and I have been on the phone over 2 hours waiting to talk to some and then getting transferred. They gave me a fax number that didn't work so I had to wait to reach someone again. All that money they make they need to hire more people. read more

WORST customer service experience EVER!!! If you're considering a GM vehicle, do yourself a favor and avoid GM Financial at all costs. Their customer service department is unresponsive, no one knows what they're doing so you'll never the right response to your request. I needed a travel authorization because we had to relocate to Hawaii so I called and emailed customer service several times - the first time I requested the authorization to travel, the customer service rep tried to talk me into getting out of my lease (why???). Fast forward to several more requests for said document, despite their claim that they were working on it, I never got it. Luckily we ended up not needing the document. A year later my lease was about to end and I decided to buy it out as we were really low on mileage and overall it's a great vehicle. I contacted GM to request a payoff letter, they said it would be emailed within 48 hours...guess what? It never came. I was able to go through with the buyout with just the verbal payoff amount quoted which was great but then getting the title released turned into another nightmare. USAA & I had to fax and email the titling instructions *4 times* before it finally got to the right place. I was told they would release the title within 72 hours. I was anxious to get the title because my registration was expiring and I needed the title for registration. Every time I called for an update I got a different answer. The person on the phone would claim that the titling department confirmed the title was released on x date but 3 times I got 3 different release dates. They couldn't provide a release of lien letter - WHY??? Why not just give me a straight answer? Why not tell me from the beginning it would take 4 weeks? The overall theme with GM Financial is that no one knows what they're doing which is why it takes so long for them to complete a simple request. Other requests (e.g. authorization to travel, payoff letter) will never be answered. read more

GM Financial is so incompetent that I honestly don't care how much I like the Volt I am never getting a car with them again. I sold my leased vehicle back in June of this year. Even though I gave them all of the paperwork they requested for and sent them the payment right away they did not submit the payment to the correct department and release my lien until OCTOBER 17th. They have still not sent the title to my new borrower. I have reached out to them dozens of times. Now they have informed me that they sent the title to the wrong address. Even though I filled out the forms correctly and as I mentioned, talked to them dozens of times about where to send it to. This company is a freaking joke. They have no idea what they are doing. read more

Leased a new 2015 Escalade. Has been the WORST experience ever. Terrible vehicle (more than two dozen trips to the service department and still having issues). Terrible payment system (amount due is always incorrect. Transfers you to Western Union for payment). Terrible website (very little information regarding the account. No balance; no payment history; no good). Terrible customer service (just spent 45 minutes on the phone trying to get a payoff amount. Was transferred three times then told that I would have to go to the dealer). Eight payments left and cannot wait to get rid of this car and away from GM and GM Financial for ever. Look at the reviews, I wish I had. DO NOT DO IT!!! read more

I see a lot of bad reviews for GM Financial, but I had no issues with them at all. I bought a new truck and financed it with GM, because they gave you an additional $1,000 off the price. You had to make six payments before refinancing with another financial Institution, (lower rates with my credit union). I read some bad reviews about people refinancing and the problems they had with GM. I was a bit worried about when I refinanced, but had no problems. They received the check from my CU, and the next day my account showed zero balance. Two days later, the credit bureau showed it closed. For me, GM Financial was great. No issues at all. Thank you. read more

Horrible, horrible customer service. Telephone and text hold times are deplorable.

Do NOT ever finance your car through GM Financial. First, they have the WORST customer service ever. Whether it be waiting for someone to answer after a TelePrompter--usually it takes 30+ minutes--, or having them work with you on payment arrangements, pay-offs, or even something as simple as paying a payment, they are TERRIBLE! Never willing to help, hear you out, or listen. The people they hire are completely incompetent and dare I say for the lack of a better word... a**holes. They have judgemental tones, smart remarks, and are totally unwilling to help. Would never recommend having to deal with them! TERRIBLE online service, phone service, everything. You might as well do business with a brick wall! These people are just about as smart as a box of rocks. Really terrible service. read more

So I have 6 months on my lease however my situation has changed my son is paralyzed and is too heavy to put in and out of our traverse. I called GM financial and explain to them my situation and told them that we had to get a handicap accessible van. The person at GM financial said it's not their problem, I asked if we could turn in our lease early and is there's anyway way we could pay like half of what we owe back or at least not have pay the $400 for not releasing another GM product because they do not sell a handicap accessible van. So since they don't care about their customers . I will no-longer be leasing or buying a new GM product and like I told the person on the phone it's not like I wanted to go out And lease or buy a Ford or Chrysler product so why do I have to pay $400 because I'm not releasing a GM car because I need a handicap accessible van it's not like I want one. read more

Most definitely one of the worst auto financial experiences I've ever had. I leased a 2015 Chevrolet Volt. No complaints about the car itself. The lease company one the other hand is literally the most incompetent financial provider I have ever done business with. I suspect they are actually borderline criminal. I strongly recommend that you avoid doing business with this company at all costs. Disappointing because I really wanted to lease a new Chevrolet Bolt but I will never do business with this company again. read more

I wish I could give no stars. This place is a rip off machine. On October 15, 2018 I sold my 2015 Chevy Cruze, the loan with Americredit (GM Financial) was paid in full. I requested (in writing) a refund of the unused portion of the GAP insurance I purchased through Merchants Automotive on October 15, 2018. I was notified by Merchants Auto on November 9, 2018 that a check was issued on November 7, 2018, in the amount of $426.00 and erroneously sent to Americredit instead of myself. I was also told that Americredit would send a refund to me once the check was received as the loan was satisfied. As of November 16, 2018 I did had not received the refund check, I called and spoke with a representative from Americredit who confirmed that Americredit had received the refund check but was unsure why a refund had not been issued to me. Once the rep did reach back out to me they are telling me that they are holding money for 30 days and wouldn't be sending me a check until December 11, 2018. UNACCEPTABLE!!!! read more

their customer service is the worst. They are very irresponsible. The had my address wrong plenty of times although I told them my correct address plenty of times. they wouldn't work with me. Put me on hold just be hung up on. GM financial should be shut down. read more

Leased a 2016 Silverado with them 3 years ago. All went well until just this past Dec. I had set up auto payment WITH MY BANK. When we moved States the tax was calculated differently and I underpaid $13. Their website is antiquated at best and they do not accept payments over the phone (2019??) The only option to pay using a debit or credit card is through western union, for which there is a charge. I finally managed to pay the past due, as well as pre pay the following month. 2 days later I discovered through Credit Karma that they reported me, despite us being in constant communication (starting prior to the 30 days over due, which actually happened over a Federal Holiday) over this situation and having no single previous issue. No such thing as customer service. Wish I had read these reviews going in, it would likely made me think twice. read more

This company sucks. You can have a perfect payment record and be late with a payment due to their website and they will place a negative rating on your credit report. When you challenge it and ask them to remove the negative report they refuse to do it. read more

My vehicle was traded in back in December 2017, it is now April 2018, i have sent 100' s of emails corresponding with GM about my issue and still has not been resolved. The problem is my vehicle still is showing on my credit, and has not been reported to the credit bureau, GM stated in an email that they would report the changes with-in 72 hours and that was over 3 weeks ago. I requested a letter form GM stating that the 30 day late and the vehicle was still showing on my credit, GM stated in an email that they would send me a letter that day by fax stating that the 30 day late was indeed the dealerships fault, and that the vehicle has been paid in full. I have been more than patient, i am unable to make a home purchase with these major credit hits. Please be very careful when paying a vehicle off with GM . read more

I thought I would be nice and pay off my kids car, I sent GMF a check with my kids payment Invoice the check was for $9,339.00 . About 20 days later it had not been posted to her acct. GMF said they never received it. So I had to get a copy of the check and prove to them that they had cashed it by emailing the copy to them and then GMF took their sweet time to call me and tell me they did cash the check but never posted it to her acct.. This was quite stressful to be wondering where ten thousand dollars went and have GMF act as though I was trying to pull something . So do yourself a favor and go elsewhere. read more

Total joke of a lender. Will NEVER finance anything through them again! They aren't "GM" General Motors, but a crappy cover up of a finance company. Don't be fooled! read more

Bought new vehicle April 11. Took out the GM loan to get the$1000 back because of financing. Paid off the loan 1 week later. I had to call GM for lien waver release to send to get title. DENIED by County Treasurer Because I paid off loan so soon, GM shreaded the title because the loan was paid off. GM was no help in resolution read more

This is the worst Financial company ever. I am going to report them to the Banking Commissioner. Not one payment stub has arrived at my home from the first payment on time. Here it is again November 30th and no payment stub yet. Payment is due December 5. When I do get a stub it says printed on the 16th of the prior month. I am so happy my new car isn't finance through them. I do not do on line banking and refuse to do it . This is a shady company from the get go. read more

The WORST people to deal with, total idiots work here. Called several times for a possible lease extension, no one can help, on hold for 45 minutes, asking to verify information 3 times on each call. DO NOT DO BUSINESS WITH GM!!! I will never buy another Chevy EVER!!! read more

We turned our Chevy Volt lease back in March of 2019. GM Financial has been sending us our monthly payment and info to our PO Box and email address for years as our home address is unable to receive US Mail. We did not hear or receive any information from GM Financial regarding the turn in of Volt turn neither email or US Mail. In the process of purchasing a vehicle this week a dealership ran my credit and my score went from a 760 to a 515 since April! The Dealer gave me a copy of my Equifax and showed me only one delinquent account that was a GM Financial lease. I called GM Financial immediately to correct the issue and make payment of an over mileage term. The person answering the phone said she couldn't give me any info or allow payment because the account is now in Mitigation. This outrageous action of GM Financial not contacting me as they had in the past for YEARS has damaged my credit report and consumer purchasing options. They way GM Financial reports the delinquency puts your account in a litigation process which will totally destroy your score across the board for YEARS. Even after you pay it up in full your screwed. As a tax paying American working my ass off as the majority of us do to keep a good credit standing. After all of us bailed out GM this is how they treat there American customers. I am in the process of filling actions against GM Financial for their reckless process and I expect to be be collecting Punitive Damages. AND THEY LOST ME FOREVER I WILL NEVER BY A SCRAP OF METAL NOR WILL MY CHILDREN'S CHILDREN EVER AGAIN. read more

The short version, my truck was totaled early February, thankfully I purchased gap insurance. I call and requested payment history to be sent to GAP and provided information. 6 weeks later it still hasn't been completed. I have called every 2 weeks since February 12, wrote down employee ID numbers, dates times....and nothing...no recourse. Spoke with lady today who assured me she would make sure the paperwork was expedited to the magical department within GM that issues payment history. Anyone want to bet that I will be disappointed tomorrow to find out another employee didn't do their job? OH and my gap claim will close in 20 days if they don't receive the required paperwork!! Beyond frustrated!! I don't care how good their rates are if I need another vehicle...I will NEVER use them again! read more

Just leased my second car thru GM Financial. GMF sent me a note indicating the lease on vehicle 1 was satisfied. Just to make sure auto payments would not continue, I went online about a week before the next due date to stop EFT. The system would not permit any changes and showed no money owed. Guess what, they took the next payment anyway. When I called, I was told it was my fault for not stopping EFT BEFORE I turned the car in!! Huh, who has ever heard of such a requirement. They said they'd refund the money that I didn't owe in 30 days! Now, I have to get my bank to stop it. Terrible, I'll never use them again. Wish I didn't on vehicle 2. read more

The worst company to work with. Claimed they sent me my final bill when they didn't, I couldn't access my account because I turned in my car, so I didn't know I owed any more money. They said they would email it to me to me, but never did. Any paperwork they sent out was stamped by the mail weeks later. Even I could pay it on time, it never arrived to me on time read more

If there was a no star option I'd put it. Not only from a customer standpoint but as a Dealership Representative, it is very unsatisfactory to stay on hold for 36 minutes and 43 seconds, yes I was counting the minutes, to get assistance and then get hung up on, with no explanation. It's unprofessional and shows no concern for your customers. read more

BUYER BEWARE!!!! GM is a RIP OFF to say the least!! Horrible!!! I will NEVER use Gm financial again!! I leased my second vehicle from them. never missed one payment. was told by the dealership that there would be NO fee at the end of lease when I either turned the car in. they gave an option to turn car in months early with no penalty...... my lease was due to run out in sept, 2019..... I paid a payment on july 3rd..... turned car in a week or so later and bought a used car from the dealership. I ended up having to pay august payment on the lease( which is bs because I didnt even have the car in august) I tried making that last payment online ( like I always have) on august 3 ( payments actually due on 17th of every month. always paid early) and my account online was closed....... so I called gm that same day and was told I would recieve a bill in the mail and I couldnt pay it until I got that bill and it would take up to 90 days to receive it....... I finally received the final bill the very end of sept..... and they had added almost 400. on top of the last payment for disposition fee!so instead of me owing just august payment( when I didnt even have the car in august) of 201.94 the full amount they said I owe is almost 700$ with all of their "fees" before I could even send them any payment ( within 3 or 4 days after finally getting the bill from them)they turned it into my credit score for "being late" and my credit score ( of almost 800) dropped ....... like I said....... I will NEVER EVER deal with gm financial again!! BUYER BEWARE!!! read more

Stay away from this company. Specially if you are in the military. Customer service is the worst, there online system is awful. Took me 4 weeks to received the authorization to move my car with my PCS move. It has been 6 weeks and I still can't register my car in Virginia because it take an act of God to get a simple POA from GM Financial. Every time I call is a different excuse, a different process or a different way you should request it. If you are a military member stay away from this company. read more

I am buying a house an needed to sell my vehicle for the ratios and closing. I overnighted the payoff check to GM Financial on Saturday March 10, 2018, it was signed for by a M. Doglas on Monday March 12, 2018 at 8:59 am. I contacted GM Financial every day this week and they said they hadn't received it. Today they finally found it and did me a "Favor" by posting the payoff to my account, which wont show up for at least 3 days, an 830k purchase of a home is on the line!!!!!!!!!! No apologies from the rep. The website looks like it was designed by a 10 year old. You cant get a payoff online. On 3 different occasions I asked for a payoff that never came, so I constantly had to call back.The WORST financing company I have dealt with over the last 30 years, and I've owned 40+ NEW CARS! You've been warned, read the reviews and ask your dealer to place you with a different bank!!!!!!!!!! read more

HORRIBLE GHETTO COMPANY Super unprofessional I am so shocked and disgusted . Their website has been down for like 2 weeks ! I have been trying to pay my first bills since ! I called multiple times to get the payment in system down errors everywhere ! You can't go online either system maintenance. Never received anything in the mail ! I called the dealer about 100 times they had to reach out to their rep who states the system should be up " today" It was still down until 10ish am . I ended up calling customer service after waiting almost 45 mins . She basically told me 1) she can't give out my account number I have to wait for the statement to come in the mail whenever that may be . she blamed the holiday mail delay . That's fine but that eliminates the online payment option because just to register you need your account number . 2 ) she told me over the phone payments will be charged 7 - 10 bucks more , I asked if it could be waived because this is the first time they have picked up since the system was down and if I had my account number I could of set it up online but again the system is down which is their fault !. she told me NO she can't waive it . I ask to speak with a manager and was told Ms. chambers should be calling me back , I really doubt anyone will call me back ! I'm going to the BBB and anywhere else I can go horrible terrible scam company RUN RUN RUN .... oh I just called to make the payment with the auto number its asking for my account number which I do not have WO W!!! I never tried so hard in my life to pay a bill read more

Trash. Final bill never sent to my home, had to call to get amount after turning it in. Vehicle transmission failed 75% of the way through the lease, disposition fee still charged because I didn't buy it. Customer service experience once beyond simple (tier 1) questions about the bill is awful. Cocky and abrasive. Website dashboard is incorrect. I'll just go ahead and say, not again. Not ever. read more

DO NOT GET A LOAN WITH THIS COMPANY! THEY ARE CROOKS! Last May my sister passed away and left her vehicle to my daughter. She had a car loan through this company. My sister's death occurred in the vehicle so it has been in the possession of a car insurance company and repair shop for the past 6 months. During this time, I have been trying to contact GM to inquire about the loan, (how much payments are, where to send payment, etc). They have refused to talk to me despite receiving the paperwork they demanded I provide proving that I have authorization to do so, (Death Certificate, Probate Forms, Authorization from the Executor of the Estate, etc). Similarly, they have repeatedly refused to speak with the Executor of the Estate claiming they "don't have the necessary documents." We have emails, fax confirmations, and phone call records that prove otherwise. As we have been actively trying to speak with someone regarding the loan so we can make payments on the vehicle, GM Financial STOLE the vehicle from the repair shop, (which was still undergoing repairs), claiming WE broke the "agreement." We did/are doing everything in our power to speak with someone at the company about the loan but they continue to refuse to speak with us. Hours and hours on hold, lies, and zero communication are what you will encounter if you take out a loan with this company. STAY AWAY! read more