Excellent service and work. Clean and neat. Very knowledgeable and went thru all choices. Done…read morein the same day, great response time. Hector and the other tech were great. They even helped to move a tool cabinet to get the new unit in, and no extra charge. Had to remove the cabinet from the wall. Helped me empty the cabinet too while the old tank was draining. Very highly recommended, you can really this is all they do.

Called in the morning and Hector showed up at noon. He explained the problem with the water heater…read moreand was able to restart it. Definitely trustworthy and he also provided a fair estimate for replacing the water heater if it were to break. Super friendly and highly recommend.

Let there be STEAM!!!! If I could give this man 6 stars I would. He was clear, straight to the…read morepoint, didn't make me jump hurdles just to quote me, he even gave me his pricing over the phone (based on my water heater's error code), and came next day to install a new water heater since mine wasn't worth the price of fixing! Having someone honest who is willing to tell you all your options (like fixing the broken parts versus installing a new water heater), and THEN is willing to give you the exact pricing for those options is hard to find now-a-days. I truly recommend this man; he does a one man operation, works hard, and gets the job done like he said he would; I can't tell you how many times handymen/contractors have said to me "I'll let you know if something comes up and I can't make it" and then only show up if they please; instead he was punctual and today, I was able to take the hotest shower I've had in my new home thus far. He even worked with my work schedule so I could come home to hot water after I told him I work 10-11 hours a day 5 days a week and was going to be without hot water until my next day off . Thank you SO much Wade you are a blessing!!!!!! Also my water heater wasn't even up to code (I had no idea) and he was kind enough to get it all safe and up to code when he installed the new one!

The tank water heater that originally came with our condo had to be replaced, but it wasn't going…read moreto be simple. Our townhouse was built with an air heating system using hydronic heat, and the water heater provided the water to that system. Wade helped us select a tankless water heater from Navien to replace our existing Polaris tank water heater. Despite the more complicated setup, the results are great. The Navien tankless combi- boiler water heater is perfect for our needs. It is a more dependable solution, and more cost-effective in the long run too. Thanks again to Wade for helping us achieve a tankless water heater install, the first home with a tankless system in our community.

I first spoke with Zach over the phone, and he was very pleasant, helpful, and easy to work with…read morethroughout the scheduling process. Daniel installed my new water heater today, and I couldn't be happier with the service. He was extremely thorough and never rushed the job. While replacing some valves, he discovered another leak from an old section of pipe and quickly identified the issue. He replaced the faulty pipe at no additional charge, which I greatly appreciated. Daniel was polite, professional, and patiently answered all of my questions, taking the time to explain everything clearly. He was also very careful while working, making sure to protect my walls and surrounding area when using a torch to solder the pipes. He kept the work area clean and showed great attention to detail throughout the installation. Overall, I am very satisfied with the work Daniel and Zach provided. Their professionalism, honesty, and quality workmanship made this a great experience. I would definitely recommend them to anyone needing a water heater installation.

Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

I usually don't write reviews. Excellent work done by both…read moreChris Thorne and Steve..Professional and respectful, clean and did a good job, Chris is very skillful..If you need replace a new water heater, make sure you ask for Chris Thorne and you will not be disappointed.

Had an amazing experience...with an awkward replacement in back of closet, in loaded apt, worsened…read moreby, unloading all for access. Danny and Christopher, were the sweetest, and went above and beyond...Truly the kindest. Also nice interactions with Maria and Sabrina What a nice, business. Owner must be terrific, too.

I requested the service and Tim from the water heater guy was very accommodating and provided a…read moresame day inspection. I was glad to see that Tim arrived exactly when he stated he would, and came in with all the tools he needed, plus more. As well as took his time to full diagnose the issue. We came to the agreement that the water heater needed to be replaced due to multiple factors. He didn't try to upsell me on unnecessary things and I was the one that requested and recommended extra work that needed to be done such as valve replacement and vent inspection. Tim went above and beyond with installing new straps, the valve, water heater, reseated the ducting properly, as well as as put in a much needed gas pipe to reduce any dirt or debris from the gas line into the water heater burner. It took him a bit longer than expected, but he thoroughly tested the water heater, burner, and hot water. I was very impressed by his work and how clean the installation was. I think for the experience, expertise, and quality of Tim's work its was an excellent value. We even upgraded to a larger tank for not much more which the family was very happy about. We have also signed up for the yearly maintenance. I highly recommend Tim the Water heater guy, as he does a great job for a great value.

We have our tankless water heater blow out Friday at 2ish. I call one company and the quoted me…read more$8,000 and not until next week. I was feeling gouge so I call Tim The Water Heater Guy. I told him I had guess from overseas and needed this done ASAP. I think he laughed at the price I told him the others quoted. He quoted $4,200 unseen and he said he would get it done that night. He deliver did a great job and our guests were saved from taking cold showers.

I had a great experience with Sara's Best Chester was…read moretimely, communicative, and thorough - I'll definitely be requesting and referring him!

I had a kitchen sink that was clogged the night before and early morning the next day, I started to…read morecall around for a morning service or ASAP. Sara's Best Plumbing was able to fit me in the same day. Nick Chavez was my plumber technician and he was very thorough with the evaluation. He told me what the cause was and the best reasonable solution was. Ultimately, I had a grease trap buildup that ended up blocking my kitchen sink pipe. Most likely from years of buildup. He cleared the pipe and got my life back together. Additionally, he gave me some followup recommendations. Highly recommend the service!

Called them to look at a toilet that wasn't flushing well after my toddler flushed her toothbrush…read more Also asked them to install a new garbage disposal to replace the one that was wreaking havoc in my kitchen. Josh gave the quote and Alvaro the tech did a great job considering how old the toilet was. They were all communicative and courteous. Definitely going to save their number for any future projects

The Family Plumber in Los Alamitos has been our go-to plumber for years. We actually found them by…read moreaccident shortly after moving to the area, and after several disappointing experiences with other plumbing companies, finding them was a huge relief. What sets them apart is their honesty and professionalism. They take the time to explain the problem, discuss the available options, and never make us feel pressured. Their team is knowledgeable, reliable, and easy to work with. One of my favorite memories was when they patiently helped educate my kids about why flushing too much toilet paper can lead to clogs--what they jokingly called the "oatmeal effect." It turned a plumbing lesson into something memorable for the whole family! Now that we've moved, I realize even more how valuable it is to have an honest plumber you can trust. If you're looking for a reliable plumbing company, I highly recommend The Family Plumber.

Juan came out promptly and he is very intelligent, friendly and competent. My simple snake job had…read morea bigger issue. Juan identified it and took all measures needed to fix. I previously have had several plumbers out over the past years, and after a couple months my kitchen drain would always clog again. Juan got to the root of the problem that the others didn't. My drain now flows more freely than since I bought this place. Side note - you can contact them through the Yelp app here. I never tried this before, but it allows you to explain your issue and to get their response and availability. They responded quickly through the app, the same way as a text might get a quick response. I highly recommend - thanks Juan!!!

Carlos is great!!! He showed up on-time, figured out the…read moreissue with my kitchen sink, offered same-day fix for a reasonable price and got the job done nicely and perfectly. Hard to find a trustworthy plumber sometimes. I'm glad I found one!