Hello Troy Taylor. My name is Unfortunately I just had my first and last experience at this place. I was absolutely shocked by how I was treated by the man I spoke to and would certainly never buy a car from this establishment. I went in today all ready to pay cash for a new car. I found the asking price online and then below that the cash price. I called ahead to make an appointment and went in all ready to purchase. The person I spoke to said there had "been a mistake" and went and showed my phone to the manager. It clearly listed the cash price for the individual car. The man who I spoke to came back and unapologetically handed me my phone back and said it was a mistake and there was no way the manager would honor it. I couldn't believe it - I asked to speak to the manager hoping he could explain this to me. The man who I was talking to said the manager is unavailable and to take my business elsewhere. Wow. Still in shock. Thanks Gold Rush Subaru. Super kind, honest, and trustworthy...not! read more

We are on our 4th Subaru from Gold rush. We started with Paul Lanza and now with Bill McCoy and Jim Sturgis who went over and above to make us happy. We love our local dealership. The service department is very friendly and most of all honest. They dont take advantage of you and explain what service is recommended and why. Very through. We highly recommend Gold Rush Subaru! read more

I've been going to this Subaru dealer for maintenance and repairs on an older Subaru of mine for the past 7 years and had always liked the service and people. So when my '06 Impreza started doing R2-D2 impressions, I figured it was time to get real about my next car. Although a few e-mails through the website seem to have been lost in the ether, I showed up to the dealership and was immediately greeted by Neil Hess. He was quick to help, didn't push me to look at any other models (as I had done my research) and allowed me to test drive the vehicle even though I showed up just before closing. In just two hours, I was the proud new owner of a 2018 Subaru Forester! Neil helped cut me a deal and was there the next day to get me set up with some accessories and a car wash since I had showed up after those departments had closed the day before. Neil and team made the car buying process easy for me and I love my new wheels! Thanks! read more

Don't buy your new Subaru from Gold Rush Subaru in Auburn. Look elsewhere. I was trying to buy my 5th vehicle from Gold Rush Subaru/Chevrolet, when the Subaru sales manager in a rant told me to take my business elsewhere. I did. The Gold Rush sales staff are arrogant, condescending, and fail to keep their commitments. Being an extremely loyal customer for over a decade meant nothing to the Gold Rush Subaru sales manager. I went to AutoNation Subaru in Roseville and worked with Cody Wooten and Stu Snyder in sales. They accomplished in 10 minutes what the Gold Rush Subaru sales team was unable to accomplish in 4 days. I am an owner of a new Subaru from AutoNation Subaru in Roseville. Gold Rush not only lost a sale, but they lost a very loyal maintenance customer. I had all of the vehicles I purchased from them over more than a decade serviced at the Gold Rush dealership. No more. My new Subaru will be serviced at AutoNation Subaru in Roseville. I need to find a place to have my Chevy Silverado pickup serviced, but it won't be at Gold Rush Chevrolet in Auburn. Even though the service staff at both Gold Rush Subaru and Chevrolet are top-notch in all respects, I don't plan on giving Gold Rush a dime more business after the way I was treated by the Subaru sales manager. His conduct was inexcusable. He should be fired. read more

I had a great experience purchasing a Forester from Gold Rush Subaru! Salesman Shane Grauer worked hard with Sales Consultant Alex Maney to get us a deal that worked perfectly with our budget. The process was smooth, with no high-pressure sales tactics used. We would highly recommend both Shane and Alex as they patiently answered all of our questions personally and via e-mail promptly, they gave us accurate and honest information which was corroborated by our research, and they spent the time to give us a great deal that couldn't be beat by their competitors. For our Subaru needs, we will be going to Gold Rush. read more

Customer for Life!!!!- Extra mile-er!! If I could rate 10 stars I would This is my 3rd Subaru from GRS- Jim and my salesman Mark made this process effortless and I am crazy about my new car. They let be "buy" car rather than trying to "sell" me a car. I will always buy Subaru and always use this dealer for sales and service. Mike in the service department also the best. Way to go community goodness. read more

I went to gold rush Subaru with an idea of what I wanted in mind not knowing where to start with the whole trade in process. John was the salesmen that came out to help and he was so knowledgeable and helpful. I not only left with a (new to me) used car that I absolutely love but something I know is safe and reliable. Thank you so much to John and the others that helped make this process super easy!!! Highly recommend going to a smaller family owned dealer like this! read more

Bought a new Subaru Forester Sport from Gold Rush Subaru (GRS). The exact car I wanted was not initially available, but they found one quickly and had it ready in day. Every step of the process was smooth and the sales person, Alex S. was GREAT! Alex made sure that he kept communication open with me and called just today (1 full day after purchase) to check on my experience with the vehicle, wanted to know if everything was going well. Very impressed with my experience at GRS. I live in the Bay Area and am here visiting family and I will go back to GRS for my service and parts needs Thank you Alex S. for making it a nice experience, even though, I can be a difficult customer Nick the Greek read more

Purchased our Subaru Outback Wilderness a few weeks ago. Our salesperson, Bill McCoy was amazing! Every step of the process went smoothly. This is our first Subaru and we love it! We highly recommend this dealership. This was by far the best car buying experience we have had. read more

Want to thank Jay Donovan for finding my perfect car! So happy with the 2020 forester sport I purchased there. The process was stress free and quick which was important for having an impatient toddler along. The smaller dealership definitely felt more personal and not like I was just another disposable customer like I felt at Roseville. I even got a better rate for financing and they went way below msrp than other dealers. read more

Gold Rush Chevrolet / Subaru... good company, good people and I would definitely recommend them to anyone looking to buy/sell/trade a car!

Trust Lost... vol.II I'll give Gold Rush an honorable mention for trying to convince themselves as being the exception to the rule; however, they're just another dealership. My suspender toting salesman was not interested in my needs as a customer and did not provide me with the experience that I'd hope for. He was more concerned with his agenda and bottom line: pushing cars off the lot. To be even more specific about my customer service experience in detail, I was not given accurate information that would have saved me hundreds of dollars regarding a promotion Gold Rush puts on every fall. This lack of transparency is the source of the 1-star rating. Furthermore, the sales manager, Scott, is excruciatingly unprofessional. After my initial review of Gold Rush, he made no effort to satisfy the customer but instead made an impressive attempt to discredit me as a customer, and my review, on Yelp. Their behavior has lost yet another paying customer. As much as I'd like to keep money in my community, I'm going elsewhere. Take time to shop around when in the market, Shingle Springs is my next stop. I'm sure the upcoming rebuttals will give you an idea of what I'm talking about... read more

Went in for an airbag recall repair. They replaced the detonator but gave car back with airbag light still on, so the airbag won't work in an accident. When I asked the told me the technician didn't take note of the light after his work and they suggested I return for another service. In a time when these guys push any possible service on the customer I'm totally surprised they couldn't deal with the single issue that brought be into their repair center. They didn't seem to take much responsibility as the desk attendant said "the repair technician overlooked it - sorry!" Well, I'm sorry too that I don't have another half day to deal with you guys again. I bought two Subarus from Gold Rush and won't do any more business with them. read more

I would not trust this dealer. My husband and I bought our car in September 2021 and in less than 3 months time, the car was shaking and making a lot of noise. When we took the car back to them, they said that the axle rod needed to be replaced. Why would they sell a car that was not safe? We got it replaced for a big amount and ever since then, the car has been making different noises and we do not want to go back to them as we do not trust them anymore. read more

The two times I have been here for service have been terrible. I just love being told over the phone that I can come in for their Express Service and it will only take 20 minutes. Then arrive and told they are backed up and it will take 45 minutes. IT HAS BEEN 4 HOURS AND I AM STILL HERE! The last time I was here took 3.5 hours for the same simple service. The only thing that is nice about the this place is the waiting area & shuttle service, which you'll have to use a lot while WAITING FOR HOURS! read more

This review is directed towards the auto service department. I have now had several bad experiences with them. First time was when I brought my 7 month old new Forrester in because I had a low tire. The guy tells me there is a screw in the sidewall and they can't repair it and that I would need to buy all new tires because they cannot put on just one new tire. I was so upset. I was in a hurry and had to pick up kids from school, and as the leak was slow, he put air in the tire and I left. Next day the tire was low again and I went into Les Schwab, which was closer at the time, to get more air. The guy at Les Schwab showed me that the screw was not in the sidewall and he fixed it for free!!! This is absolutely a true story and leads me to believe the guy at Goldrush is a crook. I later had to bring my Forrester to Goldrush because it used too much oil. OMG they gave me the run around. Ignored my calls, would not return calls. Were very rude to me when I went there in person. I almost was in tears by the way I was treated. Then they scheduled an appointment that seemed totally bogus. Wasted my time and said something about how they could not accurately measure the oil consumption unless I paid for an expensive sealant job or something of the sort. I would never buy another Subaru because of the way I was treated by this service department! AVOID GOLDRUSH SUBARU SERVICE DEPARTMENT!!! read more

As good as it gets. This is a warm, welcoming place with down to earth people who really care. I especially appreciate Mike, and Jerry, who have exceptional people skills. I was going to AutoNation Subaru in Roseville until I realized how much they gouge the customer, probably to pay for their new place. So I looked around and am glad I found this place. The cost for my 90,000 mile tune up here is less than half of what I was quoted at AutoNation. Turns out here they go by the book, without trying to add extras hidden in your bill just to make a big profit. They also are an echo friendly retailer. The only suggestion I have is that there be better coverage of the phone, when the main person steps out. I heard it ring multiple times, with no one answering it, when in fact there were several staff around who could have done that. read more

Loved this dealership. The staff went above and beyond to get me the exact car I wanted. Extremely helpful, easiest vehicle purchase ever. The facility is clean and easy to get to. Overall nice people. read more

I can not express how helpful and wonderful everyone was at Gold Rush. My husband and I were on the way to deal with a family emergency on a Friday afternoon, when the transmission in our Outback started to slip, causing our dash to light up like a Christmas tree. After trying AAA and getting zero help, saw that Gold Rush was about 20 miles away. We were able to get ahold of a live person who provided us with tips on ensuring we could get to the shop, and allowed us to relax in the comfortable waiting area while they looked and worked on the car. To our surprise the car was fixed and done in the time it took our backup car to arrive from Reno. We were back in route to deal with the emergency in less than 2.5 hours. All on a Friday late afternoon! Can not say thank you enough for your wonderful help and support. read more

Very impressed with the service department here (more than I was with the sales dept. truthfully... but hey, I would rather have amazing people servicing my car than selling me one). JD took fantastic care of me and helped me navigate a difficult blue tooth issue. I felt like he was on my side at all times and was impressed. Thank you JD read more

Avoid this dealer and maint. Shop at all cost. I had to call them every other day to get responses. They would never return my calls. The guy in charge of my vehicle sounded like he was on drugs when he actually DID get on the phone with me. The vehicle has rodknock per the maintenance tech. When I told them oh ok, we'll Subaru said that's covered because I haven't hit 100k miles I was met with a sketchy silence and after about 8 seconds I was told it was caused by "to much oil in the vehicle". Blatant lie, they just don't want to deal with the warranty repair due to the low return they get from it. I'm trying to pay to get my vehicle out of there asap and they keep running circles and not telling me what I actually owe. I quote " uhhh it will be about 200$, we will talk about it and I'll call you back with the final number". Bro what. What do you mean we will talk about it and then you will tell me how much it is? Ps. Still waiting for the call back on how much this "oil change" is going to cost. It's Avoid. At. All. Cost. read more

I probably walked around the lot for a good 25 minutes without any salesman offering any assistance. So I entered the showroom hoping to get some help, that was even worse. So me and my GF opened the doors to a $40k STI and sat in it for a good 10 minutes, still no help. No one even once gave us a "well be with you shortly" or any other greeting. I finally had to call the dealership from the STI to get an answer to a simple question. Even then my call went straight to being put on hold. And when someone finally picked up they answered with "hello"? And seemed bothered by my call. Guess I'll take my $40k elsewhere... read more

I had an extraordinary experience at Gold Rush Subaru. I had a mediocre experience at a Sacramento dealership, and Gold Rush picked up the ball where the others had dropped it. Special thanks to Jerry, Paul, Carl, and James in Sales as well as Marco in Service. These guys exemplify terrific customer service. They've earned a customer for life. read more

We had a negative experience here. Got a much better price from a different dealer in a much more professional setting. There are many great dealerships out there that provide better deals, customer service, and a nicer facility. Do your homework and shop around. read more

I brought in my Subbie for its first oil change. It was my first time using the service here. The service guy, Michael, was great. He gave me all current discounts. The synthetic oil change was $46.95 and tire rotation was around $15. Great pricing. He even showed hubs how to set the darn time on the control panel. We had the darnedest time fiddling with that. We were provided friendly, quick, and prompt service. Plus the salesperson who sold me my Subbie remembered us and came over to greet us. He offered us hot coffee, it was a rainy cold day. His name was Paul. The waiting area has 1 tv and chairs. The women's restroom is a 1 room deal; it was clean and maintained. Overall the building and furniture is no none sense and simple. It's not glitzy nor glammie, but neither is the pricing. Gotta love the pricing... I did on my purchase and servicing. Btw- I called and made an appt for my servicing. I don't know if they do drop in oil changes on a Saturday. read more

On 5/3/21 I traded in my old car for a new 2021 STI. The experience was, hands down, one of the smoothest and enjoyable I've ever had at a car dealership. My car salesman was John Ingrim and he was very professional and courteous. They offered me a competitive price for my trade in and they even beat the Vroom offer I had. Thanks again, Gold Rush Subaru! read more

I bought a brand new Subaru BRZ for MSRP here last September. As a first time car buyer they agreed on pricing, and had to be the easiest and quickest car buying experience ever. They even picked me up from the airport when I flew in from LA! Awesome experience, and great customer service from my contact Mark Cruson. Would definitely recommend any potential Subaru customer around the area to check this place out. read more

I was working with Chris, who provided great and friendly service. There was a small hiccup but they were so pleasant and fixed everything I needed. Chris is knowledgeable and kind. I recommend you work with him and his team. read more

I don't do many reviews, but had to in this case. We have been shopping for a new 2019 Subaru, dealt with a lot of local dealers and ultimately was connected with Troy at Gold Rush. I recommend that you deal with him at this dealership. We ultimately did not purchase a Subaru, however I have to disclose that Troy provided the best prices on the models we inquired about and was extremely easy to work with via email and text. Thanks again for your service, you definitely set the bar. Keep up the amazing work. read more

On my way home to Nevada City from Roseville today, as I was going uphill on 49, my car started to falter....too little gas! I pumped the pedal and made it up the hill, where I pulled off the side of the road right in front of Gold Rush Subaru. I trudged into the shop and asked for help, explaining my predicament. The fellows called their service department, and sent someone off to a gas station with their gas can, while I sat waiting. When the guy came back with the gas, the sales rep who had been helping me said "no charge for the gas," and simply asked that I write a review for them on Yelp. Yes! Thank you so much to Jim Sturgis and to the young man who went off to get gas for me! These guys were grate at helping a lady in distress! read more

This was my first time buying a new car and this Patti at the dealership gave me an amazing deal and excellent customer service. They stayed open late for us so that we could drive our BRZ home that day. My husband and I went to 4 other dealerships to compare pricing. We got the best deal here and the process was quick and painless not the typical BS some dealerships put you through. I would definitely send friends and family here to buy! read more

Gold Rush Subaru - Thanks for making our dreams come true Patti! We love our BRZ - Car Dealers Near Me - Auburn, California

I really try to shop locally, but have had enough bad experiences with Gold Rush Subaru that I now go to Roseville or Sac for my Subaru needs. I had an airbag recall that needed to be done. First I was told the person that did this was only available on Saturdays. Eventually they made a midweek appt. I dropped off the car the night before and when I called about 4:30 to pick up the car, was told "sorry, we couldn't get it done today". They left me a second day without my car. There should be no surprises with an air bag recall and no reason it can't be completed in one day. Plus, they never called to say it wouldn't be done, just waited for me to come pick it up. A month later I needed to order some parts. The parts person DID NOT inspire confidence. The parts came in and when I called reception and asked what time the parts department opened, I was told 7:30 am. I went by on my way to work at 7:40 am and when I arrived was told, service is open at 7:30, but parts doesn't open til 8. Really??? The receptionist doesn't know what time the parts department opens? These are just the latest problems I've had dealing with Gold Rush Subaru. I stopped using them for 2-3 years after prior problems, and I'm sure I won't go back for another few years. read more

I just bought a new 2022 Forester Sport. Working with Bill "the Real McCoy" was actually a pleasure. This was the best car-buying experience I've ever had, discounting the fact that you can't just go in and buy a car without ordering it! Everyone there was friendly, helpful, and easy to work with. Bill was very accommodating and we completed some of it over the phone. I got exactly the model I wanted, with all (too many for an old lady!) bells and whistles. Bill was patient to explain everything, but it was still information overload. They offer a friendly class to explain your new vehicle to you--fantastic. And Bill even filled up my car with gas! Thank you Bill and all those at this dealership. I highly recommend to all. read more

Got my wife a brand new Outback at Gold Rush Subaru and it was the best car experience we have ever had. I called Gerry before visiting and went over some basic numbers on cost, etc. Based on every previous car buying experience, I went in there ready for battle expecting numbers to not be remotely close. (Though I certainly expected to be a little more than what was discussed over phone). Remarkably when it came time to do the contract, the numbers Gerry gave me over the phone were actually slightly higher so we ended up paying a little less. While price was important, we were both impressed by the overall professionalism of Gerry and the entire staff. I highly recommend Gerry and Gold Rush Subaru. Btw, my wife absolutely loves her outback and I use it to go snowboarding. Works great in the snow!!! read more

What an amazing experience today. I brought my daughter in for her first car and this place bent over backwards to make her dream car a reality. My girl is 18, fresh out of Navy corpsman school and needed a car for Coronado. Paul and Allen took the wheel and came up with a financed deal which dropped my jaw to the floor. I am completely amazed at the professionalism of this team and since I live above the snow line, will rely on them for all my future AWD purchases. Seriously, if you want tech level info on anything Subaru produces, check out Paul at this place and he will be ecstatic to give you the rundown and will have you cracking up in the process. Allen will do what ever he can to make things right for you on the fiscal side of things. These two guys are great at what they do. read more

Covid 19 at a high. Went in for service on Wed. No one wearing gloves, masks, no sanitizers, wipes or disinfectants. They hand you the same infected pen they use. Your door handles, steering wheel and keys get the same. Several people in a 10' x 10' waiting room. Parts counter in the back of the waiting room getting lots of traffic. Service poor. AKA. Business as usual. read more

Had a good experience with the purchase dealing with Paul Lanza. Good discount and relatively quick process. Would give the purchase 5 stars. 2 months later I had a problem with the power lift gate not opening. Didn't matter if i pressed the inside button, the key fob or the lift gate button. It would just beep 3 times and not budge. I found the Subaru service bulletin (MC-10163005-9999.pdf) I printed it out and went to the dealer. When I got there the service tech pressed the release button and sure enough it popped open about 3 inches. He told me that I must have set the height adjustment wrong. I showed him the service bulletin and he said he hadn't seen any such bulletin and that I just needed to learn how to push the button! On top of that the kid behind the service desk said that my car should have come with an owners manual that I should read ! I'm 64 and have done enough of my own auto repair (and owned enough Subarus) that I found their attitude extremely condescending. I held my temper and left. About 2 weeks later when it happened again, I took the car to the Roseville Subaru dealership where they replaced the defective unit. It has worked fine since then. read more

I just purchased a 2018 Subaru Crosstrek. Warren Tingley was the sales consultant that I worked with and he was great. I did my "homework" concerning the price and he was able to honor the best quote that I submitted. The process of purchasing (including the paperwork, test drive, review of the car, etc.) was relatively quick and seamless. Warren was always professional in his manner and helpful in answering my questions! read more

This Subaru has the BEST price quoted to me the 1st time around! I am a sales by trade, I do not like to be played around by car sales people. Before purchasing the Crosstrek, I went and had the vehicle test drive and check out the exact trim I wanted. I send out to about 5 to 6 dealership around my area, within 50 miles asking for the lowest price quote. This dealership gave me a quote no other dealership even want to match! The sales person is very straight forward, very polite, and when I was at the dealership, ALL the sales person was very nice. My sales guy, Paul, treated me right. No long wait, no b.s., got exactly what I wanted and the price we agreed on. I would recommend him to anyone who wants to buy a Subaru. If you want NO REGRETS buying a Subaru, go to Paul Lanza at Gold Rush Subaru. read more

Imagine this, buying a new car can be a relaxing and pleasant experience. My wife and I had leased a 2012 Subaru Legacy. A wonderful car that I was planning to purchase when the lease ended. We stopped at Gold Rush Subaru with a minor service question, which they took care of right away. While there we asked one of the salesmen, Roy Belfance, if he would show us a new Outback. He answered all of our questions, took us out for a test drive and reviewed our situation with the lease ending on our Legacy. Roy explained to us how with the equity we had built up in our old lease, we could move to a 2016 Subaru for a very good price. I had done some research and knew what our 2012 Legacy was worth. Roy worked with the sales manager, Jim Sturgis, and they gave us a fantastic deal on leasing a new 2016 Legacy. There was no pressure, no haggling, they just gave us a very honest and good price. To get the exact car we wanted they had to pick it up from another Subaru dealer in Redding. The next day it was detailed and ready for us to drive home. Our salesman, Roy, kept us informed every step of the way and he handled every detail. We love the new Subaru and can't thank the team at Gold Rush Subaru enough especially Roy Belfance! read more