I first met EMILY at Mandarin Gems in Burbank, CA while I was living in Bakersfield, CA…read more EMILY truly impressed me with her HONESTY and fair pricing. I INTRODUCED my family to EMILY. They became very loyal customers and have spent BIG $$$ at Mandarin Gems store. A jewelry purchase that didn't work was kept on a CREDIT Account to be used toward my next purchase. LIFE HAPPENS. I'd befallen a grave illness shortly after my purchase. Miraculously, I remain alive. I've come across my original SALES RECEIPT with $300 credit. My family informed me Mandarin Gems Jewelry moved from Burbank to Glendale and 'Leo' would be the person to contact. Leo told me he would contact EMILY. I've NEVER been contacted by either. Since my family knows EMILY (and Leo) I'm really surprised EMILY never asked about me or how she could contact me about my $300 Store CREDIT. Typically, when any business MOVES they send out NOTICES for Customers who have pending orders or Store CREDITS. My family remains very LOYAL and continues to shop with Mandarin Gems Jewelry as a result of my introduction. I can't believe EMILY choose to PROFIT from my misfortune. THIS IS A REAL AND ACTUAL EXPERIENCE of UNETHICAL and ILLEGAL business practices. I loathe and despise JEWELERS that happen to also be THIEVES! I planned to use my $300 CREDIT towards purchase of a PINK sapphire pendant to match PINK sapphire earrings I bought from Mandarin Gems Jewelry Store. LIFE can be harder for some but, whenever businesses compoundMISERY it's the worst!

I had been wanting a custom ring designed using the diamonds from my original engagement and…read morewedding ring (both were kindly gifted 10 years ago my extended family, but not my personal style) , as well as stones from family gifted jewelry that I couldn't wear. I initially went to a standard jeweler to get a custom quote and was told it would start at $2.5k AND they would only use the large stone because the others were "too small." I had a family member who worked with Leo years ago, and my sister reminded me about custom work she did for her as well and recommended I reach out to him and see what he could do. Leo was very prompt in answering my call, said he would likely be able to use my stones was and excited about working together. When we got together I brought all my jewelry I wanted to either use or trade, showed him pictures of a few rings I liked, and talked about the styles I liked. He sketched out a design that we then edited a bit together, and then a week or so later sent the mock up for me to approve. After that it took about 3 more weeks for the ring to be ready. The actual ring is stunning, comfortable, and such a special and unique piece. I opted to wear just this is one ring as a sort of joint wedding/engagement ring rather than have two rings since it's pretty substantial on its own. All in all the experience was great, it was more affordable than I had imagined, and the ring is more beautiful than I had expected. Leo himself is so kind, creative, and fun to work with and I HIGHLY recommend him to anyone looking for a custom piece!

Stat AWAY if you want to buy original gold!!! Not honest store!!!!…read moreI had a very disappointing experience with this jewelry store and feel it's important to warn others before they make the same mistake. The quality of the pieces is highly questionable, and what was presented as precious materials does not appear to match what was actually sold.

Very nice service. good prices for gold and very nice selection of different options. a lot of cute…read morelittle pieces like earrings and necklaces and nice place to buy gifts from. will definitely shop again:)

I am at a complete loss for words. Less than 24 hours after proposing to my now fiancée, the…read morediamond I had saved up for so long fell out of the ring! I cannot believe Vrej did not ensure it was more secure given the size of the diamond and the amount I paid. We have spent the last two days searching everywhere for the lost diamond but haven't been able to find it. My fiancée is completely distraught and has not stopped crying. This experience has been emotionally devastating for both of us. Vrej has turned our engagement into an absolute nightmare. We had family flying in from out of town to celebrate the engagement this weekend, and instead, they arrived to find my fiancée crying non-stop, her joy replaced by heartbreak. We quickly returned today to speak with Vrej in hopes that he could help us figure out why this had happened. To add salt to the wound of our situation, instead of being met with the helpful person we thought we knew, we were met with threats and accused of being thieves by Vrej himself. I couldn't understand how one of the most exciting and significant purchases of my life could turn into such a negative experience. He raised his voice at us, making a scene and insisting we had "done something" to the ring. I was completely taken aback. I've never been yelled at, let alone threatened and called names like this anywhere. There was zero professionalism now that he had our money. We were left with his poor work that resulted in losing the main diamond I paid so much for. Not so much as an apology or even a hint of trying to resolve my concern. The fact that he so quickly went on the defensive in such a loud and public way when we trusted him to help us genuinely speaks volumes about the kind of business this man runs. This accusation was a crushing blow, adding insult to injury. I cannot believe a jeweler with supposed 40+ years of experience would treat customers this way. I had saved so long to buy this ring, only for Vrej to carelessly sell me a poorly designed piece that lost its precious stone. The disappointment is overwhelming. After speaking with multiple reputable diamond setters, they all commented on what a poor job he did and how unprofessional his work was. Their consensus only confirmed our worst fears about the craftsmanship. Vrej has not only ruined our engagement but has also caused us immense emotional distress. The joy of this significant life event has been completely overshadowed by the negligence and disrespect we experienced. Our engagement, a moment that should have been filled with happiness and love, has been marred by tears and frustration. I urge anyone considering Vrej's services to think twice. Trusting him with your precious moments could lead to heartache and regret that no one should have to endure for such a special occasion as an engagement. But please, don't just take my word for it - see the pictures I've posted as proof. I would hate for such a horrible thing to happen to anyone else. He should be ashamed of the way he treats customers once he has made his sale. I have nothing to gain from posting this except to warn others. He is refusing to fix the setting or do anything for me and I've come to accept this unfathomable loss but that doesnt mean someone else should.

Can I just say that this was the most amazing diamond ring purchasing experience of my life…read more I picked out a stone I liked, showed them a few pictures of what I was looking for and within three days I had my beautiful custom-made engagement ring! This is totally unheard of. That and Vrej was a pleasure to work with throughout the design process. He even hand delivered the ring to me so I wouldn't have to drive back to downtown LA to pick it up. If you're in the market for an engagement ring or anything else jewelry related this is your place. I cannot say enough good things about Vrej and Diamond Code.

Not bad for family business , the husband is very knowledgeable in pricing and jewelry . The wife ,…read morenot so much just there to monitor the husband. Pricing was fair and even better than other stores in Glendale . They did have nice small collection. Compared to other jewelry stores the pricing was 4* fair to the market .

Wow, you can really tell that this is a family business. The jeweler is extremely nice and kind…read more They set my ring and rhodium plated. Looks just incredible! A friend recommended this place and turned out great. Was a little nervous bringing my diamond, by after meeting him, I totally chilled out and new my ring was in good hands. Thank you!

I would like to write to you about my experience with Akel's.My name is JoAnn I have been a…read morecustomer for over 35 years. They have made me two beautiful rings one a new wedding ring and one ring that was stolen from me I had a picture of the ring which was over 75 years old and he copied it perfect. Also made me a necklace that my husband designed for me. They are two of the nicest people you would ever want to meet and most importantly the most trustworthy people I know. I will never go to another jewel place

I have known Akel's Jewelry for over 15 years. I bought our 15th Anniversary ring gift for my…read morehusband from Akel's Jewelry when I didn't even know them. My husband has been wearing it ever since. Since that first purchase I became to know Zara and Robert and they are such caring , professional, patient and friendly people that I would recommend them to everyone. Our recent visit to their new location was very pleasant. Such a modern, luxury and unique experience! They have been very helpful in choosing a gift set for a special day which will be cherished for the years to come!

Annie is very knowledgeable and helpful! Great product and great selections I will definitely be…read moreback

As a customer for over 20+ years, Annie & Mosey have shown exceptional work in their products as…read morewell as customer service throughout the time I have continued to go there. They are both knowledgeable and take you step by step through your shopping experience whether it be looking for Rolexes to customizing your own pieces. Truly a one stop shop for all of your jewelry needs.

It's called Nancy's Gems because Nancy is a gem! From beginning to end she makes you feel like…read morefamily. She helped me pick my 10 year anniversary upgrade and I have found my jewelry person for life. I will never forget the way Nancy made me feel. Thank you for helping me find the ring of my dreams!

Nancy has helped my family find some amazing stones over the years and it finally came time for me…read moreto get a nice ring for my soon to be wife. She was incredibly knowledgeable, helpful and friendly. We came to see her a few times before we decided and let me just say... WOW!! Couldn't ask for a more beautiful ring!! My now fiancee absolutely looooves it and couldn't be happier. She has the nicest ring at her work and everyone who sees it is in awe. I highly recommend going to see her first if you are shopping for any kind of gem or ring. Picture coming soon

First time coming here and will definitely be coming back. I was able to get my Fiancé her dream…read morewedding band here that fit perfectly with her unique engagement ring. Greg was very accommodating, easy to work with and made sure we were happy. The value was great and at the end everything was perfect.

bought a gold chain necklace from this lovely mother and son and they were fantastic to work with…read more honest and trustworthy and had the best chain choker in all of 650 hill!