We've had some issues with our heat pump, and today I have great hope that we are on our way to…read morefull resolution! Two of the most skilled, warm, and very clear technicians came to work to try to trace the problem: Jesus and Christian. They were so thorough and so patient, and we are very grateful for their excellent work. Thank you to Hassler for this wonderful team!

Made an appointment and then ... They didn't show up…read more Called almost 2 hours later telling me they were not going to make it, asking to re-schedule. Clearly I .... didn't

I reached out on Yelp for some help with swapping out my old furnace gas connector, and Adam…read moreresponded very quickly. He was able to come out just a few days later, and fixed everything and waked me through what he was doing, including adding a new shut off value and sediment trap. His quote was very good, and work quality was great. I will be calling Adam again for all my future HVAC needs!

Adam and his brother were wonderful. We needed a new condensate pump for our furnace. They felt to…read moreus like old school down to earth and honest. They were prompt, courteous and respectful. We highly recommend their services. E and N

Jason and his crew were all great! Jason came out within a day of our contacting him, gave us a…read morevery complete overview of what was needed, caught that we would need a new zone board which the other two companies hadn't caught, and he included that in his bid. He gave us three different bids, allowing us to choose to just do a heat pump, to do a dual fuel with our gas furnace that still works well and to do a new gas furnace with heat pump. He pointed out all the pros and cons allowing us to make a decision that worked best for us. He was super responsive when we had questions and was able to schedule us the following week finishing the work in just two days. He has years of experience and we felt very confident that he knows what he is doing. We already have given his name out to a friend and they just finished today! His bid was by far the best, and we are happy to recommend him to anyone!

Had issues with my heat pum. Got set up at a great price and fast service! Thanks again!read more

Spot Free HVAC was our top choice, from their great reviews, detailed evaluation, and helpful…read moreno-pressure suggestions. The quoted price for a two-head unit with external pump was in line or lower than the competing bids, backed by an extended multi-year warranty as Mitsubishi Diamond Certified installers. Heat pumps installed alongside existing central air is not an uncommon request, but we had a great conversation with Brook on how we might update to a more modern system in the future, given our original(!) furnace's age. Side questions for him aside, we had a thoughtfully sized system outlined and quoted within a day, and scheduled within two weeks. Our experience with the installation was similarly great, with the team arriving promptly as scheduled and taking the care to put on shoe coverings moving through the house. Everyone was polite and efficient, bringing the plan to life and bringing us in early when there were onsite decisions to be made in our unique spaces. When an issue arose on the cooling not blowing as cold as we had expected, they were quick to assist with troubleshooting, and had it fully remediating within the week. Permits are still pending due to the Oakland backlog, but their lead electrician will also be onsite during the inspection process so I have no worries there. While our immediate need during the heat wave this Spring was cooling our living spaces, I have full confidence that whenever we go to multizone heating and cooling, Spot Free will be our go-to experts!

Very easy to communicate with and book a quote. I received 3 quotes for our HVAC work:…read more- Spot Free: $21K - Vendor we used: $23K - Another vendor who we used before and were happy with but increased their pricing recently: $32K We decided not to go with Spot Free for 2 reasons. First, the heat pump brand was changed in the quote to one that we did not want (Carrier). We were replacing it due to leakage of carbon monoxide. This is obviously a safety concern for us, but also a peace of mind issue. We had discussed using Carrier at the site visit, but I was adamant to avoid it. Second, Brook mentioned that there was a manufacturer's recall on our existing 1-year old Mitsubishi heat pump (we have 2 zones with 2 separate units) and that we should pay him out of pocket to fix it. I was confused, because we received no information regarding a recall and typical costs associated with a recall are not paid by the customer. Furthermore, we hadn't experienced any issues and we're still within the warranty period from the manufacturer and installer. Brook said he had been processing a lot of recalls on units he installed and Mitsubishi was slow to send parts so it's easier to pay him directly for the repair. I contacted the original installer, who we had a very positive experience with initially, and they said there was no recall. I also looked online and couldn't find any information regarding a recall.

Very disappointed, part of the contract was obtaining the HERS certification. Anchor made some…read moreefforts and then dropped us and doesn't return calls. Leaving us high and dry with Permits open and having to figure out for ourselves how to finish the project. Beware Anchor not finishing the job.

Jonny, the service technician came out to look at my heater. he was on time. Explain everything to…read moreme that I needed to know about the overall service big shout out to the receptionist. She was the first person I talked to great customer service skills and made me feel welcome as a customer. This company did an outstanding job five stars all the way around. Thank You

We bought in a mid-century house whose furnace is located on the roof . It is a common location for…read morethis type of house, but -needless to say- it is not easy to replace that furnace when the need comes. We decided to hire ATLAS for the job: the furnace was old, and the original roof ducting did a lousy job distributing the heat throughout the house. I was always cold even when the heat was "blasting". ATLAS did a thorough and patient analysis of our old system. They decided to double up the ducts to provide more air flow, and they also organized the flow inside the ducts: it worked. Frankly, the final cost was reasonable, considering the benefits I am getting from it. I particularly recommend Nick and Scott who supervised the project: they really looked into the project, then fixed the problem. Plus: the work was clean, and the communication great all along. Happy customer :-)

Attempt 1 at an estimate, no showed. Attempt 2 at an…read moreestimate, scheduled between 10:00-12:00, showed up at 12:45, and was wrong person. Attempt 3 at an estimate, scheduled for between 2:00-4:00, shows up at 5:45, at which point was too late as were just about to leave the house. Person (I assume scheduling manager) then calls me asking for a fourth try at this. She was very polite and apologetic, but in what world would they have earned my business like this?

I originally was going to replace my outdoor ac unit…read more After meeting with them and reviewing my options, I opted to replace my existing AC and gas furnace with a new full electric heat pump system as gas furnaces are getting phased out in 2030 in California. The estimate appointment, equipment procurement , and install was a breeze with a quick turnaround. Angel (the owner) was very helpful, answered every single question I had, and work through the estimate with me to make sure it worked with my budget. Once the equipment was at their shop, it only took 1 day for them to get started and completed the job in only two days, on time and on budget! I truly recommend their services

I have used Velasco's Heating and Air several times for our business and personal home. Velasco's…read moreHVAC Services are professional, extremely knowledgeable and quality workmanship. I hardly ever give reviews about business's. However, Velasco's has earned our confidence and HVAC service needs. Reasonable prices and excellent work. I highly recommend Velasco's Heating and Air.

Mr. Poppy provided exceptionally good service, having recently upgraded the electrical system in my…read more90-year-old home. They thoroughly thought through all the steps, protecting walls, floors and furniture, including bringing in a separate cleaning crew. The courteous team communicated well, with team lead, Victor, going the extra mile addressing hidden conditions practically. Stephen K, Richmond Ca.

Mr. Poppy exceeded all my expectations when it came down to having a brand new HVAC system…read moreinstalled in my home. Soepa (Owner of Mr. Poppy) made the process from beginning until end as smooth as possible. He provided clear and prompt communication from the start. His quote was very competitive and it included replacing my ancient furnace, installing a brand new heat pump, replacing all of the existing ducts, and adding an additional three ducts. My house was built in 1969 so this job was no easy feat. Shoutout to Mr. Poppy's field technicians/installers Bryan, Aaron, and manager Gilbert for all their hard work on the installation process. They were always punctual, professional and respectful. After the installation process was completed, Gilbert did a full walk through with me. He explained how the new heat pump functions, where condensation from the furnace flows (drain system), how to setup and customize preferences on the new thermostat, required maintenance, and things to look out for to ensure the new furnace and heat pump work adequately in the years to come. We are also looking to replace our electrical panel in the future so I want to say "Thank You" to Conor as well. Conor stopped by my house, checked out the current electrical panel and promptly sent his quote to me.