I had a bad experience here and I would not recommend people to come here for their glasses. They charged much higher than other stores. And their service is terrible. I have VSP insurance which covers the $155 frame fee but told only could choose from two small boxes full of dust. She told me only these two boxes are less and equal to $155. Then for the lens, they sell kinds of features and charge me kinds of fees. I don't want to add these features, but they reject and say the glass won't work without these extra features. Actually, my insurance could cover all for good lenses. As the result, I have to pay these extra fees which around $100. Then I got a pair of glasses two weeks later, but suddenly the lens drop off and the frame was broken after two weeks. I want to replace it with a different frame and would like to pay the difference since the quality of the frame is not good. But was told that I have to choose the same size and same model as the broken one. I would like to ask the store manager. But the employee told me that the manager is not working that day and I cannot find her. Then I asked her the name of the manager and found the name card at the front desk of the store. I tried to call the number of the manager but found the manager is in the store who is standing very close to us in the store. I will never go to this store and not recommend people to go there. read more

the IPL treatment and lipiflow really helped my eyes feel less dry and more comfortable, especially Dr. Ma who helped me so much!

We really appreciate Kathy Ip to help us with selections of the frames and provide fashion advices. The service is fantastic and I will definitely come back again. read more

Golden Milpitas recommend IPL for my dry eyes disease.. after first treatment, for the first time in an year , my eye fatigue went away.. excited for my following treatments. Recommend this service to my husband read more

I have been working with Emily Nhanl for many Years . My whole family goes to Emily to get new Glasses every year. When I make appointments, I always want to make sure she will be working that day. She provides excellent service for us. Today is my first time met with Dr. Jason Ma., I was very impressed he speaks excellent Chinese. He give me explanation very clear. I will see him in the future. I am very happy I found him. read more

Kathy is an amazing people to help me. She was very patient to help me choose glasses and understand my insurance. If you need help, be sure to look for Kathy. read more

The Intensive Pulse Laser-IPL treatment they provided was the perfect solution for my eye dryness! after 3rd and 4th session, I almost forget that I had the dry eye symptom, and 5 star ***** services from Tracy and Dr. Ma! highly recommend it. read more

Kathy was very helpful and informative. Great customer service. They have a lot of selections here as well.

Sharon's service is amazing and my frame is delivered very quickly, the quality is good

I really wish there was negative stars possible. I called this optometry today and had a 7 minute conversation where the woman kept talking about exorbitant costs for ortho k lenses inspite of us having insurance. Mind you we are very familiar with ortho k with my daughter using it for the past 8 years. If you want new business, you should consider hiring folks who are motivated. This lady kept going in circles! So frustrating! read more

Doctor Ma is patient. Rebecca provides nice customer service. There are a lot of people waiting in line, so recommend to make appointment read more

I've been coming to Golden Optometry for a few years now and it looks like they've had some recent renovations. The place looks great and they are taking COVID precautions by doing a temperature check at the door, social distancing, limiting the number of people in the store, and all staff wearing masks. I usually come in to see Dr. Chang but I experienced a scheduling issue and ended up seeing Dr.Ma. The online scheduling system is interesting.... they have you select up to 3 dates and preferred times and staff will contact you to offer/confirm appointments. I received a confirmation email on the same day I sent in my request and I emailed back my preference within the hour. However, I never got a response back and then I never got any reminders. (I received an email that made it look like I had an appointment but the comments on the bottom offered other time options with my preferred doctor) I thought it was a bit weird and called to confirm my appointment the day of. I found out that they had missed my email and I was never scheduled at all (not even for the time it said I was rescheduled for). I was disappointed but the staff were pretty good and was able to offer another appointment for me with Dr. Ma for the next day. I've seen Dr. Ma before and the time worked out for me so I was fine with it however, as a caution for anyone else, maybe call to firmly confirm an appointment. Aside from that weird email glitch, everything went pretty well. Dr. Ma was very knowledgeable and patient with his explanations and my inquiries. He was also thoughtful enough to offer me two prescriptions (stronger one for driving and softer one for computer screen use) when he found out I mostly work in front of a computer screen. My primary goal was to get an updated prescription for glasses and I got it all done within a 30 minute visit. The staff were helpful and thorough with their explanation for my insurance benefits and I really like the doctors there, I'd recommend this place if you're looking for a new office to go to. read more

Golden Vision Optometry - My initial confirmation email that looked like I was scheduled for March 12 at 10:30am and options for other times. - Optometrists Near Me - Milpitas, California

My Burberry eyeglasses became kind of loose so brought my glasses here to get tightened. The staff was really friendly and helped me right away. They were able to fix my glasses within less than 5 minutes and for free. I did not buy my glasses from them. They had a great selection of glasses so will probably come back once I need a new pair. read more

Outstanding service. Everyone was masked up and distanced. Clean, beautiful interior and great selection!

WAISTED MY TIME AND BAD ATTITUDE! I made appointment for my husband one week ago and the representative said Saturday 4:30, well we arrived on Saturday they said it was Sunday. It might a misunderstanding so we went there again on Sunday, waiting from 4:30 until 6:00! They were repeatedly said we are the next patient because we didn't asked for a specific doctor, however I saw many patients went into the checking room but didn't called my husband's name! I was asked again then the representative stopped answer when is my turn and ignored me! I will change my insurance to Costco, will never come to here. read more

Great service! Sharon Leong is very patient and gave me a lot of good suggestions on the frame selection. The whole process is very smooth. Definitely will come next time! read more

I will never go back here and I suggest you do the same. The staffs are horrible and sloppy. Worst of all, they think they are good. I overheard they talked to each other that newbies are not as good as the senior staffs. I am like "RIGHT...." It's laughable. They messed up my appointments and my orders. And one time I scheduled an appointment with a doctor, they did not call to notify me that Dr can not make it that day. And they still argued that I did not tell them I only want that doctor. There is a reason I schedule an appointment with that particular doctor!! And the wait time is long. One time I waited for an hour and I complained to the staff. She is like others waited longer. It really pissed me off. There is a reason we scheduled for that particular time! And it's not like we don't need to work. I had to stick with them just because I have paid with my insurance already. I have not gone back since. The only good thing there is Dr Teresa Wu. She is very friendly and patient. I hope she can find a better store then this. Dr. Wen seems to be very experienced but she is very impatient. I felt she just wanted to shovel me out and get the next one in. We also looked at the sunglasses over there. They said the Tag Heuer is 500 which is more expensive than the Tag Heuer store in Valleyfair for 100 dollars more. That 100 dollars is about the amount that the insurance compensate us for glasses. They just literally raised the price to take that as their profit. I suggest you not to buy glasses there either. read more

Stopped by Golden Optometry again the other day with a great guy friend... *sigh* My addiction to glasses continues... I just wanted to update my review and add a quick note that they still have a great selection and great service. This time, Xia Ying helped us and she was very patient and good at choosing frames that we liked. That kinda service makes me wanna come back everytime I'm bored with my selection of glasses and want something new. (After donating some, I now only have 6 pair.) See ya there! read more

I just picked up my Tiffany & Co. eye glasses with prescription from Golden Milpitas. I would say their range of selections is a lot bigger and better than Vision First Eye Care that is also located in the same plaza. Golden makes great prescription eye glasses, the technician there knows how to adjust the frame to the comfy position for my face. The nicest thing is, they can add nose pads to the frame; this is really nice for someone like me, who has lower nose bridge - and the nose pads are very durable. Now, service can be annoyed sometimes; they have too many staffs who don't have much experiences and always have to wait for the senior to help out. I personally prefer to have Emily to help me, since she's there for many many years. Price wise, they are on the higher side; if I were to choose something that already has nose pads then I might not come here. read more

I have Dr. Ma help me, and he is very clear Emily and Grace are very friendly. Today I have Ariel help me and Dr. help me. Friendly and quick on the week day. read more

Had to come in on a Saturday afternoon to get the hubs glasses fixed that he accidentally broke. Found this place on yelp and we came here cuz we didn't want to go to the mall cuz it would be packed so this place was next on our list. Place is decent size, huge parking lot, a lot of parking but it could get busy and packed due to all the restaurants located here. Walked in the eye place and it was packed, a lot of workers and a lot of customers. We got helped within a few minutes. The receptionist was nice and helped us get a eye technician to fix his glasses. It took him about 5-10 minutes to have them fixed. Would def come back here again for any emergencies. Thanks for the speedy great customer service! read more

i walked in to ask for help for fitting my eye glass, I told the staff i am willing to pay. A male staff technician came to help me very professionally. He did a good job for me, he refused to accept my pay for service. I am really impressed by their professional customer centered services. read more

Kathy was very helpful and patient when we spend time to try on frames. Staffs are friendly and very helpful. They carry a wide range of brands to choose from. Overall very happy about this experience and will definitely come back for annual check ups and glass renews. read more

I've been visiting Golden Milpitas Optometry every year for 15+ years. I live closer to the newer Cupertino location now, but I still come back to the Milpitas store from time to time. There is a wide selection of frames in the store, and I've enjoyed working with Sharon and Kathy over the years. Sometimes they get so busy that they have to divide their time among many customers, but both have been super helpful and neither has tried to sell me things that I don't need. In terms of optometrist, I really like Dr. Julia Wen and would prefer to go to her if her schedule allows. Dr. Wen is the ultimate professional. She has a lot of experience and is obviously very knowledgeable in her field. She is very patient in addressing all of my concerns. read more

Sharon Leong was very helpful from the moment we walk in and also they have a large section of glasses to choose from. Very customer centric and created a wonderful memorable experience- definitely coming back! read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

Kathy serviced me when I went in the store and she helped me find a pair of light glasses and I was really happy with overall service, she's super friendly - knowledgable and professional, she really spent time to make sure I get the frame I like! She's a Rockstar! Highly recommended. read more

I highly recommend Golden Vision at Milpitas for all eye care needs. While I got my eye test done at a different place, I got the glasses at Golden Vision. The staff, especially Sharon Leong, were fantastic from the beginning. When I went back with a damaged frame after a few months, Sharon went above and beyond and ordered a new frame completely free of charge. read more

Wait time is atrocious. I keep coming here because I really like Dr Wen but I've been here three times in the last two months to get fitted for contacts and each time have waited over an hour. Maybe try scheduling fewer appointments? read more

Kathy was very helpful in helping me getting my new prescription glasses. She broke the down the cost very detail and provide very informative info. read more

My wife and I came for eye exam and glasses. Kathy Ip helped us on eyeglasses and frames selections. She's very nice and patience to help us, very good customer services. The staff are gentle and friendly. Highly recommend. read more

Eyewear Consultant Kathy Ip is very professional and helpful in helping me select glasses frames. I tried on many options and she was very patient. Also she actively helped me select potential options that fit my needs. I was able to obtain glasses and sunglasses that I liked. Thanks read more

Golden Vision has been my go to optometry for well over a decade. I've been going to their Milpitas, Vallco Mall, and now Cupertino locations. Their staff are courteous and professional. Emily, Valerie, and Daphne goes above and beyond with their customer service. With their years of knowledge and experience, my questions/concerns are always answered. It gives me confidence knowing I'm in good care. I have high respect for them. Golden Vision have a wide variety of eyeglasses and sunglasses to select from. I never felt rushed selecting a style and always satisfied with the frame I've chosen. I definitely appreciate their patience. Turn around time for frame and lens arrives in a timely manner. Overall, I'm a happy returning and long time customer! read more

I came here to look for my eyeglasses and for my sunglasses . Kathy Ip was very helpful and friendly. She accommodates my need and help me to pick the right eye glasses that will fits me and look good. She's Professinal and and I would like to recommend this place to my friends and family. read more

Kathy is very helpful and patient finding the most suitable glasses for me! Highly recommend!

So this was my first time getting my eyes checked in the US. I picked Golden Optometry and I'm so glad that this was my first choice. The ambiance, as soon as you enter the store is feels so fancy and posh. I had an appointment with Dr. Shih and she was very sweet and excellent while helping out with my new prescription. She patiently explained to me any concerns I had and helped me understand my retinal scan reports. After I got my prescription, Kathy Ip helped me pick out a pair of sunglasses (prescription ones) and a pair of eyeglasses. She was so sweet and patient with me, while my husband and I went through quite a few frames tbh! I would highly recommend her if you're getting your frames from the store. Overall, my experience with Golden Optometry was so good, I'm 100% sure I'll be back when I plan to get a new prescription for my contacts. read more

Amazing staff, very friendly. Shout-out to Minh who patiently answered all our questions and helped with our glasses.

This was my first visit to Golden. I made an appointment after work on a weekday. There was virtually no wait. I haven't had my eyes checked in a few years and went in for a check up. Yvonne helped me with my eye exam. She was very courteous, friendly, and professional with me. Had a great overall experience, would recommend. read more

I have been their client for over 10 years, and I am always happy with their outstanding service. Last year I had LASIK done and was very satisfied, it absolutely improved my quality of life without glasses. Dr. Ma is excellent for all my exams and follow ups. The assistant manager Emily is very nice and helpful. She helped me scheduling all the exams and follow ups. She is also very patient and knowledgeable helping me choosing the suitable sunglasses after the LASIK and this year last week too. I was happily surprised how much time Emily had saved for me. Both Dr. Wu and Dr. Yee are very nice and wonderful doctors for my sons. One of my son wears Ortho K lens, both doctors helped a lot. Excellent job! Thank you! read more

So I haven't had to go to an eye place in a long time because I had Lasik. However since 10 years, my eyes have gotten a little worse and I decided to stop on in based on a recommendation on a friend. I am so glad I came in. I was greeted by Huy, who did a phenomenal job going through the different frames so that I would feel comfortable and look good based on my preferences. He was able to look up my insurance with ease and laid out what the procedure was for getting the glasses and setting an appointment with their in-house optometrist. I had my appointment with Jackson Ma O.D. He was super friendly and educated me on what had happen with my eyes after some time with my Lasik. I felt confident in his ability and he was very approachable and gave me a great break down on my eyes. This place does get busy on the weekend, but I was able to stop by during my lunch. Would recommend this place to anybody. read more

The office is clean and adhere to social distance. The optometrist is very professional and knowledgeable. However the price of the eye compress heat pads and eye lid scrubs are ridiculously markup 2x from outside stores. Make sure to compare before you buy. read more