Was told my driver would be ready by 4 the next day drove an hour to pick it up and they haven't even started on it when I arrived

I will say that I was given a delivery window 4/20-4/23 and still waiting for a tracking number. ordered standard setup of golf clubs and they claim is custom (weird) or excuse for the delay. Stay away, there are better choices out there. read more

My favorite golf store in Austin. It is less pretentious and has everything i need for my golf game. I love how you can use their bays to try out clubs and hit a few balls. They always have deals going on and the staff is friendly. read more

Today we bought our left handed golfer a new set of clubs. The patience, professionalism, and knowledge we experienced during our visit was perfect! I definitely recommend!!! Thank you!!!! read more

Golf Galaxy - Golf Equipment Near Me - AUSTIN, Texas

l was in the Golf galaxy in Austin, Tx today with husband. I went to use the ladies room and it was disgusting!!!! Toilet's, sinks and floors were very dirty. PGA TOUR store in Austin have very clean restrooms. Golf Galaxy do better! read more

I woefully needed to have my putter regripped. I strolled in mid afternoon on a weekday and was able to have their Techs replace it as I waited. I could not locate the exact replacement and one of their Techs was able to assist. As a bonus I somehow had a $10 reward in my account so that helped as well. Winning! read more

I'm a new golfer getting into the sport. Stopped by to upgrade my current set of clubs and cannot be more disappointed in the service at Golf Galaxy. Gray - an apparent "sales lead" - made me feel like a jackass for having a $1k budget and seemed incapable of offering any suggestions beyond that. Gave me a couple half ass suggestions and then just walked away. Wow. I saw him then wandering around with NOTHING else to do so I can't imagine why he was so put out by talking to me. Golf Galaxy this is not the way to a build loyal customer base. read more

Golf Galaxy - Here's the sales lead doing nothing after I put him out for asking two questions.... - Golf Equipment Near Me - AUSTIN, Texas

Went to Golf Galaxy to replace a shaft. Ordered and prepaid for the shaft and service. 5 weeks later and no word on the status. I called but calls are auto routed to an answering service saying they can't get to the phone. I called the main customer service line and similar results... auto answer and get caught in continual loop. I then tried online chat which led to them asking me a million questions only to suggest I visit the store in person. Absolutely ridiculous read more

Overall shopping is always great and I've had clubs fixed and customized here. I see no reason to go elsewhere. read more

This is my go to spot for golf gear. They have all types of clothing for lady golfers. How we they recently removed the ladies clearance rack of clothes but the guys still have one. So that's not cool and it needs to be addressed. read more

Would give 0 stars if I could. I never leave reviews but this experience was ridiculous. I went in for a club fitting (full bag) for 250 bucks. I was expecting to take our time and hit different clubs, shafts, and grips but that was not the case. First, the "certified club fitter" had cashier on his name tag, could not operate the computer for multiple fitting apps they use and kept making weird jokes. Second, we literally rushed through a full bag fitting in 2 hours. He only let me hit one driver and then said "found your driver". I would mention trying this club or that and he just ignored what I was saying. I was totally disappointed and will not recommend Golf Galaxy for anything ever again. read more

Disrespectful in the extreme to customers. Jason, Golf Galaxy Austin. I'm a 62-year old woman and was looking for a specific golf bag for my husband's birthday. I've never been to Golf Galaxy, but we've been members of a country club in our 30-year Austin history. I saw the golf bag area and dug into the area but couldn't find the bag I wanted. I knew they had 2 of these bags. i pressed the button for assistance and Jason came, clearly annoyed that I had asked for help. Jason said "What color do you want for your husband's bag? " I said--again--that I was looking for a model of a golf bag, not a color. He sighed and asked again about color. Such a ding dong. Also rude, condescending and has no business being in sales. I walked away without a word to call my husband re: which bags he had looked at the day before. When I returned there was a woman there who knew precisely what I wanted. 4 minutes. Jason does your business no favors. I recognize mansplaining when I see it, but have *never* seen anyone ace it like Jason. Epic. read more

Jack was awesome!!! He helped me a lot trying to find the perfect iron set for my specific swing!! We tried a few different irons until we settled on the P790!!! Well done Jack well done read more

Golf Galaxy - Golf Equipment Near Me - AUSTIN, Texas

Bad customers services and careless atitide from the top manager there tward customers when a problem happens to their selling products. I bought titleist driver last August-4months ago- paying $500. It cracked in crown while playing in the course last sunday. I brought it back to the store. These are their responses to it basically. "We don't make titleist.You need to talk to titleist direct.There is nothing I can do about it." They even refused to give me purchase date and the copy of receipt. So I am calling titleist now, but they told me I was not supposed to talk to titleist, I needed to talk to the golf galaxy where I purchased. So what am I supposed to do now when I have a defected driver like this? No driver can be broken or cracked unless I am stringer than Woods. Its obviously product defect. Can golf galaxy be more proactive for their customers when happened like this instead of showing irritated atitide, unkindness and carelessness in face and on the phone? read more

Golf Galaxy - Golf Equipment Near Me - AUSTIN, Texas

This has to be the absolute worst web site I ve ever seen. I am in the market to buy new irons and complete set of woods,over $2700. To start I can t change the store to my location,Austin. I ve tried 7 times it keeps defaulting to "woodlands,tx" some 4 hours away. Ok so let's try to shop and find my specs and add to a cart.I try to choose my options with driver and fairway woods, it won t let me secure choices in order to add to my cart. Same with irons. For heavens sake GG wake up!! I gave up,went to tgw.com and in 12 minutes found all my options,added to a cart and guess what- I ll be placing the order. I tried to email GG corp. hq or local customer service- just a joke. read more

Went in today and had an amazing experience thanks to Steve! Steve took the time to find the right clubs for me, keep me within my budget and educate me without making me feel like an amateur (which I am ). Can't say enough great things and I'll definitely be back! read more

Steve and Jason are awesome!! Steve has helped my husband and I several times. He helped with finding the right putters and grips for both of us and makes excellent recommendations for other items. I needed a new travel bag and he pointed out items I hadn't even thought about that will help with durability and protection of my clubs. Jason helped both of us today with a driver fitting and spent as much time with us as we needed and answered every question we had. He is very knowledgeable and made great recommendations on clubs and grips. We will definitely find these guys every time we are at golf galaxy. read more

Customer service is beyond anything i have ever seen in any sports shop. They take the time with me every time we go. I love this place and i rather come here and support an establoshed business than buying online. read more

Went in to get a new grip for a putter. The guy just waved me towards the grips even after I explained I was totally new to golf and had no idea what I was looking for. The entire time he was wearing his mask below his nose. The whole experience was off putting. read more

Horrible customer service. Countless situations where I left feeling disrespected (as if I was bothering the golf pro's or managers with my questions) or getting pushed off to the 1800 during the week, etc. It's almost as if they believe they are the only shop in town. I spend over 1K with them over the past 10 months and finally said enough. I found a local shop in Georgetown and purchased new wedges and getting fitted for a new wood. Don't waste your time. Find a local shop and support them. read more

Simply the best place in town for your golf needs. Golf Galaxy picked up the Golfsmith stores a few years ago and kept many of them although sadly, the big one out on I35 N is gone along with its great outdoor practice facility! Yet at the Arboretum location you're going to find most of what you need for women or men, with just a tad bit for the kids. This is an adult golf store. And if you're lucky, you'll run into Tom out on the floor who will take excellent care of you, and Selina behind the counter who is nice and helpful. They've good some good peeps. Today's version of Golf Galaxy doesn't carry quite as much inventory as the old store, but its quality merchandise from the major brands and they're well-stocked. Don't forget clothes and shoes - they've got that covered as well. With six indoor bays (and five linked their own monitor) you can swing away and see what feels good. My two favorite things about Golf Galaxy: if you've got some time on a rainy Tuesday afternoon you can spend an hour in those hitting bays trying just everything. I know: I've done it. And number two? Well, you're going to need some clubs to try and the trade-in racks are full of irons, hybrids, woods & drivers You're going to find something to hit. Big plus on the trade in rack - most of it is high quality name brand equipment unlike the old store which sometimes had some pretty whack stuff crammed in there! And don't forget to look over the pre-owned putters - there are some gems to be found for the patient. Ok. Remember Golf Galaxy is tied to Dick's so your bonus points from one store apply to the other, and, GG often has some serious good sales on shoes and clothing as well as the Rep days when various club makers come in pimping their stuff. If you love golf, you gotta go. read more

I love Dick Sporting Goods and was hoping for a similar experience here. I discovered the opposite at Golf Galaxy. I'm heading to Boston to play at The Country Club, arguably one of the most iconic courses in the US, if not the world. I wanted to upgrade my putter, get some new apparel, and possibly some new shoes. I was in the store - which actually does have a great selection and all major brands - for almost an hour. I meandered around accessories, the clubs section, the swing analysis center, apparel, and the putting green. I passed by at least 8 if not 10 different "staff" members - easily noticed by their Golf Galaxy polos and radio war pieces - and was never approached or asked if I needed help. I walked around with a few items and even plastered a "please help me" look on my face and was ignored. That didn't stop one sales staff to walk in my lie as I putted though. Not until 45 minutes into my stop did I speak to the front desk staff when I asked if they had a specific size in some under armor shorts. I went back and placed all my potential items where I found them, kindly nodded to the 5 GG staff congregated by the club selection, and walked out the front door with zero intention of returning. If you know what you need and in what size or model, you'll probably be able to find it here. If you want quality customer service and a world class experience, steer clear of Golf Galaxy. read more

Great selection and club building was A grade. Sales guys were rude and pompous though.

Coach Jim was great! Helped me with complete set of clubs fitting. The cashier lady was a bitch. After spending USD 2600, I asked for duck tape to secure my box of clubs for air shipping. She gave me a small roll and not willing to give me a fresh roll even I asked. I guess she never traveled before. And guess what, customer has to do his own packing worthy of air travel. Bitch!!!! read more

A big comprehensive store. They had everything I was looking for. The staff were friendly and helpful. In particular, Selena took the time to share her experience and opinions about golf courses in the Austin area. Invaluable service. read more

So very simple new club and shaft a project x . Supper excited. Asked gold galaxy to put them together for me. Thinking that the are professionals, but when I went to go pick it up found resin or glue on the head and it looks like a kid did it because how sloppy it was done with no care. All the would have to do to make sure that doesn't happen is use tape. The place does not care read more

I have been doing extensive research on shafts and trying to learn my way around them rather than walking in blind, getting a fitting, and then telling me I should be using this without knowing why or what has changed. First I got my current shaft adjusted. Then I started thinking more about just getting a new driver. I literally had a TaylorMade M5 in my hand and I was going to pony up 550$ for it. I was told I might be able to exchange a shaft with another M5 and was asking about the kickpoint on a certain shaft. The gentlemen helping me called in for help. "Scott" maybe " " not positive" came over and the first two sentences out of his mouth were. "Why are you looking at shafts and asking questions that you don't know anything about? You should get a fitting" his tone was derogatory Some more gargle came from his mouth and I was floored. Couldn't say a word. I just shook my head then I put the club back on the shelf and walked out the door. Worst customer service I've ever seen. Unfortunately "Scott" you've now made me a PGA Superstore customer/advocate for life. It's two minutes away just across the street. Their staff is knowledgeable, courteous, with a better selection. They'll also price match anything you find at Golf Galaxy. The only thing this place has going for them is "Coach". Take your business to the Superstore! Although if you find yourself in here speak to Coach get a price and drive across the street to make sure they don't have a better deal. read more

I went there yesterday to look at irons. Although I hadn't made an appointment, I was helped by Steve Templin who set me up in one of the bays and brought various models to try. With just a few shots, the machine pointed out to me what was wrong with my swing. (Closed face at impact.) I realized I needed to fix that before I invested in new clubs. Steve was very patient and kind even after spending an hour with me knowing he wasn't going to make the sale. Golf Galaxy and Steve WILL get my business WHEN I fix the issue and return to buy clubs. read more

Frustration is an understatement with this place. Ready to drop $100's of dollars on new clubs and shafts and can't even get anybody to check on you or greet you. They're too busy letting the hackers have fun on the simulators which is hard to watch. Went in a few weeks ago and made it easy for the guy. He didn't come to me, I went to him. Told em I had a Sim driver head and wanted a new shaft. Of course they didn't have the one I liked in stock, but he assured me it could be ordered and in store in a 3-5 days. THE ORDER WASNT even verified in 3 to 5 days, so more like a few weeks. I'll be lucky if I swing that thing by the end of July. I go back in to test shafts for my sim 3wood and just standing by for 25 mins in the track man hitting a 7 iron to warm up and no one ever comes. I stop by the shop counter on the way out just in hopes that my shaft might be in. I ask and the gentlemen checks which is fine, but another gentlemen comes walking up and they just start shootin' the gums and I'm standing there unsure of what's going on. When this shaft comes in, I pray to god sometime this next month, I may just find somewhere else to have installed and 3wood. Staff is incompetent and have no idea what they're doing. Better off setting the track man up yourself and trying the clubs and comparing the results, then go order it online or find a mom and pop golf store. These hackers are probably all 20+ handicaps anyways. TRASH ***UPDATE*** went to the PGA store online and ordered 2 of the shafts that golf galaxy couldn't get delivered or even processed in a timely manner and got for $200 less than what they had em marked up for. Needless to say won't be long until golf galaxy goes outta business. Lesson to be learned. Look else where when purchasing and really only go to golf galaxy to hit the clubs, but buy somewhere else. Less hassle and better prices. read more

Been shopping here since Moby Dick was a minnow and I'm never disappointed. Jayson, who's a master club fitter, is tremendously skilled and just a pleasure to spend time with. Some professional consultants drive you crazy with their lack of ability to understand that the client is the one making the purchase. Jason is passionate about his company, his brand and his work and is truly a pleasure to work with. Must be nice to have the face of a company like Jason. And I love the store as well. Much appreciate the personal feel. read more

Austin, TX location. It took a while, but Nelson searched the entire store and found me a used hybrid that was exactly what I needed for a fraction of the new cost. He saw me swing a few times and knew exactly what I needed. I highly recommend Nelson, if you can get him for a fitting. Thanks buddy. BTW, the new simulators are excellent. PGA Superstore lost a potential customer. I walked in and out of there with nothing last weekend, didn't feel right. read more

Went in for a new SET of clubs and was told that I need to Pay a $100 for fitting before I can even look at a club. I had to ask the cashier the same question and his reply was yes but if you buy a set you get it back... I like to gamble but you want a $100 for me to even get in the store... How much is a new set, nope pay $100 to talk to me...lol read more

7/15/21 I am new to golfing and I want to give a big shoutout to Steve who helped me and gave me honest good advice for a beginner. Showed me used clubs I should look into starting. He never pushed me to buy new expensive clubs. Even stayed after his shift to make sure I was taken care of. Excellent customer service! Thanks Steve! read more

I went into the store to demo some irons. I don't know the name of the guy who "helped me" since he never introduced himself or asked my name. While I was hitting he spend the majority of the time talking to guys who were in their and demoing drivers. When I went to the front of the store to stand in line to purchase the irons, at a total cost of $974.24, I waited while another customer was making a purchase while basically taking phones calls the whole time. Once his purchase was complete the sales gal turned away and started doing other things. I told her I was waiting to purchase my clubs and she told me I wasn't standing "in the line". There was no posting to show where the line was! As a senior women I will make a point to NEVER shop in this store again! read more

So I have spent thousands in here. Every year getting my wife and I clubs regripped...new clubs, bags, balls ..whatever. I WILL NEVER go again. Bought hundreds of $$$ of XMAS presents this year here - one was defective. Fifty dollas or so , I got in and ask to just replace, not refund. The guy replaces and says "you owe us $5. 85". I am like WTH? Same product? A month ago...like for like replace ...and I owe? He is like.."yeah, so you used a 10 percent discount card." I am like ok, yes, but I am replacing like for like - I cannot get a new one for the one I got without owing ? When I used my 10 percent. I did not relalize I bought a broken item....not my fault. Now sice my 10 % is expires I am charged ? Managers...you should be ashamed. Replace products "like for like" - who cares if I got 6 bucks off because of a discount card- YOU sold a DEFECTIVE. Item....YOU!!! I will now take my business to PGA Superstore. How rude are your people when I asked why this was ?? All I wanted was repoace the product for a new one, but you rifle me...for 6 dollars....nice. Goodbye read more

Tried out Golf Galaxy for one last time, and yet again, no acknowledgement. Wanted to install a new shaft and grip on a broken driver and shop for a new iron set. Stood in the golf services area for quite a while and was ignored. I'll be closing my scorecard account, and will buy my new iron set at PGA Superstore. Done. read more

Go see Deborah at golf galaxy for any of your golf needs. Hands down best customer service in Austin. Got my clubs re-gripped in no time!! Thanks read more

I was looking for a new driver. and I had a GREAT club-fitting experience today with Scott. Super knowledgeable, he spent an hour analyzing the numerical results of my swing, offering different club heads and shafts to make valuable shifts in ball speed and spin (to improve distance) while maintaining my inherent draw. I recommend him highly! read more

David in the shop saved the day. After an ambitious DIY streak I was on, I bought grips and tape to do it on my own. When I hit a wall, I took them in and David walked me through it and then turned it around ASAP. He was awesome, and the customer service otherwise has been good. I also like how you can test out clubs in the bays and they don't hassle you to buy them. If you need someone to look at your clubs, I would trust David with them. read more

Came in two weeks ago and got to work with Coach. He was a great salesman and loved our chat. He got me all set up with what I needed. I work close by and thus far everyone has been really sweet to me. Given that I work close by I come in randomly to burn time and look around. I'm always treated with respect and kindness. The store itself has been freshly remodeled and looks great. I must admit I'll jump in the bays at times to try out different clubs and so far I've been treated with nothing but respect. I'm always asked if I need help which I appreciate. Thanks again Coach! read more