America's Tire is a great family business that is trustworthy. We frequently choose this business…read morefor tires and appreciate the straightforward service and their sole focus on tires. It reminds me of other family run businesses like In and Out and Chick fil A where you're valued as a customer, the prices are always fair, and the quality & service stands out. First time at this Mountain View location for tire rotation and it was relatively quick as we had an appointment.

Had an appointment scheduled weeks out to get a punctured tire patched -- rear passenger side…read more Simple job. Show up on time and the rep (Robert) immediately says he won't repair it. I push back and ask him specifically which puncture is actually causing the leak. He starts checking and finds out the one near the sidewall isn't even the issue -- it's the other punctures. So now the original reason to refuse goes out the window. Then he pivots. Goes over to my front driver side tire -- completely different axle, opposite corner of the car -- and says he won't service my vehicle because of the condition of that tire. Points to a specific line in their internal policy: "2/32 Inches or Less." I read it right there in front of him. That row describes what they can and can't do with a tire that IS itself at 2/32" -- it says nothing about refusing to patch a completely separate tire on a different axle. He misapplied his own policy. Also worth noting: that same policy line has a green checkmark under "Inflate" -- meaning by their own chart they'd inflate a 2/32" tire but won't touch a perfectly separate tire on the other side of the car. Make it make sense. I asked him to put the refusal and the reason in writing. Wouldn't do it. Just kept pointing at the policy -- the same one that doesn't actually back up what he was saying. And here's the part that gets me -- if it's a safety issue, why'd you let me drive off? No waiver, no documentation, nothing. Just sent me on my way with the puncture still in the tire and the "unsafe" tire still on the car. That's not a safety call, that's a sales call. Posting the policy photo so you can read it yourself. Filed a complaint with the California Bureau of Automotive Repair. If this sounds familiar at this location, you can do the same at bar.ca.gov.

I've been to other America's Tires locations before, but this was the first time I actually booked…read morean appointment in advance for service at this particular branch. Since it was conveniently located near my workplace, I figured it would make things easier and save me some time. I brought my car in for a simple balance and rotation service--nothing major, just routine maintenance to keep everything running smoothly. It was a Friday evening, so I wasn't surprised to see that the garage was pretty crowded with cars. In the past, I've made the mistake of walking in without an appointment and ended up waiting for hours, so I've definitely learned my lesson. Scheduling ahead of time really makes a difference, especially going into the weekend when most people are trying to squeeze in last-minute car maintenance. The young gentleman who assisted me was friendly, professional, and welcoming from the start. He explained the process clearly and gave me an estimated wait time. Even though the shop was busy, the service only took about 45 minutes, which was actually faster than what they initially predicted. I appreciated that they managed their time well and stayed efficient despite how packed the garage was. Overall, I had a great experience. The convenience of the location, the courteous customer service, and the quicker-than-expected turnaround time made the visit smooth and stress-free. I really appreciated the service and will definitely consider coming back to this location again in the future.

I had a great experience at America's Tire on El Camino Real in Palo Alto. I initially went in for…read morea new tire and was helped by Brian, who was extremely professional, knowledgeable, and helpful. He really took the time to explain my options and made the process easy to understand. During the visit, I realized my tires were still under warranty through Sam's Club. I ended up canceling my service at America's Tire, and they refunded me without any issues. What really stood out was Brian's attitude. There were no hard feelings at all. He told me his offer would still stand if I decided to come back and remained just as professional and pleasant throughout the entire interaction. After driving to Sam's Club, I found their prices slightly more affordable due to the warranty, but the difference wasn't significant. Ultimately, I decided to come back to America's Tire purely because of the outstanding customer service. Brian made such a positive impression that it outweighed the small price difference. I even had the option of going to Costco or Sam's Club, but I chose America's Tire because of how well I was treated. When I went back Brian was not available but Alejandro helped me out with the same level of professionalism. They replaced all four tires in less than 30 minutes, and the pricing was very comparable to Costco and Sam's Club. I literally came back because of the customer service alone. If you're looking for a new set of tires and value professionalism and great service, I highly recommend checking out America's Tire on El Camino Real in Palo Alto.

It's been a while since I stopped by, but I wanted to write a review to support this business…read morebecause they are truly top-tier. ACE Tire is the definition of a great local family business. They are experts at alignments and can source just about any tire you're looking for. The best part? No pressure. They don't try to upsell you on repairs or parts you don't actually need. You can tell they actually care about people, not just profits. I've watched them help customers by selling a single used tire when that person couldn't afford or didn't need a full new set. That level of honesty and flexibility is hard to find. Whether you need a full set of specialized tires or just an honest alignment, support these guys. They earned this 5-star review a long time ago.

The people at ace tire are honestly the best I've worked with. I've taken my car there a few times,…read moreand every time they always help me with exactly what I need no matter the request. I ask/explain to them what I need and they get it done. I've recommended so many friends to them because of the quality of work. Definitely check them out!

Alejandro and his team were helpful with finding me the right product for the right price. Service…read morewas quick as well!

I frequent this location a lot to get oil changes and tire rotations. Ive also purchased new…read moretires here. There's a good chance you won't always see the same service member on each visit. You should always ask questions. Today, I was assisted by Alex and he was very helpful. I've also met Emanuel and Juan in the previous visits. If you receive a coupon in the mail, you will find more value in the prices.

Price for a full tire swap and alignment came out at roughly half the competitor prices, and they…read morefinished much more quickly than I expected. Waiting room is also in full view of the garage, so you can watch the techs do their work in case the fast turnaround time has people suspicious.

The best experience I've had at a tire shop. I did an inquiry and Richard responded right away. I…read moreprovided him size of tires and what I use the car for and he gave me a quote. Came in and Richard greeted me and they started working on installing the 4 tires. Will be back to get brakes done. Fast, easy experience and is my go to for tires now. Costco is good but a pain to order tires, make an appointment to get them installed 4 weeks out. Not to mention if you have nail or flat, they make you do an appointment again or come in at 7 in morning. Tired of doing that and will support local SJ businesses.

Easy to schedule over the phone, excellent service experience…read more Dulce, Oscar and Michael will take good care of you and get you going. Mercedes Alignment performed masterfully, Bruce is awesome! Highly recommended!

Props to Oscar and the staff for installing 4 new tires. I did not have an appointment the…read moreSaturday I dropped by. Even without one, I only had to wait an hour or so for the job to be completed. A bonus was that my purchase came with a Firestone promotion. Thanks all!

When you buy tires online, It looks like tires get shipped out on Thursday, and arrive on Monday…read more After the tires come in, you can book an appointment, but they book about a week out. After you book a tire appointment, be prepared to wait. My car sat in the parking lot for about 75 minutes before it was brought into the bay to get the new set of tires. I'm not sure the cheaper price is worth the hassle compared to by local shop.

Purchased my tires here and got them installed within 90 minutes as quoted. Made my tire…read morereplacements appointment online, everything went smoothly. Unsure how long tire replacements typically take but I was happy that they didn't go over the 90 minutes quoted. Very nice and patient service from the technicians here. Appreciate the similar friendly service like other Costco departments.

I had a severe vibration issue at high speeds with my car. Other shops could not find the problem…read morebut Joe and his team were able to figure out that the expensive EV rated Michelin tires on my EV suffered from acoustic foam that had delaminated on the inside of the tires. I highly recommend this place for anything to do with tire mounting, balancing and front end alignment. They do fantastic work!

I'd heard great things about this ship throughout the years and finally went to them when I…read moreupgraded my suspension components. My suspension has adjustability built in and I was assured that they would use that as using shims isn't as reliable. Today I found that they did use shims as it's more convenient. This is in addition to getting my car returned with damage to my dash to which I was never responded to.