Went here to get a mattress for my new house and knew nothing about them. Mohammed guided us…read morethrough the process and was very helpful in helping my son pick out a mattress.

I bought a tempur pedic mattress for my son this weekend at this location. The gentleman who served…read moreme was Mohammad. In general, I had very positive buying experience - Mohammad is very knowledgeable in his field of mattress, and when it comes to making a deal, he was vey reasonable to deal with. I love to support local small businesses, and it's even more pleasant to do so when they could match up / beat online offers.

After visiting a few local stores, we came to peruse this location in the Kentlands. Everything…read moreabout our visit with Tom and Isha was pleasant and comfortable. They proved to be very knowledgeable about the types of mattresses and the effects on each part of the body. The delivery of the mattress was a very smooth and convenient process. The delivery persons were kind, efficient and neat. Also, taking great pains with cleanliness and the removal of my old mattress. Mattress Firm provides tremendous customer service throughout each phase of the buying process.

Mattress Firm was paid $4,000 to replace a mattress and remove the existing box spring and…read moremattress. We waited two weeks for delivery. The mattress installers were "unable" to remove the existing box spring, despite the fact that the box spring was installed at the same time that the old mattress was installed, with no issues by the installer of the original mattress/box spring. So, now we do not have a new bed and we are left with our old bed. Mattress Firm utterly failed to perform one of the most basic steps in replacing a mattress, i.e., removing the existing mattress.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

I purchased from this store many years ago and recently returned when I needed to purchase new…read morebeds. I have had nothing but problems with adjusable base frames. The manager directs me to the manufacturer multiple times to get new parts until the 120 days return window is closed and then reminds me that returns are not possible. I'm told that I am valued and will get a call on Monday and on Wednesday have to call back and wait more days. Sure, they give you a "good deal" which means sell you crap and then figure out a way for you not to be able to return it. There's a reason that the claims link goes directly to adjustable frames - run from this store. Maybe another location is more honest and fair to customers

This is my 3rd mattress purchase. I did purchase a mattress about a Month ago from Faiz in…read moredifferent location. Since I was so impressed about the knowledge he had about Mattress I did come all the way here to meet Faiz again to buy a mattress for my mom. Again he was extremely helpful to find the right mattress for my Mom. You will be never get disappointed with his service. I can clearly see he wanted sell sleep instead of a mattress. I will definitely recommend Mattress Watehouse and Manager Faiz at Germantown location. Delivery was prompt and even I got a phone call before delivery driver guys come in. Delivery team was super fast, everything got installed within 5 minutes.

Do not go to this store. Sold defective bed frame. Was…read morepromised warranty and not now refusal to help on the 10 year warranty promised

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

I visited this store several times over the course of searching for a new mattress…read more I was helped by Darick and he was extremely patient and helpful. I was given the time and space I needed to look at the mattresses and pillows I was interested in. I never felt like there was any pressure. Darick answered all of my questions, both in store and via email. I felt very comfortable during the entire process and eventually made a purchase. Highly recommended.

Good location to shop for a new mattress. Recommend shopping at this location if able. The whole…read morestaff is polite and informative. Even if you have done your research and know what you want. The staff still does its job and qualifies the customer. They had us try out a few similar choices and assisted with clarifying the specials.

Good service. Good price. Nice people. Their regular price was better than the "sale" price at…read moreanother store.

Before purchasing a mattress, I did my homework here on Yelp and on Mt. Airy's local Facebook page…read more Mt. Airy Mattress is everything Mt. Airy's Facebook page says it is and everything Yelpers wrote. You will find the owners hands-on, approachable, not pushy. They educate you; they listen to you; they are patient with you. The price was reasonable. Delivery was great. The bonus is they will make a donation to your charity. A copy of the letter sent to your non-profit of choice will be mailed to you. Mt. Airy Mattress is a class act. You won't go wrong by giving your business to this local company.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!