I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Went here to get a mattress for my new house and knew nothing about them. Mohammed guided us…read morethrough the process and was very helpful in helping my son pick out a mattress.

I bought a tempur pedic mattress for my son this weekend at this location. The gentleman who served…read moreme was Mohammad. In general, I had very positive buying experience - Mohammad is very knowledgeable in his field of mattress, and when it comes to making a deal, he was vey reasonable to deal with. I love to support local small businesses, and it's even more pleasant to do so when they could match up / beat online offers.

Mattress Firm was paid $4,000 to replace a mattress and remove the existing box spring and…read moremattress. We waited two weeks for delivery. The mattress installers were "unable" to remove the existing box spring, despite the fact that the box spring was installed at the same time that the old mattress was installed, with no issues by the installer of the original mattress/box spring. So, now we do not have a new bed and we are left with our old bed. Mattress Firm utterly failed to perform one of the most basic steps in replacing a mattress, i.e., removing the existing mattress.

I initially left a 5-star review because the initial purchase experience (two mattresses and one…read morebed frame) was fine. I then revised that to one-star because of the experience we had. The first thing that happened was the workers came 45 minutes before the delivery window when we weren't ready for them. They delivered one mattress but to their credit they didn't deliver the other or the bed frame because they noticed damage. But then on the redelivery date, they simply left the mattress, severely bent, and bed frame leaning against our front door (which we then couldn't open) without setting it up or even ringing the doorbell or knocking (they initially gave us an 11-hour delivery window, calling it a two-hour delivery window, and then later gave us a two-hour delivery window and evidently dropped the mattress and frame off before that window.) We called twice and texted twice and when we got hold of someone they said they couldn't come back the same day. So they apparently were fine with leaving a mattress outside in the elements overnight, severely bent and blocking our front door (so we had to go out the garage) and. And make us be home for a third day to take delivery. So we initially cancelled the order but then they offered to take $200 off in compensation. It wasn't an explicit apology but we un-cancelled our order and the mattress folks came and set up the mattress and frame the next day without incident. So I'm revising the review to three stars.

My visit was amazing, I've been looking for a new mattress for months however my visits to Various…read moremattress store have not been pleasant. I went in only looking to get a new box frame for my childs room, I left with purchasing the box spring and a new sleeping situation for me, huge upgrade lol I got it all! Edgar was the key to my purchase, he was very patient, attentive and honest all things that I appreciate with a sale associate. The process was painless and easy breezy. If you're looking for a new mattress, I highly suggest you go here and ask for Edgar.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

Do not go to this store. Sold defective bed frame. Was…read morepromised warranty and not now refusal to help on the 10 year warranty promised

Awful experience. Not sure how there are so many 5 star reviews I went in to get a new mattress and…read morethis was the first place I visited because it was convenient. After sitting through the mattress matcher experience She didn't bother asking our budget or what we wanted and when my boyfriend tried to look at the price of a mattress she showed us (it was over $3000 way out of my budget) she slapped his hand away! Extremely unacceptable! We should have left right then, but I wanted to try mattresses and see what we liked. I told her repeatedly this was our first stop and I would need to think before deciding and we would NOT be purchasing this visit. Everytime I said that she shook her head and said that it was going to be my last place and I would be purchasing today. The sales tactics were pushy and aggressive. When we decided we'd had enough they didn't want to let us leave and kept following us out the store to stay try new mattresses and buy. If you want old school sleazy aggressive sales tactics absolutely go here, otherwise there are several much more kind and patient places to give your money.

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

I visited this store several times over the course of searching for a new mattress…read more I was helped by Darick and he was extremely patient and helpful. I was given the time and space I needed to look at the mattresses and pillows I was interested in. I never felt like there was any pressure. Darick answered all of my questions, both in store and via email. I felt very comfortable during the entire process and eventually made a purchase. Highly recommended.

Good location to shop for a new mattress. Recommend shopping at this location if able. The whole…read morestaff is polite and informative. Even if you have done your research and know what you want. The staff still does its job and qualifies the customer. They had us try out a few similar choices and assisted with clarifying the specials.

Good service. Good price. Nice people. Their regular price was better than the "sale" price at…read moreanother store.

Before purchasing a mattress, I did my homework here on Yelp and on Mt. Airy's local Facebook page…read more Mt. Airy Mattress is everything Mt. Airy's Facebook page says it is and everything Yelpers wrote. You will find the owners hands-on, approachable, not pushy. They educate you; they listen to you; they are patient with you. The price was reasonable. Delivery was great. The bonus is they will make a donation to your charity. A copy of the letter sent to your non-profit of choice will be mailed to you. Mt. Airy Mattress is a class act. You won't go wrong by giving your business to this local company.

The salesperson was very knowledgeable and showed me several options within my price range. There…read morewas a large selection so I found this to be very helpful. Setting up delivery was seamless and, all around, communication was great. The delivery team efficiently brought in the mattress and even removed their shoes once inside the house which was quite thoughtful and appreciated. Overall, I found everyone friendly and professional. I am a repeat customer and look forward to purchasing my next mattress from them.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

Thank you Jawad.... I love my bed... It was amazing meeting you... As well as your customer…read moreservice, your knowledge regarding every bed we looked at you are a bright light. You listened to what are needs were.. If there were 100 rating stars to check... They would be checked. Thanks. Bobby and Arlene

The way the company went about selling me the product was dishonest. I was never told about such an…read moreabsurd delivery fee of making an exchange, when I already expressed multiple times that it was very likely I would exchange it in the future. The way the salesman went about selling me this product, after knowing I would likely make an exchange, was dishonest. He never made me aware of the delivery fee of 125 dollars. If I had known, I would have never bought from Mattress Warehouse But rather direct from Nectar (free returns & exchanges). Customers should be aware of this steep delivery fee. When I reported them to BBB their response was quite robotic and care free. Says a lot about the standard they hold...very disappointing.