Failed to actually manage property and would send hypocritical notifications about trashcans being visible outside when they would fail to maintain the property. read more

Goodwin "Management" conducts business with two tactics....BULLYING & INTIMIDATION! We've lived in the same subdivision in Round Rock for 14 yrs. We put a basketball hoop up for our son several Christmas' ago. Got a letter that stated we didn't install it according to guidelines. No problem, right? After months of calling, emailing & faxing requests to speak with someone who could give us permission & the exact guidelines, my husband was finally able to speak to a live person who gave us those guidelines. Keep in mind that by them ignoring our attempts to contact them, we get their bill every month right on time with interest! So we immediately take down the hoop & install it exactly as directed. We have no problem paying the fine from the time of the original installation which was wrong to the point where we were ok'd & given the correct instructions. Problem solved?? NO WAY!! We continue to get fined for almost 3 YEARS, which to date (9/2014), totals over $3500. Do you think we tried to contact this company in those 3 YEARS to dispute, question, complain???? OF COURSE, but guess what? Not once did we receive a call back, letter back, email back or fax back? We were sure Goodwin had closed up & was a nonexistent company except of course when it came to having registered letters with or bill delivered every month. As homeowners in the same house for 14 yrs, we like to make improvements, upgrades or repairs. How do you get permission from the magn't. company to do these things when they ignore you? Life goes on in the real world & things have to be done. I don't know how it happened, but my husband was finally able to get someone to actually call back in the past month. We were told very rudely that nothing we had done or wanted to do would even be considered until we paid our fines!! Like I said, we had no problem offering to pay the fines we actually owe (the period when the hoop was wrong until it was corrected as we were told). Turns out, that our tax records & their records of exactly which part of our subdivision we actually reside in is listed wrong? Do basketball hoops aren't allowed at all!!! That makes perfect sense, right? I mean who would think that a neighborhood with young families with children may actually want a basketball hoop in their yard for their children to play with? THIS IS NOT SUN CITY???? Also, I counted 11 BB hoops visible by the street on 1 road next to ours!!!!????? We could just give up & pay the ridiculous fine total but what does that teach our kids? We are constantly telling our kids to stand up to bullying, take up for yourself. Although we do not have the time or money to go up against this company, we are going to challenge them in court BECAUSE IT'S THE RIGHT THING TO DO! I was not surprised to find SO many complaints similar to ours not just on Yelp but all over the net. PLEASE IF ANY OF YOU WOULD LIKE TO JOIN US IN OUR FIGHT, TO COME FORWARD & SPEAK YOUR PEACE! If only to come as witness or participate in an area wide petition, you would be doing the right thing for all of us who have to answer to a company who has total control over us & yet deliberately puts us off in order to see their fines rise before they have to get in contact. Also, I looked up their BBB rating & surprise... they are not registered with them. They are not obligated to do so, but doesn't speak volumes if they haven't done so? BBB Accreditation This business is not BBB accredited. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public. read more

I wish I could give this management zero stars. The manager there, Bob could care less for the residents of the community. I called to give a complaint on a pool incident and his response was " I can't help you right now" Didn't care to hear what the problem was. I've never been treated in such an awful way, Especially by a manager. read more

I've been fortunate enough to live in the Ridge at Scofield Farms for almost 4 years, and unfortunate enough during that time to have our HOA managed by Goodwin Management and Debra Johnson. The only time I've gotten a speedy response from them was when I lost my pool key, and needed to pay $25 to get another. Of course, what I wasn't informed of was that they were closing the pool 3 days later and getting a new lock system. Thanks Deb! Anything I've ever reported to them has not been acted upon, but if you have a shrub that's a little overgrown, beware! My husband and I have several lovely time/date-stamped pictures of a "dead" shrub in front of our home that we received letters regarding. Unfortunately, it was January and it was dormant - not dead. Best of luck with this management company - I'm hoping our HOA votes to oust them - and soon. read more

I rented a house in Pioneer Crossing West, a neighborhood using Goodwin to manage HOA duties, and needless to say I won't be buying a house in this neighborhood or any other neighborhood managed by Goodwin. I have professional lawncare service and I'm still harassed regularly about the lawn. I go months without a peep about my lawn until a day or two after a good rain when I get hit for the sudden growth of my yard. It's clear they purposely choose these days as any easy target for nailing people with fines. They also take nearly no action with regards to actually keeping up the neighborhood. My lawn is far better maintained than the public areas in PCW, which have weeds, spots of dead grass, and various other issues for which residents are fined. The dog waste dispenser is always out of bags, lightbulbs out on mailboxes, cars parked across sidewalks, glass on neighborhood display cases broken and not repaired, etc. It's clear they aren't here for the care of the neighborhood, simply the collecting of fines. Time to move. read more

they will not respond to emails or messages. they do not do what they say they will do (if you ever get to talk to them). overall, the poorest service i have ever had. it took almost a year to get them to trim trees, remove dead plants, spray for weeds, and other issues. somethings i pointed out to them almost a year ago are still not addressed, but they can raise our rates when they feel like it. read more

In the 2 years we lived in our home in the Parkside at Slaughter Creek subdivision, I saw Goodwin Management do 3 things- 1) Collect dues; 2) Attend the randomly and infrequently scheduled HOA meetings; 3) Drive around on Tuesday mornings taking pictures of people's trash cans and waste postage to send a warning with picture of said trash can. They never did anything to help better the community. We recently moved out of state and I can easily say that one of the best parts about moving was getting away from Goodwin. read more

All the reviews speak for themselves. I discovered to my regret that Goodwin is unfortunately the management company for Crystal Falls in Leander, TX. It is a management company who thinks they are owners. There is no customer service, only defensiveness, entitlement and poor rhetoric. Unfortunately, their staff member Randy Vogel epitomized these distinctives.. Very disappointing. We need another management company at Crystal Falls. It is too classy a place for this type of representation. Please remove Goodwin Management. read more

Horribly antiquated billing system, and their HOA will even charge you for weeds on adjacent lots. Never picks up their phone to discuss property issues or returns voicemails. Stay away from buying homes managed by these people. read more

GMI were our property managers for a property we rented. We moved from out of state and used 2 real estate agents for the transaction. We had all our utilities set up in our name for the day before we moved in since we were moving around new years. We arrived to a HORRIBLY DIRTY duplex on New Years Eve of 2009. We spent our new years cleaning rather than celebrating because it was so disgusting we did not even want to take our shoes off. The small duplex only had carpet in about 400 sqft of it and our Dyson vacuum needed to be emptied 3 times it was so dirty. The A/C filter looked like it had not been changed in 3 years, and was definitely not ready for a new tenant. We let our agent know who let GMI's agent know and both apparently talked to a Marilyn at GMI. After being in the place a week, our power all of the sudden turned off. We just figured it was an outage but after 3 hours of it being off we called the power company only to find out Marilyn turned it off! WTF?!! I called her immediately while still on the phone with the power company. She claimed she checked to see if it was in our names and it was not. Power company showed it was in our names effective Dec. 30th. I yelled at her for not even contacting us to ask but just cutting it off ignorantly. Her excuse...She did not have our contact number because we never sent in the forms (which her agent gave us a mere 3 days earlier). I told her she had 2 agents names and numbers that had our number. Then she complained that she did not have our rent check yet (which was sent mid-December but her agent had us send it to the wrong place so it took longer to process). They were however not in our faces after that. We did not call them because there were no problems on the property and I did not want to call and deal with them until we ended our lease (which I wish was sooner than the year we signed for). Not sure if they will give our deposit back, even though we left the place much cleaner and nicer than we received it. I hope I do, but think they are shady and won't give it back. I will find out in a few weeks. My advice, if GMI is the property management, look elsewhere. UPDATE***We got most of our deposit back but oddly enough, they charged us for carpet cleaning (after we were told if we wanted them to clean the carpets, after how dirty they were at move in, they would pay it, but we had to pay to get them cleaned at end of lease) but I was surprised how much deposit we got back. We did however leave the place in much better condition than received... read more

Unfortunately, this scale does not go into the negatives. I live in, what our neighbors affectionately call, the "Ghettos of Carriage Hills" (instead of the Villages of Carriage Hills) and our HOA has Goodwin as the property/code enforcement. For several years, this even prior to Goodwin having the HOA contract, one of our neighbors has had a proverbial used car lot on his property. We are frequent witness to cars overflowing into the cul-de-sac, noises from machinery, having our driveways blocked by tow trucks delivering cars and, of course, watching customers zoom like bats out of h#ll through our cul-de-sac. We have a STACK of reported incidents, which there are violations sent, but nothing really else done. The kicker is that Goodwin wants ME to constantly document. Nice, except that I get the retaliation by the neighbor. When my son was nearly hit, the response was, "well, why was he riding by himself?" EXCUSE ME?? I WAS STANDING RIGHT THERE AND IT IS A DAMN CUL-DE-SAC AND THIS IS NOT A THROUGH-STREET WHERE PEOPLE SHOULD BE GOING 30 MILES AN HOUR THROUGH. WE LIVE AT THE VERY TOP OF THE CUL-DE-SAC AND HE WAS NOT MORE THAN 20 FEET FROM OUR DRIVEWAY. ASIDE FROM THE UPS GUY AND PERSONAL VISITORS NO ONE ELSE SHOULD BE UP THERE, LET ALONE GO RIPPING THROUGH AT 30 MILES AN HOUR. I've informed Debra Johnson that I will be having my attorney draft a letter to her, Goodwin and the HOA board informing them that if my children are injured as a result of this neighbors activities that I will hold them liable. Ignoring this problem has been going on long enough, I'm tired of being retaliated against and aside from selling my home and moving to a "REAL" neighborhood, I'm at my wit's end on what to do. read more

This company is run by a bunch of crooks who are only interested in collecting money and picking on people. Beware if you own a house and are renting it out; I have amazing tenants who keep both my house and yard in excellent condition, but Goodwin - specifically Steve Bone, have taken it upon themselves to harass them and constantly fine me for "yard maintenance needed" even though I pay a yard company to mow, and our yard is one of the nicest on the block. I plan to fight the most recent fine I have received, whether it will do any good I don't know, but it's become a matter of principle with these bullies. Disgusting, I don't know how they are still in business. read more

Stay far away from acquiring Goodwin and Company as your HOA management company. They have strict rules on weed control. As we all know, weeds are impossible to manage. G and C is money thirsty and fining homeowners for weeds is an easy way for them to rake in tons of cash which they will use for their fun trips to Dallas and Colorado. And all it takes is for your mowing/weeding schedule to be off a couple days of when the "weed police" drives around the neighborhood taking photos of yards in violation for a homeowner to be fined on a regular basis because the weeds will be grown by the time they drive by. The way around this is to reschedule your lawn/weed maintenance. Because the "weed police" drive by every other Friday, a homeowner would have to maintain their lawn on Wednesday or Thursday. Most homeowners take care of their lawns on the weekends. I personally do not have time to mow my grass during the week as I work M-F, 8-5. Again, Goodwin and Company know this and strategically schedule drive-bys on Friday so they can issue fines like crazy thus fattening their bank account. These crooks are playing it in their favor and do not care one bit about homeowners or maintaining common areas. But don't take my word for it. Search google and yelp reviews. Also go to the Better Business Bureau website and read all the comments there. read more

Very happy with all my interactions with Bev Malke (our Goodwin Management representative at The Colony in Bastrop, TX). She's prompt, pleasant, professional and always on top of things in our community, which isn't an easy job! Bev goes above and beyond to make sure The Colony looks amazing - even picking up road trash along the Highway at the entrance to our community (at her peril). I'm a satisfied homeowner and hope we have Bev to take care of us for a VERY LONG TIME! read more

As a member of the HOA board for my community, I have first-hand knowledge of Goodwin's capabilities. I have worked with Goodwin for the past year and have been very pleased with the responsiveness and knowledge of my representative. He is organized, professional, and efficient. read more

Avoid this management company like if it was a plague. We have been trying to pay our HOA dues for the last few months! Research before you move into a property they manage. They won't take payments over the phone and the internet site says we can't pay our dues online. I would normally say they don't want to be paid if they make it this difficult, but then they will do legal proceedings against my property. Our HOA will not hear our complaints against this company. Screw you Goodwin, and the horse you ride. Use that money our HOA is wasting on you to invest in a payment platform that actually works. read more

One of the worst companies ever. They didn't notify me by email about a past due payment and claimed that sent it by mail. Put a linen on my property for a payment of $250/ year. I now have to pay $750. Scammers. If there is a lawyer out there trying to sue them please reach out to me. I hope there is a class action lawsuits against this company. Even in a COVID situation scamming people. read more

Responsive and competent. Reasonable cost structure. Very good inspections and meeting organizing.

I have no idea what I'm paying for. This "property manager" has NEVER replied to any message I have sent to them and has NEVER addressed any issue I have brought to their attention. It seems they think their job is to collect the HOA fees and dun those who are late paying them. That's it. Anything else I'm on my own. read more

Goodwin recently became the property management company for our condo HOA and they have not made a good first impression. The manager attended one of our open meetings and was advising our board to not bother trying to recoup $15k in funds that were stolen by another management company - not his place to do so. He was snarky and arrogant during the meeting and when I emailed him to voice my concern about his 'recommendations' his reply was shockingly rude and condescending. He apparently has no regard for the fact that we are his customers, paying him for a service. I've just read all the other reviews - how on earth is this company still in business? read more

They fail to contact when they claim to and want to charge outrageous fees. $100s of dollars at a time and there is no one you can talk to directly. They say they will contact you within 24 hours and do not. I was told I could pay all of their fees online and when I said I wanted to talk to someone, the receptionist threaten to damage my credit report. Nothing but problems with this company!! read more

They doin't answer their phone. "Please continue to hold" And then you get transferred to make a recording. Three times ion a row!

I've been a homeowner in a Goodwin managed HOA (Woods of Brushy Creek) for 3 years. Debra Johnson is our manager. She is always responsive to requests and eager to help. I accidentally double payed my dues this year and received notification from Goodwin's accounting team within a day. The check was mailed back to me two days later. read more

I was very skeptical about renting from a management company as I've always had direct landlords. Alas when we moved to Austin we ended up with Goodwin. Despite all the terrible reviews here we did have a great rental experience with Marilyn Baugh as our property manager at Goodwin. At the beginning of our move/signing rental agreements we were dealing with a different manager whom we did have some trouble with (we never got our mailbox key, our patio gate was broken, etc.). Once we got in touch with Marilyn she swiftly got our mail box rekeyed, had our gate repaired and even issued a partial refund since it had been unusable for over 2 months. This was the kind of top notch service we received as renters for our 15 months in Austin, TX. Anytime there was a problem, Marilyn always had great communication and follow through. To top it off we even received our full deposit! As I said before, I've never rented through a management company and I was leery. I've heard plenty of horror stories of people being ripped off for their deposit. We treated the condo as if we owned it and we cleaned our butts off at move out. Still, I wasn't holding my breath that we'd see our full refund (including a $600 pet deposit!). But holy moly there are still decent, honest people out there and we were thrilled to get that check in the mail. So despite all the negative reviews on here not everyone is bad. 4 stars for Goodwin due to the first manager, 5 stars for Marilyn Baugh :) read more

Deborah Marshal was great at helping us work through our dues and getting us back on track. Thank you!

"G&W company, Management company for HOA Plantation 1 also. I have lived in 4 different states had HOA in three, been in Plantation for 25 years! Goodwin? G&W is by far and away the worst company I have ever encountered! Their response if and when you get one makes absolutely no sense whatso ever!! Contacts: Sara Hunsinger, Lisa Sewell, Chris Larsen - Sr. VP. Community Mgmt. ,Drew Sanders - V.P Operations, Amanda Escobar - Chief of Staff, Chris Harrison - PCAM, Chief Executive officer! I am retired engineer, Director of Programs, Program Manager, Ran one smaller electronics company in Garland. Received my Home inspection license after retirement, (now expired)! This company is the worst group of management staff I have encountered. I have dealt with them utilizing Email so everything is documented. and would have ANYONE read the correspondence I have had with this Incompetent company!! FYI in our Covenants there are statements and rules that the HOA CAN NOT enforce because they do not have the authority! City of Frisco does." read more

Marilyn Baugh has been our property manager for so many years now I've lost count. She has always been responsive to us and our tenants (and boy has she dealt with a lot, including a flood in the house!) Having her as a manager has made being a landlord so much easier than it could have been (and we've had other managers before, so we know how painful it can be not having a responsive, knowledgeable property manager). Even now, as we are selling the house, Marilyn has been a godsend in coordinating all of the work that needs to be done, as well as the tenant move out and everything else that goes along with it. I can't say enough good things about Marilyn! read more

Same as most of the reviews for this company...no customer service, never answers phone or returns calls, charges ridiculous fees for everything. Not sure why any subdivision would even consider this company. I guess most HOA's and POA's just want to get anyone so they don't have to deal with anything and don't bother to research. read more

I'm on the board of our condo complex and we switched over to Goodwin Harrison a little over a year ago. It has been an excellent decision as we don't get charged all of the little fees we were being charged and have had great property managers and if needed access to the co-owner Chris Harrison. Goodwin Harrison has done everything that they said they were going to do and have followed through on everything we have asked them to do. read more

Horrible horrible service, I would give -5 rating if it was an option. Worst company ever. I had to follow-up with them for more than a year to address HOA violations. They only responded back after I told them I will pursue legal action. They are just good at charging community members with ridiculous fines and dues. I had to send 18 emails explaining the same thing over and again about an outstanding HOA payment. I even attached screenshots and dates and explained my question 10+ times. It's mind boggling that Goodwin team doesn't even understand the basics of customer service. I am willing to pay more to deal with a more competent and customer friendly management company. read more

HOA's are lowering home values consistently. Taxing entities ensure your property values will ALWAYS go up. That said, if you have no choice but HOA's, then pick one without this company. Random complaints, random enforcement, over enforcement. They do nothing your taxes dont already pay for. Just insane how bad they are. Try Silverado not hometown kyle. I hear they have a different HOA. read more

My neighborhood uses Goodwin because our HOA is still at the mercy of the builder. Otherwise, there appears to be a consensus that we would have replaced them awhile ago. James Browder is our representative, and even though his manager knows that the residents are unhappy with him, he does nothing about it. It is nearly impossible to get a response back from Goodwin, even though nearly every change to your property must be approved by them. It is incredibly frustrating, and I cannot recommend against Goodwin enough. read more

They aren't good at all. They don't pickup the call. They aren't very helpful. Customers have to keep on waiting for their reply. It a worst company to deal with. I wished they were helpful. I have left many VM's and there is no reply. read more

Today I want to rave about Ms. Amber Hamilton, who is one of the smartest, savviest professionals in the HOA management industry. I've lived in Austin for most of my life and I've been an active member and officer of a HomeOwner Association in the past. Let me tell you something! Having Goodwin & Company as managers of our HOA, and more specifically having a rep like Amber as our first point of contact, has provided me with a high level of satisfaction and absolute relief. I can literally wake up each morning and go to sleep each night, knowing that all things HOA are taken care of. I know that Goodwin & Company has been around for more than 40 years; however, this past year was my first experience with a company like G&C. Goodwin & Company certainly fills a niche when it comes to the work they do for me, and for us. A company is only as good as its reps and Amber Hamilton far exceeds anyone's expectations. She has handled challenges with honesty and integrity, every single time I have had interaction with Amber. read more

Goodwin and Company is a property management company that charges the members of the community unreasonable fees. I recently was notified that I missed a payment in April. Your company wants $319.02 in fees for this oversight. I was completely unaware of this. I have sent Goodwin management screenshots from my bill pay showing that I have made every payment to Goodwin since May and my April payment went to the previous management company. I thought I was current on all of my dues. After calling my bank to find out what happened to my bill payment in April they informed me the money was returned to me several months later. I was unaware of this. However, there are $319.02 in AR fees I do not want to pay nor do I feel I should have to pay. These numbers seem inflated and unreasonable for a mistake during a transition period. If management never switched I would not be in this predicament. I have spoken with Ed Colvin and would request that I do not deal with him anymore. He threatened to put a lien against my home (over $300....seriously) if I did not pay these fees. He also would not provide to me the names of our board members so I could discuss the matter with them. He was completely rude, not understanding and was slow to respond. If you are an HOA community out there and you truly want what is best for your homeowners DO NOT HIRE THIS COMPANY! They seem to just want to shakedown your members for unjust fees. read more

Horrible service. No willingness to work with residents. No communication. No standard of excellence. Check with your HOA before buying a home. If Goodwin is the manager, beware. read more

Frank Craparo is the HOA manager for our neighborhood, Travis Country. He works for Goodwin Management and, in our experience, is an aggressively rude and vindictive individual. Dozens of our neighbors have complained about his rude behavior. He basically verbally assaulted my wife while she was at the pool alone with our kids, accusing her of violating Swim At Your Own Risk rules, which was complete nonsense. We filed a complaint with our HOA Board, but, to date, nothing has been done. I can't believe this guy still has a job. read more

They are slow to get back to you, if they even get back to you. If you are looking to purchase a property that is associated with Goodwin Management I highly recommend looking elsewhere. This company is beyond frustrating. read more

Bob Nardo oversees our community Riverside Meadows in S. East Austin. After numerous occasions he's been unresponsive to emails and completely negligent. Yesterday, I addressed the issue on our NextDoor account and a number of neighbors in the community elaborated through DM's the horrible experiences they've had. Its unfortunate that as homeowners we have to deal with the lack of professionalism to be serviced. Please be aware of who's managing you're community and if it's Goodwin Management and Bob.. stay clear. read more

STAY AWAY!!! If I could give negative stars, I would. Goodwin is NEGLIGENT, INCOMPETENT, EVIL, or some mixture. My mom has been living in a condo complex they "manage" for a few years and has had nothing but problems. The most recent problem is that a few weeks ago, she noticed evidence of leaks in multiple places in her condo. They finally got a technician out and he patched a couple of spots on the roof. Yesterday, the roof started leaking again. The tech is scheduled to go out this Friday and PATCH the roof again. It clearly needs to be replaced. The stupid condo board knows this and issues with their roof, stucco, and foundation have been brought to the attention of this "board" multiple times over the last 5-10 years and they've chosen the path of "deferred maintenance" which means they have deferred fulfilling their obligations. They didn't FEEL LIKE paying for the necessary repairs. Over the years, their NEGLIGENCE has led to MULTIPLE individuals having problems like those of my mom. Before she can get her roof replaced, the COA manager (who, by the way, is the ONLY good thing about the condo complex - bringing him on was a great choice (he's the third one in the few years my mom has been there)) has to pitch this to the board and they have to approve getting estimates for the work then they have to go through some approval process to pick a vendor and then the work can begin. That will take.... who knows how long! Meanwhile, there's probably mold developing and my mother's health is at risk. Bear in mind that this is just ONE of MANY problems. I am so fed up with this CIRCUS and I know "fed up" doesn't even begin to cover how my poor mom feels. Goodwin, you should be so BEYOND ASHAMED. read more