This was my third experience going to this Firestone and it has the best quality and customer…read moreservice I have seen since I have been here. I was hesitant with taking a high end SUV and vehicle to Firestone since we are near major dealers. The staff advisors always address me by my name due to my scheduled appointment upon arrival. Never had an issue with the maintenance of my vehicle and they will call you when it's time to pick up your vehicle. Everyone is very knowledgeable about the maintenance and don't let a female fool you because she knows her stuff about vehicle maintenance as well. If you are relocating here to the Redstone Arsenal area and worried about maintenance about your vehicle and don't want to spend dealer price, I recommend this Firestone. I know on post is usually overbooked and I am glad to have my vehicles serviced here. I am glad that I received the lifetime tire alignment and they always recommend when getting an oil change to rotate the tires to get maximum use of your tires. Overall, I recommend this Firestone to any military member and you will receive a discount as well. WB

Was told that the AC system had to be replaced due to a faulty compressor and also had a leaking…read moretransmission oil cooler. Price seemed reasonable. When I picked up the car I noticed that several fasteners were missing around the the radiator. When I pointed it out, the mechanic claimed that they were missing before he started. The car had never been worked on in this area and I would have noticed before. I believe that they were left out due to poor part alignment because the holes no longer line up. Just a very disappointing experience.

Requested a wheel alignment and tire rotation on my LX 470. Service was performed as requested and…read moreprice was reasonable. They also have a military discount. I'll be back.

Great and honest service . Heat staff and love my tires …read more They have been in Madison for many years , and I will always shop there

My friend was driving us back to work from lunch when a battery light appeared on her dashboard…read more Since she just replaced her battery I thought it might be her alternator so I called tire discounters to see if this was a service they offered and the guy said Yes! So as soon as we got off work we went to the place she bought her battery to get a diagnostic reading which stated "bad charging system". Luckily, we were next door to Tire Discounters so we rushed over to see if they could replace her alternator that night because she lives almost an hour from this area and didn't feel confident she'd make it home. We walk in with a new alternator and ask if they can replace it. One guy said they could replace it but it wouldnt be tonight since it was about 5:15 and they close at 6pm. We understood but felt so defeated. I asked if they thought she'd make it to Scottsboro with a bad alternator and one guy said not likely. the other guy, Jacob, said he would go check her output to see what the reading was to help gauge whether or not she should attempt the long commute. once Jacob got the reading he began looking for her alternator to see how hard it would be to get to. After he assessed everything he said he wanted to go ask the other guy a question real quick so we followed him inside. After Jacob spoke to the other guy, he came to the counter and said he was going to put the new one on and said it will be done around 6pm. Jacob went above and beyond to make sure my friend made it back home that night. He was kind, courteous, and fast. Jacob didn't have to do what he did, especially being as close to closing time as it was, but he took great care of us! GO SEE JACOB!

Jaden is amazing! Not only is he knowledgeable, but also helpful! He was able to book same day!…read more Changed 4 tires! Drop off - 3:45 Pick-up - 5:30 Free alignment Next oil change free! Thank you Jaden!

It's nearby on Wall Triana so I always get my oil changed there. Last time I took my rarely used…read more2001 RAV4, I was told it didn't need one because of low mileage although it had been several months. The guy ran a free test on the random check engine light anyway. The result indicated that the light sensor might be faulty. He reset it and said it probably would turn on again. Until then I didn't know a full service shop was behind it. Eventually the brake lights stayed on to run down the battery even when disconnected, so a family member followed me there. Just a few blocks away but all or none for brake lights worried me in heavy traffic. They were booked full that afternoon but checked it out before closing. It was an electrical/mechanical problem rather than a sensor plus it needed a new battery. I picked it up about noon the next day. Very happy with the price, tech service and quick turnaround with no appointment. The yellow check engine light still randomly turns on despite their advice on simple possible causes but it runs well without spending a fortune on troubleshooting. (Don't ignore that light if it's red.) My son took our Kia to another place (where he has a credit card from buying tires) when the check engine light was yellow and it sounded ill. He needs to use it for work so he called every day. They kept it for 3 more days before testing. Then they said the test equipment wasn't working! Really? He lost about a week of work!

I have an '08 Jeep Wrangler with a manual transmission. When I returned home I wasn't able to put…read moreit in park. Engine running, indicator on dash showed it was in park but the lever wouldn't move out of drive. The linkage between the shifter and the transmission became disconnected. I take my Jeep here for oil and tire service and they always do a great job. I took it in and they verified the broken connection. The fix is a part from Doorman: part 14055. The local parts store sells it for $16.99. When the plastic part was replaced - about two hours after they started working on it - the bill came to just under $120. They charged me $29.99 for that $16.99 part... Upcharge was almost x2. I am an app user and had a coupon for $15.00 off any service other than an oil change. The manager denied my using that coupon - did everything short of calling me a liar stating the coupon - that came from their app - wasn't from their app. My history with this company is over. The replacement of this part takes less than 10 minutes: look it up on YouTube... The despicable upcharge is ridiculous. I'm all about a business making a profit but not an almost double the price of the replacement part to a loyal customer. Done. Adios. Chow. Hasta la vista, baby!

A NEWLY MINTED PERMANENT PATRON !…read more I took our Nissan Altima into Christian Brothers Madison AL for assessment of an AC issue which was erroneously diagnosed by Express Oil, as needing system replacement with a cost more than five times the service charge from CHRISTIAN BROTHERS. The AC service was completed in little more time than an oil change with very courteous professional interactions. I HAVE NO INTENTION OF USING ANY OTHER AUTO SERVICE FROM THIS POINT INTO THE FUTURE.

Very nice people they really know Acura's immediately fixed our issue and did some preventative…read morework to our 2012 TL

Excellent service. Fast, informative, fair pricing, and reliable! Recommended for most services…read more They replaced my radiator, thermostat, brakes, and rotors....very quickly I might add. I'm happy with the quality of work.

INCOMPETENT MANAGER AN RUDE OWNER IN MY OPINION. Gets you in their store by advertising a low ball…read moreoil change special and once you're in there, they find many more problems with your vehicle. Very poor customer service and Dishonest business practices make this a less than desirable business. I highly DO NOT recommend.

Came in for a second opinion diagnostic, my car had been intermittently not starting…read more (I had been here before on July 4th and they saved my life and helped get my family on the road quick so we didn't miss family festivities out of town) Turned out I needed my alternator replaced on top of a new battery. Pricing was insanely competitive, and Chris even worked his magic to knock some extra off, because having your alternator go out on a Wednesday isn't fun for anyone's bank account in this economy. They pushed to get my car done quickly so I could pick my son up on time from school- and even had a mechanic pause his work to drive me up the road to my house so I could eat and get our second vehicle in case they ran over with the repair. These men never once made me feel like a burden and helped me with a smile, explained pricing to me in a way that felt educational, every employee was kind and generous in going above and beyond to have my car repaired and me as a customer and person taken care of. I literally couldn't make a second Google review so I came here to give this review- and work and kindness like this deserves to be recognized. Thank you Pep Boys for saving my skin again!

Black bald guy at the counter lost this store $170 with his stink attitude. I went right around the…read morecorner on Madison Blvd to Express Oil Change where the customer service was TOP TIER! Next time don't pick an argument with a woman that's not yours!

Quick Response For Service, And Appointments! Fast Service! Knowledgeable. Caring. And VERY…read moreHONEST! I had been looking for a good, honest, reliable mechanic, and l have found them in - Christian Brothers Auto in OXR. I am fully dedicated to these guys. LADIES are you looking for a trustful, respectful, honest mechanic who will not take advantage of you? This is the place to go!

Took our Honda to Christian Bros a while ago for them to fix a simple brake issue.. Jeff owner…read moreChristian Brothers charge my wife over $800 to not fix the car again over $800 NOT to fix the car.. Took car to Honda Huntsville who repaired the car for less than $300. Jeff, the owner promised to refund the difference between the repairs, but never did after repeated requests. If you want your car repaired Don't go here.!!!