MEEI is disrespectful of patient time and needs better management…read more If you visit any of the AI sites (ChatGPT, Perplexity, Claude, Gemini) and ask them for a summary of patient reviews of this location, you will learn that patients are very happy with the physicians. However, the complaints about HOW LONG YOU WILL WAIT here are really bad - and I can attest to it as I had a new patient visit there last week. I arrived at 3pm, a little before my appointment, was taken for a few eye tests by technicians, and was asked to leave my contact lenses off, which is challenging as I am blind as a bat without them. This request would have been understandable if I had then been seen quickly be the ophthalmologist. Instead, I was LEFT IN A DARK ROOM ALONE FOR 45 MINUTES WITH NO COMMUNICATION WHATSOEVER FROM ANYONE and 5pm was fast approaching. I started wondering: Was the office going to close without me even seeing the physician? The only person I saw was another patient, "Kathleen," who was also there as a new patient. She was worried since she had also been sitting in an empty room for a very long time (45-50 minutes) that she would be locked in because it was now 5pm and she feared the office would close with her inside. I told her not to worry, that she and I would leave together if we had to. At 5:10pm, I was fed up! I put on my contact lenses, intending to leave the facility with no contact with the physician, after checking on "Kathleen" so that we could exit together. As I wandered the hallway to find her, an employee from the reception area saw me and incredulously asked "You saw the doctor already?" I said "No, I have waited far too long in the dark, with no communication about my status, and I am leaving." A technician came flying out of a nearby room to stop me, explaining that the physicians are grossly overbooked (which was obvious) due to demands made by Mass Eye and Ear in their efforts to maximize revenue. I noted to her that the least this practice should be doing, given the practice of overbooking and therefore causing patients to wait up to 2 hours to see the physician, is to (1) let patients know in advance to plan for every visit to be a 2 hour visit, (2) to have coffee, tea, and water in the waiting room, as I heard other patients saying the they were thirsty in the waiting room but had no where to get anything to drink, and (3) have a policy of contacting waiting patients every 20 minutes so they can at least know that they have not been forgotten or waylaid. They also need fix their new patient processes as both "Kathleen" and I were given either the wrong time or had the date changed on them with no notice prior to the appointment. This is no way to run a physician practice. The physicians are not the problem. The management is.

On the one hand you have experts available for those of us with eye issues and on the other hand…read moreyou will wait for at least an hour past your appointment time to see the doctor. They play this trick where they bring you in the room and the MA, does a preliminary but you then wait for at least an hour. Oldest trick in the book. On paper it looks like they are on time but its disingenuous at the very least, and yes they are revenue driven or oriented so if your ducks arent in a row they will not see you. So bottom line for those with serious eye issues and need to be seen and dont mind waiting long periods of time then go for it. For folks who just need regular care, you will be better served in a private practice that actually can run on time. For the those of us with serious conditions and need constant care, bring a book or a laptop, and accept your fate. They are experts. Lets not forget they are the best in the business but could improve on running their schedule.

I have been going here for a few years and it hasn't been great. there is a call center to make an…read moreappointment and that is very impersonal. I spent an hour going back and forth with the call center and the Lexington office and they said I only have blue cross. meanwhile I have had eye insurance that they couldn't find in part notes or didn't want to look up and told I had to pay out of pocket. it's a mess over there. I need customer service please

I have been purchasing new glasses every year with Lexington Eye, as my prescription had been…read moreprogressing since 2018- or so I thought. Spending $600 and up for Lexington Eye for their "high-quality" frames and still struggling to read any printed material. The emotional trauma of my deteriorating vision affecting my job, reading to the blind. I discovered in 2024, with the wonderful help of Warby Parker, that the prescription from Lexington Eye was very wrong. It was, like all my previous glasses, an old prescription from 2018 (with my prior eye doctor). Not all the updated ones I had every year from Lexington Eye. Lexington Eye (Arlington location) did a recheck and helped me with this new info, found it to be accurate and replaced by latest glasses free of charge. No apologies and no reimbursement for all the other 6 pairs that are useless to me. My latest Gucci glasses, from Lexington eye are not even as comfy as my Warby Parker. I will be taking my entire family to another practice. Nicole P Concord

This place is awesome! Very friendly and helped me when I needed a quick appointment for my…read moredaughter after missing her scheduled appointment somewhere else by mistake! They fit me in the next day so I wouldn't have to wait another 3 months for another appointment! Also got my sons glasses here and they were perfect! Will continue to do business with them and highly recommend this place for your eye needs!

I can SEE why they are the best ! Best experience I've had…read morewith Eye glass store . Fast friendly service , great hours great selection. Got it right the first time. Glad to do business with Bedford Vision Center .

This review is so long overdue! I have been a patient of Dr. Shriber for at least 15 years. Most…read morerelationships don't even last that long, but the Doc and I have a good thing going, and I'm in it for the long haul. His office is very clean and has the latest diagnostic equipment. His secretary, Sasha, is super friendly, and Dr. Shriber is by far one of the kindest, most patient doctors you will ever meet. I'm not saying that I'm fussy, but when it comes to him asking me, "Which is better, 1 or 2? How about now, 1 or 2?". My response is always, "Can you do it again, Doc?" I don't know why. It's as if my eyes are always playing tricks on me. But his patience goes beyond the examinations. I swear it knows no bounds. I work on airplanes and once you hit 30,000 feet, these planes will suck all the moisture out of your body. And that extends to your eyes making your contact lenses uncomfortable to wear. Why not wear glasses then? I'm too vain. Anyway, there are contact lenses out there that advertise they are perfect for dry eyes. Over the years, I find them to be outright lies. So a couple of years ago, Dr. Shriber had me try a different pair every couple of weeks until I felt the contacts held enough moisture for my long haul flights. I remember saying to him, "Really? Aren't you going to get sick of seeing me?" No, he just wanted me to be happy with them. I went back 4 times before I finally placed my order. My last visit was a couple of weeks ago. 15 years later, I still LOVE going to this man. He is knowledgeable, generous, funny, and he also takes most insurance (if not all). Tons of street parking and a cheap public lot in the back ($ .50 an hour). If you need glasses, his office is connected to Gordon Optical which is run by his brother. So the next time you need an eye exam, look no further!! I give Dr. Yale Shriber a 10-Star review!

My husband, daughter and myself are all patients of Gordon Eye Associates, however after recently…read morefinding out about their discriminatory policies for people who do not have the Covid vaccine, we will NEVER give them our business again. We will also make sure to let all our friends and family we highly recommended them to are aware - do better Gordon Eye Associates!!

Everything is about waiting. Two months to get first available appointment. On day of appointment,…read morelong waiting time - Waited 20 minutes just to check in. There were at least 15 people ahead of me in line when we arrived. Finally checked in and an hour after our appointment time, we are still waiting in the waiting room to be called.

Dr. Elliot, who is the Director of Ophthalmology for BCH, has now completed eye surgery on both of…read morethe eyes of my almost two year old. Each procedure turned out beautifully and I could not be happier with the outcomes. The entire staff that we dealt with (both times) were for the most part all extremely nice and accommodating. The only few who were not were the actual ladies behind the check-in desk. There is a "no food or drink" policy in the waiting room (which is understandable) and they have zero problem yelling at you for breaking their rule. However not even two seconds later from telling us about our (closed) bottle, they are behind the desk drinking and eating. How about practicing what they preach? Location wise, each time it's pretty much been a breeze coming in and out of the hospital. There's a little cafe right outside the waiting room for hungry parents and caregivers which is a really nice touch. I would definitely recommend Dr. Elliot to any and all parents who's child ever may need an eye surgery. She's out of Boston Children's Hospital in Waltham, but will travel to satellite locations.

Outstanding customer service and eye exam. My 2nd time here…read moreand both experiences were excellent.

After unsatisfactory service at multiple Visionworks locations, I randomly dropped in at the…read moreBurlington store to have the fit of my frames adjusted. Finally found a competent employee who made a huge difference. Wish I could remember her name, but she's a pro and a credit it to the organization.

Fast, easy and good price, what more do you want. Excellent service and a really good selection. I…read morehave a few pairs from them.

I had the pleasure of working with *Lexie* at the Warby Parker Burlington store, and I can't speak…read morehighly enough about her. She's incredibly knowledgeable, experienced, and genuinely patient, taking the time to walk us through the differences in frames and lenses with clarity and care. I had been struggling with a pair of glasses I purchased last year that gave me distorted vision. After speaking with three different representatives who insisted the lenses matched my prescription and that I simply needed to "adjust," I nearly gave up and tossed them. Then I met Lexie. She encouraged me to bring the glasses in. Within five minutes, she discovered the frame was slightly curved--and just like that, she fixed the issue. The moment I put them on, everything looked right again. The difference was instant and incredible. Lexie didn't just resolve a technical problem--she restored my trust. She made us feel taken care of, and it's because of her we ended up purchasing four pairs. Warby Parker is lucky to have someone like Lexie. Her care, expertise, and attention to detail truly set her apart.

I had Dr. Weng and cannot speak on the other providers, but she was very pleasant! I got a bill in…read morethe mail for my copay and called to pay it, left a voicemail and they returned the call within a few minutes!

Dr.Haroot and his staff are disrespectful and unprofessional. I have been a client of Burlington…read moreoptometry for 10 years. I ran late for a 230 appointment where they told me I had a 15 min grace. I arrived 2 minutes after the grace and they saId I would have to reschedule. I asked if I could wait and see if there were any no shows and if I could take there place, they said yes. Finally 90 min later the 4 o'clock no showed and Haroot still denied me! They watched me piss 90 min away in their waiting room knowing full well they weren't going to see me! Disrespectful and unprofessional as Haroot played on his phone for 20 minutes while he could have been seeing me out of courtesy. I'm disgusted with the staff and doctors behavior and would not recommend anyone coming to this location.